Customer Service Jobs

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Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Job Duties: As a customer care specialist with DTech Venture, you will be responsible for evaluating and analyzing customer’s account information and recommending products or services. Pay and Hours: Top performers can earn around $35 per hour including base pay plus incentives. This is a full-time position with a fixed schedule of 40 hours weekly. DTech Venture states the following regarding your schedule: 1. Weekly work schedule may include day/evening/overnight shifts. 2. Weekend shifts are required. 3. Time off will be available/approved based on current call volume demands. Benefits: • Paid Training • Vacation and Holiday Pay • Hourly based pay with possible incentives
Skills: chat support Email Handling Telephone Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Join a team of highly talented individuals committed to offering the best quality services and products in the area of business cloud computing (SaaS). In this position you will work directly with clients and other Celigo personnel to answer questions, troubleshoot, provide issue resolution, and generally support Celigo products. Clients using cloud systems such as NetSuite, Salesforce.com, Google, Amazon, Magento, and more, from all over the world use Celigo's products. The ideal candidate for this position should be passionate about learning new technologies and products and providing excellent customer service. The ideal candidate enjoys working directly with customers and is willing to take initiative to improve processes and customer satisfaction. This position is an excellent starting point for almost any career in the high tech industry. Not only will you get to work in cutting edge technology, but as a member of a small team, you will be exposed to different facets of the business, and get to wear different hats. Since Celigo is a start-up, the opportunities for career growth are limitless. Currently, we are mainly looking for someone to perform the role of supporting our Salesforce Connector. In this position, you will: - gain exposure to many different business application areas, such as ERP, CRM, Ecommerce, Warehouse/Distribution. - gain exposure to many prominent software vendors, such as NetSuite, Salesforce.com, Magento, Yahoo!, Google, Amazon. - gain exposure to the many different ways software systems can be connected, such as web services, file transfers, edi, http. - learn about many new and emerging development platforms, such as SuiteBuilder, Force.com, Google Apps. Key Responsibilities: - Act as first-line support for Celigo's products and services by responding to and resolving (to the best of your ability) incoming support phone calls and cases logged via our support center. - Manage all communication between our client base and our services and/or engineering departments. - Work with cross-functional Celigo teams to resolve cases - Work with cross-functional Celigo teams to gather customer requirements for a new scope of work - Build out the necessary knowledge base needed to minimize engineering resources required for day-in-day-out problems and their solutions. - Enhance support processes and build out support team as company grows. Qualifications: - Must have at least 2years experience with any ERP System - NetSuite preferred - Must be based in the Philippines; Metro Manila area preferred. Working hours will be from 8AM-5PM PST mainly but must be flexible with changes in schedule. - Minimum of one year experience in a support oriented, client-facing role. - Must have experience working with external clients. - Must be tech savvy and understand technology well, and can speak credibly on it at a high-level. - Excellent analytical skills for solving business process and productivity issues. - Receives minimal direction toward daily goals and objectives. - Ability to handle a variety of different projects simultaneously, and capable of managing multiple deadlines. Ability to take direction and work independently. - Knowledge of, experience with, or interest in business applications such as CRM, ERP, Ecommerce, MRP as well as SaaS. - Expertise in Salesforce Administration and use At Celigo, we know that our company is only as good as our employees. You will get a chance to work closely with an incredibly dedicated group of people who are serious about putting great products and services into the marketplace. We continually search for candidates who share our beliefs and values. Common traits that we admire include: - Enjoy the start-up atmosphere, and flexible with shifting priorities. - Think big, and bring new ideas to the table, regardless of your rank or title. - Overriding ambition and proactive nature, combined with the ability to inspire others. - Be results driven -- always. Must be willing to do what it takes to make each project or task a success. - Quick learner. Must know when to listen, and when to take charge. - Obsessive about quality and customer satisfaction. To learn more about what we do, check out our website. www.celigo.com. If any of the above sounds interesting, we look forward to hearing from you!
Skills: CRM Customer service Customer support Email Technical Support NetSuite Administration Phone Support Salesforce.com
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking for a professional Customer Services Agent that will be acting as a linking pin between Vancouver Projector Rentals (VPR) and its customers. You will be our customer's primary point of contact and support. As Vancouver’s most successful projector rental company we focus on customer intimacy, delivering the best experience possible, and efficiency. You will be responsible for the following task: - Responding to customer requests, questions and inquiries over the phone and email - Providing 1st line technical support to VPR customers - Forwarding issues to 2nd line support in a timely and professional manner - Creating rental orders in our online order system - Creating delivery and pick up orders - Creating and distributing invoices - Delighting our customers with friendly and professional customer service - Making sure we exceed customer expectations by handling the requests fast and accurately in a professional manner Requirements: - You are an experienced (remote) customer service agent / representative - You have experience with using ZenDesk - You are fluent in English both in writing and verbally - You have experience with or affection for technological equipment - You are able to work under pressure - You are punctual and precise - You are able to remain friendly and professional during difficult situations - You are able to support PST work hours, 9am-5pm Monday-Friday - Knowledge of projection equipment (big bonus but not required)
Skills: Customer service Email Handling Telephone Handling
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
What you’ll be doing You will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers’ day. Your main responsibilities will include: Talking to customers over the phone, email or chat to resolve their questions or concerns Accurately document and update customer records in the computer system Upsell products or services to customers, if appropriate Remain calm and helpful even when dealing with upset customers Escalate customer complaints and/or calls to your manager when necessary Provide feedback and recommendations to your manager on ways the company can improve Perform other duties as assigned by your management team Why you’ll want to join the EGS team 100% paid training Performance bonuses Competitive pay Health & dental benefits 401(k) with company match Paid time off A great team environment with supportive co-workers You’ll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown You’ll feel empowered to do things the right way amid a culture of high personal and business integrity There’s real opportunity to learn, grow and advance your career (we love promoting from within here) We’re a strong, global company that truly cares about our local communities Qualifications Who we’re looking for The best fit for this job is someone who: Has a High School diploma or General Educational Development (GED) certificate Previous customer service and/or call center experience preferred Has good computer skills, including Microsoft Office Possesses excellent communication skills Cares about helping their customers Is team-focused Has the ability to multitask well Can adapt to a flexible schedule Is positive and can handle stress Can maintain the highest level of confidentiality. Who we are Expert Global Solutions (EGS) is a global customer service organization, serving the world’s leading companies and best-known brands. With more than 40,000 employees in locations around the world, our people deliver extraordinary service – via phone, email and chat, every day. Embracing a diverse workforce with a shared commitment to deliver outstanding customer service, EGS offers significant opportunity to build a rewarding career, in a dynamic and customer-oriented environment. Work Environment Office environment. Ability to lift and/or move 20 pounds with or without accommodation. Are you ready to help your customers every day while also strengthening yourself and your career? If so, apply now to join the EGS team! We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws. Job Customer Service Representative Job Level Entry Level Education Level High School Diploma/GED/CXC.
Skills: Customer service Data Entry Telephone Handling
Fixed-Price - Entry Level ($) - Est. Budget: $5,000 - Posted
IMPORTANT: note that if you are not a Portuguese native or fluent speaker, your proposal will be reported to Upwork as spam. JOB INTRODUCTION We are looking for Customer Service Representatives for our Portuguese websites: lightinthebox(dot)com(slash)pt miniinthebox(dot)com(slash)pt This is a fixed position working from home, 5 days a week, 4 hours a day, Saturday to Wednesday, going on indefinitely. Please consider this when you apply, don't send us a proposal if you are just looking for a short term or temporary job. JOB DESCRIPTION You will deal with requests from our customers by e-mail through our ticketing system. We will have detailed training sessions where you will be given details about the procedures to be followed; we will show you how to deal with different requests and how to get information from different systems. You will have a mentor/point of contact assigned in our office dedicated to solve any problems that you may encounter during your work. OUR APPROACH TO FREELANCERS AND REMOTE EMPLOYEES As you can see from our many job posts, most of them offering fixed positions, we employ many freelancers and we plan to scale this even more in the future. Freelancers and remote staff are a core part of our company, we don't post these jobs to cover a temporary need, which means that there can be development and career opportunities if you show us your talent, such as managing or leading a team of remote employees. COMPENSATION DETAILS For this work we will pay 500 US$ per month, that's 450 US$ per month net for you after platform fees. Payments for the month will be released around the 10th of the next month, so for example for your work in June, you will receive your salary on the 10th of July (it could be one or two days late if the 10th falls on a weekend). Note that it is up to you to research and comply to local regulations and laws in your country regarding your income deriving from freelance work, as well as to pay any applicable taxes. We will not pay additional contributions or taxes apart from your salary. APPLICATION REQUIREMENTS Please don't send a boilerplate proposal, we will discard those immediately. Have a look at our sites and let us know what you think. You can of course tell us about your experience, but please emphasize how it's relevant to this position. Again, this is a fixed, long-term position, please don't apply if you are not fully committed to working with us for a long time. Start your proposal with "I have read the job description fully and I understand and agree to the job conditions and payment", this will let us know that you have carefully read the whole job post. With your proposal please include: 1) The test that I am posting with the job; 2) Your CV; (please include both the test and your CV in zip format if you can only upload one file with your proposal); 3) Your Skype 4) Your e-mail address Our HR department will contact you to arrange a video interview, as we have lots of applicants for our jobs, we need interviews to select the most suitable candidate. Good luck for your application!
Skills: Customer service Customer support Portuguese
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
If you are tired of doing health insurance, selling home alarm systems or tired of people telling you they have leads, come join our team and try something NEW!!! Schedule and interview today, tomorrow and start our self paced training. (Please be ready to start work immediately if hired) We are a fast growing marketing company that has experienced tremendous growth and looking for agents to join our winning team in our recession proof business. NO COLD CALLING! We have all web generated inbound leads, it is basically order taking. PLEASE: THIS IS FOR REAL PEOPLE, LOOKING FOR A REAL JOB, THAT ARE READY TO WORK AND JOIN A WINNING TEAM!
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
About US: Our website name is: www.vbridal.com Vbridal is one of the industry’s fastest growing retail companies and the main product is wedding dresses with worldwide customers. In order to improve our customers' shopping experience and offer good customer service.Now, we would like to cooperate with some local people offer a return address and receive our customers' return package and then give us informed. it is really simple and easy. SO: as soon you are living in the following counties and have the wish to cooperate with this project, please be free to contact us to talk the details :-) United States Germany France Sweden United Kingdom Australia Switzerland Canada Netherlands Austria Norway Denmark New Zealand Italy Finland Belgium Spain
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We need some one have multi-language knowledge handle our Amazon EU customer service and some SEO marketing, Germany, France, Spain, Italian, UK Responsibilities: Be a power advocate for both the customer and the product Talking to customers over social media, email or chat to resolve their questions or concerns Have basic SEO knowledge can help us on social media marketing, SEO marketing, content marketing
Skills: Content Moderation Content Writing English French German Italian Search Engine Optimization (SEO) SEO Writing SEOMoz Social Media Marketing Spanish
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Requirements: You should be able to speak Hindi well or any one Indian language fluently along with English. You should have an PC or laptop with headphone. You should have a fast internet connection. You should have a private place in your home to work from.
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a property business who requires additional support to handle our out of hours support on the telephone. We are a new business therefore we are not busy at the moment. We can negotiate payment terms. You will- - Help customers manage their accounts - Instruct emergency contractors - Take information SHIFTS TO CHOOSE FROM: Weekends - Saturday from 3pm UK time - midnight Sunday 8am-9pm UK time Weekdays - 7pm until midnight UK time Full training will be provided. In your bid please indicate which shift you would prefer, weekend or week days
Skills: Call Handling Customer service Telephone Handling