Customer Service Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Our company sells a pc optimizer product that helps users optimize the performance of their PCs. We're looking for an individual or company that can provide courteous and responsive customer support to our customer and users. This includes : responding to refund requests, assisting customers with common question about the product, instructing customers on how to register and use the product, etc Our products are avaliable in 9 different languages: EN, FR, DE, JP, SE, NO, NL, FI, DK Right now we critically need multi-lingual support in the following languages: English, French, German, and Japanese.
  • Number of freelancers needed: 3
Skills: Customer service Customer support
Hourly - Expert ($$$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Hi, We are expanding and need to hire a customer service representative who is familiar with shopify and zendesk. The main focus of this job will be phone support answering calls about orders, product questions, and order assistance. We are looking for phone coverage 7 days a week for a set group of hours and a team of 2-3 people covering shifts is probably ideal. Also, phone demeanor and knowledge of the English language is very important.
  • Number of freelancers needed: 2
Skills: Microsoft Excel Zendesk
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hello, We are looking to engage someone to manage the online chat functionality on our web sites (www.safehandsinsurance.com.au; www.medicoinsurance.net.au; www.nfpinsurance.net.au; www.djinsurance.com.au (to be launched in a few weeks). These sites are for specific divisions of our insurance business. According to the reports received thus far (we have had the functionality up for a couple weeks), there is an average of 2 (or less) conversations required per day. I will emphasise that insurance knowledge is not necessarily required, just the ability to very politely and professional obtain the person's details and pass them on to me so that I can then make contact with him/her. Please note that on top of whatever hourly rate we agree to, I plan to pay a monthly bonus based on: 1. there being no missed communications; 2. positive feedback from my clients as to the chat representative's professionalism; 3. The results of the mystery shopping that we will do. I look forward to hearing from you.
Fixed-Price - Intermediate ($$) - Est. Budget: $400 - Posted
We are looking to hire someone on a full-time basis which would be 8 hours a day and 5 days a week to do the following things: 1. Make outbound cold calls to various business owners and read a brief call script. No selling will be required. You will just make note of those that are interested and then pass that along to us so we can call them back. 2. Receive inbound customer service calls during several different times during the day when our main sales and support person steps away or is on break. You will primarily be answering basic questions and taking messages for us to call them back. For this job we require someone with excellent English speaking skills and a clear voice over the phone. We also require that you have a fast fiber optic internet connection so that when making and receiving calls, the voice quality is clear. The fixed amount we have set for this job is $400/mth.
Fixed Price Budget - Intermediate ($$) - $800 to $1,100 - Posted
Purpose We’re looking for a remote Client Success Manager to join our growing team. You will be the first point of contact for our users and help serve as the voice of the company. We’re looking for smart, engaging, and dynamic people who learn quickly and have a passion for technology and helping clients. If you’re looking to kickstart your career by joining one of the fastest-growing web providers in the industry, we want to hear from you! When Web4Realty users have questions, they contact Support and we help them as quickly and awesomely as possible. Client Success Managers handle a wide variety of inquiries including questions about how to improve web traffic, advice on generating leads, helping users manage content on their websites, and troubleshooting application issues. Client Success also works closely with the engineering team to track down bugs and improve our documentation. We’re looking for someone who can do more than just close tickets, but also be a teacher to our clients. We strongly support flexible schedules and positive work/life balance so you to take care of the important things in your life. You Must Have - Stellar English and grammar skills. - Excellent problem solving skills – you might not know all the answers but you know how to find and communicate the solution. - Assist current and potential Web4Realty users in understanding the product, its features and how it can best be used to grow their business. - Manage and resolve support requests over the phone or email. - Update or create support articles for new features. - Work with users to identify, troubleshoot and resolve issues as well as collect feedback. - Work side-by-side with our Product Engineering team to improve Web4Realty. - Provide a positive, personalized experience to each customer who reaches out to us. Requirements - MOST IMPORTANT—You possess strong written and verbal communication skills. - You’re a self starter and are driven to conquer projects outside of your core responsibilities. - You’re analytically-minded, and are able to prioritize workloads and adjust as situations change. - You enjoy helping others and appreciate the challenge of solving technology related problems. - You’re excited about learning and technology in a rapidly growing environment. - You engage well with others and remain calm under pressure. Bonus Skills - Experience using a CRM solution and an understanding of the SaaS marketplace - Experience using ticket managing applications such as Zendesk. - Knowledge of basic HTML, SEO, and website management. - Basic Photoshop functions. Why You Should Join Working at Web4Realty is one of the most unique work opportunities you will ever experience. We’re committed to transparency, collaboration, experimentation, and always staying classy. Because of this unique perspective, we’ve established one of the most flexible and well designed work environments around that encourages you to work as you work best. Right now, over 50% of our employees are based outside of our Mississauga headquarters and work according to how they get their best stuff done. Ensuring that our team members are healthy, motivated, focused and creative is how Web4Realty stays awesome. In a nutshell, we’ve built and are growing a place where we truly love working, and we think you will too.
Hourly - Entry Level ($) - Est. Time: Less than 1 week, Less than 10 hrs/week - Posted
We're looking to engage OpenCart users, to list on OpenCart and eBay using our Module OpenBay Pro. This will be an hourly role - where you'll be listing on eBay and Amazon via the service, if there is an issue, you will collect the information needed, find it yourself and list the items they require, this could be 10 -10000, products so stamina, attention to detail and professionalism is required, Hours will be different depending on client. Not all skills will be needed, but they are desired.
  • Number of freelancers needed: 3
Skills: Customer support eBay API eBay Listing/Writing eBay Web Services OpenCart
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Now seeking to hire a full time & Part time Administrative Assistant. We are looking for someone with the following: Attributes •Great customer service skills •Entrepreneurial spirit and must thrive in an environment with some uncertainty •Organized and positive attitude and the ability to be proactive, resourceful and flexible •Great verbal and written communication skills •Responsible, reliable, dependable and punctual •Pays great attention to detail •Takes initiative •Must be able to handle multiple tasks Skills •Excellent computer skills and organizational abilities are essential. •Microsoft Office applications •Firefox, Chrome and Explorer •Other web-based applications Please apply online and be sure to upload your resume and a working phone number; you will be contacted by our office for an interview.
  • Number of freelancers needed: 99
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are in need of customer service agents for an online ordering company. All candidates must be well spoken, have strong communication skills, are able to work in fast paced environment, has critical thinking skills, highly trainable and available at least 40-50 hours per week. Responsibilities may include (but not limited to): • Processing orders • Assisting customer requests • Providing technical, billing support • Escalating complaints if possible Requirements: • Must have reliable internet connection and no frequent power outages ( speed test result required ) • Must have good computer skills • Must be a team player, patient and has warm personality • Must be comfortable interacting with customers daily • Must have previous customer service experience • With customer support recruiting experience preferred. Please attach a short recording about yourself and work experience, no longer than 3 minutes and should be in English. We offer long term opportunity. ***** NO agencies please.
  • Number of freelancers needed: 10
Skills: Call Handling Computer Skills Customer service Data Entry Microsoft Excel Microsoft Word
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are in need of customer service agents for an online ordering company. All candidates must be well spoken, have strong communication skills, are able to work in fast paced environment, has critical thinking skills, highly trainable and available at least 40-50 hours per week. Responsibilities may include (but not limited to): • Processing orders • Assisting customer requests • Providing technical, billing support • Escalating complaints if possible Requirements: • Must have reliable internet connection and no frequent power outages ( speed test result required ) • Must have good computer skills • Must be a team player, patient and has warm personality • Must be comfortable interacting with customers daily • Must have previous customer service experience • With customer support training and quality control experience preferred. Please attach a short recording about yourself and work experience, no longer than 3 minutes and should be in English. We offer long term opportunity. ***** NO agencies please.
  • Number of freelancers needed: 10
Skills: Call Handling Computer Skills Customer service Data Entry Microsoft Excel Microsoft Word