Tala Philippines is a world leader in providing direct loans and financial services in emerging markets. We are a global team with diverse backgrounds who are singularly focused on using technology, data and customer-centric approach to meet the financial needs of the 2+ billion people of the emerging global middle class.
We are looking for a customer service agent to act as an Internet-based customer assistance champion by providing product and service information, resolve any problems that our customers might face with accuracy and efficiency, liaising with company engineers and product developers to research and fix unusual product experiences. The position purpose is ensuring excellent service standard, maintaining high customer satisfaction and representing the brand's modern and convenient customer-centric service model.
Efficiently and promptly resolve customer complaints and questions by clarifying the customer’s issue; determining cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution.
Build a good standing relationship with our customers.
Follow communication procedures, guidelines, and policies.
Provide accurate and complete information by using our communication methods.
Record customer interactions.
Work with customer service manager to ensure proper service to customers is being delivered.
Provide feedback and ideas on the efficiency of the customer service processes.
Reliably fulfill duties during scheduled shifts, including nights and weekends.
Strong decision-making and conflict resolution skills.
Willingness to work a flexible schedule.
Ability to communicate clearly and professionally verbally and in writing.
Ability to handle customer complaints.
Good work ethic and team player.
Fast at typing and working in modern web technology.
Fast at learning new systems and processes.
Skills and Qualifications:
· Customer service
· Product knowledge
· Quality Focus
· Problem solving
· Conflict Resolution
· Good communication skills
· Experience with ZenDesk is a plus
Tala builds mobile products that help creditworthy individuals in emerging markets validate their financial identities and get access to fair credit to advance their businesses and families. Using a simple Android device, we are able to determine an individual’s financial ability and send and receive all funds instantly via mobile money… and our customers love it! You can see our flagship app in theKenyan Google Play store or read glowing customer testimonials.
Tala is well-funded and backed by DCVC, Lowercase Capital (Chris Sacca), Google Ventures,Collaborative Fund and other leading venture & fintech investors. Fast Company ranked InVenture as the World’s Most Innovative Money Company in April 2015 and our work has been highlighted by Wired UK, Forbes, the Economist, Vodafone, TED and many others.