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Technical Support Jobs

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Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
You have to be respectfull with te people and know you have to give a good service. You have to help the people and give your knowledge for helping the best way. You never can be mad. The coustomers is always right. You must try to looking different solution for the coustomers. Freelancer does a good job.
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are using Bicom PBXware MT system and we are looking for someone to help our customers with tech support on live chat and phone, the system is very easy to learn and perfect English is required along with some experience with Asterisk/Hosted PBX
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Required Skills and Experience: Customer Orientation – You must be able to look at issues from the customer’s perspective and empathize with their situation, so you can be an effective agent and advocate. Communication Skills – You must have excellent written and verbal communications skills and strong listening skills, so you can ask good questions and provide viable solutions to our customers. You must be fluent in English. Technical Skills – You don’t need to be a programmer or engineer in this role, but you do need to have above average computer skills, so you can learn our products and resolve basic operating system and/or database related issues. Customer Support Ticket Handling Skills – You need to be able to interact directly with customers (in English) through phone calls, emails, a ticketing system and live chat to be effective in this role. Business Orientation – 95% of our customers are businesses. You don’t need to be an expert in their specific industry,...
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
As a Level 2 Support Agent, you will: Learn and become proficient in solving technical issues in at least three of our products Solve complex technical issues escalated by Level 1 Support staff Proactively document, monitor and update Support tickets and actionable steps taken Support the Level 1 agent in communicating progress to the customers Submit software product issues (bugs) to product development for resolution Validate and document software bug fixes in product releases before they are made available to customers Stay up-to-date with all the latest technologies concerning our software products Create Knowledge Base Articles / Technical Notes Provide technical support and product training to other team members Participate in Team Meetings What we’d like to see in your background: Proficiency in using commonly available Windows platforms Proficiency in at least one of the following Oracle SQL Server ASP.Net Java Windows Networking UNIX Networking Excellent...
Fixed-Price - Est. Budget: $ 1,200 Posted
The support engineer will have experience with customer support in Korean. The support person will: Help customers with resolving customer question on phone or chat Support person will answer email in resolving a technical issue Help customers use the product an new features Work with engineers on resolving issues
Hourly - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Ghostruck makes moving scary simple by helping customers book a move in minutes and helping licensed professional movers get more jobs to fill empty trucks. Our customers love the convenience and our movers stay busy with clean, well-paid jobs. Our job in support is to maintain the happiness! The Community Support Lead is all about helping movers and customers in our moving marketplace. You take customers and turn them into our strongest evangelists, and you’re always looking for unique and innovative ways to solve problems. You’ll be providing exceptional support, ensuring that problems are resolved promptly to create a wow experience. RESPONSIBILITIES Deliver high-quality service via our email and phone support platforms Be a passionate advocate for movers and customers while answering any questions that come your way Show empathy to movers and customers while solving problems and addressing unsatisfactory experiences Build loyalty among new users and get our early adopters...
Hourly - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
We run a popular integration service with OpenCart allowing merchants to link their store inventory with eBay, Amazon and Etsy. Our support team require additional assistance with 1st line support, helping users understand how to set up and start using the service along with offering any additional services we may be able to offer them. Before you are able to liaise with our customers you will be required to prove you are up to our standards and that you understand the module. All applicants that are accepted will start by: 1. Read through our on-line documentation / user guide 2. Set-up your own installation of OpenCart and link to one of our test accounts. 3. Extensively learn how things work, and report any questions to the support team leader. 4. Pass an assessment on your customer service skills in a mock environment. We will not assist you in setting up an OpenCart installation, if you cannot perform that task you are not suitable for the role. Experience with OpenCart...
Hourly - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
Hi, Need a person to do help-desk on per ticket basis. Troubleshoot any customer issues by Remote Desktop using AVG Managed Workplace or Teamviewer. Issues may be slow of system, printer installs, outlook setup etc. (Basic desktop issues) I would like it to be done via per hour, as I need them to respond to tickets as they come in. Thanks.
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are developers of http://jivochat.com, a software that helps website owners to chat with visitors on their sites. We have more than 100 000 websites using our product, mostly from Europe and Asia. Right now we are starting to expand to the Brazilian market, and we need a support/sales ninjas for our team to help us conquer it. The task is to contact customers that sign up on our website and handle incoming requests regarding JivoChat in Portuguese and in English. The goal is to increase our user base in Brazil. Channels are phone, email and live chat. The job is to help customers install and start using our software, help solve arising problems and motivate them to purchase the premium license. We require that our candidates are fluent in English and are native Portuguese speakers. Also we require basic understanding of how websites are built (how does HTML/CSS look like, how to use browser console to monitor errors, what are the most popular CMS etc.). We'll ask you to work full...
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Our web service is a web development tool. We are looking for web developers to perform as tech support people, HTML5/CSS3 expertise is a must, Javascript and PHP/MYSQL is not required, but it's a plus. You must be able to read and understand questions from our customers, and provide good explanations and examples. Since our customers are website owners or webmasters, you need to have : -An extensive web development experience to succeed in this position. -A passion to walk users through out a workaround, a medium to high level knowledge of Javascript. IMPORTANT: -You must be a quick learner -You must have a high common sense and high proactiveness -You must be very clever to learn in deep all of the features our tool have. Sounding professional is very important for us. English grammar is extremely important. Also, applicants who make even a single mistake on punctuation, capitalization in the cover letter, will not be considered. So, double check your profile and...
Fixed-Price - Est. Budget: $ {{ job.amount.amount | number:0 }} Open to Suggestion Hourly - Est. Time: {{ [job.duration, job.engagement].join(', ') }} - Posted
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