The Trust and Safety team is responsible for setting Udemy policies and maintaining the integrity of the marketplace. We work with users of the marketplace to set the policies of the marketplace, educate users on these policies, and investigate and resolve policy violations. As a Trust and Safety Agent, you will be on the front lines of Udemy’s community, and work with users to investigate and take action on policy violations, answer questions about our policies, and help resolve issues with our users. You will work closely with the full time team in San francisco to stay up-to-date on the nuances of managing policies at Udemy.
Respond to ~10-20 new questions per day, while handling any reopened questions
Be available for 2 one hour Skype calls per week
Work 20 hours a week, with the ability to scale up to 40 hours a week if needed. We will start off with a 3 month contract and extend as needed
Respond with a high level of empathy to inbound...