Customer Service Jobs

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Hourly - Entry Level ($) - Est. Time: 1 to 3 months, Less than 10 hrs/week - Posted
Project Duration: This is a Part-Time position in a long-term project. Because you will not be asked to sit-thru the entire length of the schedule you will select, this is an excellent opportunity for those that: A) already have a job with some wiggle room and know how to multi-task. B) are really responsive and know how to multi-task Schedule: 1. ​6:00pm (GMT) ­ 1:30am (GMT) Monday, Tuesday, Thursday, Sunday 2. ​6:00pm (GMT) ­ 1:30am (GMT) Wednesday, Friday, Saturday 3​. 1:30am (GMT) ­ 9:00am (GMT) Monday, Tuesday, Thursday, Sunday 4​. 1:30am (GMT) ­ 9:00am (GMT) Wednesday, Friday, Saturday 5. ​9:00am (GMT) ­ 6:00pm (GMT) Saturday, Sunday Payment Module: You'll get payed for every question replied. The amount varies with the volume of questions answered. Find the rates bellow: 1 - 10 --> $3.50 11 - 20 --> $3.00 21 - 30 --> $2.50 31 - 40 --> $2.00 41 - 50 --> $1.85 51 - 60 --> $1.70 61 - 70 --> $1.60 Location: Worldwide - Remote Minimum Experience: No previous experience required Tasks involved: Support tasks include answering simple questions using answers from a knowledgebase we will provide within 15min max. Requirements: - Fast and Reliable Internet Connection - Smartphone (if you like to work on the go). - Responsive. - Attention to Detail / Multi - Tasking - Self driven character.​ Tasks: - Answer questions within 15 minutes - Make sure replies are personal and don't look like canned responses - This is a super user programme on a community offering customer to customer help, so draw on your experience as a Lebara customer when communicating - Liaise with designated Lebara staff to raise moderation issues that need to be edited/deleted - Raise with designated Lebara staff questions that require their attention​ Notes: - All answers will go through a quality approval process - You will not be paid for poor quality responses, incorrect information or unnecessary replies to posts (further replies which are not required to solve a customers issue) - Must adhere to the community guidelines
Skills: Online Community Management Social Customer Service
Fixed-Price - Entry Level ($) - Est. Budget: $250 - Posted
We're looking for online customer support agent with knowledge of Serbian and English languages. You will work remotely in friendly team of associates. Customer support agent: * Provide customer service to customers via e-mails and other services. * Guide users through the site and help them in using the services. * Report bugs and provide feedback.
Skills: Customer support Data Entry Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are seeking an experienced drop shipping assistant (eBay-Amazon) to help with existing eBay store. The ideal candidate must have previous experience as a virtual assistant in drop shipping and the following skills: 1. Candidate must be well versed in handling time sensitive pre / post sale customer support 2. Responding to pre-sale product inquiries. Answering post sale inquiries, encouraging repeat sales and positive feedback 3. Responding to eBay return requests, assisting customers to return items for refunds or replacement. 4. Candidate must be fluent in English and have excellent communication skills and email etiquette 5. Handling eBay Resolution cases and resolving them effectively. 6. Market & product research skills will be considered as an advantage This is a long term position. Initially, it will probably take a couple hours per day for a trial period which if successful will later turn to a full time assistant position. Candidate will also be required to send details about the computer equipment in use and the speed of internet connection. To apply for the job please send me a message with the following: 1. Short details about previous experience as VA 2. Details of your computer equipment 3. Internet connection speed test For trial period will be paying $4 per hour, after the 21 days of a trial period this will increase to $6 if candidate is accepted. Please note if you do not message me with the above you will not be considered for the position. Looking forward to working with you.
Skills: Customer support Email Handling Virtual Assistant
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
This position is focused on customer retention and customer service, as it relates to selling the value of renewing support agreements for software products. Experience in upselling higher level support offerings and cross-selling activities are requirements of the position. The qualified candidate must have a successful track record of meeting and exceeding an individual sales quota and has proven they have the skills and attitude necessary to meet their assigned sales quota and achieve success in their territory. Key Responsibilities • Responsible for achieving monthly/quarterly revenue targets through accurate forecasting and sales skills • Renew maintenance agreements directly with the end user or through collaboration with channel partners, as necessary • Set strategy and tactical approach for maximizing bookings for their specified territory (90% industry average) • Maintain and update customer information in SalesForce • Establish and maintain relationships with end users and channel partners • Work collaboratively with all internal business units to ensure that effective, consistent communication is maintained and company goals are understood and met • Work closely with team members and assist with coverage when deemed necessary by management in order to meet team key performance indicators Required Skills • 2+ years of renewal sales/inside sales experience in the software industry preferred • Understanding of maintenance renewal sales cycle activities from qualification to closed • Proven ability to qualify and close opportunities over the phone • Professional demeanor and work ethic is a key requirement • Detail-oriented and organized • Able to work independently with supervision as needed • Exceptional written and verbal communication skills • Bachelor Degree (preferred) • Working knowledge of MS Office (Excel, Word, PowerPoint) • SalesForce experience preferred • German, French, Czech, Hungarian and Polish language fluency preferred. In order to successfully perform this job, you will need to provide information on the following system requirements. Please submit your responses to the questions listed below in your Cover Letter. 1. Please visit www.speedtest.net and send your internet speed with an attached screen shot. 2. Please describe the computer you will be working from? (Make, model, CPU, RAM, hard disk, operating system). Example answer: Apple, MacBook Air, 1.7Ghz I7, 8GB Ram, 128GB SSD, OS X 3. Please provide a screen shot of the antivirus protection you are using on your computer.
Skills: Customer service Email Handling Telephone Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
eCommerce RockStar needed. We're a growing team and need someone who can handle multiple tasks, from answering emails, to sending products to customers. What you'll need: 1. Excellent English, written and spoken Put the words "Honey Badger in your reply so I know you read this. 2. The ability to check and answer email multiple times per day and on weekends 3. Manage refunds through Seller Central 4. Live chat on Facebook
Skills: Customer service Customer support Email Handling Virtual Assistant
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hi All, My company is www.bullymake.com. I simply need a person to handle all customer service emails and inquiries. I will train you on the business so you can successfully help. Customer service duties will last about 5 hours per day. YOU MUST BE ABLE TO SPEAK FLUENT ENGLISH AND WILLING TO ANSWER PHONE CALLS FROM CUSTOMERS. If you believe you cannot, do not apply. Thank you! Look forward to hearing from you all. Colin
Skills: Customer service Customer support English
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Hi, I'm currently using Shopify and I am looking for a customer service rep to reply to emails from our customers via Zoho. Will need someone who is familiar with dropship from Ebay and will be responsible to responding to facebook messages. -MUST BE IN THE UNITED STATES (Due to paypal restrictions) - Available for 20hrs a week - You make your own schedule - Must be familiar with Shopify, Zoho and Ebay dropshipping - Fluent English - Must be able to work 6 days a week, 3-5hrs a day - Must be able to have good communication with each other - Must have great customer service
Skills: Customer service Email Handling Virtual Assistant
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hi we are looking for full timers with flexible working hours to answer calls from customers.