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Technical Support Jobs

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Fixed-Price - Est. Budget: $ 1,100 Posted
Dutch company is looking for support engineer to join our international team. This is fully remote job, with Skype as a main tool for contacting users and other IT specialists. Skills needed: Fluent English High communicative skills Precise and accurate worker What support engineer should do: Support users via Skype - help them to solve their problems , create new accounts, etc. Take part in creation of new user manuals and HowTo's Take part in communication with Developers Help with testing new features and releases Russian speakers are very preferred. More information in the file attached.

Hourly - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
Serve as the primary customer service contact for SCORE subscribers who require support. • Provide client support and technical issue resolution to SCORE subscribers via email. • Promptly answer support related email, phone calls and other electronic communications within one business day (at the maximum). • Reset usernames and passwords as needed for subscribers who cannot access the site. • Provide training to clients in the use of SCORE Portal and feature set. • Obtain and evaluate all relevant information to handle inquiries and complaints. • Document and escalate subscriptions problems, technical issues or complex requests to the SCORE Chief Operations Officer for remediation and/or resolution. • Maintain logs of phone call and email. • Record details of actions taken to resolve customer inquiries. • Communicate and coordinate with SCORE departments as needed. • Process new rosters, user information and profile updates for programs and subscribers. • Prepare monthly reports...

Hourly - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We have a WP Plugin on the Market and are looking for an experienced and highly skilled WP Developer to deliver first line technical support to our Customers. Our Customers are mainly in the US and we are looking to hire a Native English Speaker. Support means: 1.: Fixing Small theme compatibility issues. 2.: Delivering Small CSS Customizations. 3.: Login into the WP of our Premium Customers and fix issues if needed. Most importantly you'll need to be very forthcoming and respond to support tickets using Zendesk. When a Bug or Issue is found you'll have to feedback it to our Developers and either propose a Codefix or be able to describe the issue on a Technical Level so that they can then update the Code on the Github Repo in order for it to be included into the next Version. This is a longterm position and the workload depends on how many support queries are coming in. That means for you that some weeks you'll work 3 to 5 hours and some other weeks you might work...

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
QuickMail is a booming internet business with 4% growth per week and more than 350 customers in the sales acceleration space. I'm kicking ass and so should you to be allowed to join the team. ------------------ What you get into? ------------------ Be part of a booming internet startup and a lot of freedom about evolving your role in the company. You'll be put through a lot of uncomfortable situations and grow personally like never before. Your main starting role will be in customer support. You'll be exposed to lots of new things to do as you grow into the role. You'll get weekly 1-1 with the founder (me) to specifically help you grow. -------------------- What I'm looking for -------------------- I'm primarily looking for someone to help me dealing with high demand support, building knowledge base, answering user questions and being comfortable pro actively talking to users on the live chat. People should love your personality, I'm not looking for a robot. You...

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Are you looking for some spark in your career? or maybe a job where your passion doesn't go to waste or make you feel like just another number! then look no further and apply now! We are a small team with a passion to deliver flexible and scalable IT services in Australia. These services include web hosting, domain names, SSL certificates, dedicated servers and at times custom solutions to meet our clients demands. You will be expected to be highly motivated, self-managed and deliver the desired outcomes within reasonable deadlines. Requirements: * Phone support between the hours of 06:00PM AEDT - 02:00AM AEDT (8 hours), * Must speak and write fluent English; * Respond to telephone, email and live support requests; * Respond to technical support & account billing requests; * Strong understanding when troubleshooting Web, DNS and MySQL server issues; * Knowledge & fundamentals of web hosting and domain name registrations; * Troubleshooting and diagnostics skills; * Strong...

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Key Responsibilities Own and resolve customer issues for our broad customer base of fortune 500 companies Support mission critical applications in various time zones Troubleshoot, diagnose and resolve customer issues independently, using available resources Reproduce issues from customers' description of the problem and/or from customers' code snippet Write a knowledge­-based article for every new issue you resolve Read and interpret product log files Attention to detail in analysis and CRM updates Communicate effectively with customers, including expectations for callbacks and follow­-up on their issues Manage difficult customers effectively and professionally, seeking help from senior staff or forums and other resources available to you as needed Log bugs with development team with clear and precise information, detailing how to reproduce the issue Utilize your language skills and demonstrate an increasing level of customer care skills Weekend on­ call...

Hourly - Est. Time: Less than 1 week, 10-30 hrs/week - Posted
Hello, we are a non profit youth football team. I am a volunteer, building our site on godaddy website builder. I am NOT A CODER or web developer. I managed (after like 30 hours) to get a skeleton of our registration form built, wrapped in a nice neat table. Our form may not even work, I need help adding the javascript to make it function. In order for us to publish our site, we need either one of the two solutions: Ideally: Have the submit button email html form submission to our site, and prompt the paypal express checkout to open (should open in small little window) and help creating/adding a script that would make the radio button element (where parents select either football or cheer) decide/condition what price will be set when the paypal express window opens (I have no idea how to even integrate script into our html form) 2nd solution: help fixing html form to be a conditional submit button so that when clicked it will email the html form submission to us and redirect conditionally...

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Are you an at home Mom or Dad in need of a flexible schedule? Are you unemployed and unsure how you will support your family when your unemployment benefits expire? Is commuting back and forth to work a bit of a problem? Or maybe you just want a way to make extra income? If you answered yes to any of the questions, HELP IS HERE! Picture Position: Client Support Professional Handling inbound customer care inquiries including: Billing inquiries, customer service inquiries payment arrangements Discount inquiries Updating account information Changing rate plans, providing technical services Troubleshooting devices Ordering new devices and cancellations/retentions and other services

Hourly - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Especialista en Wordpress. Configuración de plantillas de Wordpress. Instalar Plugins, subir contenido.