Technical Support Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Note: Please fill out this brief questionnaire in order to get considered: WHO ARE WE? At Ellan Media, we believe that life is short and precious, so we empower entrepreneurs through personal development products to lives they are wildly obsessed with. Our flagship product, Source it!, was recently featured in Forbes as the world's premiere education in online hiring and outsourcing for entrepreneurs. We are looking for a technical project coordinator with serious tech talent to support our founder Bonnie Fahy, a thought leader in human relations and the brain-power behind Source it! WHO ARE YOU? For this role, you need to be very technically minded, more scientific than creative and incredibly optimistic and cheerful by nature - because this role has a lot of face time with Bonnie, we need someone who radiates positivity. (Debbie downers are not fun to work with) ;) We are growing at an INSANE rate and need an overachieving tech-nerd to support us as we expand into new, exciting territory and scale Source it! to a multi-million dollar level. Give us a year, and we’ll give you the tools and the skills you need to be HUGELY successful in the ultra-competitive landscape of Digital Marketing. While we love it when our contractors grow WITH us, we also support their growth - former contractors in this role have gone on to successfully position themselves as high level digital marketing consultants. As the Tech Project Coordinator, you'll be working on a number of technical and project related tasks, including: • Facebook ads • Creating and editing landing pages • Split testing and data analysis • Conversion-rate optimization • Webinars • Email marketing • Copywriting • Project management • Outsourcing JOB REQUIREMENTS This job is ideally suited for a cheerful friendly introvert who prides him/herself on over-delivering. You are a shameless overachiever. You love making other people happy, both with your amazing attitude and the amazing work that you deliver. You value your health and wellness and are committed to taking care of yourself physically and emotionally. - Must be self-motivated and can work with very little supervision. - Can meet tight deadlines - A natural problem solver, geek out on puzzles and are excited by new challenges. - Must be extremely organized. You will be handling a large number of projects at once, constantly making judgement calls about priorities, and often multi-tasking within active projects. - Should have excellent writing skills and be comfortable developing copy for a number of different mediums, including e-mails, blog and social-media posts, and ad copy. - A strong eye for graphic design, digital media, and copywriting is a huge bonus. This is a virtual, contract position. You will need to have your own computer with a webcam, high-speed Internet and a reliable phone. This position is NOT for you if: - You do not have at least 20 full hours a week to dedicate to this position. - You are frequently late. Deadlines scare you, and you have trouble submitting work on time. - Time management is something you struggle with. - Finding files and staying organized is not your thing - You love marketing but not aren’t really a tech-genius - You're defensive, argumentative, and blame others when things go wrong. TERMS: Hours: 20 - 30 hours per week Compensation: $15 - $25/ hour DOE All candidates who are being seriously considered for the role will be required to complete 1 - 3 sample projects for which you will be paid, to assess if you are a mutually beneficial fit for the company. References are also required prior to a final offer. NEXT STEPS: - Please address all correspondence in your application to Cara and fill out the google form in order to move forward with the process.
Skills: Conversion Rate Optimization Data Analytics Email Marketing Internet research Landing Pages Project management Technical Support
Fixed Price Budget - Intermediate ($$) - $1,000 to $2,000 - Posted
We are looking for a Tech Sales Team with atleast 6 month experience in Technical Support. In this job profile your role will be to take calls of customers who are facing problems with certain softwares as Adobe, Printer, Antivirus and after diagnosing the Issue you need to offer them solution and sale our Support. Very good salary and can work on commission basis as well.
  • Number of freelancers needed: 5
Skills: Customer service English Lead generation Sales Telephone Handling
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
*Answer incoming calls and emails. *Independently troubleshoot, resolve, and test technical issues for products assigned by the Team Leader. *Dispatch field engineers when appropriate. *Create appropriate documentation for all work performed. *Conduct customer training sessions for products assigned by the Team Leader. *Produce and maintain customer training material. *Engage Customer Service to assist with technical reviews of equipment orders. *Transition knowledge to other team members through documentation and communication. *Assist in the creation of technical support standards and improvements that increase efficiency and improve support turn-around times and customer satisfaction. *Engage in special projects as assigned. *Ensure the complete satisfaction of the customers. Skills: 3-5 years of experience in pharmaceutical or biochemical industry. Technical support experience preferred. Demonstrated ability to consistently deliver what’s promised on time, proactively provide status reports, and independently manage tasks from inception through completion with minimal supervisory guidance. Ability to work in a team environment with shared goals and responsibilities. Ability to provide clear and structured written documentation.
  • Number of freelancers needed: 5
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We have a small company that sells golf reservation software. We have 70 clients in the US and Canada. We are seeking a web savy technical support representative to handle customer issues related to our golf reservation software. The customers will range from the golfer having trouble booking their tee time to the golf course that is having trouble with our software. This position requires a person who can quickly learn all aspects of our software and be available Monday - Friday from 7am - 3pm US Pacific Standard Time. The person must have these skills: 1 - IT knowledge for trouble shooting issues with potential server and internet connections 2 - Understanding of how to set up SMTP emails 3 - Troubleshoot issues with our software 4 - Create and Update documentation for our software 5 - Provide outstanding customer support 6 - Speak native english with little to no accent 7 - Document all calls and details 8 - Understanding of golf and tee time reservations Training will be provided with our software backend administration area.
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Looking for people who enjoy gaming in particular mine craft to work along side me guiding people to donate. The Server, Hosting, Social media has been sorted, the server will be running in the next couple of days . projects like this make millions willing to give percentages of the company and business in return for maintenance and running. Ideal for people looking to make it big in the It industry and put on portfolio Craftonite Gaming Server is a new, up-and-coming server installation to change the way the world sees online gaming, we’ve devised a fool-proof, step by step guide to complete, dominate, and rule the modern gaming world, we’ve got plans, that have plans, and plans with plans, it’s important that we’ve got a backup plan, with A-Z separate backups, we’ve set aside a notion that all gaming servers are not alike, which is why we’re entering in the game now. We want to create ‘The’ place to go, the centerpiece of the gaming universe, we’ve devised a plan to get there, 3 step marketing plan to ensure global domination. 1. Establish Relative Fanbase via Social Media including YouTube, Twitter, Instagram, LinkedIn & Google Plus. 2. Hire team of developers to institutionalize the gaming server, to include preferable plugins, important gaming specifications, and make sure that everything is available to everyone. On deadline day of 2016, September. 3. Continue to grow, develop, hire staff members to process the server, as incentive offer 1% bonus’ to donations to each staff member.
  • Number of freelancers needed: 10
Skills: Administrative Support Customer service Social Media Marketing
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
This is a work from home job ,Work hours is from 8am - 1pm and 2pm - 7pm ...Mon-Fri and You will earn $30.55 per hr for this position,you are also expected online at Google Hangout during working hours. We also offerflexible hours.
  • Number of freelancers needed: 50
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
With the fast growth of our company, we are in need of computer savvy, highly technical personnel well versed in Help Desk positions willing and eager for personal growth and development. If you are looking for a long-term, full time, home-based position in IT, this is the job for you. To be successful in this position, we are looking for employees who: *HAS GREAT CUSTOMER SERVICE SKILLS AND PREVIOUS IT HELP DESK EXPERIENCE *At least a LEVEL 2 position in a Philippine BPO company. *Troubleshooting capabilities for most Windows operating systems and networked printers (Win XP to 8) *HIGH SELF-INITIATIVE AND PROCESS INNOVATION If you do have these qualifications, we would absolutely like to have you on our team. Compensation wise, we offer THE BEST PACKAGE in the market: *Starting salary of $3/hr, to be discussed and assessed with the management. *Full Tech Set-up including SSD-equipped ACER laptops, ASUS monitors, Yealink VOIP phones, Plantronics Headset, QOS Routers, Internet Reimbursement *Mandatory benefits in the Philippines including SSS, Philhealth, PAGIBIG plus an HMO And our best offer yet! *We offer a 2-3 weeks trip to the Chicago office and tours every year to 2-3 of our best remote employees from around the world. *After 3 years into the company, you are given the chance through performance deliberation to migrate to the US together with your family, all sponsored by the company. *Another year afterwards, the company may even sponsor for your greencard in the US. Interested? We need THE BEST people in our diverse and continually improving team.
  • Number of freelancers needed: 2
Skills: Active Directory Desktop Support Helpdesk Microsoft Server Technical Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are a US software company focused on cloud B2B systems, looking for a tech/customer support agent to provide phone/live chat/ticketing based support. This is a long-term, ongoing position. Required skills: - Fluency in English (both written and verbal) - Technical background, either in the software industry or closely (IT) related - Experience in providing technical/customer support - Good at multitasking - Strong problem solving skills - Strong communication and teamwork skills - Reliable Internet connection (10+ mbit) for VOIP use Bonus skills: - Experience with any kind of scheduling, payroll, project management, HR or CMS software is a plus - Any experience with Zendesk, RingCentral, LiveChatInc or Intercom is a plus Work duties: - Handling tickets, live chat and phone calls with customers - Responding to general inquiries about our software - Resolving technical issues clients may experience with the use of software - Helping customers with the registration, initial setup and/or software use Work Hours: - We initially need the coverage for the evening shift- PST (usually between 6PM and 10PM Monday through Friday), with an 8-9 hour shift on Sunday. * The initial training (cc. 2 weeks) is held during the first shift (PST).
  • Number of freelancers needed: 2
Skills: chat support Customer service Customer support Helpdesk Live Chat Operator Online Help Technical Support
Fixed-Price - Intermediate ($$) - Est. Budget: $224 - Posted
Full time job, 180 hours a month. The job is monitoring one of our servers for errors and handle them manually (pretty simple and you will get full paid training). Most of the time there is nothing to do so we will need in that time to write the products knowledge base and create short movies of the features (very simple to do, no prior knowledge required - we will train you for that). We need someone with good English and technical writing experience or technical support.
Skills: Technical Support Technical writing
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are seeking a Technical Support Engineer to assist our customers worldwide who rely on our products and solutions to help them build, optimize, and manage sophisticated database infrastructures powering a wide variety of enterprise applications. Key Responsibilities • Provide technical support for company products. This includes communicating directly with customers via phone and e-mail to identify, reproduce, and resolve reported issues. • Evaluate, troubleshoot and follow-up customer issues while tracking details in • Identify, replicate, and document customer reported product defects and enhancement requests. • Develop and test workarounds when and if applicable. • Interact with internal and external department resources for problem determination, resolution, and escalation. • Installation/de-installation of required software; provide specifications for the configuration of systems, applications, and databases when necessary. • Keep up-to-date on technical aspects of the company’s products. • Participate and articulate test cases for management and the product development team when necessary. Requirements: • Strong relational database skills in any of these databases: Oracle, SQL Server, DB2 or Sybase. • Excellent customer service skills including both written and verbal English language skills. • Previous experience in a technical or support environment • Ability to multi-task and seamlessly transition from one skill set to another • Strong Windows Platform Expertise. • Excellent troubleshooting and debugging skills. • Knowledge of software design and implementation. • Four-year university degree or sufficient relevant work experience. Non-technical Job Requirements: The applicant must be able to work an 8 hour shift between the hours of 8:00 am to 5:00 pm, Pacific Time, Monday to Friday. A one hour, non-paid meal break is included in these hours. APPLICANTS MUST HAVE: 1. Skype and good quality audio call capability in order to conduct the interview. If hired, Skype will be the primary means of communication with the other team members. 2. Internet with bandwidth no less than 3 MB/s to support an IP soft phone client. 3. Windows 7 or later OS on his or her working computer. The applicant MUST be the person who is actually performing the work. The contract is for direct hire. Agencies should not apply. Required Work Experience 1 year or greater job related experience in all above areas. JOB INTERVIEW: Skype will be used to interview each selected applicant. The applicant must be on time for the scheduled interview and must have a good headset that is already fine tuned for VOIP communications used in Skype. If the applicant doesn't meet the above requirements at the time of the interview, the interview will be canceled and no other opportunities will be offered. To succeed in the job, the applicant must have a high level of attention to detail. Such an applicant will have read this job description and understood all instructions stated above before applying for the job. **In order to successfully perform this job, you will need to provide information on the following system requirements. Please submit your responses to the questions listed below in your Cover Letter. 1. Please visit and send your internet speed with an attached screen shot. 2. Please describe the computer you will be working from? (Make, model, CPU, RAM, hard disk, operating system). Example answer: Apple, MacBook Air, 1.7Ghz I7, 8GB Ram, 128GB SSD, OS X 3. Please provide a screen shot of the antivirus protection you are using on your computer?
Skills: Customer support Data Modeling Database Administration Oracle PL/SQL Phone Support Relational Databases SQL