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Customer Service Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Detail Taggers ensure that the products displayed on our site are appropriately categorized. The primary responsibility of this position is tagging products for color and other specific categories. We are looking for people who can work remote, 25-40 hours per week. This position is for an indefinite period of time. Your continuation with the company will be dependent on our need and your performance. Your performance will be measured weekly on quality and quantity. Experienced detailed taggers are able to accurately tag 60 products per hour. Requirements: - Experience in a similar tagging role - A basic understanding of trademarks and copyrights - A good eye at spotting photoshopped images and blurred watermarks Company Description: Wish brings together top technical talent from Google, Facebook, and Yahoo! Wish, www.wish.com, improves online merchandise discovery by helping users find the products they love, share these products with friends, score great prices, and unlock exclusive rewards. Essentially, it’s a digital mall that fits in your back pocket! Wish was launched in November 2011 and already has over 50 million registered users, making it one of the top 10 mobile applications in both the Android Shopping and iPhone Lifestyle categories. Our incredible growth has not gone unnoticed, as recently recognized by Google as the Best Android Shopping App of 2014! The Wish mobile app is available on iPhone, iPod Touch, and iPad: http://itunes.apple.com/us/app/wish-discover-products-youll/id530621395?mt=8 The Wish mobile app is also available on Android phones: https://play.google.com/store/apps/details?id=com.contextlogic.wish
  • Number of freelancers needed: 20
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Wish brings together top technical talent from Google, Facebook, and Yahoo! Wish improves online merchandise discovery by helping users find the products they love, share these products with friends, score great prices, and unlock exclusive rewards. Wish was launched in November 2011 and already has over 23 million registered users and 300K active daily users, making it one of the top 20 mobile applications in both the Android shopping and iPhone Lifestyle categories. Using Google search level intent data, Wish optimizes the consumer shopping experience by effectively connecting users to merchants with relevant products. The Wish mobile app is available on iPhone, iPod Touch, and iPad: http://itunes.apple.com/us/app/wish-discover-products-youll/id530621395?mt=8 The Wish mobile app is also available on Android phones: https://play.google.com/store/apps/details?id=com.contextlogic.wish Press: - Forbes: http://www.forbes.com/sites/tomtaulli/2013/06/04/wish-gunning-for-mobile-commerce-dominance/ - All Things D: http://allthingsd.com/20130131/ambitious-startup-wish-aims-to-outsmart-the-business-of-online-shopping/ - TechCrunch: http://techcrunch.com/2013/05/31/with-over-12m-users-wish-com-hopes-its-adwords-for-shopping-will-stick/ Responsibilities: - Respond to, triage, and resolve customer support tickets - Work with Manager of Operations to manage support issues and create efficient processes - Report on general temperature for customer support issues - Pass along any promising customer ideas and suggestions to the rest of the team Desired Skills & Experience You: - are a good communicator. Your spelling and grammar are excellent; your writing is clear and concise. - are a good reader. Sometimes customers don't write clearly and sometimes they write in an entirely different language. You will need to be able to parse their messages in order to help them. - have endless patience. See above. - have a strong desire to optimize your workflow and automate repetitive tasks. - can work efficiently without close supervision. We don't tell you what time you need to work, but we do expect that you're adult enough to get your work done in the schedule you set. A foreign language is a HUGE plus. Here are the languages that need the most support on Wish: Italian, Spanish, Portuguese, German, and French.
Skills: Customer support Online Community Management
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
oDesk is looking for a top-notch customer service representative to join our team and provide help ticket support for our users. Ideal candidate will have a minimum of 2 years experience in Customer Service (with ticket system exposure), stellar verbal and written communication skills, and a drive to WOW customers! Multiple shifts and hours are available, part time and full time. Days and hours will be discussed during the interview process. Additional qualifications/ requirements include: - Minimum score of 5 on English Vocabulary Skills Test and Customer Service Test - Personal computer with anti-virus software - Reliable, high-speed internet connection Looking forward to hearing from you!
Skills: Customer service Customer support Data Entry Skype Zendesk
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