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Technical Support Jobs

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Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
General responsibilities: Under the guidance of the Service Desk Manager, the Support Analyst receives and logs problem calls, attempts to resolve problems over the telephone, and if unsuccessful, escalates problems to the appropriate resolution center focal points. Specific responsibilities: * receive and log problem calls, the bulk of which arrive by telephone; * obtain and log a detailed problem description from each caller; * attempt to resolve as many calls as possible over the telephone; * escalate calls to the appropriate level/technician, if resolution by telephone is not possible; * ensure that all calls, including those that bounce off to voice mail, are properly logged and addressed with minimum delay; * ensure that each caller receives a track number for their problem; * detect problem call patterns and report them immediately to Service Desk Manager; * keep abreast of new developments in technology
Hourly - Est. Time: Less than 1 week, 10-30 hrs/week - Posted
Looking for a Facebook specialist who has excellent english speaking communication skills. FB expert who can provide clear verbal instruction via Skype on the following topics: - Separating a personal Facebook page from a Business page - I have set up several pages as my Business pages for various websites HOWEVER, currently my Facebook personal page is merged with my Business pages - and I do not want this. I want each business page having its own separate Business page - so they are independent from each other AND independent from my PERSONAL Facebook page. -posting on FB business pages and -gaining maximum benefit from FB Business pages.
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I'm currently in the process of setting up a new company and hiring a number of staff. I need someone for the role of Support Desk Assistant, I'm looking for someone with a good grasp of the English language who is able to do tasks such as - respond to emails - respond to live support chat - be active and reply to messages instantly - understand the ins and outs of the business - handle customers/prospects with respect - any other support related tasks
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hello, We're looking to hire a professional technical support specialist to assist our online clients. Here is our website (www.funnelactive.com) to give you a better idea of our products and services. You must know how to operate Infusionsoft, Ontraport and Wordpress. Applicant must be proficient and comfortable with tweaking/updating website pages and adding video as needed- coding experience and graphic design is extremely valuable since we work with various developers. You must be able to connect autoresponders, website pages-HTML, CRM's (infusionsoft, ontraport, samcart). You must speak/write fluent English and pay close attention to detail, which is a must. (We're in the Marketing and Sales Funnels Niche), our primary focus is working with authors, speakers and coaches. If you think you're a good fit, please reply with your resume/experience/portfolio. (Upon approval of resume, we will schedule a follow up meeting to talk via Skype/GoogleHangouts) If you have any questions, please...
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are a small non-profit foundation in California. We use Salesforce to keep track of donors and volunteers. The person who was doing all the technical Salesforce work for us has gone to work somewhere else. So, we are looking to build an ongoing relationship with someone who is an expert in Salesforce to act as a consultant. You MUST have experience working with the Salesforce Nonprofit Starter Pack. We would probably only need you for a couple of hours a week, to run reports and maintain the system in working condition. My expectation is that you would understand all the Force tools and their applicability to what we do. You would also understand the requirements and best setup for a nonprofit as opposed to a commercial company. Thanks for reading!
Hourly - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
We are seeking technical support for our IoT product. Product - The product is a bluetooth enabled device that is connected to an App that runs on an iPhone or an Android phone. Current State - Our tech support is primarily on Email and HelpShift. We use FrontApp to manage the emails. The developers are manning our tech support as of now. Requirements - 1. High English proficiency is expected as our clients are from mostly English speaking countries. 2. Handle the tech specific customer queries and resolve them if possible, else escalate it to the concerned developers 3. Summarize the state of customer queries every week 4. NO phone/voice support 5. NO US timezone support, only work during IST working hours
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
You have to be respectfull with te people and know you have to give a good service. You have to help the people and give your knowledge for helping the best way. You never can be mad. The coustomers is always right. You must try to looking different solution for the coustomers. Freelancer does a good job.
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are using Bicom PBXware MT system and we are looking for someone to help our customers with tech support on live chat and phone, the system is very easy to learn and perfect English is required along with some experience with Asterisk/Hosted PBX
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Required Skills and Experience: Customer Orientation – You must be able to look at issues from the customer’s perspective and empathize with their situation, so you can be an effective agent and advocate. Communication Skills – You must have excellent written and verbal communications skills and strong listening skills, so you can ask good questions and provide viable solutions to our customers. You must be fluent in English. Technical Skills – You don’t need to be a programmer or engineer in this role, but you do need to have above average computer skills, so you can learn our products and resolve basic operating system and/or database related issues. Customer Support Ticket Handling Skills – You need to be able to interact directly with customers (in English) through phone calls, emails, a ticketing system and live chat to be effective in this role. Business Orientation – 95% of our customers are businesses. You don’t need to be an expert in their specific industry,...