Customer Service Jobs

1,179 were found based on your criteria {{|number:0 }} were found based on your criteria

show all
  • Hourly ({{ jobTypeController.getFacetCount("0")|number:0}})
  • Fixed Price ({{ jobTypeController.getFacetCount("1")|number:0}})
Fixed-Price - Intermediate ($$) - Est. Budget: $5,000 - Posted
IMPORTANT: note that if you are not a Spanish native or fluent speaker, your proposal will be reported to Upwork as spam. JOB INTRODUCTION We are looking for Customer Service Representatives for our Spanish websites: lightinthebox(dot)com/es miniinthebox(dot)com/es This is a fixed position working from home, 5 days a week, 4 hours a day, going on indefinitely. Please consider this when you apply, don't send us a proposal if you are just looking for a short term or temporary job. JOB DESCRIPTION You will deal with requests from our customers by e-mail through our ticketing system. We will have detailed training sessions where you will be given details about the procedures to be followed; we will show you how to deal with different requests and how to get information from different systems. You will have a mentor/point of contact assigned in our office dedicated to solve any problems that you may encounter during your work. OUR APPROACH TO FREELANCERS AND REMOTE EMPLOYEES As you can see from our many job posts, most of them offering fixed positions, we employ many freelancers and we plan to scale this even more in the future. Freelancers and remote staff are a core part of our company, we don't post these jobs to cover a temporary need, which means that there can be development and career opportunities if you show us your talent, such as managing or leading a team of remote employees. COMPENSATION DETAILS For this work we will pay 450 US$ per month, that's 450 US$ per month net for you after platform fees. Payments for the month will be released around the 10th of the next month, so for example for your work in June, you will receive your salary on the 10th of July (it could be one or two days late if the 10th falls on a weekend). Note that it is up to you to research and comply to local regulations and laws in your country regarding your income deriving from freelance work, as well as to pay any applicable taxes. We will not pay additional contributions or taxes apart from your salary. APPLICATION REQUIREMENTS Please don't send a boilerplate proposal, we will discard those immediately. Have a look at our sites and let us know what you think. You can of course tell us about your experience, but please emphasize how it's relevant to this position. Again, this is a fixed, long-term position, please don't apply if you are not fully committed to working with us for a long time. Start your proposal with "I have read the job description fully and I understand and agree to the job conditions and payment", this will let us know that you have carefully read the whole job post. With your proposal please include: 1) The test that I am posting with the job; 2) Your CV; (please include both the test and your CV in zip format if you can only upload one file with your proposal); 3) Your E-mail address; 4) Your Skype ID. Our HR department will contact you to arrange a video interview, as we have lots of applicants for our jobs, we need interviews to select the most suitable candidate. Good luck for your application!
Skills: Customer service Spanish
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hello, We are using Intercom ( on our new web site to receive questions and requests from our users. We need a fluent English customer service representative that is based in a different time zone than PST so that they will be awake when our customer service team is asleep. Your job will require responding to incoming messages from our web site, and helping our customers find the content they need to find. We will train you on how to perform searches within our database so that you can help our customers get the information they need. We'd like someone to work from 9pm PST to 9am PST Monday through Sunday if possible. If you need a day off we can find someone else to take on that additional day. We are looking for people that have billed at least 500 hours in customer service on Upwork (though we will make exceptions for excellent people that can prove how good they are to us) and that have a 100% success/satisfaction rating. We need someone to start as early as Tuesday of next week (October 25). The first 2 days will be shorter days of about 3 hours, but starting Thursday October 27 we will need the full 9pm-9am. Thanks!
Skills: chat support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
We are a Hong Kong based company selling electronic fitness products to Taiwan directly from Hong Kong. We are looking for a local Taiwan customer support who can physically collect return products to do simple function test and ship out replacements. We will ship some 10 - 20 small units to you at a time and you return after you collected 10-20 units these to us in one shipment.
Skills: Customer service
Hourly - Expert ($$$) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction. Responsibilities * Effectively manage large amounts of incoming calls * Generate sales leads * Identify and assess customers’ needs to achieve satisfaction * Build sustainable relationships of trust through open and interactive communication * Provide accurate, valid and complete information by using the right methods/tools * Meet personal/team sales targets and call handling quotas * Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution * Keep records of customer interactions, process customer accounts and file documents * Follow communication procedures, guidelines and policies * Take the extra mile to engage customers Requirements * Proven customer support experience * Track record of over-achieving quota * Strong phone contact handling skills and active listening * Familiarity with CRM systems and practices * Customer orientation and ability to adapt/respond to different types of characters * Excellent communication and presentation skills * Ability to multi-task, prioritise, and manage time effectively * High school degree
Skills: Customer service Customer support
Fixed-Price - Entry Level ($) - Est. Budget: $5 - Posted
Newcomers Welcome! We are looking for someone who can help us following up with nursing homes, churches and other places where we could do our events. After sending an email, you will call them a few days later and if they have received the mail and are interested in booking us for an event. You should have skype and update all things on google sheet. Excellent English skills (native speaker preferred) Your base should be USA or CANADA because of the time zone and cultural understanding. Please also have a look what events we do. It´s all about music and healing. Our site is festivalofsenses do t co m Thanks! Robert, Grace & our wonderful team
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Our company is seeking for Customer Support Specialist for 3 months starting as soon as possible. Overview: The Support and Operations Center is a 30 hours per week customer support center, providing assistance with using technology. The SOC provides telephone, e-mail and on-line chat consultations. The general customers SOC specialist consults on Customers questions and issues and is expected to explore the problem with the customer, triage and research it, and then present the solution in a way the customer can understand. In addition, the SOC specialist analyzes reported issues to determine if there are problems that need to be escalated, spotting trends out of what can often be confusing data and at other times identifying themes that are difficult to isolate. The SOC specialist has to follow up on all escalated issues to ensure resolution. The customers environment changes rapidly and it is critical that the SOC specialist continues with professional development. There is little opportunity for formal training so the SOC specialist needs to stay abreast of technology and be prepared to explore new techniques. The SOC specialist is expected to document solutions to problems for a customer-facing knowledge base as well as write internal technical documentation and procedures. Much of the communication with customers is done via originally written e-mail. The SOC specialist must be part teacher, as a goal of the SOC is to educate the customers so they can work independently.
Skills: Call Handling Customer service Email Handling Phone Support
Fixed-Price - Entry Level ($) - Est. Budget: $30 - Posted
I'm looking for a travel planner that can provide some research on events, activities, shops, dining etc experiences in Las Vegas, LA and Hawaii. I'm open to surrounding areas also, as I know the Grand Canyon is close to Las Vegas. I'm looking for unique experiences that locals know of in the US. The time of year will be JAN-FEB. A page for each place (LAS VEGAS) would be what I'm after. Thanks
Skills: Administrative Support Customer service Travel Agent Travel Planning Travel Writing Virtual Assistant
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a US based E-Commerce business using various online platforms. We have been in business for 3 years and our current gross sales are $100,000+ monthly. We are looking for an individual that is dedicated, and hardworking. Someone with very flexible hours and the ability to work 40+ hours if needed a week. E-Commerce experience is preferred. The pay starts at entry level, with consistent raises and can grow to a partnership percentage. However this job is not for everyone. It can be very demanding and the person or persons selected will need to work in high pressure situations. This position is an ongoing position that can go on for years for the right candidate. Qualifications: 18+ Years Old (Preferably 30+ Years old) Must be able to navigate quickly and efficiently through online sales websites Motivated and looking for a position to grow and challenge you A critical thinker A leader Detailed oriented Analytical Must be able to work with limited supervision Able to follow instructions carefully Competition of Application Placement Task Job Duties but not limited to: Online Product and Pricing Arbitrage Order Fulfillment Order Tracking Google Docs and Google Sheet data entry and reading Customer Service Problem Solving Professional Business Calling Professional Business Emailing Consistent Skype Messaging Operation and System Analysis Questions for Applicant: - What part of this project most appeals to you? - What challenging part of this job are you most experienced in? - Which of the required job skills do you feel you are strongest at? - Have you taken any oDesk tests and done well on them that you think are relevant to this job? And if so what are the tests and what was your score? - What past project or job have you had that is most like this one and why? - Why do you think you are a good fit for this particular project? - Do you have any questions about the job description?
Skills: Administrative Support Call Handling chat support Customer service Customer support Data Entry Email Handling Google Docs Google search Internet research Operations Management Phone Support Research Skype System Analysis Telephone Handling Virtual Assistant
Hourly - Expert ($$$) - Est. Time: Less than 1 month, 10-30 hrs/week - Posted
Camp17 is a Summer camp for children where fans can interact with their favorite digital influencers in a fun and safe environment that nurtures authenticity, personal growth, and the creation of friendships and memories that last a lifetime. The Social Media Customer Service Representative’s primary responsibilities are to respond to online inquiries from prospective campers and their families via Facebook, Twitter, and Instagram. The Customer Service Representative must have a computer with internet access to respond to comments and questions. Skills Needed: Skills Needed: • Social media marketing experience for a company or brand • Excellent communication and interpersonal skills • A positive attitude and the ability to remain positive under pressure • Excellent organizational skills • Microsoft Excel • Friendly and empathetic Training is on 10/26/16 and the position will be active from October 28th, 2016 through November 20th, 2016 with an option to extend if needed. Weekend and evening hours are required. The candidate will work 20 - 30 hours a week. Customer service representative's work hours will fall within the Hours of Operation, which are daily from 9:00 AM - 8:30 PM Eastern Time. Applicants must live in the continental United States. The candidate hired must sign a nondisclosure / confidentiality agreement.
Skills: Customer service Customer support