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Technical Support Jobs

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Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Are you an at home Mom or Dad in need of a flexible schedule? Are you unemployed and unsure how you will support your family when your unemployment benefits expire? Is commuting back and forth to work a bit of a problem? Or maybe you just want a way to make extra income? If you answered yes to any of the questions, HELP IS HERE! Picture Position: Client Support Professional Handling inbound customer care inquiries including: Billing inquiries, customer service inquiries payment arrangements Discount inquiries Updating account information Changing rate plans, providing technical services Troubleshooting devices Ordering new devices and cancellations/retentions and other services

Hourly - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Especialista en Wordpress. Configuración de plantillas de Wordpress. Instalar Plugins, subir contenido.

Hourly - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
USA based wholesale VoIP telecommunications company needs VoIP support person to assist with customer and vendor support. This would include answering customers tickets, opening tickets with our vendors and monitoring the traffic and on the soft switch. This is a permanent position. Customer tickets usually come in during regular business 8am -8pm Eastern time. We are a small company and do not have that many tickets/issues (some days there are none, other day as many as 4-5) usually there is not much work but we need someone to take care of the issue no later then 30 minutes after its reported. So that means that you should be available during those hours to handle the request. No phone is support required. Tickets are handled in zendesk. Knowledge of the ticketing software Zendesk is a preferred. Prior customer support in VoIP is required.

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Key Responsibilities Own and resolve customer issues for our broad customer base of fortune 500 companies Support mission critical applications in various time zones Troubleshoot, diagnose and resolve customer issues independently, using available resources Reproduce issues from customers' description of the problem and/or from customers' code snippet Write a knowledge­-based article for every new issue you resolve Read and interpret product log files Attention to detail in analysis and CRM updates Communicate effectively with customers, including expectations for callbacks and follow­-up on their issues Manage difficult customers effectively and professionally, seeking help from senior staff or forums and other resources available to you as needed Log bugs with development team with clear and precise information, detailing how to reproduce the issue Utilize your language skills and demonstrate an increasing level of customer care skills Weekend on­ call...

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Key Responsibilities Encourage proactivity, self-sufficiency and outside the box thinking within the team Coach and mentor the team on their day to day duties and internal projects, lead by example Define and review personal goals for each team member including career path and growth Coordinate global team resources to provide 24/7 support (time zones, vacations, holidays) Act as point of escalation for the Customer Support team and customers Drive productivity and performance to overachieve on Aurea Customer Support goals Provide regular reports to Customer Support management Work with the Development team on customer issue prioritization Document processes and knowledge (e.g. record technical sessions, knowledge base, wiki) Identify and address knowledge gaps, ensure common understanding across the team Own and resolve customer issues for our broad customer base of fortune 500 companies Attention to detail in analysis and CRM updates Communicate...

Hourly - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
Hello All, I am having very good opportunity as a web manager , you have to login and manage team , it is very good Team handling job.

Fixed-Price - Est. Budget: $ 1,000 Posted
We prefer to talk directly to the Call Center Owner. Agents must be: 1. Fluent in oral and written English. 2. Knows technical terms in Computer 3. At least 50 wpm (Typing Speed) 4. With Tech/Customer Service experience is an advantage Call Center must be: 1. At least 20 mbps Download and 5 mbps Uploads (Depends on the number of computer) a. You must have at least 4 ISP Static IP 2. With In-House IT Specialist 3. We need 1 Supervisor and 10 agents for pioneer team. Pls note that there were three types of screening that the agents should passed. KINDLY ATTACHED YOUR COMPANY PROFILE when you apply to this job. Training starts on June 29, 2015 Thank you and Good Luck everyone.