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Customer Service Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Responsibilities: Provide excellent customer service support Handle high volume of emails, and texts to assist customer on their enquiries with utmost professionalism Looking for someone who is happy, friendly and with a generally a great attitude Lead on boarding of students and educating on how to use StudySoup.com Requirements: Diploma/Degree in any field. Possess Perfect spoken and written English. Minimum of 1 year working experience. Customer service oriented. Good problem solving skills. Familiar with e-mail and a quick learner with new web applications. Possess supervisory quality and amazing communication skills.
Fixed-Price - Intermediate ($$) - Est. Budget: $500 - Posted
Looking for CSR for US account. With or without experience so fresh grads are welcome to apply. This is urgent. Must have good english skills, good headset and stable internet, willing to work with shifting schedule. This is full time.
  • Number of freelancers needed: 20
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I need someone to manage our Customer Service Program in Turkey. The program manager will be responsible for hiring, scheduling and replacing home-based agents for our projects. The primary project will ramp up to 15 to 20 full-time agents over the next 5 months. It will require Turkish, Arabic and German speaking agents. It will then grow from there. This is a model we have successfully used in the US for the past 3 years. With the potential growth, this could become a very profitable enterprise. While I will consider hourly rate bids, I am more interested in someone who has the vision to see the potential on this and wants to share in the profits.
Skills: chat support Email Handling
Fixed-Price - Intermediate ($$) - Est. Budget: $400 - Posted
This job will require you to respond to customer service emails. These emails are mostly regarding orders, refund, product feedback, product replacement and complaints. Customer Service experience is required. Must be fluent in written and spoken English. Regards, Paolo Miguel
  • Number of freelancers needed: 3
Skills: Administrative Support Customer service Customer support Email Handling English
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are an Australian based e-commerce site providing dining experiences for our members to purchase online. I am looking for someone to join our customer service team and provide customer service/administrative support. The suitable candidate should be extremely organised, be able to work autonomously and efficiently, have the ability to manage deadlines and handle/manage customer enquiries. You must be able to work Australian hours of 9:00am - 5:30pm Monday to Friday. You will also have pleasant and professional phone manner as there will be a requirement to make calls and speak to clients. Your english (written and spoken) will need to be 100% proficient for this role. You will need to be comfortable with technology and software and know your way around Adobe products such as Photoshop and Illustrator would be a huge plus (but not compulsory). A keen eye for graphic design would be a huge plus as well as experience in a similar role with a western country. I look forward to hearing from you.
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Detail Taggers ensure that the products displayed on our site are appropriately categorized. The primary responsibility of this position is tagging products for color and other specific categories. We are looking for people who can work remote, 25-50 hours per week. This position is for an indefinite period of time. Your continuation with the company will be dependent on our need and your performance. Your performance will be measured weekly on quality and quantity. Experienced detailed taggers are able to accurately tag 60 products per hour. Requirements: - Experience in a similar tagging role - A basic understanding of trademarks and copyrights - A good eye at spotting photoshopped images and blurred watermarks Company Description: Wish brings together top technical talent from Google, Facebook, and Yahoo! Wish, www.wish.com, improves online merchandise discovery by helping users find the products they love, share these products with friends, score great prices, and unlock exclusive rewards. Essentially, it’s a digital mall that fits in your back pocket! Wish was launched in November 2011 and already has over 100 million registered users, making it one of the top 5 mobile applications in both the Android Shopping and iPhone Lifestyle categories. Our incredible growth has not gone unnoticed, as recently recognized by Google as the Best Android Shopping App of 2014! The Wish mobile app is available on iPhone, iPod Touch, and iPad: http://itunes.apple.com/us/app/wish-discover-products-youll/id530621395?mt=8 The Wish mobile app is also available on Android phones: https://play.google.com/store/apps/details?id=com.contextlogic.wish
  • Number of freelancers needed: 25
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Giant Invitations is seeking an experienced offshore customer service staff to assist with chat support, manage customer email enquiries, research and general administration support. We are Australia’s leading provider of online wedding invitations and stationery, looking for a full time staff member with excellent English and superb customer service skills. Primarily you will be providing chat and email support under supervision of our local staff. In addition, your role will involve: • Online research & basic admin tasks • Product data entry on our website and online stores like eBay, Etsy etc. • Basic SEO tasks (training will be provided) Full training will be provided, however experience in working with English speaking customer service team + excellent English, spelling and grammar required. Role is full time, permanent position for the right applicant, 5-6 days a week. Rate is $5-6 Australian Dollar per hour.
Skills: chat support Email Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
As a Level 2 Support Agent, you will: Learn and become proficient in solving technical issues in at least three of our products Solve complex technical issues escalated by Level 1 Support staff Proactively document, monitor and update Support tickets and actionable steps taken Support the Level 1 agent in communicating progress to the customers Submit software product issues (bugs) to product development for resolution Validate and document software bug fixes in product releases before they are made available to customers Stay up-to-date with all the latest technologies concerning our software products Create Knowledge Base Articles / Technical Notes Provide technical support and product training to other team members Participate in Team Meetings What we’d like to see in your background: Proficiency in using commonly available Windows platforms Proficiency in at least one of the following Oracle SQL Server ASP.Net Java Windows Networking UNIX Networking Excellent problem solving and troubleshooting skills Well versed in current software support practices and tools including: troubleshooting, virtual environments, issue tracking, log investigation, build testing, and ticket management Ability to manage your time and prioritize effectively while working multiple issues for multiple customers Ability to communicate effectively in written and spoken English Ability to research potential solutions with limited available documentation Compensation Salary: 12 USD/hr Position type: Full time (40 hours per week) Location: Global
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Dear applicant, Our company, The Australian Institute of Professional Pathways (AIPP), helps international students who have come to Australia to start their career (in Australia) successfully through our various internship placement services, career support, and training programs Currently we have a hiring opportunity available for the right person to work for us full-time as a "Customer Service Support Officer" Your task will be varied and will primarily include the following activities: - enrolment of new customers into our enrolments IT system - emailing customers' various AIPP training materials (you will be trained on this) - assisting with and providing answers regarding AIPP's training material (you will be trained on this) - assisting customers with booking their training lessons with their AIPP interview practice trainer (you will be trained on this) - general support of customer's program delivery status (following up with customer to inform them of progress updates) - miscellaneous admin related duties The systems we use are: - google aps for work (gmail, insightly, bananatag) - google drive (google sheets, google docs) - insightly as our CRM (see insighty.com) - setmore as our appointment scheduler (see setmore.com) - Moodle (see moodle.com) No cover letters please. Just answer the questions. Thank you and best of luck with your application
Skills: chat support Email Handling English
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Wish brings together top technical talent from Google, Facebook, and Yahoo! Wish, www.wish.com, improves online merchandise discovery by helping users find the products they love, share these products with friends, score great prices, and unlock exclusive rewards. Essentially, it’s a digital mall that fits in your back pocket! Wish was launched in November 2011 and already has over 100 million registered users, making it one of the top 5 mobile applications, and recognized as the Best Android Shopping App of 2014! The Wish mobile app is available on iPhone, iPod Touch, and iPad: http://itunes.apple.com/us/app/wish-discover-products-youll/id530621395?mt=8 The Wish mobile app is also available on Android phones: https://play.google.com/store/apps/details?id=com.contextlogic.wish Customer Satisfaction Specialists are experts at providing our customers with the comprehensive support required to achieve an excellent customer experience. A primary responsibility of this position is handling customer support emails. We are looking for people who can work remote, 35-50 hours per week. Responsibilities: - Respond to, triage, and resolve customer support emails (mostly shipping inquiries) - Work with Manager of Operations to manage support issues and create efficient processes - Report on general temperature for customer support issues - Pass along any promising customer ideas and suggestions to the rest of the team Desired Skills & Experience You: - are smart and able to work in a data-driven startup with lots of engineers. That means you're comfortable marking your success in metrics and numbers. - are a good communicator. Your spelling and grammar are excellent; your writing is clear and concise. - are a good reader. Sometimes customers don't write clearly and sometimes they write in an entirely different language. You will need to be able to parse their messages in order to help them. - have endless patience. See above. - have a strong desire to optimize your workflow and automate repetitive tasks. - can work efficiently without close supervision. This position is entirely remote, so we expect you to manage your own time wisely. A foreign language is a HUGE plus. Here are the languages that need the most support on Wish: Italian, Spanish, Portuguese, German, and French
  • Number of freelancers needed: 50
Skills: Customer service Customer support Email Handling
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