Customer Service Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $40 - Posted
My company helps people set up their facebook pixel for dynamic ads. I am in search of an individual who can manage customer relations during the process. Ideally, you would search for leads, pitch the customer on why they need the facebook pixel, and then follow through by discussing with them what they need, what platform they have, what product feed they have(if any), etc. All of this information will then be relayed to me. I will handle the programming from there. Requirements: - Knowledge of the Faceboook Pixel - Customer Service Experience - Good English skills since phone communication will be necessary when discussing with client their needs Preferences: - Ability to pitch the necessity and benefits of facebook advertising (not necessary but helpful) Your Task: 1. Search for possible business leads on online job boards. Ideal customers are new online businesses or those looking for online marketing. 2. Contact the customer to discuss what we do. Pitch them on how necessary the facebook pixel is, how dynamic ads are more effective, and how easy it is to use once its set up. 3. Gather necessary information such as: - Log in for store - Platform - What do they desire: What do they wish to track, which pages, which products etc. This will require your knowledge to guide them 4. Relay this information to me, where I will handle the programming.
  • Number of freelancers needed: 2
Skills: Facebook Marketing Lead generation
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Most emails either ask about a functionality of the product (how do I do X?) or complain about a problem that they're facing. The job of customer service personnel is to 1) soothe the customer and answer any basic queries and 2) work with the development team to find out key bugs/issues in each product release by responding to complaints, with the right questions. The goal is to find out what the key issues are. You will be working closely with an internal team member who will be able to give you all the answers at any time. Must be fluent in English. Note: We use desk.com to reply incoming emails (50-100 daily). We will teach the freelancer to use macros (canned replies) for majority of the questions. The following is not required but it's a bonus, so do state it in your cover letter if you 1) can speak/write in Russian, 2) have done technical support before.
  • Number of freelancers needed: 2
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for bilingual Japanese support agents, or “Happiness Officers”. We are growing fast. We're looking for people who can get things done, communicate well, and ask questions when they're unsure. That last part is important-- be able to learn fast but also say "if I had to guess, I would say..." Your Role You'll also translate our product to Japanese. You'll be given the tools to do so easily, and you translate regularly, and moderate others' translations. This is a email-driven customer service role -- A big part of your role will be to respond immediately, guide, delight, and console users who come in with questions and ideas! You'll reference our support site, ask questions, and explain step-by-step. You'll answer questions about setting up their own url, getting student discounts, checking for bugs, making their page look great, e-commerce and form solutions, and more. Requirements: - Great Japanese and English communication skills, both written and oral - Should love making customers happy! - Should have ability to assess each customer’s issues - Knows how to deal with difficult customers/clients - Is a logical thinker - Has good analytical and problem solving skills - Has good interpersonal and customer care skills - Has good accurate records keeping - Must be a good team player - Can work with minimal supervision - Knowledge on Domains, SEO and Analytics is a plus! APPLICATION PROCESS > Interview follows successful application. > Paid trial/training follows successful interview. > Starting part-time, with move towards full-time. > Hours are set on agreement and will have some focus on the GMT+8 timezone If you're interested, fill out the form from this page: http://be-awesome.strikingly.com/
Skills: chat support Customer service Customer support Email Handling Zendesk
Fixed-Price - Entry Level ($) - Est. Budget: $400 - Posted
Please live within commuting distance of CEBU to apply. First interview via skype. Are you looking for an awesome job that's not only fun, challenging, and enjoyable, but has the chance for growth opportunity? Our growing company is looking for dedicated workers to man our help desk. The tasks are not very hard, and no technical skills are required. But we are looking for someone that is not only a hard-worker, but very reliable. Because this job is customer service oriented, strict schedules must be maintained. Our company needs 24 hour coverage on the phones / email inbox in case of a call. So we also need some VAs willing to work during USA hours even though it is night. Also looking for VAs who can work weekend time in Philippines. We are looking for superstar VAs who have previous customer service experience, and are very reliable. Job Requirements: -Home based - must have broadband internet and computer -Speaks, Reads, and Writes excellent English. -Use google docs and spreadhseets to update customer info -Respond to customer inquiries -Able to take phone calls and communicate clearly in English -Must have QUIET environment in which to receive calls (no car noise, dogs barking, or kids crying in background). -Must have headset for receiving calls -During shift must be available the entire time -Should have pocket wifi or other backup internet source in case of outage HOURS desired: TBD based on team schedule. Please state if there are any times you CANNOT work, preference given to candidates with fewest blackout dates. TO APPLY 1) Send me your resume and cover letter. Cover letter should let me know why you think you'd be great for this job. 2) Let me know any hours you are NOT available to work. Available to work weekends a big plus. 3) Send a brief introduction and talk about your experience via an MP3 voice recording. Any length from 30 seconds to 2 minutes would be ideal. 4) Start your email with the word aloha so I know you read the entire message. First interview will be a skype call so make sure to provide your skype address. Thanks and good luck!
Skills: Email Handling Google Docs Virtual Assistant
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
Entertaining calls
Hourly - Intermediate ($$) - Est. Time: Less than 1 week, Less than 10 hrs/week - Posted
I am new to this and would like some help as I don't know where to start and just have an idea at present. I Need help creating a document that discusses the struggles associated with weight loss and keys to over come those struggles. It needs to look at struggles like - emotional struggles, battle within the mind, knowing the right foods to eat as well as exercising. Then go on to provide practical tips that can empower and inspire an individual to continue.
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
Needing agency to take are call must speak good English. We need about 100 -200 calls a day answered.
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We need someone to run the Website chat for us after hours. This consists of responding to potential clients, answering questions, and resolving any concerns website visitors may have.
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are seeking an enthusiastic, professional Customer Service Rep. Responsibilities will be handling our corporate phone line, and scheduling new appointments. Individual should be available to perform tasks between 8am-6pm EST. *Must be capable of receiving inbound calls *Must be available between 8am-6pm Job is as simple as it sounds. Apply if interested!