We help restaurants grow their business via web/mobile/Facebook ordering. We're looking for a smart, capable person to help us handle support coverage over the weekend (with possible backup coverage at other times).
During this time, you will also assist with customer service and technical support requests, as well as onboarding of new customers, helping them to get their restaurants set up successfully for online ordering. Everyone in our company has a focus on customer service.
While we work on official processes/procedures, you'll be expected to learn as you go and ask questions when you need help. We take inbound requests via chat, email, and phone.
Customer requests typically are about problems they're having or system enhancements they'd like to have. We also get sales leads from potential customers, often with questions about how our product would work for them.
We also do remote installs of our software on client computers, so you would be expected to perform these remote installations (with training) and troubleshoot installations when they have issues.
You must be fluent in English and be able to write/speak in a conversational tone.
Technical experience is a huge plus. You must be able to install software and perform basic configuration tasks on Windows and web applications. If you're a coder and can hold a conversation, you're probably qualified, so please apply.
Restaurant/food service experience is also a big plus, but not required.
Sales experience, also a big plus, but not required.
A high speed, stable internet connection is required, as our phone app is VoIP-based. You will also need a decent headset, because most built-in microphones are terrible.
You must have a quiet work environment for accepting/making calls.
You will be working directly with the Customer Success Manager and can contribute to processes to make things work better. We are a small company and we love open communication. Our team is distributed -- everyone works remotely from Cleveland, Chicago, the Phillippines, and Belarus.
In your application, please describe how you would add value to our project, and please ask any questions that you have. Boilerplate/copy-paste applications will be rejected; please put a little thought into it so we can learn more about you. Tell us about yourself, your work history, future plans/goals, and what would make this job a success for you as well as us. :)
The is a long-term opportunity. Please let me know if you have any questions; I'm looking forward to hearing from you.