The Customer Service Representative is responsible for calling all current customers on a regular, ongoing basis; insuring all orders are accurately documented and forwarded to the production staff; customer service regarding all products, supplies and equipment. In addition to providing customer satisfaction and loyalty services to all of our customers, this professional will be responsible for interfacing between the customers, inventory, production and delivery staff and will report directly to the Office Manager.
• Continue successful relationship with each customer and anticipates customer needs so that every customer is satisfied with the company's products and services.
• Promote relationship building by providing outstanding customer service.
• Facilitate accurate and timely deliveries to each and every customer through precise utilization of order placement software and processes.
• Support sales, promotion and retention goals set by the President....