Customer Service in Collections
Primary Location: Remote
Job Function: Operations
Employee Status: Regular
Travel Time: No
Starting at $275 per month!!!! Up to $300 per month for experience!!!
Opportunity to earn average monthly incentive of $200-500!!!!!!
At H.M.Enterprises, we’ve been tackling the world’s toughest challenges and seizing its greatest opportunities several years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance.
Achievements with impact: that’s what drives us. How about you?
We are looking for ambitious people to fill the role of Collections Representative. The Collections role is a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with the utmost dedication.
On a day to day basis our Collections Representatives will be called on to:
·Negotiate payment plans to resolve delinquencies with cardholders.
·Help a client avoid credit damage/bankruptcy
·Educate clients on how to rebuild their credit and maintain a healthy credit score
·Use a computerized system for tracking, information gathering, and/or troubleshooting
·Support your team in achieving their monthly repayment and service targets
·Take part in career development and skills training sessions
·Challenge yourself to go one better for clients and raise the bar for excellence in customer service
We find that in order to be successful in this role candidates should have:
·Minimum 1 year customer service experience preferred (financial services, call center, retail, etc.)
·High School Diploma, GED or equivalent experience
·Proficiency with Windows based applications
·Excellent communication and negotiation skills
·An understanding of Collections fundamentals
·Experience working in a fast-paced environment
·A commitment to dealing with clients and team mates with the utmost integrity and transparency
·Thick skin and an unflappable nature—the ability to deal with a variety of personalities and scenarios
·The ability to empathize with clients who may be going through a hard time and the dedication to guide them through their situations
·An open and friendly way of communicating that can put clients and colleagues at ease
·A strong interest in continued learning and career advancement opportunities