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Customer Service Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $1,500 - Posted
Are you positive, energetic and like to help people? Are you comfortable about giving Help-desk support, if all related training is provided for you, with a desire to excel and a passion to make your customer smile? Are you looking for an employer that presents an opportunity for you to work from home? If you are a native English speaker with good computer, writtenm communication, skills, then this position is for you! Job responsibilities: Give first level Help-desk support in English Answering emails and phone calls Escalate problems in English for Second Held-desk Our partner provides WIFI connection for SmartPhone, Tablet, Computer Agent Requirements: Fluent English language knowledge Solid computer skills Excellent written communication skills in English Excellent oral communication skills in English Precision of data entry Able to work minimum 4 hours in Australian and New Zealand working hours: 9 am-5pm Monday-Friday KST Attend one week training: provided by CloudAgents and our partner Work type: Permanent work from home, freelancer partnership (90 days probation period) Work Environment Requirements: Quiet workplace (tasks are delivered from the comfort of the help-desk agent's home) USB Headset (separate microphone and loudspeakers are not good enough to manage calls) Computer or Laptop with broadband internet connection (mobile internet is not good enough to manage calls) What We Offer: Agents are hired through a fixed-term agency contract. If you are successful in your role, you are eligible for further incentives, you can continue working with us on next projects, while enjoying flexible schedule and meetings with family and friends on your own time. All qualified applicants will receive consideration for freelance work without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Training Method: We use cloud based call center technology - You need to download our Virtual Call Center, which need to be tested. We train all of our agents online before the beginning of any project We monitor the progress of agents and acknowledge successful inquiries. About CloudAgents: Headquartered in Budapest, Hungary with offices in the United States, CloudAgents' parent company Comforce is the leading cloud contact centre in Central Europe, providing high-quality multilingual services with more than 7000 agents around the globe. Our cloud-based systems enable us to revolutionize virtual work by employing and managing our workforce remotely, including home-based agents. Since foundation in 2008, we handled over 20 million customer interactions and executed more than 300 projects for more than 100 blue chip clients. Join us today! Sign-up at http://cloudagents.com/sign-up and send your application to hr@cloudagents.com(subject: English HELP-DESK)
  • Number of freelancers needed: 6
Skills: Call Handling Customer service Email Handling Phone Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Detail Taggers ensure that the products displayed on our site are appropriately categorized. The primary responsibility of this position is tagging products for color and other specific categories. We are looking for people who can work remote, 25-40 hours per week. This position is for an indefinite period of time. Your continuation with the company will be dependent on our need and your performance. Your performance will be measured weekly on quality and quantity. Experienced detailed taggers are able to accurately tag 60 products per hour. Requirements: - Experience in a similar tagging role - A basic understanding of trademarks and copyrights - A good eye at spotting photoshopped images and blurred watermarks Company Description: Wish brings together top technical talent from Google, Facebook, and Yahoo! Wish, www.wish.com, improves online merchandise discovery by helping users find the products they love, share these products with friends, score great prices, and unlock exclusive rewards. Essentially, it’s a digital mall that fits in your back pocket! Wish was launched in November 2011 and already has over 50 million registered users, making it one of the top 10 mobile applications in both the Android Shopping and iPhone Lifestyle categories. Our incredible growth has not gone unnoticed, as recently recognized by Google as the Best Android Shopping App of 2014! The Wish mobile app is available on iPhone, iPod Touch, and iPad: http://itunes.apple.com/us/app/wish-discover-products-youll/id530621395?mt=8 The Wish mobile app is also available on Android phones: https://play.google.com/store/apps/details?id=com.contextlogic.wish
  • Number of freelancers needed: 20
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Wish brings together top technical talent from Google, Facebook, and Yahoo! Wish improves online merchandise discovery by helping users find the products they love, share these products with friends, score great prices, and unlock exclusive rewards. Wish was launched in November 2011 and already has over 23 million registered users and 300K active daily users, making it one of the top 20 mobile applications in both the Android shopping and iPhone Lifestyle categories. Using Google search level intent data, Wish optimizes the consumer shopping experience by effectively connecting users to merchants with relevant products. The Wish mobile app is available on iPhone, iPod Touch, and iPad: http://itunes.apple.com/us/app/wish-discover-products-youll/id530621395?mt=8 The Wish mobile app is also available on Android phones: https://play.google.com/store/apps/details?id=com.contextlogic.wish Press: - Forbes: http://www.forbes.com/sites/tomtaulli/2013/06/04/wish-gunning-for-mobile-commerce-dominance/ - All Things D: http://allthingsd.com/20130131/ambitious-startup-wish-aims-to-outsmart-the-business-of-online-shopping/ - TechCrunch: http://techcrunch.com/2013/05/31/with-over-12m-users-wish-com-hopes-its-adwords-for-shopping-will-stick/ Responsibilities: - Respond to, triage, and resolve customer support tickets - Work with Manager of Operations to manage support issues and create efficient processes - Report on general temperature for customer support issues - Pass along any promising customer ideas and suggestions to the rest of the team Desired Skills & Experience You: - are a good communicator. Your spelling and grammar are excellent; your writing is clear and concise. - are a good reader. Sometimes customers don't write clearly and sometimes they write in an entirely different language. You will need to be able to parse their messages in order to help them. - have endless patience. See above. - have a strong desire to optimize your workflow and automate repetitive tasks. - can work efficiently without close supervision. We don't tell you what time you need to work, but we do expect that you're adult enough to get your work done in the schedule you set. A foreign language is a HUGE plus. Here are the languages that need the most support on Wish: Italian, Spanish, Portuguese, German, and French.
Skills: Customer support Online Community Management
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
oDesk is looking for a top-notch customer service representative to join our team and provide help ticket support for our users. Ideal candidate will have a minimum of 2 years experience in Customer Service (with ticket system exposure), stellar verbal and written communication skills, and a drive to WOW customers! Multiple shifts and hours are available, part time and full time. Days and hours will be discussed during the interview process. Additional qualifications/ requirements include: - Minimum score of 5 on English Vocabulary Skills Test and Customer Service Test - Personal computer with anti-virus software - Reliable, high-speed internet connection Looking forward to hearing from you!
Skills: Customer service Customer support Data Entry Skype Zendesk
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