Customer Service Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Job brief We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction. Responsibilities: Effectively manage large amounts of incoming e-mails/calls Generate sales leads and upsells Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requirements: Proven customer support experience Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritise, and manage time effectively High school degree
Skills: Administrative Support chat support Customer service Customer support Data Entry Email Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I would like to discuss with you the opportunity to be a customers service rep for our e-commerce company. We sell various products to Germany and will be needing someone to manage all customer service for Germany. It will be totally email based. Requirements would be: -All emails to be responded to within 24 hours (Monday-Friday) -Roughly 2-4 hours of work per day Its a pretty easy role and we will create templates for most of the replies. Please let me know if you are interested in discussing this further. James Petrellis
Skills: Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are located near San Francisco, and provide remote, telephone and on-site technical support to residential and business clients who have 10 or fewer computers, typically. Some of the most common remote services we provide are email setup & virus & malware removal; printer setup & troubleshooting; Help with Microsoft Office applications; Help with other common applications like iTunes, Quicken, Firefox; help with network connectivity; advice on repair vs replace; new computer specification, etc. Our clients are high-income and require a high skill level, perfect communication skills, empathy, and technical advice. We charge by the hour, and some clients have prepaid service agreements. It’s very important to gain the client’s trust, identify and resolve their issue as quickly and painlessly as possible. Most of the service calls involve using our remote-control software to remote into the client’s computer and provide the service. Other calls will be for telephone advice, or to answer questions. You will also fill-in for the Office Manager during breaks and vacations by answering the phone, setting up remote and on-site appointments, answering questions from prospective and existing clients.   The candidate will act as an in-house technical support expert and will be responsible for providing support to end users on a variety of technical issues. Tasks & Responsibilities • Provides Tier 1 & 2 support to end users. • Responds to client telephone calls, emails and personnel requests for technical support. • Documents and monitors the problem to ensure a timely resolution. • Identifies, researches and resolves technical problems, such as printing issues, malware/viruses, network connectivity issues, email problems, Microsoft Office issues. • Troubleshoots, configures and installs residential & very small business computer systems and peripherals. • Provides proactive and reactive monitoring and support of client computers, Microsoft servers, and other devices. • Communicates with clients to provide status, feedback, or general information regarding their request or inquiry for service. • Conducts client satisfaction call backs via phone and/or email and record results in the incident tracking system. • Recommends systems modifications and upgrades to reduce user problems. • Escalates issues that are not able to be resolved remotely to managers for resolution. • Develops knowledge and technical skills on a continuous basis to stay abreast of current trends and developments in information technology. Skills & Qualities • Advanced knowledge of PC components, Networking hardware such as routers, switches, access points. • Basic to intermediate knowledge of Mac computers, or willingness to learn. • Intermediate knowledge of Microsoft based server operating systems & networking protocols. • Exposure to voice and data telecommunications systems and remote access technologies for support and office connectivity. • Advanced experience with Microsoft Desktop operating systems and Office Automation tools (Office 2007-2016 Professional [Outlook, Word, Excel, PowerPoint,], Internet Explorer, etc.) • Ability to set up and operate a variety of computer equipment. • Ability to work efficiently, in an organized manner and with attention to detail. • Ability to communicate effectively regarding technical matters, both verbally and in writing. • Ability to interact with staff at all levels and to work under minimum supervision. • Excellent organizational, interpersonal, and communication skills. • Ability to multitask and work in a team setting. Commitment • The position requires a steady commitment to 40 hours per week. • We require that you make this your full-time, highest-priority commitment. We need you to be 100% present and available to do whatever it takes to get the job done well. • This is a full-time position, Monday to Friday from 09:00am to 06:00pm Pacific Daylight Saving time (PDT). Requirements • College graduate. Technical or Associate’s degree or equivalent in education and experience required. • At least 3-5 years solid, relevant work experience • Worked/interfaced directly with North American clients • Work from home if/when required in a comfortable and QUIET ENVIRONMENT; a qualified home computer system and RELIABLE high speed internet connection (DSL or cable/broadband) • Excellent verbal and written English communication skills
Skills: Customer service Customer support Email Handling Email Technical Support Helpdesk Phone Support Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Attend inbound calls and treat customers like a king.
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a number of Customer Service representatives to handle customer service duties in a virtual Call Center. Job Description: You will work from your own home, within an established company and as part of a team of professional agents. You will take calls and answer emails sent by customers in English. using prior set business rules and templates. Training and nesting will be provided by the company after the hiring process is completed.
Skills: Administrative Support Call Handling Customer service Customer support Data Entry Email Handling Telephone Handling
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
I need a person to follow up with our leads for the Philippines. We will provide you with the contact information. These are people that have express interest in our company. They have seen our videos and have given their name and contact number for us to followup. This require 2-8 calls per day with some follow up. Then provide a report to me each day to answer questions ..
Skills: Administrative Support Call Handling Customer service Customer support Telephone Handling Virtual Assistant
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hi there, I need a customer support rep for a Shopify app / software I'm launching. This will be launching September 9th, so I would need to train you beforehand, and afterwards this will be long term. What I am looking for: Fluent English, please do not apply if otherwise. Don't waste your time / my time. Someone who is an A team player and will put customers first. Quick learner. What will you be doing? 1. Helping clients with product issues (such as login, account issues) 2. Helping clients with billing (refund, cancel subscription) 3. Any other "fill in the blanks" we would need, like giving clients access to our FB group That's it! Please do apply. This will be a long term deal, and I'm looking for an A team player that will help my team.
Skills: Customer support
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
BeMyApp (Paris; San Francisco; 40 employees) is a digital communications and events agency founded in 2010. It helps its clients develop relationships in the technological world with software developers, innovators and start-ups from all around the globe. In order to consolidate our call centre, we are seeking telemarketers: Mission: - You contact people registered to events to give them additional information; - You respond to participants' questions by email and telephone; - You search peoples' profiles on the Internet to find those who may be interested in the events. Profile: Rigor, quality of communication, and good humour and motivation are the most important values. Even if you are not familiar with the software development world, you should demonstrate curiosity about the subject. - Common English is imperative; - Great interpersonal skills. Remuneration: €10 per hour.
Skills: Internet research