Position Type: Full-Time/ Part-Time
Working Hours: Mon-Fri - 10 AM - 11 PM, Sat 10 AM - 7 PM (EET/EEST)
Job Description: L1 Customer Support
- Good German & English (both verbal and written) language skills;
- Experience with Windows, Mobile OS and popular internet browsers;
- Basic networking knowledge (LAN/WAN/WLAN) & good understanding of network connectivity;
- The ability to communicate technical related issues to non-technical users clearly and effectively.
- Provide first-level support on the phone with users and walk the user through a series of steps (troubleshooting templates) to determine and fix the problem:
o Router set-up (connect/restart/reset/WPS function);
o Router configuration;
o Troubleshooting on the router’s Graphical User Interface (GUI);
o End-device settings check;
o End-device basic troubleshooting (setting up a static/dynamic IP, disabling security software, WLAN/LAN connectivity, etc.)
- Performing browser troubleshooting (checking/removing proxy settings);
- Accurately classifies and records details of inquiries into a web-based ticketing system;
- Ability to resolve problems by telephone in a correct & efficient manner;
- Reliable and fast internet connection
- Laptop/desktop computer
- Strong customer service, verbal and written communication skills, and troubleshooting skills required;
- Must have strong analytical and problem solving skills;
- Strong Team Player, excellent communication skills, excellent organizational skills, self-motivated / drive, flexible.
- Ability to work as a flexible, collaborative, and supportive team member;
- Ability to manage time effectively under stress, and the ability to remain calm in stressful situations.
Conectys is a global multilingual contact center and business process outsourcing services provider based in Western and Eastern Europe.
We offer 24/7 inbound/outbound voice, email, chat and transaction processing services using the latest technologies with support for real-time reporting, Voice over IP, web call-back and collaborative browsing. Our Business Process Outsourcing services range from data entry services to internet research, document management and knowledge management.
We have deep expertise through years of practical Contact Center and Outsourcing experience. Conectys is reliable, professional, flexible and ambitious.