Customer Service Jobs

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Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
I need someone to answer to help answer the phones for my company. You will have to learn our vetting process in order to transfer the right prospects to us. We need someone from 9:00am-1:00pm Eastern Standard Time to answer the phone. YOU MUST HAVE GOOD PHONE ETIQUTTE AND BE PROFESIONAL AT ALL TIMES. Must be proficient in English and have basic knowledge of slack and zoho crm
Skills: Appointment Setting Lead generation Sales Telephone Handling Zoho CRM
Fixed Price Budget - Entry Level ($) - $45 to $50 - Posted
PLEASE OBSERVE THE BUDGET BEFORE YOU BID. THANK YOU. Our newly launched website is so great at answering questions that customers are buying 9 out of 10 times without needing the Live Chat. However we want to provide it. Since launching we see that it's important to have someone online who is on their computer all day and can do this while doing other work. The workload is light and we will train you on how to answer questions. There are 40-50 canned answers available to make it easier to answer queries. It takes about 2-4 hours to do the training to be job ready. I will give you scenarios and role play with you, you'll be able to try out the chat client and get used to it. We use the chat software tawk.to, it's very easy to use and you'll be able to try it out on your end when you get started. * this is NOT a dedicated job the volume of live chats is going to be fairly small for the first 1-3 months, so this would suit someone who has the skills and wants to earn some extra money. You should be someone who spends most of the day/evening online and is able to respond to incoming questions as they come. * You will work in shifts with another live support person so it's important to be reliable so that we can give happiness and create an amazing buying experience for customers. the shifts we'd like to cover is PEOPLE ON STANDBY TO ANSWER QUERIES (not straight non stop work) 8am-8pm New York time and 8pm-8am New York time. ******** IF YOU LIVE ON YOUR COMPUTER LIKE I DO... WHY NOT GET A BIT OF EXTRA MONEY TO MAKE THE HOURS PASS MORE SWEETLY.... YOU'RE SITTING THERE ANYWAYS... WHY NOT PICK UP A LITTLE EXTRA MONEY?? THE PAY CAN BE RELEASED EVERY 15 DAYS SO YOU DON'T HAVE TO WAIT A WHOLE MONTH. ******** The longer you can be online the better, we already have another live chat person so you'll be joining a team, it's fun we're supportive and you have the chance to learn new skills and receive other assignments from us so you'll earn more and continue growing your skills. *********** THE MOST IMPORTANT THING WE NEED IS RELIABILITY! BECAUSE YOU'LL BE COVERING AND WORK ON YOUR OWN MOST OF THE TIME YOU HAVE TO BE ABLE TO HONOUR YOUR COMMITMENTS. *********** THE PRODUCT Is a business book YOU NEED TO Ae an articulate cheerful person who enjoys helping others and making people excited about the products without heavy supervision. This is a long-term role and you will be expected to commit an agreed schedule to get things done. We are a global company but family owned business with over 12 years very successful track-record. Duties will include: ▪ responding to and starting chats with excellent English spelling and grammar ▪ Ensuring you are knowledgable about the products (business books) ▪ helping people through the order process ▪ Responding to queries from people who purchased already ▪ Check the Twitter account & related email to provide support there to inquiries THE RIGHT PERSON TO JOIN US: ▪ Excellent communications skills especially written ▪ Good social media skills and knowledge of Twitter is helpful ▪ Very good organizational skills - this is NOT a solo job, you can work on other projects for other employers at the same time, but you need to be able to stop and respond to live chats as they appear. ▪ Really approachable demeanour, you are generally a cheerful and helpful person; smiley and friendly most of the time ▪ A will to grow within a company… There is LOTS of growth potential and so someone who wants to be settled down. ▪ NOT BE AFRAID to clarify and ask questions so that you know you are making the right decisions. ▪ Be able to work on your own really well - without having to be told what to do every minute. You have to be able to ask questions so that you know what you are responsible for and be proactive in ensuring things that are ongoing are maintained and managed well so that we don't drop the ball. APPLICATION REQUIREMENTS To apply you need to send a covering letter telling why you think the above relates to you and why you think you’re the best for the job NOT a generic application answer please. Also tell me the colour of the sky to prove you have good attention to detail. WHEN YOU BID PLEASE BID A WHOLE AMOUNT FOR A MONTH'S WORK. THIS IS A FIXED BID EVERY MONTH THE SAME SALARY NOT HOURLY. Once again, we are not offering an hourly role as it does not allow honest representation of the work put in, so we will agree hours and monthly flat salary with the applicant we have the most interest in.
Skills: Administrative Support Customer service Customer support Data Entry Email Handling English Internet research Live Chat Operator Office Administration Social Media Management Virtual Assistant
Fixed-Price - Intermediate ($$) - Est. Budget: $60 - Posted
We are production house based in U.S and India and we are looking forward to hire you as freelancer voice over artist UK Male/Female, U.S Male/ Female and Australia Male/Female. We have projects on ongoing basis. Please send me your details over my email. Regards, Kusum Narang
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We Require Fluent English Speaking Live Chat Operators to Work on a Shift Basis Responding to Chat Enquiries for Multiple Car Dealerships. We Require 24 Hour Coverage and Run off GMT+8 Perth, Australian Time. The 3 Shifts Would be as Follows: 12AM - 8AM (8 Hours) GMT+8 8AM - 4PM (8 Hours) GMT+8 4PM - 12AM (8 Hours) GMT+8 We have Weekday Shifts (5 Days a Week) and Weekend Shifts (2 Days a Week) Please Indicate which Shift you are Available For and if Available for Weekday or Weekend. We Need to Cover 24 Hours a Day, 7 Days a Week so we are Employing Multiple Freelancers. DO NOT REPLY WITH COPY / PASTE APPLICATIONS AND ENSURE YOU ANSWER THE ABOVE QUESTIONS IN YOUR APPLICATION. DO NOT ATTEMPT TO CONTACT US OUTSIDE OF UPWORK. DO NOT APPLY IF YOU ARE NOT FLUENT IN ENGLISH. TRAINING IS PROVIDED.
Skills: Live Chat Operator
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Do you love startups? Love videos? At Biteable we love both and we're looking for someone with our drive and passion to assist our customer service team. Biteable is the world's simplest video maker and we love videos. Things you should have/be to work at Biteable: Someone with drive and direction A self starter Problem solver Sense of humour You have previous customer service experience (preferably) If you've used Biteable it's even better We use Intercom so experience there is favourable Experience with Web Development, graphic design or video production is also a bonus What we're after: Biteable is an Australian based startup that makes animated videos. We have grown so fast that we need some customer service coverage in the US hours. Initially, it will be a few hours daily with some supervision from the head of customer service. After the initial training you will be predominantly working alone with direction and input from the team. This will be preferably 7 days a week for a short amount of time each day. We will start with a trial period to ensure you're a good fit for us and we are a good fit for you. If you've got more to offer us then please let us know, the more skills the better and the further you will grow with us and help us grow. What you'll be doing: Answering our customer queries Passing on suggestions and feedback Making your own suggestions Improving the information given to customers (FAQ's, email answers, how to videos etc) Assisting in process creation Interacting with the team to ensure you're up to date on what's happening at Biteable Think you've got what it takes? Send us your best application.
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
About US: Our website name is:http://www.vbridal.com/it/. The main product is wedding dress. Vbridal is one of the industry’s fastest growing retail companies and we are expanding our team for long cooperation. and if you are qualify for the following points , we are willing to give detail training lessons before working. IDEAL CANDIDATE: • Native Italian Speaker. • Customer Service experience is preferred • Past retail or direct sales experience will be considered an asset • A typing speed above 60 WPM (Words Per Minute) • Strong personal computer usage and Internet proficiency skills • Excellent written communication skills - using proper grammar with smooth flow • Demonstration of self-motivation and results-orientation. Job Requirements: •Provide excellent customer service for the Live chat,phone calls and email inquiries. •Have a friendly/good way to answer customers inquiries which can make customers feel pleasant or make them more willing to place an order •Very good at suggest additional items, cross sell, up sell. About Salary: • Based on working hours plus order total commission.
Hourly - Expert ($$$) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
I need an experienced person FLUENT IN SPOKEN & WRITTEN ENGLISH. $3 / hr 40 hours per week. You must have interest in any ONE of the following areas: - Cars - Entertainment (celebrities, gossip, comedy, tv show, games, etc) - Fashion (outfits, style, trends) - food (desserts, ethnic cuisines italians, indian, chinese) - health and beauty (makeup, lotions, skin care, fitness, workout) - home and garden (interior design, furniture modern, room decoration) - pets and animals (dogs, cats, cute animals, animal care) IMPORTANT You must include the ONE CATEGORY from above that you are interested in. Bids without this information will be ignored. EASTERN EUROPEANS PREFERRED
Fixed-Price - Entry Level ($) - Est. Budget: $100 - Posted
I am looking for people who are willing to work on non voice processes from home. The candidate must have a typing speed of at least 40 WPM and excellent written English Communication Skills. People with prior work from home experience in any domain would be preferred.
Skills: English
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Job Description: An intelligent, hard-working individual familiar with real estate (or a very quick learner) is needed to fulfill the following tasks and responsibilities for a short term furnished rentals business: 1) Advertising and Marketing: - Post ads on various websites for short term rental properties (about a dozen) - Keep ads on Craig's list and other websites up to date with pricing and availability - Keep availability calendars up to date on all properties - Research prices and adjust on ads to keep occupancy at high levels 2) Customer Service and Support: - Respond to customer inquiries/emails from various websites and provide availability and quotes. - Strive to keep calendars booked 100% of the time for full property occupancy - Produce invoices on PayPal or xero for booking requests - Answer customer emails or calls about various check-in issues - Occasionally call customers who need help arranging their bookings - Close the deal on as many bookings as possible. 3) Manage Daily Booking Transactions: - Edit property leases and rental contracts from a template and send out as needed for bookings - Return security deposits after making a list of damages (working with cleaners) - Create templates for leases and invoices Daily Operations and Property Management: - Coordinate repairs and cleanings as needed - Check cleaning calendar daily and send reminders to cleaning crew - Interact with various vendors and service providers for property services as needed - Coordinate carpet cleaning, yard cleaning, or other maintenance services - Research new services as needed and get quotes - Research Insurance providers and make recommendations Administrative: - Pay tax bills for various properties - Fill out forms that might be needed - Do light book-keeping and organizing of receipts. - Keep track of issues in Jira software The software and tools we use are: - Jira - issue creation and tracking - Various online advertising portals such as Craig's list, airbnb.com, VRBO.com, Zumper, HotPads, etc. - MS Excel - MS Word - Xero Accounting Software This person is expected to work 8 hours a day in the Pacific Time Zone (California), have a fast and reliable internet connection and electric power. In the beginning work must be during working hours in PST, however as the person becomes more trained they may work off-hours.
Skills: Administrative Support Advertising Atlassian JIRA Customer service Customer support Data Entry Email Handling Internet Marketing Internet research Microsoft Excel Property Management Real Estate Management Root Cause Analysis Virtual Assistant Xero
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are a fast growing hair extensions e-commcerce retailer looking for a "stylist representative" to answer questions about our hair extension products. We are looking to add to our team for long term work and a great experience. We are looking for someone to assist our customers with chats, complaints, and product questions 5pm EST-9pm EST. West Coast team members welcome. We are looking for a team player who is looking to grow with a company, someone who has attention to detail, and a passion for the hair industry. We have many contractors that are virtual, as long as you get the work done, have a quiet office to work from, a fully working laptop, and are available with a flexible schedule you will be a fit for the job. Looking for someone that has experience in the hair industry as well as customer service. Chat with customers about our products. Quickly solve complaints. Answer tickets about the products. Manage our social media accounts. Build relationships with potential new customers on all social media platforms. Blog and create content in down time. Passion for hair or hair extensions and beauty products preferred. Be available via phone/skype for training. Experience in salon or with hair extensions a plus. Long term contract with huge benefits for the right person. Long term growth with more hours available in the future. Bilingual a plus. NOT for someone who doesn't have a laptop/desktop-this requires an at home office to focus. NOT for someone who is not flexible.
Skills: chat support Customer service Customer support Email Handling Social Media Management