Customer Service Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hello, We are looking for experienced live chat agents to serve our customers. This will be a full time work from home job. EXPERIENCE IN VPN will be a plus. Hardware Requirements: - Good PC / Laptop - Solid internet connection without any interruptions Pay will be $2 to $2.5 per hour based on experience and skills. We have a small qualifier test. Question 1: How can I check if I am protected by the VPN? Question 2: What is internet kill switch? (do not copy paste from internet. Write in your own words) Question 3: Give some examples of the usage of VPN? Question 4: Give a list of top 5 VPN providers in the market? Kindly, send a message with the answers and your Skype ID so we can proceed further. Thank you.
  • Number of freelancers needed: 5
Skills: chat support Customer service Customer support Email Handling English Live Chat Operator Sales
Hourly - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Arabic Teacher
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hello Thanks for checking our post. How about that for a title? The fact that you are still reading is a good sign. We have tried posting with every minute technical detail of what we need in a team member. That was not as successful as we had hoped. We missed the most important concept: Finding someone who is a match for who we are and what we do. Who We Are We are a small, family-owned Canadian corporation founded in 2005. We manufacture and brand physical goods, create & rebrand information products, market select affiliate offers and invite people to join an MLM opportunity that positively impacts the lives of customers and consultants. Everything we do has a positive impact on lives. In short, you will never be bored or wondering why you are doing what you do every day. We are looking for a team member who can help us with our customers past, present and future as well as keep us moving forward. We are entrepreneurs who don’t always think in a straight line. We provide the wind that fills the sail. We need someone who can steer the ship so we sail forward. Critical Pre-requisites (You must agree to/possess ALL of the following or please stop reading our post) • I smile even when the situation doesn’t call for a smile (see it wasn’t just a title) • I am interested in long-term full-time, work from home employment • I understand that working from home is a wonderful gift and not an opportunity to do the bare minimum • I’m not afraid of challenges or growing personally or professionally. • I’m not afraid to ask questions • I understand how crucial my role is in the ongoing success of our business • I understand that a company that is unproductive is unprofitable and an unprofitable company cannot afford employees. • I understand the need for full accountability of my time and productivity • I am available to work Monday – Friday 9 AM – 5 PM North American Workday (9 AM – 12 PM Eastern Start | 5 PM – 8 PM Eastern Finish) • I am fluent in conversational and written English skills • I have a reliable up-to-date computer with a quality headset • I have reliable High Speed Internet Access • *** Power Generator Backup (***This applies to regions with ongoing power issues | applicants in regions with stable power grid do not need this pre-requisite) • I have a dedicated, uninterrupted work environment • I am able to access Dropbox & Facebook • I am able to be contacted by Skype and SMS text message at any time during my business day • I am comfortable with the following varied subject matter: coffee, disability sports, sports therapy, multi-level marketing, internet marketing education promotion, mindset training, personal development/manifestation • I understand I WILL NOT be forced to join the MLM opportunity (even though you would be welcomed if eligible) Experience & Expertise in the following: • Following & creating standard operating procedures (SOPs) • Invoicing & Quoting • Digital Inventory management • Phone Customer Service • Email Customer Service • VOIP Phone System • Support Ticket System • E-Commerce Platform • Email Auto-Responder Software We will provide on-the-job training for our specific platforms and tools. You MUST arrive with an understanding of the concepts even if they are other products. Example: You know ZenDesk while we use FreshDesk. You’ve used Shopify while we use BigCommerce. You understand Aweber while we use GetResponse. Etc. Clearly we are not looking for someone interested in making weekend beer money. We require someone who embraces the gifts that working as a professional from home offers. If you THINK you might be able to help – please move on. If you KNOW you can be a part of our team due to your experience we can’t wait to read your application. When you submit your application please start by typing “Geronimo” at the beginning. This way we know who has a keen eye for detail. We are looking forward to reading your qualified application. Best Regards from snowy frozen Canada
Skills: Administrative Support Email Handling getresponse Invoicing Phone Support Sage ERP Accpac Zendesk
Hourly - Expert ($$$) - Est. Time: 1 to 3 months, Less than 10 hrs/week - Posted
Looking for an experienced customer service manager / director who has set up resolution workflows before for refunds / policies / resolutions of customer inquiries. We would like someone to review and also work with our team on how to communicate and resolve customer inquiries well. Please message the type of workflow experience you've had with this, years of experience, and background.
  • Number of freelancers needed: 2
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Executive Administrative Assistant. Someone who can Provides overall clerical support to our payroll department and specific administrative assistance to the Human Resources Manager and Payroll Specialist.(Position Available.)
  • Number of freelancers needed: 16
Hourly - Expert ($$$) - Est. Time: Less than 1 week, 10-30 hrs/week - Posted
We are looking for someone who is able to work with us to run testing a new product with us- (a phone card service) The person would spend several hours with a person on the phone going through various steps of a recorded phone service and verifying prompts are playing correctly and accurately. The individual needs to speak English and Amharic, and be able to communicate effectively in English This project is simply listening to the phone tree and giving feedback about the experience Approximate time frame - 10 hours over several days (anywhere from two to three hour increments ) We would need an hourly quote for this, provided that you provide this service. Once again there is nothing being recorded/edited or produced on your end for this phase of the project. We would need to know the time difference from your location (we are in EST time zone ) and what are the possible working hours for this project. Ideally for us, the hours would be between 9 AM EST to 12 PM EST. We need to know if you have availability for later this month of February or in March. Please respond as soon as possible.
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hey! I'm Henrik, founder and CEO of Nordic Quality. We're an Amazon based company (selling physical products under our own brands). Our main products are in the gym & fitness category, but we also sell camera accessories and guitar accessories. We're currently looking to employ several motivated and driven individuals that can grow together with us. We're a rapidly growing company and are looking to expand our team of awesomeness a lot in 2016. Are you looking for long-term employment? That's great, because that's what we would prefer! Your main job is to make our Customer Service Manager and CEO's life easier. You will be a customer service representative on our team, perhaps with the ability to manage others in the future. Your responsibilities would be varied and numerous, so it's not a boring job, but to give you an idea of your main tasks; - You’d be responsible for answering customer service emails (which could mean answering product questions, fixing problems and issuing replacements) - Keeping track of product reviews and feedbacks, following up with unhappy customers as well as happy customers - Reply to questions and posts on social media This is a terrific opportunity to join an exciting, up-and-coming company for the long-term. Who we're looking for (read carefully!) - Your written English is fantastic. - You have to be creative and questioning. Got a question? Don't know how to do something? Don't hesitate to ask! If I don't get questions about tasks I give you, that is a sure sign that something is wrong. Also, I LOVE to hear your suggestions and feedback. If you find a better way to do something, always let me know! Or better yet, figure it out and then present your solution for confirmation. - You must be casual and friendly. Don't get me wrong, it's a professional relationship, but if you're going to be a good fit on the team it has to be relaxed and based on friendship. I want to know what you're passionate about, trade knowledge & culture, learn what you do for fun etc. Everyone on our team need to share sound core values for all of us to thrive! If we don't make good friends we won't be a good team. - You must use the words "Blue Elephant" in the Subject Line of your application. This is to weed out all those pesky auto-submitted applications. - Must be able to follow and execute "Standard Operating Procedures" (SOPs) for various tasks. - Must be able to follow a deadline with specific goals. - Must speak and write fluent English with American-style grammar. You will be in contact with a lot of English speakers in the US and Europe. If you're proficient in other languages such as Japanese, German, Spanish, Italian that would be a plus (but not a requirement). - At a minimum you should be able to keyboard at 45 wpm (and we will test you). - Must have the ability to work unsupervised/not micro-managed Our office is located in the cloud, the mighty fine Internet. That means that you can work from anywhere you want (yes even in the comfort of your bathroom). The position is full time; that's 40 hours per week, with a paid training/evaluation period of 1 month to begin with. You'll get to work with the finest team in the known universe, yes really! Starting salary is PHP18k/month (depending on experience). We are willing to accommodate the right person. Ideally you're currently unemployed and eager to get to work in a super exciting online company, perhaps you have interest in gym/fitness/sports/guitars/cameras (but it's not a requirement). If you’re currently studying/working, don't be shy to get in touch if you feel like this could be an awesome match-up, because gigs like this don't grow on trees! But remember, good relationships are built on honesty, so be upfront with your current commitments (whether that be work/studying etc). Sounds like you? Then I can't wait to hear from you! Do this: 1. Prepare your resume 2. Write a short cover letter telling us who you are 3. Send the above over to us and await further details Pro-tip: Failure to read the full description above will result in disqualification.
Skills: Customer service English English Grammar English Spelling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Need a Customer Service Manager for onboarding the customers with the SaaS product of ours. The product is fairly technical but not something where we expect you to be a developer but you should be tech savy enough. Once a customer makes a payment, they could come to the onboarding team for phone calls. They will be back to back sessions - 1 hr or 30 mins sessions where you will be handholding the customers answering the questions they have; you will also be following up welcoming the customer after the payment. If you like talking to customers keeping them happy, we are interested in your profile. Please apply with a smile ;) Thanks.
Skills: Email Technical Support Phone Support Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I am looking for someone who has experience in the personal lines P&C industry. (Commercial is welcomed as well) Please note if you have any experience in working with an Independent agency and what company websites you have experience with. (Travelers, Harleysville, Liberty Mutual, Progressive, Hartford, Safeco, and Etc) I am only looking for someone who has this type of experience because I will not have the time to train you on all the websites. PLEASE ONLY POST IF YOU HAVE PRIOR EXPERIENCE WORKING IN AN INDEPENDENT AGENCY. If yes, please provide some of your previous job responsibilities you possessed while working there. This job would be 10 to 20 hours a week starting, but could easily turn to full time.
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I am trying to locate someone who has business/commercial insurance experience. If you have personal lines experience as well that would be a bonus. If you have worked in Property & Casualty insurance in the past please list your experience. Job Task include: Client Follow up, answering email questions from clients, some accord work, client acquisition, and more. This would be a long term position if freelancer worked out. Thanks