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Technical Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a Customer and Technical Support Representative who would like to join a team of professionals working in the Surveillance and Security Industry. - Are you technical savvy? - Are you a result driven person? - Are you a patient person, able to guide the customer through the troubleshooting process? - Are you quality and efficiency oriented? - Do you love making your customers happy? - Do you like being part of a team and work towards the same goals? - Are you available to work in shifts, including the weekends? - Do you have great communication skills? If you can answer positively to the above questions, then we would like to know you. Looking forward to welcoming you in our team!
Skills: Customer service Customer support Email Handling Phone Support Technical Support Telephone Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are a WordPress oriented agency looking for someone to run customer support. Familiarity with WordPress, web design, and online marketing is a MUST. You should be good enough with WordPress to handle any tasks that come in that will take less than 15 minutes (i.e. move this picture here, update this text, install this plugin). Familiarity with Infusionsoft would be a HUGE plus here. You MUST be a PERFECT English speaker able to work on US business hours. Your main job is going to be to take incoming requests and direct them to the right people. However, if jobs are small, you can just take care of them. Familiarity and ability to quickly troubleshoot other software is huge. i.e. - I need to set up a 2nd network in Ning, can you do that for me? or I need to connect my Leadpages page to Infusionsoft. or our Zapier zap stopped working (if you understand that one and can fix it, triple extra credit) We don't have a huge budget. And, again, you don't need programming ability for this job - this is not a custom design or programming job. But you do need a real understanding of the internet, websites, and particular WordPress' interface with those two things.
Skills: Infusionsoft Administration InfusionSoft Marketing WordPress
Fixed-Price - Entry Level ($) - Est. Budget: $30 - Posted
Do you love helping others understand how to use technology better? Are you extremely tech savvy and have no issue tinkering and learning the latest cloud tools or popular software like Google Docs, Gmail, or Microsoft Office? Then we're looking for you! We need tech savvy individuals who are customer focused to create video screencasts that teach non-tech savvy individuals the simple "How-To's" when it comes to using the latest cloud tools and services along with popular programs like Microsoft Word and Excel. The screencasts should be: - no longer than 5 mins in length. - contain step-by-step voice over instructions that are energetic and clear to understand - done on either a Mac or a PC - Video should be high quality in preferably MPEG-4 (MP4 format) This is an open call to find the right freelancers for a beta-project. Please submit 3 video screencasts for any of the following technologies with a How-To demonstration of a feature of your choosing: Google Gmail Google Drive Google Chrome Mac OS X Edge Firefox Windows 10 Microsoft word Microsoft Excel WordPress Evernote Slack MailChimp Join.Me Webex Android iOS Facebook Twitter Linkedin
  • Number of freelancers needed: 3
Skills: Google Apps Mac OSX Administration mailchimp Microsoft Excel Microsoft Word Social Media Marketing Technical Support Video production WordPress
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are WordPress theme development company that provide our customer premium WordPress themes and Web templates via our website http://kopatheme.com/ and http://themeforest.net/user/kopasoft/portfolio . We are seeking for experienced WordPress developer who can work long term with our support team. This job need about 2 hours working per day. Requirements: - Experienced in WordPress/HTML5/CSS/jQuery programming. - Experience in website setup, cPanel, my SQL. - Excellent English communication skills in written. We will provide a test for candidates. Thanks
  • Number of freelancers needed: 2
Skills: CPanel CSS CSS3 HTML5 jQuery MySQL Administration PHP WordPress
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a SaaS product company looking to expand our support team. Your responsibilities will be to learn our software platform and work with the team to help our customers troubleshoot and learn how to use our software. You will regularly be coordinating via email and telephone, thus we prefer individuals in North America (USA / Canada). The job involves a heavy load of work. You will be busy handling questions from customers at a fast pace. On the occasional light workload day, you will be responsible for keeping our training documents up to date. The right candidate has experience learning how to use and teach existing software platforms. While no programming knowledge is needed, we are looking for people who have an interest and some basic skills in HTML and javascript. The work hours are flexible but cover US daytime hours. There is opportunity for long term work and growth. We have a mostly remote team with a high year over year retention rate with both our customers and our employees.
Fixed-Price - Intermediate ($$) - Est. Budget: $500 - Posted
We are the company that works in hosting industry field. We are looking for a freelance customer service assistant for Italian with fluent English. The right candidate would be: - providing help to customers with pre-sales questions; - solving some technical issues; - communication via Email, Chat, Tickets
Skills: Customer support English Italian Technical Support
Fixed-Price - Intermediate ($$) - Est. Budget: $500 - Posted
We are the company that works in hosting industry field. We are looking for a freelance customer service assistant for the following languages with fluent one of these: English, German, Spanish. The right candidates would be: - providing help to customers with presales questions; - solving some technical issues; - communication via Email, Chat, Tickets Please, specify your language(s) applying for this job.
  • Number of freelancers needed: 3
Skills: Customer support English German Spanish Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Looking for a smart, friendly and enthusiastic freelancer who can help be the voice of our growing brand's initial support. Our product is a video device that integrates with a wide range of medical imaging software platforms. We need someone to help talk customers through the setup, answer common questions and initiate screen sharing with them and walk them through the setup. Communication with team members, accurate time tracking and flexible hours are an important part of this role. You will need to be located in the US, ideally in the NYC area. There may come to be additional projects, as we are a quickly growing company looking for someone to do more than most tech support. We want our customers thrilled to use the product and you'll be a big part of that.
Skills: chat support Computer Skills Customer service Technical Support
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