Technical Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are an aerospace company and we need to hire level one technical support to assist us in level one telephone support for our flight simulation technology. Job will consist of opening service requests on inbound phone calls, manage the support queue, handle requests for level 2 support, support workstation and basic operating system issues in WINDOWS and CENTOS or UBUNTU. Should know aviation and flight simulation. Pilots and aviators in technical support fields are a plus. Your English must be absolutely amazing. Should be familiar with X-Plane. You must have a very reliable Internet connection. You will be handling these calls through softphone telephony system. If you have a SIP phone available that is even better.
Skills: Aviation CentOS chat support Customer service Live Chat Operator Phone Support Technical Support Ubuntu Windows Administration
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
An experienced WordPress developer is required to assist with customer support. Support will be provided to our members for issues they may experience relating to the use of our WordPress Themes. Agents are expected to be proficient in HTML5, CSS3, JS and PHP as well as have a strong understanding of WordPress. Applicant must be available to work UK business hours 9am - 6pm GMT Monday - Saturday if needed.
Skills: CSS3 HTML5 JavaScript jQuery PHP WordPress
Fixed-Price - Intermediate ($$) - Est. Budget: $500 - Posted
Hi I am looking for a NOC suppot for the following: - Resolving Tickets - Monitoring Traffic Stat - Routing and Testing This will be a full time ongoing position.
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Maestrano is looking for a great technical support team member to bring a high quality technical support to our developer community and the front facing end user support, ensuring that only critical bugs and incident reach our internal engineer team. See full description here:
Skills: API Documentation Atlassian JIRA Email Technical Support PHP Ruby on Rails Technical Documentation Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Do you like gaming? Alchemic Dream is a fast-growing company that offers a wide range of remote positions on five continents. Pioneers & Leaders for over ten years, we have been the premier international provider of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content. We also provide services to online payment and virtual goods providers. We are currently looking for a French - English Customer support agent which main tasks will be to assist players in troubleshooting their account issues and help them with their ingame problems. Complete training is provided internally. Languages: French Native Very good English skills Requirements: Excellent written and verbal communication skills in French and English Good operating system and computer technical skills, Strong motivation and high level of commitment, Autonomy and good time management skills, Broadband internet connection and a good computer. Many of our clients are mobile app companies, so having a mobile device such as a smartphone or a tablet is also crucial. Passion for gaming is an asset :)! apply via:
Skills: Customer service Email Handling French Technical Support
Hourly - Expert ($$$) - Est. Time: Less than 1 week, Less than 10 hrs/week - Posted
Looking for a Joomla expert to help with fixing my site: Not sure what happened to my site. My admin page is showing up with a white background, not your standard blue background log in page. I have an error code "Under Extension warning: The PHP temporary folder is the folder that PHP uses to store an uploaded file before Joomla can access this file. Whilst the folder not being set isn't always a problem, if you are having issues with manifest files not being detected or uploaded files not being detected, setting this in your php.ini file might fix the issue." And my pictures are not uploading to the database. I recently updated some extensions, and possibly updated the Joomla version from 3.0 to 3.5 not knowing what I was doing. Not sure where to go from here or how to fix this.
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hi! We help restaurants grow their business via web/mobile/Facebook ordering. We're looking for a smart, capable person to help us handle support coverage over the weekend (with possible backup coverage at other times). During this time, you will also assist with customer service and technical support requests, as well as onboarding of new customers, helping them to get their restaurants set up successfully for online ordering. Everyone in our company has a focus on customer service. While we work on official processes/procedures, you'll be expected to learn as you go and ask questions when you need help. We take inbound requests via chat, email, and phone. Customer requests typically are about problems they're having or system enhancements they'd like to have. We also get sales leads from potential customers, often with questions about how our product would work for them. We also do remote installs of our software on client computers, so you would be expected to perform these remote installations (with training) and troubleshoot installations when they have issues. You must be fluent in English and be able to write/speak in a conversational tone. Technical experience is a huge plus. You must be able to install software and perform basic configuration tasks on Windows and web applications. If you're a coder and can hold a conversation, you're probably qualified, so please apply. Restaurant/food service experience is also a big plus, but not required. Sales experience, also a big plus, but not required. A high speed, stable internet connection is required, as our phone app is VoIP-based. You will also need a decent headset, because most built-in microphones are terrible. You must have a quiet work environment for accepting/making calls. You will be working directly with the Customer Success Manager and can contribute to processes to make things work better. We are a small company and we love open communication. Our team is distributed -- everyone works remotely from Cleveland, Chicago, the Phillippines, and Belarus. In your application, please describe how you would add value to our project, and please ask any questions that you have. Boilerplate/copy-paste applications will be rejected; please put a little thought into it so we can learn more about you. Tell us about yourself, your work history, future plans/goals, and what would make this job a success for you as well as us. :) The is a long-term opportunity. Please let me know if you have any questions; I'm looking forward to hearing from you. Thanks! Norm
Skills: Technical Support