Manage Protect (https://www.youtube.com/watch?v=REuxHK6_Rw4) is a fast growing Australian business delivering technology enablement to Australian & New Zealand SMB’s through over 800 trained and certified IT service providers.
We seek a technology & customer service champion to join our team, who is passionate about making a difference to SMB’s across Australia & New Zealand.
This is an ongoing role in help desk - between 15-35 hours a week dependant on the applicant. The applicant requires excellent customer service, problem solving & communication skills. A strong understanding of the technical foundations of email, Outlook, and internet technologies is also required. We will provide training and escalations paths.
Our services are: Hosted Exchange, Email Filtering, Web Filtering, Email Archive, Endpoint AV, Email backup, Skype for business, File Sync & Share.
The successful applicant would be responding to phone calls, and queries via email & chat. They would be in contact with our Sydney based team via Skype and phone.