Customer Service Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $500 - Posted
We have a full time, work from home job available with great pay. We will: -Give you full training -Give you support 24/7 -Offer you ways to earn as much as you can; the more effort you put in the more you will earn -Offer you personal development and support so you can improve your mindset for work and life You need to be: -Honest -Hard working -Enthusiastic -Excellent at English writing and speaking -Friendly -Looking for a long term full time job -Ideally from Philippines Who we are: -A real estate company based in Canary Wharf, London, UK -The company’s head office is based in Baguio, Philippines -We currently have 4 full time workers in Bagiuo and 2 part time -We manage over £22million pounds work of property in London, UK Getting the job: Stage 1: Send us the reasons in English why you think you would be ideal for this job role Stage 2: You will be interviewed by the business manager in Bagiuo Stage 3: You will be interviewed by the company owner in London, UK Stage 4: You will be put on 2 months’ probation where we will monitor your performance and attitude If you have a burning desire to work hard, improve your life and achieve your goals we would love to hear from you. We don't 'pay per job' or 'pay per hour' we pay you a monthly wage. Please contact me for more detail.
Fixed-Price - Expert ($$$) - Est. Budget: $700 - Posted
We are looking for someone who works in the same time zone as the US in order to answer live chat (Zopim) requests, and answer support tickets through Zendesk. We are looking for a female applicant that has had children and has gone through the process of breast and bottle feeding with their own children. We sell baby bottles and teats, and our customers are new moms, so ability to relate to the issues they are having with breast and bottle feeding are essential Key skills - Knowledge and experience of both bottle and breastfeeding - High level english both written and verbal - Speed and accuracy of typing as will be on live chat with customers - Proven experience in customer support before - Excel/Google spreadsheets basic understanding - Efficient and organised at answering tickets and chats - Able to learn new skills - Able to carefully follow instructions and processes Programs, please give detail if you have used either Zendesk or Zopim. Experience here is not essential but preferred. Zendesk in particular. If you would like to work for a fast growing exciting start up who's mission is helping many mums in the US, UK and Australia with their breastfeeding and bottle feeding issues, and you have had extensive experience in English based customer support then please submit your resume/CV with a written application why you are perfect for the role, and we will be in touch for a Skype interview. Please detail education that you have had and recent jobs you have worked. Please only apply if you are able to work in hours compatible with the USA, as you will need to be online then to answer chat requests. Please detail what country and city you live in too, and what hours you would ideally be able to work. Job is for full time - 7.5 hours a day, 7 days a week. Staring salary $700US with the ability to increase with performance.
Skills: Email Etiquette Zendesk
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are a company located in west coast open at 9AM. I am looking for a freelancer who can assist customers 8AM-12PM daily with LIVE CHAT and answer phone calls and take messages (eventually assist the customers). We used a call center in the past but this was getting expensive. + Must speak fluent english. + Good customer service skills + Must be e-commerce savy We are in the wedding & fabric industry so the more you know about weddings and fabrics, the better. Looking for someone long term for these hours of operation. We will do hands on training prior to start.
Skills: Live Chat Operator
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a credit card processing company and need help boarding new clients and organizing the documents / checking items: 1) Respond back to client questions, escalate the issue if needed 2) Check docs when boarding MIDs and respond back to clients for missing documents 3) Check client URLs and respond back to clients for any corrections needed 4), Help clients (and our own brands) with application process 5) Follow up constantly w/ banks to check on statuses of accounts 6) Find more nominees / nominee agencies 7) Generate new leads by going through google and emailing all affiliate networks, etc etc
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We need a customer care leader to join our team and handle irate customers on phone, email, and chat. Requirements Proven customer support experience Track record of achieving the quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively. you will be responsible for other reps and their work as well as quality and adherence. we are currently revamping our team. you will need to come audit current team and live tickets. implement system in place to address effectively and execute it. we will hire new full time reps and some part time reps to help with the push. you must be effective and flexible on time.
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We have a POS system and we need a dedicated representative to handle tech support, there will be issues regarding reporting/batching/configuration/other miscellaneous questions. Must speak fluent/very good English, will do phone interview to verify. The hours will be from 9pm CST - 6am CST
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Role Overview Existing clients: First level email, phone and chat support (Phase 1 – first month) o Setting up new agent profiles o Trouble shooting and fixing configuration issues § Password reset § Help logging in § Database settings o Trouble shooting / verifying / replicating bugs. § Create task in Jira. (bugs only, not new feature requests) § Make sure right person gets assigned from development or Adwords team § Monitor progress in Jira, make sure it goes through Q&A § Follow-up on client requests with assign team member. § At least one follow-up with the newest progress email to client and team every 24 hours to keep them up to date. · Monthly status calls: (not part of phase 1. Planning to implement May 1st) o Sharing best practices o Comparing current progress / methodology with our top performing teams New Clients: Main point of contact for new clients Schedule and conduct 4 - 5 onboarding calls with each new client Manage project plan and task list associated with each new client, sub projects include: Video production (assign to task producer and send to client for approval when done, communicate changes to producer). Coordinate Content Agreement and make sure client signs through Docusign prior to seeing the website draft. Adwords: Assign the configuration on an Adwords account to the Adwords specialist with the configuration requirements received from the client (e.g. monthly Adwords budget, minimum home price for a home that a consumer looked at before signing up, and location requirements for the leads). Add database records and configure client’s settings Included in some projects only: Wordpress site: If client wants customized content on their website, collect menu items and content from client and assign programming tasks to Wordpress Specialist) MLS / RETS feed coordination. If the client is in an MLS we don’t already have clients in, Google the contact information of the MLS in the client’s area and coordinate the process for getting access to the clients’ MLS.
Skills: Administrative Support Customer service Email Etiquette Email Handling English English Grammar English Spelling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
customer support health and beauty products 6 to 8 hours.  providing product and service information; resolving product and service problems;  resolving customer complaints via phone (inbound and outbound) or email;  dealing with incoming customer inquiries in a professional manner, making sure that all requests are promptly and thoroughly resolved. Additional responsibilities may include:  occasionally assisting in the translation process (small texts and proofreading); Requirements:  Native Portuguese speaker with very good English;  ability to communicate clearly and professionally, both verbally and in writing;  has a pleasant, patient and friendly attitude. To be considered fill in this online for, it takes 2 minutes.
Skills: Customer support Portuguese
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted is a global real estate search platform. We are looking for customer care representatives for the following markets: Germany Poland Russia France Sweden Italy Netherlands Greece As a Lordea customer care representative you will be reaching out to real estate agents and inviting them to join as internet platform. You need to be a very friendly and self motivated person. If you speak beautifully Polish or Russian or French or Spanish..., and also English and have a little bit of experience in sales, we would like to hear from you.
Skills: Customer service Customer support English Internet research Sales Social Media Marketing Telephone Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We need a web based support for our shapewear website in Europe. The job is about 1 till 2 hours a day. We need a person with the following requirement _ Good communication skills Customer focussed able to work with our order processing system and zendesk. The main difficulty is that we have customers with 12 different language in Europe We have auto reply s for the main questions in those language. We don t expect you to speak al those language. You can do your job with those auto reply s in combination with google/bing translate. The main questions are where is my order ( you look up the tracking I want to return. (You send return instructions) Al refund that needs to be done. You can send the instructions to me And i handle the refunds