In this role you will be the point person for all overnight delivery operations; to start, this role will be for 24 hours/week: Sunday + Tuesday + Thursday night, 10pm-6am Pacific Time. You will primarily work from home , but occasionally travel to client sites for on-boarding couriers or coordinating product pick-ups. During these hours you will maintain driver routes, take requests and respond to inquiries clients and couriers, rearrange routes to accommodate any changing conditions, and respond to delays quickly with a back-up plan.
We're looking for someone who can be the point person for Rickshaw's overnight delivery routes; this person will monitor routes to gauge progress, and occasionally rearrange routes to fit changing conditions and constraints.
Courier Support: Work closely with our drivers to get updates and communicate feedback to/from clients if necessary
Customer Support: Respond to client inquiries about the delivery schedule, facilitate changes, communicate delays
When things go wrong (rain, client delays, flat tire) everyone will look to you for a game plan
Know when to escalate to other team members - we will all be asleep at this time, but available to troubleshoot tricky situations.