Technical Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a customer service oriented Help desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.
Skills: Customer support Email Handling Microsoft Active Directory Microsoft Office Portuguese Skype Technical Support Windows 7 Administration
Fixed-Price - Expert ($$$) - Est. Budget: $50 - Posted
Hi we need someone who is an expert with itunes we want to make a podcast from our current videos that we post every week to our website. Set it up where everytime we post a new video to our site the feed will automatically take the audio portion of it from the video and register it into itunes where people can listen to the audio version as a podcast. We need you to set everything up from A-Z for us and guide us along the way until we are up and running. For someone who knows the process it's pretty straight forward and easy and shouldn't take much time as Recap: 1. Guide us how to Set up itunes what we have to do 2. Make audio from our videos that we post weekly to our website register automatically to Itunes so people can listen to it as poscast 3. Test and make sure everything works 100% Thank you very much
Skills: Technical Support
Fixed-Price - Intermediate ($$) - Est. Budget: $350 - Posted
Global Forex Company looking for an individual to work full time on technical support for customers. 5PM to 2AM EST, Monday to Friday. Spoken and written English must be excellent Must understand Forex Trading Must understand MetaTrader 4 in detail Must have great computer skills Must take own initiative to solve customer challenges
Skills: Computer Skills English Foreign Exchange Trading MetaTrader 4 (MT4) MQL 4 Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are located near San Francisco, and provide remote, telephone and on-site technical support to residential and business clients who have 10 or fewer computers, typically. Some of the most common remote services we provide are email setup & virus & malware removal; printer setup & troubleshooting; Help with Microsoft Office applications; Help with other common applications like iTunes, Quicken, Firefox; help with network connectivity; advice on repair vs replace; new computer specification, etc. Our clients are high-income and require a high skill level, perfect communication skills, empathy, and technical advice. We charge by the hour, and some clients have prepaid service agreements. It’s very important to gain the client’s trust, identify and resolve their issue as quickly and painlessly as possible. Most of the service calls involve using our remote-control software to remote into the client’s computer and provide the service. Other calls will be for telephone advice, or to answer questions. You will also fill-in for the Office Manager during breaks and vacations by answering the phone, setting up remote and on-site appointments, answering questions from prospective and existing clients.   The candidate will act as an in-house technical support expert and will be responsible for providing support to end users on a variety of technical issues. Tasks & Responsibilities • Provides Tier 1 & 2 support to end users. • Responds to client telephone calls, emails and personnel requests for technical support. • Documents and monitors the problem to ensure a timely resolution. • Identifies, researches and resolves technical problems, such as printing issues, malware/viruses, network connectivity issues, email problems, Microsoft Office issues. • Troubleshoots, configures and installs residential & very small business computer systems and peripherals. • Provides proactive and reactive monitoring and support of client computers, Microsoft servers, and other devices. • Communicates with clients to provide status, feedback, or general information regarding their request or inquiry for service. • Conducts client satisfaction call backs via phone and/or email and record results in the incident tracking system. • Recommends systems modifications and upgrades to reduce user problems. • Escalates issues that are not able to be resolved remotely to managers for resolution. • Develops knowledge and technical skills on a continuous basis to stay abreast of current trends and developments in information technology. Skills & Qualities • Advanced knowledge of PC components, Networking hardware such as routers, switches, access points. • Basic to intermediate knowledge of Mac computers, or willingness to learn. • Intermediate knowledge of Microsoft based server operating systems & networking protocols. • Exposure to voice and data telecommunications systems and remote access technologies for support and office connectivity. • Advanced experience with Microsoft Desktop operating systems and Office Automation tools (Office 2007-2016 Professional [Outlook, Word, Excel, PowerPoint,], Internet Explorer, etc.) • Ability to set up and operate a variety of computer equipment. • Ability to work efficiently, in an organized manner and with attention to detail. • Ability to communicate effectively regarding technical matters, both verbally and in writing. • Ability to interact with staff at all levels and to work under minimum supervision. • Excellent organizational, interpersonal, and communication skills. • Ability to multitask and work in a team setting. Commitment • The position requires a steady commitment to 40 hours per week. • We require that you make this your full-time, highest-priority commitment. We need you to be 100% present and available to do whatever it takes to get the job done well. • This is a full-time position, Monday to Friday from 09:00am to 06:00pm Pacific Daylight Saving time (PDT). Requirements • College graduate. Technical or Associate’s degree or equivalent in education and experience required. • At least 3-5 years solid, relevant work experience • Worked/interfaced directly with North American clients • Work from home if/when required in a comfortable and QUIET ENVIRONMENT; a qualified home computer system and RELIABLE high speed internet connection (DSL or cable/broadband) • Excellent verbal and written English communication skills
Skills: Customer service Customer support Email Handling Email Technical Support Helpdesk Phone Support Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I need someone who knows Opencart well for ongoing site maintenance, improve cx/ux, landing pages, etc.
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
We are looking for a part time experienced support staff Basic job requirements:
 - Moderating the support inbox, ensuring customers and potential customers receive responses within 24 hours of submission. - Testing bug reports locally and logging them in our projects system, with appropriate detail and testing instructions, when a bug is confirmed as legitimate - Pre-release quality assurance testing for every new release and product - Creating tutorials, documentation, screencasts and other forum materials to help guide people to success Working conditions: - This is a part time job. We expect you to provide 2-4 working hours daily, five days a week. - This is a remote job; you can work from anywhere you want as long as you deliver your work on time. - Working hours are flexible, no commitment on specific hours each day, but no ticket should pass 24 hours without having it answered. Your skills: - Good WordPress Knowledge. - Obviously HTML & CSS. - PHP (not a guru, no need for that, just some good skills to debug/edit/understand PHP codes). - jQuery ( not a guru, just to understand the basics of it, to debug or edit some visuals effects and plugin adaptations). - Experience with tools such as Firebug or Chrome Developer tools. - Good written English and communicating skills. - The patience of a saint and the ability to keep a cool head. - Self-motivated and work well independently Meaning you don’t need to be nudged every step of the way and are proactive in tackling things that need to be done without direction. - Willingness to learn new things and an aptitude for technology. To have a real-work situation, we will be conducting a simple test for all the applicants. Kindly find the details below. - Please complete these tasks http://tielabs.com/temp/support-tasks.pdf in a pdf or similar in English - You should mention how many hours it took you to develop the answer and the documentation article. - You should also mention what is the expected hour rate for this work. Thanks,
Skills: CSS English HTML jQuery PHP WordPress
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hello, looking persons for customer support service, who much know the Urdu and only from Pakistan candidate would be entertain with background experience.
Skills: Customer support
Fixed-Price - Entry Level ($) - Est. Budget: $5 - Posted
Customer Service Representative / $3/hr - Pay $3/hr -Available full time and weekends -Availability should be open from 9pm MNL up to Noon the next day - Minimum 2 years call center experience on inbound campaign Job Role: Take upwards of 30 inbound calls, filter if the customer is infront of their computer or not, and transfer the caller to a Level 2 technician for diagnoses
Skills: Antispam and Antivirus Computer Repair Computer Skills Email Technical Support English Grammar virus removal