Do you know how to connect with people online/over the phone?
Do you LOVE the idea of working from home?
Do you feel comfortable online, using various applications/web services?
Can you listen and problem solve?
Do you know how to find almost ANY answer via Google?
Do you believe providing quality service is the most important aspect of a successful business?
Are you curious, always learning, and looking for solutions?
Do you assume good intent (we're all in this together), communicate when you hit a roadblock, and appreciate working as a team?
If you're nodding your head, we want you to join us!
We’re hiring customer service professionals for part-time and full-time CS (Customer Support) work. Are you a service pro and are you available immediately?
We are wrrk:
Visit our website and learn more about what we offer our clients (white glove Customer Service): www.getwrrk.com
We provide world class customer service for our clients by answering their customers email, chat, and phone inquiries with empathy, thoughtfulness and industry knowledge.
And we have consolidated (and continuously update) this industry knowledge in searchable "Knowledge Bases" - easily accessible/searchable libraries of articles and pre-crafted responses/templates to make YOUR job easier.
About the Role:
*Customer support through email, chat, and phone. Answering customer inquiries.
*Updating our knowledge base with new information as you learn it, so our KB grows more efficient/useful/powerful.
*Communicating on a daily basis with clients to make sure services provided meet and exceed standards.
*You're reliable - you're always on time, always following directions, and when you don't know something, you communicate this clearly to the appropriate people to find the solution.
*You're hard-working - You have a track-record of "wow"-ing your employers with your work ethic. You seek to learn new things every day.
*You have a great attitude - You know when you've made mistakes, and are willing to admit and correct them. You wear a smile when facing a challenge, and you have a background of being an amazing team player.
To apply for the job, follow these steps:
1. Take this WPM test and attach the screenshot in your message - https://www.keyhero.com/free-typing-test/
2. Make a voice recording of you reading the first paragraph on this page (http://bit.ly/1VCJXTX) and then attach it to this email response.
3. In writing, explicitly write directions on how to create a PBJ sandwich. How do YOU make a delicious, mess-free sandwich?
FINALLY: In your written response, point to at least one skill you have learned from a past role/work experience that you think will help you succeed in this role.
Anyone and everyone who doesn't follow these steps will automatically be removed from consideration. If you're unable to spend 5 minutes to follow these directions, then you won't be a good fit for this role. If you're willing and happy to participate, we want to talk to you! Thank you for your interest in wrrk! :)