Technical Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Crowdin’s Customer Success department is a smart, passionate, and experienced team focused on helping the largest technical companies to be successful in localization. We seek exceptional talent who is eager to join a passionate, egoless team that is building something bigger than themselves and have fun doing it. We are searching for a long term relationship and that’s mean we are looking for very responsible person, who will able to work just with our company, not be involved in several projects in same time. We need person who will answer emails and will be great online representative of our Customer Success Team. Work hours are 5 p.m to midnight according to New York time zone. We expect you to have a minimum of 2+ years of SAAS account management or customer success experience or equivalent industry experience, and achievements in developing successful and trustful relationships. You're Great At: Being a fluent English speaker Consulting and supporting experience with customers Having technical competence and understanding of SaaS software and APIs Familiarity with Crowdin platform (we help you with this) Taking initiative, owning processes, and working independently as required If you have both passion and experience in making people successful - we are pleased to invite you into our friendly team.
Skills: chat support Email Technical Support Technical Support
Fixed-Price - Intermediate ($$) - Est. Budget: $1,000 - Posted
Purpose We’re looking for a remote Client Success Manager to join our growing team. You will be the first point of contact for our users and help serve as the voice of the company. We’re looking for smart, engaging, and dynamic people who learn quickly and have a passion for technology and helping clients. If you’re looking to kickstart your career by joining one of the fastest-growing web providers in the industry, we want to hear from you! When Web4Realty users have questions, they contact Support and we help them as quickly and awesomely as possible. Client Success Managers handle a wide variety of inquiries including questions about how to improve web traffic, advice on generating leads, helping users manage content on their websites, and troubleshooting application issues. Client Success also works closely with the engineering team to track down bugs and improve our documentation. We’re looking for someone who can do more than just close tickets, but also be a teacher to our clients. We strongly support flexible schedules and positive work/life balance so you to take care of the important things in your life. You Must Have - Stellar English and grammar skills. - Excellent problem solving skills – you might not know all the answers but you know how to find and communicate the solution. - Assist current and potential Web4Realty users in understanding the product, its features and how it can best be used to grow their business. - Manage and resolve support requests over the phone or email. - Update or create support articles for new features. - Work with users to identify, troubleshoot and resolve issues as well as collect feedback. - Work side-by-side with our Product Engineering team to improve Web4Realty. - Provide a positive, personalized experience to each customer who reaches out to us. Requirements - MOST IMPORTANT—You possess strong written and verbal communication skills. - You must be located near the Eastern Time Zone - You're a self starter and are driven to conquer projects outside of your core responsibilities. - You’re analytically-minded, and are able to prioritize workloads and adjust as situations change. - You enjoy helping others and appreciate the challenge of solving technology related problems. - You're excited about learning and technology in a rapidly growing environment. - You engage well with others and remain calm under pressure. Bonus Skills - Experience using a CRM solution and an understanding of the SaaS marketplace - Experience using ticket managing applications such as Zendesk. - Knowledge of basic HTML, SEO, and website management. Why You Should Join Working at Web4Realty is one of the most unique work opportunities you will ever experience. We're committed to transparency, collaboration, experimentation, and always staying classy. Because of this unique perspective, we've established one of the most flexible and well designed work environments around that encourages you to work as you work best. Ensuring that our team members are healthy, motivated, focused and creative is how Web4Realty stays awesome. In a nutshell, we've built and are growing a place where we truly love working, and we think you will too.
Hourly - Expert ($$$) - Est. Time: Less than 1 month, Less than 10 hrs/week - Posted
We use Zendesk to manage support tickets for our B2B software as a service company. We know we are not using the Zendesk software to it's full capacity, and are looking for someone to help us set it up properly. We are also looking for ongoing consulting on best practices for support for our customers. The best candidate will have extensive experience in both Zendesk and Tier 3 support.
Skills: Customer support Technical Support Zendesk
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
FleetUP is Innovative Trucking Business Solution We want to hire Customer service experts for technical supports for 24 / 7 by different time zone and 3 shifts 1. Monitoring FleetUP Online to detect abnormal data 2. Customer support - eMail, Chat and phone call. 3. FleetUP provides Troubleshooting FAQ, customer support training address the issue and response properly Or escalates them to FleetUP R&D. 4. Daily time commitments are required - 8 hours per day .
Skills: Customer support Email Technical Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Position Type: Full-Time/ Part-Time Working Hours: Mon-Fri - 10 AM - 11 PM, Sat 10 AM - 7 PM (EET/EEST) Job Description: L1 Customer Support Position Requirements: - Good German & English (both verbal and written) language skills; - Experience with Windows, Mobile OS and popular internet browsers; - Basic networking knowledge (LAN/WAN/WLAN) & good understanding of network connectivity; - The ability to communicate technical related issues to non-technical users clearly and effectively. - Provide first-level support on the phone with users and walk the user through a series of steps (troubleshooting templates) to determine and fix the problem: o Router set-up (connect/restart/reset/WPS function); o Router configuration; o Troubleshooting on the router’s Graphical User Interface (GUI); o End-device settings check; o End-device basic troubleshooting (setting up a static/dynamic IP, disabling security software, WLAN/LAN connectivity, etc.) - Performing browser troubleshooting (checking/removing proxy settings); - Accurately classifies and records details of inquiries into a web-based ticketing system; - Ability to resolve problems by telephone in a correct & efficient manner; Technical Requirements: - Reliable and fast internet connection - Laptop/desktop computer - Headset Required skills: - Strong customer service, verbal and written communication skills, and troubleshooting skills required; - Must have strong analytical and problem solving skills; - Strong Team Player, excellent communication skills, excellent organizational skills, self-motivated / drive, flexible. - Ability to work as a flexible, collaborative, and supportive team member; - Ability to manage time effectively under stress, and the ability to remain calm in stressful situations. Conectys is a global multilingual contact center and business process outsourcing services provider based in Western and Eastern Europe. We offer 24/7 inbound/outbound voice, email, chat and transaction processing services using the latest technologies with support for real-time reporting, Voice over IP, web call-back and collaborative browsing. Our Business Process Outsourcing services range from data entry services to internet research, document management and knowledge management. We have deep expertise through years of practical Contact Center and Outsourcing experience. Conectys is reliable, professional, flexible and ambitious.
Skills: Computer Networking Customer service German Helpdesk Phone Support Technical Support Telephone Handling
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
As a professional, I have the knowledge, skills and experience needed to take on new challenges, as well as the development and fulfillment of objectives and goals. The challenges, unpredictable contingencies of today's world and the current professional competitiveness, demand accurate and timely solutions, those that indeed possess skills for realizing them. These qualities allow flexibility, characteristic of any professional whose purpose is based on taking responsibility to act in various areas independently. The knowledge and study of their grievances and uncertainties, answer my main goal. Deepening and application efficiently, concrete solutions to them, demonstrate competence and own ability to resolve such complexities.
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
I am looking for an executive assistant that is located in the USA and is capable of doing or figuring out what needs to be done. For example: Need to be extremely organized We have many items that need to be sold on eBay We have customer service questions that require using Google and figuring out how to answer the questions
Skills: Customer service Email Handling