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Customer Service Jobs

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Hourly - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
To support the development of a M&A marketplace dedicated to the German market. We provide the platform and our partner (freelancer) will have to manage the customer relationship, develop a Twitter strategy, translate some texts from french to german, get backlinks and articles etc...

Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
SimpleTix is looking for an awesome dedicated Customer Support rep. This is a mix of technical support, but also customer success. Take the time to understand what the customer is trying to do. Get picture of what their ticketing/registration dilemma is - then with your knowledge of SimpleTix - come up with the best plan to them. We will need you to become an expert on the SimpleTix: eTicketing & Event Reg Platform. (before you apply, see our videos: https://vimeo.com/simpletix/videos and our website: simpletix.com, learn as much as you can about us) This candidate must must love what they do, the right candidate likes doing support work. Common day at SimpleTix: 1) You will get various customer "how do I" type questions. 2) You'll need to answer the question, provide the step by step instructions. Great KB articles where necessary. 3) If the request seems like its common - we will want you to write a KB (Knowledge based) article. This way we build out our KB so customers...

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Key Responsibilities Own and resolve customer issues for our broad customer base of fortune 500 companies Support mission critical applications in various time zones Troubleshoot, diagnose and resolve customer issues independently, using available resources Reproduce issues from customers' description of the problem and/or from customers' code snippet Write a knowledge­-based article for every new issue you resolve Read and interpret product log files Attention to detail in analysis and CRM updates Communicate effectively with customers, including expectations for callbacks and follow­-up on their issues Manage difficult customers effectively and professionally, seeking help from senior staff or forums and other resources available to you as needed Log bugs with development team with clear and precise information, detailing how to reproduce the issue Utilize your language skills and demonstrate an increasing level of customer care skills Weekend on­ call...

Fixed-Price - Est. Budget: $ 500 Posted
You must have a good writing skills. Please provide the article or email you wrote when you apply.

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
A short 1-2 sentence job overview What you need the freelancer to do Key skills needed to do the job well What you think a successful engagement will look like for you as a client Why the right freelancer should be interested in the job Any questions or info you want the freelancer to include in their application

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Key Responsibilities Own and resolve customer issues for our broad customer base of fortune 500 companies Support mission critical applications in various time zones Troubleshoot, diagnose and resolve customer issues independently, using available resources Reproduce issues from customers' description of the problem and/or from customers' code snippet Write a knowledge­-based article for every new issue you resolve Read and interpret product log files Attention to detail in analysis and CRM updates Communicate effectively with customers, including expectations for callbacks and follow­-up on their issues Manage difficult customers effectively and professionally, seeking help from senior staff or forums and other resources available to you as needed Log bugs with development team with clear and precise information, detailing how to reproduce the issue Utilize your language skills and demonstrate an increasing level of customer care skills Weekend on­ call...

Fixed-Price - Est. Budget: $ 6 Posted
I'd like you to provide feedback in English on projects that I am working on. You do not need any experience to participate. You will only need 1. To be able to understand both written and spoken English 2. To provide written opinions in English This first project is a small test project. If you are able to provide good feedback, we can work on many projects together. Each project will only take 1-2 hours to provide your feedback on. Please add the words "I love oranges" to your reply (even if you don't like oranges :) ) so I know that you have read the whole post thank you

Hourly - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
The Upwork Customer Service Team is looking for a new member that will be responsible for writing and/or creating, editing and developing internal help page/internal knowledgebase materials for the Upwork Customer Service team. You will mainly be responsible for creating knowledgebase articles, with the potential of the role expanding to conducting live training for new hires on the Operations Team, in the future. Requirements: - Upwork platform expertise, and Upwork customer service process expertise a huge plus - 3+ experience in customer service - excellent verbal and written skills - fantastic presentation skills, both written and verbal - able to work during Pacific business hours - expertise in Google docs and slides Please answer the questions in the job posting, to apply. Feel free to include any samples from past projects you've had - process documents or presentations would be welcome.