Customer Service Jobs

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Hourly - Intermediate ($$) - Est. Time: Less than 1 month, 10-30 hrs/week - Posted
We are looking for a bilingual English/Spanish speaker to provide feedback to students learning Spanish. REQUIREMENTS 1. Native fluency in Spanish - understanding of correct grammar, etc 2. High fluency in English - must be to able to speak confidently with students who are native English speakers 3. Ability to explain Spanish grammar/usage concepts clearly without using educational/linguistic terminology 4. Cheerful, positive attitude and ability keep the student excited and motivated 5. Must be able to use Whatsapp and send video messages to communicate with student You can work on your own schedule and choose when you want to work. You must be able to commit 15 minutes every day to this project. The project will last between 1 to 4 weeks.
Skills: Spanish
Fixed-Price - Intermediate ($$) - Est. Budget: $5,000 - Posted
Looking to set up a VIRTUAL CONCIERGE ASSISTANT - CUSTOMER SERVICE. Responsabilities: - ECOMMERCE CONCIERGE SUPPORT - ONLINE CUSTOMER SUPPORT - ONLINE TECHNICAL SUPPORT. One dedicated resource to start. Experience in luxury products and/or hospitality. US English-speaking. Possibility to scale rapidly and cover multilingual support. Please learn more about the product in the attachments.
Skills: BPO Call Center Call Center Management Call Handling Customer service Customer support Email Handling Inbound marketing Outbound Sales Telephone Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Our company is looking to hire an Spanish speaking assistant to help with customer service and Spanish ecommerce. Please begin application with words Spanish customer cool guy. Also please translate the following in attached questions. Additional language skills is a huge plus. Please cite any additional languages and skills?
Skills: German Translation German English
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
RESPONSIBILITIES: - Handling customer refunds - Handling customer refund emails - Handling customer refund phone calls - Following up with vendors on refunds - Following up with vendors on credit memos - Reducing refunds by following refund policy - Reducing refunds by promoting our store credit program bonus - handling all chargebacks from start to finish in effort to reduce them CONTRACTOR QUALIFICATIONS: We're looking for a Customer Service Specialist preferably with experience in handling Refunds, Returns and Chargeback. Must be highly organized, keen to details and possess great negotiation skills. Fluency in English language and a neutral accent are utmost essential. The person must be available during Eastern Standard Time preferably 10 am - 7pm EST. More details will be discussed once shortlisted. CONTRACTOR REQUIREMENTS: 1. Headset: This headset can be simple but it must connect to your computer via USB. This is to ensure proper phone behavior and call quality. 2. Ability to run multiple windows/tabs on your computer 3. Internet connection of 2Mb or more. It can not be wireless nor through a datacard. You should also test that you do not have a latency of over 100ms. You can test these requirements running a simple test at speedtest.net If you think you are the right fit, come join us!
Skills: Call Handling Customer service Customer support Email Etiquette Email Handling Negotiation
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Our company is in need of an inside sales person who is knowledgeable about aftermarket performance car parts. This person should be familiar with the latest and best performance upgrades in all aspects of vehicle performance. Knowledge of turbo chargers and the related components is a plus. This person should be able to determine the best "bang for the buck," for our customer's money as well. This person will be working remotely and will help represent us on different forum sites that we are on. This person should be a car expert and a native English speaker without an accent of any kind. They should also be energetic, outgoing, driven and sensible as they will be the point of contact for our company on forum sites. We are looking for someone who will speak with customers on the phone, through email and across several social media platforms about high performance car parts. You will need a stable internet connection and a headset that can be plugged into your computer. Consultative sales experience is a big plus. I can offer a healthy, fun working environment that awaits the successful candidate. The hours are Mon-Fri from 10am-7pm EST. The pay range is $10/hr to $12/hr depending on your experience. If this opportunity sounds like it was written for you, please apply.
Skills: Sales
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
I am looking for someone with email support skills who is willing to communicate with customers online. Templates are already written.
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We require customer support for our website from a dedicated team that will be trained and educated in our product offers. Requirements are: - excellent English written skills - professional service - technical understanding - some health knowledge - good sales skills We offer training for all our products and services to have the best possible sales outcome.
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
*A Bit About Us* ezhome aims to become the #1 trusted provider of tech-enabled home services, starting by targeting the millions of consumers that use lawn care services. We provide an amazingly better home service experience using data science and software technology to dazzle customers and enable our service personnel to be more effective and efficient. We are pioneering the tech-enabled home services space with a full-stack approach. ezhome was founded by two serial entrepreneurs and has been growing extremely fast (>$1M run rate in less than 6 months). We assembled a very high-caliber team and have raised significant funding from top-tier investors. We are looking for top talent—join us in disrupting the $100 billion home services market! *Overview of the Role* As Field Support, you will serve as the central point of contact for our field team (both gardeners and their supervisors). As part of the Customer Experience team you will work closely with Account Managers, Field Operations, People Operations and Enhancement teams to deliver exceptional support to our gardeners. As an early team member you will have the opportunity to improve day to day processes and establish best practices (e.g., identify opportunities for automation, templates). This is a job with huge potential for growth. *Responsibilities* -Provide exceptional Field Support through fast response and resolution of field team calls and incoming requests - be the supportive and encouraging point of contact for our gardeners/technicians -Interface between field team and customers on a variety of requests (e.g., schedule changes, forgotten equipment, task requests) -Manage exceptions on reporting, billing and scheduling, including creating routes for field managers through custom scheduling tool -Based on calls or other incoming feedback from the field team, ensure information is maintained on Customer portal and next steps are taken (in collaboration with Customer Support Representatives) -Answer typical HR and admin questions from Field team (e.g., how to access information, how to use App) -Provide tier-1 support for incoming customer calls and transfer to Customer Support Team where appropriate *Desired Skills and Experience* -Prior customer facing experience with excellent oral and written communication skills -Ability to work quickly & efficiently within short timelines -Self-starter who is flexible, can manage through ambiguity, and is comfortable working in an entrepreneurial environment -Technology savvy: strong working knowledge of Call Center/CS related tools and technologies in addition to a .com / portal based environment -Detail-oriented -Willingness to learn gardening and landscaping concepts -Fluent in both written and verbal English, and ability to communicate verbally in Spanish preferred
Fixed-Price - Entry Level ($) - Est. Budget: $15 - Posted
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Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a leading health supplement company and are looking for an incredibly Type A and driven person to join our team on a part-time and ongoing basis. We need someone who is thorough and who thrives on output, results, organization and excellence. The ideal person will have great writing skills and enjoy helping customers (from the really happy ones to the not so happy ones). This position will also involve significant customer interaction (mostly via email but some via phone). The hours are flexible as long as you overlap with business hours when necessary and get the job done! We need someone 5-7 days a week to work around 40 hours. We are a very high performing, self-managed team and are looking for someone similar. We do not want to have to double check your work. *English must be your native language* HOW TO APPLY: If this describes you AND you think you are the right person for this position, please apply with your resume and cover letter. Please attach voice sample. Thank you