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Technical Support Jobs

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Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We're after a support person to assist with our work load of technical support requests from customers. We currently utilise ZenDesk for all our ticketed responses, and after after someone to help us take first level support tickets and respond to customers. We are a voice company providing cloud based VoIP solutions to business customers only, so its important that we can meet SLA targets for customers. Initially we're after someone to help out 1-2 hours a day, 5 days a week (M-F) during Australian business hours (9am - 5pm). English language is a must and it must be your native language. A demonstration of grammatically correct and error free English is a must.
Hourly - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
Job Description • Deliver service and support to end-users using and operating call distribution phone software, via remote connection or over the Internet; • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; • Diagnose and resolve technical software issues involving internet connectivity, software/OS compatibility issues, purchase problems, course continuation issues, and more. • Research required information using available resources; • Follow standard processes and procedures; • Identify and escalate priority issues per LLI specifications; • Redirect problems to appropriate resource; • Accurately process and record all calls using a computer and designated tracking software; • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business; • Organize...
Fixed-Price - Est. Budget: $ 8,000 Posted
We are looking to recruit Customer e-Bay Centre Advisor on an On-going basis. We are looking for reliable, enthusiastic individuals who can commit to this role. As the first point of contact for customers it is the Advisor responsibility to convert all opportunities into secured appointments and to provide the highest level of customer service at all times. You must have at least 1 year recent experience of working within a customer service environment and ideally previous experience of working within a call centre. You must be an e-Bay member with good feedback. Key Responsibilities: - Handling customer complaints and escalating where required - Accurately entering varying levels of data into an in-house IT system - Accurately recording customer information - Actively promote our Clients products and services - Liaise regularly with other departments i.e. branches etc - Receiving customer payments - Answer high levels of call from customer, correctly establish their needs...
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
A full-service Practice Management Company is seeking an experienced Account Manager to act as a liaison, assist clients with support issues, schedule stakeholder meetings and coordinate analysis sessions. This is a rewarding position with excellent compensation potential based upon performance. We are seeking a dedicated employee that is able to manage their time and provide excellent assistance to our clients. Customer Service experience is necessary. Strong computer skills and web skills are also required. Our product utilizes web-based software so the successful candidate will need to have experience and comfort using web-tools. WRS Health is a full service Practice Management company that provides web-based EHR and Practice Management software to our clients. We are in a rapid growth phase and we are looking for people interested in career growth and are willing to adapt to change. Job requirements: •Build and maintain strong client relationships by delivering excellent...
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are currently in the process searching for a Sales Support Specialist with excellent customer service and communication skills who can pay extreme attention to detail. Will support the inside sales representatives by managing incoming leads, maintain On-Site databases, process rush orders and prepare reports. Multi-tasking and time management are critical. Must be proficient in Word and Excel. Sales Support Specialist will provide assistance to the Sales and Operations departments of a Telecommunications services company. Duties Maintains agent schedule by planning and scheduling meetings, conferences, teleconferences, and travel arrangements. Prepares Excel spreadsheets by collecting and analyzing information. Answer customer questions about Telecom services offered Responsible for providing sales quotes with clients Prepare PowerPoint presentations for Sales and Operations Answering phones scheduling service tickets...
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hi, We are looking for a Technical Support representative with experience in Linux Systems, WHMCS, cPanel/WHM and Virtualizor. We currently have about 15-20 active tickets a month. You will be provided with a Boxne Netowk Solutions email address. You are only asked to work for us when you get an email of a new support ticket has been created. *You will only work when a email of a new ticket is created *You will be paid for the amount of hours worked to resolve the issue *Your hours will depend on the amount of tickets + bonus if resolved promptly. *You will be asked to respond to this ticket within 8 hours of ticket creation. *We are looking for talented individuals willing to work at a low hourly cost. Bonuses/Raises will be available as we expand *YOU MUST* Respond to a service outage within 10 minutes (Text message will be sent to your phone) Understand Virtualizor, cPanel and WHM, Linux, Windows and WHMCS. *Have had prior experience with other hosting providers. *Be...
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
US company is looking for Customer Service agent Need: 2 Agents Position: Home based CSR Description: - Basic device troubleshooting (mobile tablet) through voice and email. Qualifications: - Excellent English communication and writing skills. - Strong organizational and analytical skills. - Customer service skills. - Typing speed of at least 40 words per minute. Requirements: - Stable internet connection with a speed of at least 3 Mbps. - 2 GB RAM 2.6 GHz - Dual core CPU - USB Headset. - Strictly no background noise. - Video cam is required during Skype interview. - Back up laptop is a must
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Our new company is looking for technical support agents who can handle customer with good attitude. Attitudes that can turn the customers from being rude to advocate. Requirements: -Must be 18 years old and above. -good in handling customers -No work experience or with experience can apply -Good English Communication Skills. -Computer literate and good web navigation skills. Be part of our new company and experience the big opportunity.
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Job Description • Deliver service and support to end-users using and operating call distribution phone software, via remote connection or over the Internet; • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; • Diagnose and resolve technical software issues involving internet connectivity, software/OS compatibility issues, purchase problems, course continuation issues, and more. • Research required information using available resources; • Follow standard processes and procedures; • Identify and escalate priority issues per LLI specifications; • Redirect problems to appropriate resource; • Accurately process and record all calls using a computer and designated tracking software; • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business; • Organize...
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I am looking for a person with excellent English communication skill (both written & spoken) They will require to be a skilled technical support person who is able to transfer & setup wordpress sites. For this role, you will need to be able to perform these tasks and show me how they are done via live screen share or video: - Transfer a website from one server to another including files and sql databases, and set up successfully in cpanel - Communicate with me during this process to get the required information for successful transfer - Test sites to confirm they are working - Update affiliate codes, adsense codes, analytics, aweber or other opt-in boxes, - troubleshoot websites with bugs, security and technical problems - Set up new sites and install and setup a list of plugins and widgets including wordfence security, updraft plus backups, and all in one seo - Website maintenance including updates, fixing site bugs, improving graphics, adding buttons and pages, some page design...