I'm looking for a technically-oriented person to serve as support personnel for my small but growing marketing agency. I'm not looking for someone to handle inbound calls or deal with a constant barrage of annoying questions, but rather to be my go-to point of contact when anything goes awry on our computers or software systems. We're a three person content marketing & design shop and we're all really friendly and nice to work with!
The ideal candidate doesn't need to be an expert in every piece of software we use, but should be technically adept and a quick learner, willing to dive into support articles and figure things out when something goes wrong. You should have a great internet connection, work normal US or European business hours, be a native or fluent English speaker and be willing to remote connect to our computers to fix issues as they come up.
This isn't a great fit for systems specialists or networking wizards-- I'm budgeting up to $15/hr for the role and work will come intermittently and be of a troubleshooting nature. Good for someone building a customer service business or looking for the freedom of remote work! Please address your proposals to me directly. My name is Justin and I'm trying to avoid the cut-and-paste spam that comes with posting a job here! Thanks for your interest.
Stuff we use:
Both Windows 10 and Mac OS
Adobe InDesign CC
Adobe Photoshop CC
Adobe Illustrator CC
All of MS Office 365, but especially Outlook
Trello, Asana, ToDoist
And a number of hosting accounts for clients we could use some help managing!