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Customer Service Jobs

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Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hello! We are looking for someone fun, talented and friendly who wants to work part time (20 hours a week) for our travel product company. Our business is all online, so you can be located anywhere in the world. You must have access to reliable Internet at all times. You will be working through Zendesk and communicate with us through email and through Upwork. You must be fluent in English and write very well and grammatically correctly and understand the importance of politeness and friendliness in your communication. You must be comfortable with social media and know how to work Facebook, Twitter, Pinterest, Youtube and Instagram. You must have a very personable, friendly and polite attitude. Our customers are everything and they must be treated with the utmost respect and friendliness at all times (even when they are unfriendly or unreasonable). That you understand this is crucial. The job involves: 1. Customer Service: Responding to all customer emails asap, never ever later...
Fixed-Price - Est. Budget: $ 1,000 Posted
I work for a major bank in Australia - Westpac, as a Home Finance Manager. I have an email list of around 2,000 customers that I want to send a monthly email to and I require someone to write the content of the email. My aim is to build trust and top of mind.
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Contract position for someone with excellent interpersonal skills, email etiquette, and motivation. Initial position requires responsive interaction with customers as support requests are submitted via email and web. Mention the word Donald in your response. You will be provided training on the service you are supporting. Additional opportunities for someone with great writing skills to create content on our website. If you are an aspiring web developer or designer, there is upward mobility in this area as well. Compensation will be provided on a per incident basis, with full time opportunities becoming available for the right candidate. Must have experience with FreshDesk.
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Main responsibility will be responding to customer issue on a timely manner. Issues that you need to handle : download, billing, refund, cancellation, login. Just copy and paste per our email templates. Normally it takes less than 1 hour to complete per day. When less support require, I will assign you other task. For example research and prepare an outline for article to be written. Monitor discussion forums and popular internet websites for topics that relevant to our products. Then compile a list of questions and answer in the template. Normally less than 5 articles per week. This is not a writing task. Just prepare outline or draft in point form will do. I prefer to work long term and if you are the person who can cope with the job, we can go more than 6 months at a fixed monthly rate. *** Added Advantage *** - Familiar with Clickbank Billings - Know how to use Wordpress for posting, user administrator and simple configurations. --- Skills: billing, keyword-research,...
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
SimpleTix is looking for an awesome dedicated Customer Support rep. This is a mix of technical support, but also customer success. Take the time to understand what the customer is trying to do. Get picture of what their ticketing/registration dilemma is - then with your knowledge of SimpleTix - come up with the best plan to them. We will need you to become an expert on the SimpleTix: eTicketing & Event Reg Platform. (before you apply, see our videos: https://vimeo.com/simpletix/videos and our website: simpletix.com, learn as much as you can about us) This candidate must must love what they do, the right candidate likes doing support work. Common day at SimpleTix: 1) You will get various customer "how do I" type questions. 2) You'll need to answer the question, provide the step by step instructions. Great KB articles where necessary. 3) If the request seems like its common - we will want you to write a KB (Knowledge based) article. This way we build out our KB so customers...
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Key Responsibilities Own and resolve customer issues for our broad customer base of fortune 500 companies Support mission critical applications in various time zones Troubleshoot, diagnose and resolve customer issues independently, using available resources Reproduce issues from customers' description of the problem and/or from customers' code snippet Write a knowledge­-based article for every new issue you resolve Read and interpret product log files Attention to detail in analysis and CRM updates Communicate effectively with customers, including expectations for callbacks and follow­-up on their issues Manage difficult customers effectively and professionally, seeking help from senior staff or forums and other resources available to you as needed Log bugs with development team with clear and precise information, detailing how to reproduce the issue Utilize your language skills and demonstrate an increasing level of customer care skills Weekend on­ call...
Fixed-Price - Est. Budget: $ {{ job.amount.amount | number:0 }} Open to Suggestion Hourly - Est. Time: {{ [job.duration, job.engagement].join(', ') }} - Posted
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