Customer Service Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Call Center Representative Our client is a growing Nonprofit Organization in the higher education community with lots of career growth and advancement opportunities. The Client Care Specialist position is primarily responsible for providing prompt, accurate, and courteous responses to questions from customers via telephone, fax, mail, email, and web. This is a great entry-level career for recent graduates Job Responsibilities: -Answer all incoming telephone calls and email inquiries. -Provide 1st tier technical troubleshooting support to customers experiencing application and/or browser compatibility issues. -Utilize multiple databases simultaneously to review and resolve inquiries related to the applicable service. -Clearly document all customer conversations in call tracking system. -Coordinate responses with the appropriate personnel if customer requires an escalated level of support. -Contact entities as related to incoming calls and emails for follow up and resolution, as appropriate. -Process incoming mail and faxes, as needed. -Willingness to learn and commit to company-specific philosophies and principles. Minimum Qualifications: -Some college, or an equivalent combination of education and experience, including through military service will be considered. -Competency with computer skills (e.g., for database, web applications, and email). -Strong oral and written communication skills. -Excellent verbal communication skills with an emphasis on proper grammar, etiquette, and vocal qualities such as tone, inflection, and enunciation. -Must possess basic writing and customer service skills as demonstrated by scoring at an acceptable level on a Basic Skill Assessment. Desired Qualifications: -Experience handling an average of 35+ inbound and outbound calls per day. -Experience with the student loan industry, higher education industry, and/or web order management preferred. -Experience working with Microsoft Outlook. -Strong interpersonal skills with demonstrated ability to work effectively on teams. -Demonstrated ability to remain poised under pressure.
Fixed Price Budget - Intermediate ($$) - $1,000 to $2,000 - Posted
We are looking for a Tech Sales Team with atleast 6 month experience in Technical Support. In this job profile your role will be to take calls of customers who are facing problems with certain softwares as Adobe, Printer, Antivirus and after diagnosing the Issue you need to offer them solution and sale our Support. Very good salary and can work on commission basis as well.
Skills: Customer service English Lead generation Sales Telephone Handling
Fixed-Price - Entry Level ($) - Est. Budget: $100 - Posted
I need agents to distribute health and life insurance policies in the U.S. Freelancer must be U.S. based. No experience necessary. I am willing to assist in your receiving training for health and/or life insurance license. Must be self-motivated and a self-started. Commission based. * Please have a completed profile on upwork or send a resume.
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
- Looking for an Amazon Seller VA - Seller Central Account Daily Duties 1)Check for new Seller Feedback and respond where appropriate 2)Check Seller Feedback for any bad ratings–remove if related to delivery time 3)Check Seller Feedback for any Product Reviews 4) Monitor and track inventory levels 5) Check for refunds and contact the customer to determine reason for refund 6)Check and reply to customer messages within the Amazon messaging system 7) Sales Reports – Download weekly business reports from Amazon 8) Customer List – Export customer list monthly from Amazon -ASM Tool Duties 9) Alliance Tool-post and claim 6 jobs everyday 10) URL Boost Tool-add URLs as new reviews/articles/press releases come in 11) Video Tool-post videos to YouTube 12) Promotion Tool-do a least one promotion job daily for your product(s) -Other Customer Service Duties 13) Email management-set up and manage the clients email auto responder 14) Draft email templates for client review and approval 15) Customer receipt management (monitor product delivery confirmations) 16) Customer service call handling (including negative reviews and complaints) 17) Assist with Customer Satisfaction Surveys 18) Convert Amazon customer list into a client mailing list 19) Reach out to customer list contacts to request inclusion on mailing list and/or VIP 20) Club status to receive product updates and promotions 21) Send out thank you notes for product purchases 22) Social Media Management Duties 23) Check social media sites daily and respond to any messages 24) Perform basic to intermediate maintenance on social media sites 25) Assist with brand promotion and network expansion efforts — find content to repurpose and post on company website or social media sites daily 26)Assist with profile development on business networking sites – monitor and post regularly 27) Search for blogging groups that may be interested in the clients’ product and post regularly 28)Assist in the creation and management of Fan pages on Facebook, Google+ S29)earch for online community forums to promote the clients’ products and participate in their online events 30) Search and evaluate deal sites to promote the clients’ products and assist in the development of promotional campaigns to post on these sites 31) Promotional Campaign Duties 32) Coordinate promotional mailings with vendors-postcards, newsletters, coupons 33) Coordinate email marketing campaigns 34) Develop and maintain campaign spreadsheets to track and monitor promotions 35) Monitor who redeemed product coupons/promotions 36) Contact customers who redeemed and request a product review Web Research 37) Research ‘trending news’ on the clients’ product industry for posting on company website news page 38) Conduct product research on manufacturers, suppliers, and competitors 39) Conduct new product research as directed by the client 40) Keyword research (mainly using Google AdWords)
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
*Answer incoming calls and emails. *Independently troubleshoot, resolve, and test technical issues for products assigned by the Team Leader. *Dispatch field engineers when appropriate. *Create appropriate documentation for all work performed. *Conduct customer training sessions for products assigned by the Team Leader. *Produce and maintain customer training material. *Engage Customer Service to assist with technical reviews of equipment orders. *Transition knowledge to other team members through documentation and communication. *Assist in the creation of technical support standards and improvements that increase efficiency and improve support turn-around times and customer satisfaction. *Engage in special projects as assigned. *Ensure the complete satisfaction of the customers. Skills: 3-5 years of experience in pharmaceutical or biochemical industry. Technical support experience preferred. Demonstrated ability to consistently deliver what’s promised on time, proactively provide status reports, and independently manage tasks from inception through completion with minimal supervisory guidance. Ability to work in a team environment with shared goals and responsibilities. Ability to provide clear and structured written documentation.
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Hi, I need 2 ESL lesson in week. My level now is Pre Intermediate or Intermediate, I think. I have a big trouble with speaking:) Could you help me?
Skills: english tutoring
Fixed-Price - Expert ($$$) - Est. Budget: $30 - Posted
Our company have a Amazon seller account. We have a product that is Selfie Stick. I think most of our products are no problem, but I suspect there are some people left bad reviews on purpose. So that will hurt our business. Eg: Defective. Eg: Nothing to say. They will not mention the exact defect but left one star feedback. I will give you phone numbers of these customers. I need you call and discuss with these kind of people. I hope they can modify their reviews or delete is better. You will get money from me when you make one successful deleted. If you can help us to solve this problem, please contact us.
Skills: Amazon Web Services
Fixed Price Budget - Intermediate ($$) - $320 to $500 - Posted
-Answer courteously inbound calls. -Respond to customer inquiries. -Generate customer interest in the services or products offered by the company. -Provide personalized customer service by responding to the needs of the customers. -Ensure feedback from the customer to further improve the customer services. -Manage and update customer databases with the status of each customer. -Coordinate with the dispatch team to send products or provide services on time to customers. -Provide customers with brochures and information packages on products or services. -Build customer loyalty by follow-up of customer calls. -Evaluate problems of the customers and provide logical lasting solutions. -Manage filing, mailing, correspondence and other management tasks.
Fixed-Price - Entry Level ($) - Est. Budget: $5 - Posted
Hi, I'm looking for a responsible and productive individual to assist with my online drop shipping business. I need the assistant to place online orders for me. I will in average need anywhere from 40-100 orders placed in a day. This is a straight forward job, easy and convenient. The person should be good with ebay and online ecommerce, should be accountable to me and be able to handle time sensitive jobs.
Fixed-Price - Entry Level ($) - Est. Budget: $100 - Posted
We are looking for a temp receptionist, who will answer very few calls (if any at all) per day Monday - Friday from 9 am to 3 pm. We are testing our new phone lines and need someone to answer calls routed by error to our old phone number. You should not have more than 2-3 calls per day (any spam calls should be ignored) All calls must me answered on the third phone ring and in a professional manner (the greeting text will be provided). You can work from home, however when you answer calls from our clients you should be in the office-like environment (a quiet room). *** Must be native English speaker!!! A brief 5 min interview is required in order to evaluate your communication skills. Duration of the assignment: 4 weeks or less Pay: $100 for 4 weeks of service. If your service will be needed for less then 4 weeks, your pay will still remain at $100 Requirements: Must be able to complete the assignment