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Technical Support Jobs

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Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Provide world-class customer support for a Flash-based Webinar Platform. This includes responding to incoming trouble tickets, emails and live chats. Need to know basic to advanced computer troubleshooting, such as application installations, solving browser plugin issues, network troubleshooting (ping, speedtest, firewalls), etc... Work with users to determine root cause or issues by logging into their software subscription and, at times, taking remote control of a users machine. Provide excellent follow through and resolution on the customer’s behalf. Log all details of client interactions including problems reported by the user, steps taken to diagnose, and what actions are required to further refine and resolve the matter via Freshdesk support tickets and Live Chats. Provide help for platform testing and perform other duties as assigned. This is a full time job; shift is 7am-4pm US Central time. Please see attached job description for full details

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a small but well established software vendor based in the UK, looking for a new person to lead our support desk. If this sounds like you then read on! You will need to have proven hands-on experience in supporting enterprise (Windows) server environments, with basic knowledge about what goes on inside typical IT departments. Highly analytical skills are essential to assist our highly technical customers (IT Departments of organisations such as Sony, Kodak, US Army, Microsoft, BBC, NASA etc) with the deployment and usages of our software, a SharePoint / Windows Server based PDF Conversion and Manipulation product. We receive 5-10 new support requests per day and the same amount of follow ups to existing tickets, so this is not a full time position, at least not initially. You are free to multi task on other projects, but will need to be able to respond immediately when there is a support ticket. For the right person we'd be happy to provide additional, but related, work. There...

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Our web service is a web development tool. We are looking for web developers to perform as tech support people, HTML5/CSS3 expertise is a must, Javascript and PHP/MYSQL is not required, but it's a plus. You must be able to read and understand questions from our customers, and provide good explanations and examples. Since our customers are website owners or webmasters, you need to have : -An extensive web development experience to succeed in this position. -A passion to walk users through out a workaround, a medium to high level knowledge of Javascript. IMPORTANT: -You must be a quick learner -You must have a high common sense and high proactiveness -You must be very clever to learn in deep all of the features our tool have. Sounding professional is very important for us. English grammar is extremely important. Also, applicants who make even a single mistake on punctuation, capitalization in the cover letter, will not be considered. So, double check your profile and...

Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hi, We are looking for a Technical Support representative with experience in Linux Systems, WHMCS, cPanel/WHM and Virtualizor. We currently have about 15-20 active tickets a month. You will be provided with a Boxne Netowk Solutions email address. You are only asked to work for us when you get an email of a new support ticket has been created. *You will only work when a email of a new ticket is created *You will be paid for the amount of hours worked to resolve the issue *Your hours will depend on the amount of tickets + bonus if resolved promptly. *You will be asked to respond to this ticket within 8 hours of ticket creation. *We are looking for talented individuals willing to work at a low hourly cost. Bonuses/Raises will be available as we expand *YOU MUST* Respond to a service outage within 10 minutes (Text message will be sent to your phone) Understand Virtualizor, cPanel and WHM, Linux, Windows and WHMCS. *Have had prior experience with other hosting providers. *Be...

Fixed-Price - Est. Budget: $ 25 Posted
I don't really know how to word this properly, but sales stopped coming in about 10 days ago so it couldn't have happened any time before that. When I go to my website and try to log in, I get a message from Google that says the following: Your connection is not private Attackers might be trying to steal your information from www.cloudstormsamples.com (for example, passwords, messages, or credit cards). NET::ERR_CERT_COMMON_NAME_INVALID Upon clicking "Show Advanced", this is what displays: This server could not prove that it is www.cloudstormsamples.com; its security certificate is from www.lipfactoryinc.net. This may be caused by a misconfiguration or an attacker intercepting your connection. If I ignore this warning and click "Proceed to www.cloudstormsamples.com (unsafe)" it redirect me to www.lipfactoryinc.net I'm not sure how to resolve this or what it's damaged on my website. What I need for you (or somebody) to do is to log into my website / ftp / cpanel /...

Fixed-Price - Est. Budget: $ 5 Posted
Looking to start a company! I am looking for people that want to jump on! My main focus will be B2B (business to business) customer service, sales, tech support, and much more I will also offer remote repair service. But as i stated this is a new company. What I am looking for! People that can land new jobs "sales". People that can help me get the business up and running. Building a website if needed. Let me know what your good at and when is the best time for an interview.

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Location Requirements: Any area in Costa Rica Salary: Hourly rate PLUS commission. Our Customer Base: United States Company Description: We are a national computer repair company based in the United States providing both on-site and remote support to our customers. We are looking to add remote technical support staff to assist our current team in Iloilo, Philippines. Job Description: Technical support specialist will be taking customer calls and chats for remote repairs using screen sharing technology. The majority of our calls are for virus removal. Position requirements: - Call center friendly voice - Familiar with manual virus / spyware removal (other than running an antivirus scan) - Must have two separate Internet connection to use our VOIP phone. (Cable or DSL only, not wireless) - Must be available full time for shifts between 9:00am - 9:00pm US-EST, 5 days per week. - Must have a quiet place to work (No background sounds or noises) - Must be reliable! If...

Fixed-Price - Est. Budget: $ 20 Posted
i want 4 android apps made using app builder, i pay $5 per app so total for the job is $20 i have a video i will send you detailing how i would like the apps made, i want a 1x radio app 2 x celeb app 1x quiz app i would like the work finished in 24 hrs