This position communicates directly with carriers and customers to confirm pickup and delivery information for every shipment tendered by the Company. The average day consists of answering and initiating a high volume of calls, communicating with shippers, source carriers, engineer most efficient routing, lead team of dispatchers, and communicate with clients to ensure that shipments are tracked and delivered. They will bring a winning attitude to the table, and understand what it takes to provide the best customer service possible to the clients, while being a vital player to the leadership team.
Scope of Work:
Track customers shipments from point of pick up to end delivery
Build truck loads for multi-pick
Assist customer service team with order entry
Negotiate rates with carriers and customers
Set up carriers and customers within company database
Professional working relationship with employees, customers, and carriers
Convey areas of improvement to Management
Computer and internet at home.
Ability to multi-task and to work under pressure, must have the ability to prioritize work load and manage time
Ability to solve problems and attention to detail
Adapts and embraces change
Must be able to work independently and also as part of a group in a fast paced environment
Excellent communication and customer service skills
The ideal candidates must possess an outgoing, dynamic personality
Possesses a strong aptitude for attention to detail
Higher level computer skills (Word, Excel, Windows-based programs)
Refrigerated industry as a dispatcher (1+ years)
Minimum of 2 years in transportation industry
This is commission based salary and it will depend on your performance.