Technical Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
An Australian company is looking for a calling agent who knows how to speak Thai. The scope is (initially) 50 hours and we need a call rate of 13 calls per hour. There are 435 organisations to call, some of which are in Thailand and their English may not be very good, hence the need for a Thai speaker. The calling agent will have 3 cases to call: · Lost Sales – they theoretically brought from someone else – will make an approach where we will call to get feedback on what they bought and from whom. Essentially finding out what their purchase process and major decision making factors were. Also, cross-sell other related products and services · Not Interested – they theoretically didn’t buy from anyone – same as above · Brought a Pallet Truck – are they happy? Do they now need more substantial material handling equipment? Cross-sell other products and services The candidates should possess the following: 1. Can speak Thai 2. Professional in her work even though they are working from home (e.g. needs to be on time, delivers results, gives updates, fills up reports, works regularly, etc) 3. Has strong internet and has a working environment that is free from noise or disturbance during calls. 4. Mature and understands how warehouses operate and a notion of what material handling equipment is. 5. Needs to be experienced in outbound calling and able to do an average of 13 calls per hour. 6. Can work well with a virtual team. Men may be a better bet but a female who is comfortable with the subject matter could be ok, too. If you think you have what it takes, please apply.
Skills: Customer service Phone Support
Fixed-Price - Intermediate ($$) - Est. Budget: $200 - Posted
I have a problem with the Intermec ticket printer PC43t , I am not able to get it printing correctly - I am working on windows 7 pro.
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a number of customer service agents to join our technical support team. Our company provides web hosting, server and datacenter services to small business customers across Australia and New Zealand. Part of this relates to video game servers - so an interest in PC video games is advantageous, but not essential. Please mention this in your application if it applies. IMPECCIBLE written and verbal English is essential for this position. You must have an interesting personality - we're a fun team and we want you to be a part of it. You must be able to interpret customer's feelings and emotions, and write friendly but professional replies. Customer support will predominantly be via email and live chat, but phone may be a part of it. Sales experience is a bonus, but there is no outbound cold-calling for this position.
Skills: Customer service Email Technical Support Live Chat Operator Technical Support
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
We are currently looking for a Remote Help Desk Technician to help with the day to day calls into our call center. this user must be famillar with ticket systems like Autotask and to be able to use the remote software application Logmein Rescue. Your weekly task will be outline within a ticket at which you will be required to access the device and preform the requested task. You will be required to enter you time and document all work preformed and expalin your solution to the cause of the reported task. Task will range from password changes to creating new users to a domain and configure a system and providing them with the applications required for that end user. We are looking for people with good tech skills that range from windows 7 pro to 10 and server 2008 and 2012. You will also need to know basic networking configurations and printer setups. Application support will range from Microsoft Office (Examples Outlook, word excel.), Quickbooks, iTunes, Photoshop, etc. and some custom applications as well. You will not be required to preform phone calls but that would be a plus and in pay.
Skills: Computer Repair Helpdesk System Administration Technical Support
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
The company Logica HSE offers its customers concrete and innovative solutions ensuring smart business proposals, business context analysis , environmental management systems, integrated job security and services such as gas calibration or certification systems for CE compliance. The website describes the Company mission to offer its customers real solutions for the human capital development and real arrangements for the effective company management / organizational processes, thank to innovative approaches and methods of excellence. Training and coaching activities are always present in a consulting assignment for the transfer of knowledge to the staff of the company client . Logica HSE Group is able to ensure a high standard of services managing of know-how and skills in the areas of specialization for each company. The Logica HSE covers all sectors: Industry, Services, Construction, mass retailers, government, healthcare. Let's me know your impression.... visit the website
Skills: Custom CMS Google Website Optimizer Marketing strategy SEO Writing Social Media Management Social Network Administration Web Testing
Fixed-Price - Intermediate ($$) - Est. Budget: $150 - Posted
I'm having issues with my website. Looks to have some spam / Malware issues. I need to have my web code checked and my server cleaned. I need someone who can help clean these issues.
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
We are looking for a small team of people to handle incoming technical service requests from 6AM PT to 10PM PT. The quantity of tickets varies from 5 to 40 a day with an average of about 15. While this contract will start off with just emails and pulling reports, this job will eventually require managing our incoming phone call line which could be anywhere between 2-15 calls a day. Here is a small sampling of tasks: -Using macros to decrease time to resolution -Tagging tickets with labels -Editing customer demographic profiles -Answering questions about the limitations of our platform -Helping clients check for simple technical tasks, like browser type (eg chrome or safari), wifi status, and searching for indicators of activity. -Creating staff and user accounts -Immediately forwarding requests that are beyond your training level -Create reports, based on a script, every month. We expect all responses to be resolved within 24 hours, and this will be monitored closely. Responsibilities and pay will be reviewed every 6 weeks. All candidates will have: -Impeccable written english spelling and grammar -Extremely responsive to digital communications -Empathy -Ability to be honest about situations where a customer isn't happy -Extremely honest. Ideal candidates will have: -Previous customer support experience -Previous experience with and other salesforce products -Experience within the cannabis industry Will to negotiate pay for the ideal candidate.
Skills: Customer service Customer support English English Grammar English Spelling Technical Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Looking for someone who is personable and able to provide good customer service. The job will start out as part-time (maybe full time after an initial period) rep to help me field level 1 support calls and user-end troubleshooting for a hosted dialer system. Must have good command of the English language (oral and written) and have experience dealing directly with customers. We will provide training, but obviously, computer literacy is a must. Must be available from 9am(est) to midnight(est). Please inquire only if you meet ALL prerequisites.
Fixed-Price - Entry Level ($) - Est. Budget: $25 - Posted
I am having problems viewing videos on Microsoft Edge. I need to view videos on a particular website which I will tell you about for my MA studies. It should be noted that I recently turned on "Use software rendering instead of GPU rendering" as it was recommended to me. However, this solution didn't work out for me. I need to watch videos on MS edge as part of my MA studies. If you can help me out with a permanent solution, I will pay you $25 USD immediately. Please note I need to test your solution thoroughly before I pay you.
Skills: Microsoft Excel Microsoft Office Microsoft Outlook Microsoft Project Microsoft SCCM Microsoft SCVMM Microsoft Server Microsoft SQL CE Microsoft Visio Microsoft Word Technical Support