Customer Service Jobs

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Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
VIRTUAL CUSTOMER ON BOARDING AND BUSINESS SUPPORT You will be given initial training and tests to familiarise with our new business platform. Your role will be to offer virtual on boarding sessions to connect Small to Medium size businesses to the platform. Primarily you will be dealing with business owners and office or business managers, providing a high level of customer service. You will need to conduct a brief audit of the accounting package and key business apps used by the business. You will provide an overview of apps available, and help customers select and log into apps and sync their data. You will also help customers set up a dashboard and alerts to indicate how their business is performing. In follow-up chat, you will provide the customer with business and basic technical support to ensure everything is working successfully. This includes relaying insights from our own knowledge base and from support guides, vidoes and links provided by cloud apps and accounting packages. You will report back to the team to document what is working well, what could be improved or made more efficient to provide business value. You need to be proactive and share learnings with fellow Customer Experience Consultants and customers. You will also need to handle basic support requests or refer to other team members, as we work a 24/7 operation to support customers. Familiarity with the following locations is highly desirable as these are where the majority of the Small Business customers are located: - USA (East, Central, West) - Australia (Sydney is our HQ /Melbourne) - Great Britain (London) - Middle East (Dubai) - Europe (Spain) - South East Asia (Singapore/Malaysia) - New Zealand Familiarity with Intercom (chat), Jira, Confluence, Cloud Accounting packages, cloud business apps and virtual software training and on boarding is highly desirable. Interest in working with a fast growing, global start-up as a dynamic team player helping drive customer success, with minimal supervision, is a must.
Skills: Appointment Setting chat support Constant Contact Customer service Customer support Intuit QuickBooks Magento MYOB Administration Neto Online Community Management Online Help Platform Migration Shopify Skype Software Documentation Software Configuration Management Technical Support WordPress Xero
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hello! Are you a go getter? Do you love speaking with clients and helping them understand the Digital Marketing world? Black Fin, a fast-growing marketing agency, is seeking a full-time DM Consultant/Account Manager! We are an innovative, purpose-driven, values-based culture that is looking for self-starters that can present themselves well to our clients. Work from home from any location. Your job would be to handle the phone and email communication with 45 clients in the following areas: +Receive website change requests +Reviewing monthly SEO and PPC reports with the client +Answering Digital Marketing and web design questions Does this sound like YOU? Friendly, Great Listener, Relatable, Detailed, Analytical, Strong Written and Verbal Skills At Minimum: -Experience working in the Digital Marketing field is a MUST -Experience working in the SEO field is a MUST -Experience working with coding or web design is DESIRED -Interest in working in a Digital Markeing or advertising operations environment -Demonstrated analysis, problem solving and troubleshooting expertise -Ability to multi-task and perform effectively under pressure -Comfortable interacting with all levels of management and roles within the client organization -Ability to effectively prioritize and escalate client issues as required -Exemplary communication and presentation skills to effectively explain possible solutions to a client's challenges and opportunities -Detailed, organized and results oriented -Ability to learn and assimilate technical information quickly -Enthusiasm, strong work ethic and a positive attitude Does that sound like you? If so, please send me the following info: (this is required to be considered for an interview - you will not get through to the next stage if you do not send us the following) -Your Skype ID for a video interview -Your skill level with SEO and Digital Marketing -A YouTube video of yourself explaining (include link): Why you believe you're the best person for the job & your two primary strengths -Please confirm you have 2+ years of hands-on experience in the Digital Marketing industry (SEO, Social Media, PPC or Web Design). -Let us know if you have experience working with attorneys. This is preferred but not required. -Salary requirements (hourly rate) Please review our website,, and this video before applying: Thanks, Gerrid
Skills: Account Management Search Engine Optimization (SEO) Social Media Marketing WordPress
Fixed-Price - Expert ($$$) - Est. Budget: $50 - Posted
I need a sourcing agent based in China to source and negotiate price for a product I want to source directly from a Chinese manufacturer. The sourcing agent will be required to find, contact and negotiate with the manufacturers for a high quality product and estimated Air Express Shipping cost to USA. I want to source the following type of high fidelity ear plug product: -The ear plugs need to have a case. I like the small case shown in the third link above. -Cost of custom blister packaging with my custom logo on it. -Get quotes for 500 units/pairs of high fidelity ear plugs, similar to the ones linked above. -What is cost of adding a barcode label (which I will provide when placing order). -What different sizes are available for ear plugs -What different Noise Reduction Ratings in dB (decibels) the ear plugs offer. -Find out the time it takes to manufacture these ear plugs. -What is cost of sending samples to UK address -What is a rough estimated cost of Air Express delivery to USA for 500 pairs of ear plugs with case in blister packaging If you are interested please respond to this post by starting your post by writing "apple jam" so I know you have read the entire job posting before responding.
Skills: Logistics & Shipping Manufacturing Negotiation Product Development Purchasing Management QA Engineering QA Management Sourcing Supply chain management Translation Virtual Assistant
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are currently looking for E commerce customer service specialists with experience in the Amazon platform. Responsibilities: Respond to Amazon customer emails Handle customer complaints or concerns Call customers for reviews Process returns and refunds Process orders Respond to AZ claims etc. Requirements - Must be from US/Canada - Can work at least 20 hours a week - Can work on weekends - Can work at night (Eastern Time)
Skills: Customer service
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
Dear Consultant GMS International will be starting Virtual Classes in English, German, Swedish and Finnish soon. English The English classes will be divided into two groups General English Business English There is also an level scale that the students need to be divided into groups by. (we use the European language scale) There is of course a lot of topics to go through. We estimate to start English lessons in mid or late August. Each class will consist of maximum 4-6 students. The platform is construted in Moodle and includes a video function so you can see students and they can see you. You are able to work from home as long as you have a computer and a camera updated enough to works easily and smoothly with these functions. Please reply if you have an intressed to start working for us, we also need to agree about an hourly rate. Mr Lennart Falk
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Looking to hire a freelancer to take technical support/customer service calls for a small ISP located in the US. Would need to be available for full time work. Calls would include troubleshooting residential & business internet service failures, opening trouble tickets, handling billing questions, etc. Freelancer would need to fluently speak and understand the English language.
Skills: Customer service English English Grammar Technical Support