Other Customer Service Jobs

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Fixed-Price - Entry Level ($) - Est. Budget: $200 - Posted
We are looking for German teachers with good skill in the German language
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Looking to hire digital marketing analyst for our company
Fixed-Price - Entry Level ($) - Est. Budget: $100 - Posted
We are an international UGC moderation company. Our goal is to provide moderation service of any type of media content for social networks, bringing safe environment for project users. In order to apply job, you need to: Have average English language knowledge Be detail oriented Be able to make decisions based on training, not on your personal believes Have high level of concentration and attention to details Be able to quickly review and process large amounts of visual information to make correct decisions
Skills: Content Moderation Forum Moderation
Fixed-Price - Intermediate ($$) - Est. Budget: $3,000 - Posted
Are you a happy, upbeat and optimistic person with experience managing a small support or help desk team? If so, this is your invitation to join a fast-growing, well-funded B2B Software As A Service (SaaS) Startup riding the momentum of our best years to date. We've developed and launched our most successful SaaS flagship product yet - and hit Seven Figure Sales in just five months. Our SaaS has entered a market ripe for disruption and has the opportunity to change lives for the better, fixing a broken industry in the process. With just small innovations and an extraordinarily talented and dedicated team of individuals from all across the world, we're already taking rapid market share and are poised for even more explosive growth going forward in 2016. Our growth has been so rapid that our virtual team must now expand to bring in more exceptional talent, if we're to continue our rise to success at the current velocity. Our business now hungers for the skills of someone who can lead our world-class Help Desk and bring it to new levels of greatness... and help ensure everyone who comes in contact with us is better for it! Thousands of online business professionals already rely on us to assist in the growth and marketability of their companies. We have a lot more ideas in store for 2016-17, and we need someone who's ready to pitch in and help us grow! In return, you'll be joining a virtual team who considers itself more of a family than a 'work force'. Our company has a strong emphasis on 'cool working, cool living'. You will always be given the support you need, and you'll get to enjoy working in a lively and passionate environment, with equally enthusiastic people from all over the world. Among our main concerns, is that you enjoy your work and can address the demands of the role with a positive and passionate outlook. At the same time we continue to push boundaries and embrace the opportunity to work at the edge of our comfort zones, to develop mastery over new sets of skills and abilities - letting us take the market by storm. In short - working with us is not only going to be fun, it's also going to make you a more valuable asset in every regard. JOB REQUIREMENTS: At least 2 years experience in a leadership position over a Service or Help Desk Team... A proven ability to recover and retain Clients wishing to cancel service... A cool-headed and optimistic temperament that allows you to run a team effectively as well as ensuring our clients, even if they're having a bad day, are happy they talked to us! JOB RESPONSIBILITIES: You'll coordinate the Help Desk Team Members in their daily duties of attending to clients who come in contact with us to make inquiries or get assistance... You'll be helping nurture and facilitate the great customer service culture in the team, which is critical to the success of our business and brand... You'll evaluate and assess certain Key Performance Metrics for the team and conduct client surveys to measure our level of service delivery... You'll keep a record of daily operations at the Help Desk so we can better track the needs of our clients, analyse the services rendered and keep for future reference... You'll help design and create a Mode of Operations, which the Help Desk Team can adhere to in order to maintain a good and steady routine and structure... You'll delegate specific Help Desk responsibilities to Team Members in order to create Specializations within the Team and increase the pace of service delivery... You'll review all client complaints, rectify issues and liaise with appropriate Team Members to handle complex issues, with the goal of providing more effective solutions... You'll be able to handle difficult clients (and their complaints) when escalated and also manage to retain clients when they're considering cancellation of the service... You'll observe Help Desk Operating Techniques to determine how effective they are and suggest and implement new techniques where current Operations can be improved... You'll run regular scheduled Team Meetings and interact with the rest of the Virtual Team as and when needed... And ultimately you'll be ensuring our Help Desk Team remains to be held in the highest regard – while pushing to take it to even greater heights!
Skills: Customer service Helpdesk
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
This is an exciting opportunity with a rapidly growing and popular Web design & SEO company that is looking to expand with your help! We have ambitious growth plans, but we need the right person to help make this a reality. Over the next 12 months, we intend to grow from 2 full-time staff to 7 staff which would include three IT staff, three full-time sales staff and one full-time admin. Currently, the volume of Web & SEO work is now holding back the growth of the company by preventing the owner from focusing on sales. The position would include: Answering Web & SEO customer service enquiries by phone and Email Completing onsite SEO Building new websites Maintaining our client's existing websites Offsite SEO using the software we currently use and our external partners. Once we find the right person for this position, we believe that the company will rapidly grow and within 6-8 months we would aim to take on a second IT team member and open an office for these two staff should this be desirable. We are looking for someone who is hardworking, committed and driven. Applicants will need to be able to self-manage while also receiving instructions from the owner. This is a full-time permanent position. If you are interested, you will need to be personable with excellent communication skills, a very strong knowledge of WordPress, CSS & HTML as well as skills in onsite SEO & link building. The ability to learn on the job is vital as our industry evolves quickly. Excellent written and spoken English skills are essential; all applicants will need to perform a written and oral English test with the owner. The other major requirement is the ability to receive inbound VOIP calls. In return, we are offering fantastic opportunities within the company an excellent salary of £16,500-£20,000 depending on experience a year which will rise to £22,000 a year after three-month probation. With further salary increases based on loyalty. We also provide 24 days paid holiday per year. Working hours are 8.30am - 6 pm GMT Monday - Friday. If you have any questions, please do not hesitate to ask and we look forward to hearing from you soon. We will be receiving applications this week with interviews starting on the 21st of September.
Skills: CSS HTML5 Search Engine Optimization (SEO) SEO Audit SEO Backlinking SEO Keyword Research SEO Writing WordPress Yoast SEO
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking for a customer service specialist that understands and has some experience working online and using wordpress, optimize press, membership sites as well as some knowledge of html coding and great communication skills. The position will be a part-time( about 20 hours/week) for the next 6-8 weeks with an option to become full-time in the near future. Only motivated & ambitious candidates apply. We are looking for a long term committed individuals that are keen and willing to go far in their careers. If in doubt, DO NOT apply. If you have all the above requirements and more send me a message to to arrange for an interview. Thank you,
Skills: Customer service Email Etiquette Email Handling Email Technical Support HTML Optimizepress Telephone Handling WordPress
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Skills: Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I run a hotel startup in California and am looking for a Virtual Assistant who can handle the day-to-day tasks of interacting with guests and sending them the information they require. Some examples tasks include: -Daily sending of check-in instructions w/ a template. -End-of-day verification that the Housekeeping schedule is accurate and up-to-date with the Flat calendar. -Communicate with moving team to ensure that the storage inventory doc is always up-to-date. Once a week is sufficient. -Sending a daily, recurring email to our customer management platform (a simple CSV file of our calendar) that updates their database. -Customer service questions. Any questions you don't know how to answer can be forwarded to me. -Other menial tasks like the above. Work should never take more than 3 hours a day. We are looking for a dedicated individual who can put in the time to make sure the tasks above get completed in both an efficient and accurate manner. Furthermore, this job offers the potential of growth, and we can talk about expanding your role (and pay) into something more impactful once you prove yourself with the current job. Thank you,
Skills: Customer service English