Other Customer Service Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I need assistance with my eBay store, primarily with processing orders and handling customer service. I mostly sell UPC codes, so for the order processing, this is what would be involved: When an order is placed, check the order to see how many UPC codes were ordered. Then, copy that number of UPC codes from a spreadsheet filled with UPC codes that I will provide (some excel knowledge will be helpful here) and paste the codes into a new file that can be emailed to the customer. Save the new file using the buyer's username as the file title, then send it to the buyer's email address (which can be found using the order information) using an email account and pre-written email that I will provide. Then, mark the order as shipped through the eBay account and send the buyer a quick eBay message to say that the order has been shipped and tell them what email address it has been sent to. I will provide the messages to be used. Some buyers may also request barcode images along with their UPC codes, so in those cases you will have to generate the using a website that I will provide. The entire process should only take about a minute, but it may take a little longer if the barcode images are requested. I also need assistance with the customer support for the UPC code orders. I sell other products on eBay, but you do not have to worry about them. Only pay attention to the messages received if they are about UPC code orders. If the buyer has a question about UPC codes, I will need you to answer it. I will be available to assist with answers that you do not know, but over time, I would hope that you can become familiar enough with the product to be able to answer all the questions yourself. The questions are usually quite simple, so it should not be hard to learn the answers to the majority of them. Also, some of the messages relating to UPC code orders will also be asking for the codes to be sent to a specific email address or for the barcode images to be included, and I will expect you to be able to take those questions into account when processing the orders. As I mentioned before, the processing for each order should take about one minute, and sometimes a little longer if the barcode images are needed. Since you will need to process between twenty and forty of these orders each day as well as respond to messages about them, you can expect to work for a total of about an hour each day. However, because handling the orders quickly and responding to messages quickly is important, you will need to check the ebay account frequently in order to process orders and respond to messages. This means that, while you might work for a total of an hour each day, that work might be for example split up into four 15 minute sessions where some orders are processed and some messages from buyers are answered. This is a long term project. I will continue needing assistance for many months or even years to come. In addition, if I am impressed with the quality of work that you provide, I may expand your responsibilities and adjust the pay accordingly. Some skills that will be needed are good english skills as well as some knowledge of Microsoft Excel (or Open Office or some alternative that can use spreadsheets). A basic knowledge of how eBay works such as navigating the site to respond to messages and being able to contact buyers and mark orders as shipped will also be required.
Skills: Customer service Customer support Data Entry Email Handling Microsoft Excel Order Entry Order processing
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We’re looking for experienced teachers who love working with children and making learning fun. Along the way, 51Talk will assist you with free professional development training and help you become the best teacher you can be. In order to join our community, you should also have the following: ● Bachelor's Degree from a 4-year college / university - preferably in Education, Communication or relevant language-related degrees accepted for the LET (Licensure Examination for Teachers) ● Experience teaching K-12 ● Excellent social skills, professionalism and patience ● Available to teach an average of 16 hours per week whenever you’re available during the following times: ○ 7pm-11pm PHST (Monday to Friday) ○ 9am - 11pm PHST (Saturday and Sunday) Because you’ll be teaching online from your home, you’ll need your own computer and a good internet connection. All of our classes are conducted 1-on-1 via our virtual online classroom. Working at home is pretty simple, just make sure you have: ● A desktop or laptop (Windows 7 or above) with a dual-core processor or better (Intel or AMD) and 2GB RAM or better ● DSL internet connection - 2mbps or better ● A headset - with noise cancelling features ● An HD webcam ● And, most importantly, a quiet, clutter-free and well-lit teaching environment / space in your home. Please indicate Skype, Mobile Number, Teaching Experience (if any), Country/State residing (for North American).
Skills: Administrative Support Appointment Setting Call Handling Cold calling Customer service Customer support Data Entry Email Handling English Grammar English Spelling english tutoring Internet research Microsoft Excel Microsoft Word Phone Support Sales Teaching English Telemarketing Telephone Handling Virtual Assistant
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Customer Service primarily receive inbound calls from consumers for assistance with billing inquiries, payments, credits, internet and phone services. Customer Service & Sales associates are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals.
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Looking for an experienced Dispatcher. It will be in charge of confirming address for delivery, support to the drivers and follow up on the customer to confirm their satisfaction with our delivery process. Think fast to provide immediate resolution to drivers request during the delivery. Advanced/Native Spanish and English is a MUST.
Skills: Customer service Microsoft Excel report writing Telephone Handling
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Hello, I am looking for an Amazon VA to manage the day to day Amazon tasks including responding to customer emails, ensuring account health, etc. I will only need help at certain times when I cannot be at my computer, so the job would only be during certain time. Basically I would need someone to be on call for times when I will be away from my computer for a few days. If you are interested let me know about your experience with Amazon and how you can help. Thanks
Skills: Virtual Assistant
Hourly - Intermediate ($$) - Est. Time: Less than 1 month, 10-30 hrs/week - Posted
I want to interview one or more experts in call centers to get a better understanding of call center operations and economics to support a new customer-facing software agent. I want to understand 1) the economics per call, especially software systems, 2) market penetration of current software bots/agents, 3) how these bots/agents are integrated with back-end data systems, 4) economics of current chat-based bots/agents.
Skills: Customer service Market research
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
We are an Online Commercial Real Estate Listing Service based in Canada and founded on February 2012 . We are growing and we are looking for a unique person to join our company. We are looking for a confident individual to make outbound calls in behalf of the company. Area of Focus: This position is primarily responsible in making outbound calls to tenants of properties with the goal to obtain contact information of the property owners. Some research work may be needed to execute the task. Our Ideal Candidate: Speaks English fluently with no discernible accent Have excellent communication skills, confident and have a courteous voice tone Previous experience in BPO industry or English teachers are preferred but not required Patient, has high-energy, keeps a positive attitude and are able to overcome objections Must have privacy during working hours (no background noise or audible family members.) The Details Salary : To be discussed; Willing to pay the asking rate of the most qualified candidate Hours : At least 4 hours a day, Monday to Friday on MST timezone With the right skills and attitude, this is a very simple project for someone who have prior experience on this role. A great opportunity to work for a founder who is a seasoned Commercial Real Estate broker. We have a fun and challenging work environment and we hope that you will be a part of it. Please see this video about our team: https://www.powtoon.com/embed/fPR3cc9vpQC/ How to Apply: Make a voice recording and answer this question: “Tell me about the last time you used your sense of humor to help defuse a potentially sticky situation at work.” Please send your resume and your voice recording No voice recording will be disregarded.
Skills: Customer service
Fixed-Price - Expert ($$$) - Est. Budget: $500 - Posted
I need someone to provide me with qualified leads for medical practices who are actively looking for billing services. We specialize in providing billing services for practices of 1 - 10 physicians/providers. I am ready to pay commission on monthly basis or flat fee whichever is suitable to freelancer. If you are capable of quoting and selling the lead and want to complete the sales process, then I can offer 10% of revenue for the life of the account. We are an experienced and proven medical billing company located in the U.S. We provide services for medical practices throughout the country, but focus efforts in the Southeast. You may find more information about our company at www.easycarebilling.com
Skills: Administrative Support Internet research Medical Billing and Coding
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Our company is focused on empowering Filipinos to become world class freelancers. We do this by providing support in our Facebook groups, website blog posts, and online courses and webinars. As we continue to grow, we're looking for a Community Manager to oversee our Facebook group of 12,000 members. The person we're looking for should - be a self starter that is proactive and does not require constant supervision - looking to inspire others with their own freelance experience - have at least 100 hours worked on Upwork (preferred) - fluent in Tagalog and English - have basic business knowledge You will be responsible for: - Approve members joining group - Approve, delete, and ban pending posts to the group - Create posts 3-5 times a week that encourage discussion and engagement - Respond to posts with comments/advice/input - Refer members to free courses, blog posts, and pages on the main website as appropriate You should also be able to: - Come up with ways to increase member growth - Come up with ways to increase existing member engagement - Come up with ways to encourage group members to enroll in courses and club membership
Skills: Customer service Social Media Management