My business needs a customer service person to respond to email, mostly regarding order status. All service requests come via zendesk so you must have experience working with it. The answers to questions people ask will mostly be found on the shopify site - so it would be very good if you alreayd have experience working with shopify. There are also opportunities to upsell other products - so an ability to sell is another requirement. Overall it is extrememly important to keep all customers very happy, by using your great communication skills and friendly attitude. I look forward to hearing from you!