Call Center Representative
Our client is a growing Nonprofit Organization in the higher education community with lots of career growth and advancement opportunities.
The Client Care Specialist position is primarily responsible for providing prompt, accurate, and courteous responses to questions from customers via telephone, fax, mail, email, and web. This is a great entry-level career for recent graduates
-Answer all incoming telephone calls and email inquiries.
-Provide 1st tier technical troubleshooting support to customers experiencing application and/or browser compatibility issues.
-Utilize multiple databases simultaneously to review and resolve inquiries related to the applicable service.
-Clearly document all customer conversations in call tracking system.
-Coordinate responses with the appropriate personnel if customer requires an escalated level of support.
-Contact entities as related to incoming calls and emails for follow up and resolution, as appropriate.
-Process incoming mail and faxes, as needed.
-Willingness to learn and commit to company-specific philosophies and principles.
-Some college, or an equivalent combination of education and experience, including through military service will be considered.
-Competency with computer skills (e.g., for database, web applications, and email).
-Strong oral and written communication skills.
-Excellent verbal communication skills with an emphasis on proper grammar, etiquette, and vocal qualities such as tone, inflection, and enunciation.
-Must possess basic writing and customer service skills as demonstrated by scoring at an acceptable level on a Basic Skill Assessment.
-Experience handling an average of 35+ inbound and outbound calls per day.
-Experience with the student loan industry, higher education industry, and/or web order management preferred.
-Experience working with Microsoft Outlook.
-Strong interpersonal skills with demonstrated ability to work effectively on teams.
-Demonstrated ability to remain poised under pressure.