Are you positive, energetic and like to help people? Are you comfortable about giving Help-desk support, if all related training is provided for you, with a desire to excel and a passion to make your customer smile? Are you looking for an employer that presents an opportunity for you to work from home?
If you are a native English speaker with good computer, writtenm communication, skills, then this position is for you!
Give first level Help-desk support in English
Answering emails and phone calls
Escalate problems in English for Second Held-desk
Our partner provides WIFI connection for SmartPhone, Tablet, Computer
Fluent English language knowledge
Solid computer skills
Excellent written communication skills in English
Excellent oral communication skills in English
Precision of data entry
Able to work minimum 4 hours in Australian and New Zealand working hours: 9 am-5pm Monday-Friday KST
Attend one week training: provided by CloudAgents and our partner
Work type: Permanent work from home, freelancer partnership (90 days probation period)
Work Environment Requirements:
Quiet workplace (tasks are delivered from the comfort of the help-desk agent's home)
USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
Computer or Laptop with broadband internet connection (mobile internet is not good enough to manage calls)
What We Offer:
Agents are hired through a fixed-term agency contract. If you are successful in your role, you are eligible for further incentives, you can continue working with us on next projects, while enjoying flexible schedule and meetings with family and friends on your own time.
All qualified applicants will receive consideration for freelance work without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We use cloud based call center technology - You need to download our Virtual Call Center, which need to be tested.
We train all of our agents online before the beginning of any project
We monitor the progress of agents and acknowledge successful inquiries.
Headquartered in Budapest, Hungary with offices in the United States, CloudAgents' parent company Comforce is the leading cloud contact centre in Central Europe, providing high-quality multilingual services with more than 7000 agents around the globe. Our cloud-based systems enable us to revolutionize virtual work by employing and managing our workforce remotely, including home-based agents. Since foundation in 2008, we handled over 20 million customer interactions and executed more than 300 projects for more than 100 blue chip clients.
Join us today!
Sign-up at http://cloudagents.com/sign-up and send your application to firstname.lastname@example.org(subject: English HELP-DESK)