Technical Support Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Manage Protect (https://www.youtube.com/watch?v=REuxHK6_Rw4) is a fast growing Australian business delivering technology enablement to Australian & New Zealand SMB’s through over 800 trained and certified IT service providers. We seek a technology & customer service champion to join our team, who is passionate about making a difference to SMB’s across Australia & New Zealand. This is an ongoing role in help desk - between 15-35 hours a week dependant on the applicant. The applicant requires excellent customer service, problem solving & communication skills. A strong understanding of the technical foundations of email, Outlook, and internet technologies is also required. We will provide training and escalations paths. Our services are: Hosted Exchange, Email Filtering, Web Filtering, Email Archive, Endpoint AV, Email backup, Skype for business, File Sync & Share. The successful applicant would be responding to queries via email, chat and occasional telephone coverage. They would be in contact with our Sydney based team via Skype and phone.
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Hi all, I need a Freelancer that applies with my Guru.com Account for Jobs regarding Microsoft Excel and VBA Programming Jobs. The text should always be personalized on the job requests the post contains – so no pure copy paste. You should have: - Basic technical knowledge in MS Excel and VBA to understand the jobs - Perfect written English skills, no spelling mistakes should be made when sending the offers - Experience on guru.com platform is a plus You will be paid per hour, I assume that you can send 3-5 applications per hour. I estimate that there will be maximum of 3-4 hours per week to be done, as there are not more jobs posted in this segment. Thanks!
Skills: Customer service English Microsoft Excel Technical Support
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Answer email inquiries to the software customer in the best way possible. I am a software developer and seeking technical customer assistance who are friendly and comfortable with technology. Most important is to let the customer know that their question is important and will do your best to answer it fully. Most technical questions I would answer naturally, but the best worker for this project would want to learn more and successfully learn more about how to use the online software over time. Billing would be done paid 1/2 hour per email. The successful candidate would learn the software which takes some time and would pay 3 hours time to learn the software before going to support role and being available for emails. For every week, regardless 1 emails or 2 emails to start, billing would be at 2 hours. Seeking reply to inquiries during specific hours 8am EST USA to 4pm EST USA and would route copy of emails to you. Ever reserve a hotel, car or booked a show online? The software allows customers who need a quality used tire to search for the tire with member used tire stores. Your task would be to support the software for the used tire stores. The software is mostly inventory management; what's sold, where it is, and specifics about that tire. This software is online for both regular internet use and mobile devices as described in the attached photos. In reply to job posting, describe as best what the software does in more detail as per the screen shots and how you see your role. If you've ever purchased a used tire before, reply with that experience(s). Update on Candidate Review process: The successful candidate would become familiar with the Discount Tire Pro software. Review access here and will setup interview times via skype early next week. add contact michael.tirepro 2 different logins to access same demo: Manager / Owner (desktop) and Employee (smartphone) at this URL: http://discounttirepro.net/subscriberCpanel/ Manager / Owner: demostore Password : demostore Employee : demostoreem Password : demostoreem Look forward to working with you and winning together for our clients and their customers. Michael Discount Tire Pro Software See Local area websites in metro areas: columbususedtires.info - mobile friendly clevelandusedtires.info cincinnatiusedtires.info detroitusedtires.info - mobile friendly pittsburghusedtires.info indianapolisusedtires.info Cities being implemented: west chicago south chicago north chicago louisville baltimore Washington DC St Louis Milwaukee Western Michigan Central PA Philadelphia nashville knoxville memphis Illinois (outside of Chicago / St Louis) Boston New Jersey North NYC New Jersey South NYC New Jersey State New York North of NYC Connecticut
Skills: Customer support Internet Marketing Software Documentation
Fixed-Price - Intermediate ($$) - Est. Budget: $5 - Posted
General Remote tecnical Support. Provider will use a tool like GotoAssist and or Teamviewer to assist both internal and external users. Support Tickets will include support for: 1) email installation and configuration 2) virus removal 3) application installation 4) application setup 5) computer reformating 6) application configuration 7) basic user Training Spanish speaking providers will be a big plus. We will pay a fix price per ticket based on the complexity of the ticket.
Skills: Customer service Customer support Desktop Support Phone Support Spanish TeamViewer Technical Support
Fixed-Price - Intermediate ($$) - Est. Budget: $10 - Posted
Hello. I only required you to engage in a Q&A session with me to clarify some doubts I have. You will not be required to implement or do anything, except answering my questions. My questions revolve around asking for a good service provider to upload my images which will later be retrieved via mobile apps, as well as some legal do and don'ts. You should have a good grasp of image hosting providers, what pricing (or free) they offer, and their features, as well as familiar with said company TOS for do and don'ts. More details upon hiring. In addition to answering some queries, you should recommend some service providers to me as well. Your reply should be as factual and as informational as possible. Session should not last too long.
Hourly - Expert ($$$) - Est. Time: 1 to 3 months, Less than 10 hrs/week - Posted
We require an experienced Nutritional Chemist to carry out some product​ development and testing for some new product development in the nutritional supplement and health area
Skills: Chemistry Nutrition Scientific Research
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
------------------------------ Overview ------------------------------ We are looking for a customer service oriented Help Desk Specialist to provide technical support to our WordPress plugin in an efficient and accurate manner. You will be considered as the firm’s front line support hero and you will solve basic technical problems with WordPress, PHP, CSS and provide support for all assigned areas. The goal is to make sure that customers get excellent prompt support and rave about our excellent plugin. ------------------------------ Responsibilities ------------------------------ • Provide first level contact and convey resolutions to customer issues • Properly escalate unresolved queries to the next level of support • Track, route and redirect problems to correct resources • Update customer data and produce activity reports • Walk customers through problem solving process • Follow up with customers, provide feedback and see problems through to resolution • Utilize excellent customer service skills and exceed customers’ expectations • Ensure proper recording, documentation and closure • Recommended procedure modifications or improvements • Preserve and grow your knowledge of help desk procedures, products and services • Create and update online documentation ------------------------------ Your Skills ------------------------------ • Proven working experience in providing help desk support • Excellent WordPress general knowledge and use of hooks and filters • Good PHP skills where you can understand php functions • The more WordPress experience the better • Proficiency in English • Working knowledge of help desk software, databases and remote control • Strong client-facing and communication skills • Advanced troubleshooting and multi-tasking skills • Customer service orientation • You must LOVE support! ------------------------------ REQUIREMENTS FOR BIDDING ON THIS PROJECT: ------------------------------ A. Your bid needs to include details of your previous support and WordPress experience. B. What help desk software you have used before C. Brief explanation of your PHP experience to diagnose and solve problems with WordPress I understand that you may questions prior to being able to post your bid. Please let me know and I will be happy to discuss any aspect of this project with you. Thank you!
Skills: Customer support PHP WordPress
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are a small company with about 10 employees that work on on independent workstations and laptops. We are not networked except to connect to a server to access a common Quickbooks data file. We have an ongoing need for tech support for issues that come up related to: - Windows 7 - 10 - outlook 7-10 - IOS, Android - Quickbooks networking and access errors - Adobe - MS Office Suite - Excel - Dropbox - Office 365 This is one issue i am having now i need resolved ASAP: http://screencast.com/t/VQH4GDiqGz1 i would like to allow remote access but have the connection recorded or somehow monitored so we can track what is done while you are in our system for security reasons.
Skills: IT Service Management Technical Support