Technical Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are a small US software company focused on cloud B2B systems, looking for a tech/customer support agent to provide phone/live chat/ticketing based support. The application will become an expert in the workings of our web app, able to assist customers with setup and use of the product. This is a long-term, ongoing position. Requirements: - Fluency in English (both written and verbal). - Ability to write emails and customize canned responses, choosing words and sentence structures which match that of a native English speaker. - Ability to separate ones self from emotion and craft effective responses in all situations. - Ability to follow written procedures precisely. - Technical background, either in the software industry or closely (IT) related - Experience in providing technical/customer support. - Ability to prioritize. - Strong problem solving skills. - Strong communication and teamwork skills. - Reliable Internet connection (10+ mbit) for VOIP use. - Quiet room to work in AND a noise canceling headset. Bonus skills: - Experience with any kind of scheduling, project management or CMS software is a plus - Any experience with Freshdesk or Slack is a plus - Any experience with Jira and Agile Development is a plus Work duties: - Handling tickets, live chat and phone calls with customers - Responding to general inquiries about our software - Resolving technical issues clients may experience with the use of software - Show you read this posting by starting your cover letter response with three capitol letter a's. Each applicant who does this will be considered first over those who do not. - Helping customers with the registration, initial setup and/or software use - Making changes to client subscriptions - Following and revising Operating Procedures - Reporting bugs to developers and providing progress updates to clients - Always interacting with clients in a way that lets them know you value their business and insist on offering the highest level of service. (This is not a complete list but tasks of this type will comprise the majority of work hours) Email response window The majority of our customers are in the US and they may require email responses from around 9am EST (GMT -5) until around 8pm EST Mon-Fri . We expect volume to increase in the coming months but we may go several hours with no email when everything is running smoothly and we have no new customers with a setup in progress. During this window we check the inbox every 30 minutes. Use of mobile device notifications is highly encouraged since it reduces the response time and unnecessary checks when no email has arrived. If email has arrived we clock-in and respond to any emails that have arrived since the last check. The peak window for emails is between 11am EST and 4pm EST. During this time you will likely see an increased number of emails. ---- Setup and basic training for the position will take 8-10 hours and is usually spread out over several days. These training hours are payed hours but they are billed at 50% of the full wage rate. Additional training beyond the basic training is billed at the full wage rate. About us We’re a small, active and enthusiastic company, highly focused on serving our niche and bringing the greatest possible value to our clients. We define all tasks with written procedures and follow these procedures exactly. This gives a mechanical simplicity to our operations. Knowing what to do and how to do it correctly is easy. We revise and improve these procedures often to increase simplicity, efficiency and increase value. Should the right person apply there is an opportunity to directly influence the procedures and performance of the company by suggesting revisions and contributions to our documentation. If you're the type of person that likes to find ways to improve and optimize things around you, you'll really appreciate this hands on approach and we look forward to working with you.
Skills: Customer support Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Join a team of highly talented individuals committed to offering the best quality services and products in the area of business cloud computing (SaaS). In this position you will work directly with clients and other Celigo personnel to answer questions, troubleshoot, provide issue resolution, and generally support Celigo products. Clients using cloud systems such as NetSuite,, Google, Amazon, Magento, and more, from all over the world use Celigo's products. The ideal candidate for this position should be passionate about learning new technologies and products and providing excellent customer service. The ideal candidate enjoys working directly with customers and is willing to take initiative to improve processes and customer satisfaction. This position is an excellent starting point for almost any career in the high tech industry. Not only will you get to work in cutting edge technology, but as a member of a small team, you will be exposed to different facets of the business, and get to wear different hats. Since Celigo is a start-up, the opportunities for career growth are limitless. Currently, we are mainly looking for someone to perform the role of supporting our Salesforce Connector. In this position, you will: - gain exposure to many different business application areas, such as ERP, CRM, Ecommerce, Warehouse/Distribution. - gain exposure to many prominent software vendors, such as NetSuite,, Magento, Yahoo!, Google, Amazon. - gain exposure to the many different ways software systems can be connected, such as web services, file transfers, edi, http. - learn about many new and emerging development platforms, such as SuiteBuilder,, Google Apps. Key Responsibilities: - Act as first-line support for Celigo's products and services by responding to and resolving (to the best of your ability) incoming support phone calls and cases logged via our support center. - Manage all communication between our client base and our services and/or engineering departments. - Work with cross-functional Celigo teams to resolve cases - Work with cross-functional Celigo teams to gather customer requirements for a new scope of work - Build out the necessary knowledge base needed to minimize engineering resources required for day-in-day-out problems and their solutions. - Enhance support processes and build out support team as company grows. Qualifications: - Must have at least 2years experience with any ERP System - NetSuite preferred - Must be based in the Philippines; Metro Manila area preferred. Working hours will be from 8AM-5PM PST mainly but must be flexible with changes in schedule. - Minimum of one year experience in a support oriented, client-facing role. - Must have experience working with external clients. - Must be tech savvy and understand technology well, and can speak credibly on it at a high-level. - Excellent analytical skills for solving business process and productivity issues. - Receives minimal direction toward daily goals and objectives. - Ability to handle a variety of different projects simultaneously, and capable of managing multiple deadlines. Ability to take direction and work independently. - Knowledge of, experience with, or interest in business applications such as CRM, ERP, Ecommerce, MRP as well as SaaS. - Expertise in Salesforce Administration and use At Celigo, we know that our company is only as good as our employees. You will get a chance to work closely with an incredibly dedicated group of people who are serious about putting great products and services into the marketplace. We continually search for candidates who share our beliefs and values. Common traits that we admire include: - Enjoy the start-up atmosphere, and flexible with shifting priorities. - Think big, and bring new ideas to the table, regardless of your rank or title. - Overriding ambition and proactive nature, combined with the ability to inspire others. - Be results driven -- always. Must be willing to do what it takes to make each project or task a success. - Quick learner. Must know when to listen, and when to take charge. - Obsessive about quality and customer satisfaction. To learn more about what we do, check out our website. If any of the above sounds interesting, we look forward to hearing from you!
Skills: CRM Customer service Customer support Email Technical Support NetSuite Administration Phone Support
Fixed-Price - Intermediate ($$) - Est. Budget: $1,000 - Posted
Objective: Support sales team by handling ad campaign set-up and management Activities: 1. Provide process and document management to launch ad campaigns 2. Work with sales, advertising operations and client to ensure all elements of campaign are in-place 3. Verify campaign performance meets objectives and provide clients with follow-up i
Skills: Advertising Facebook Marketing Google Analytics Google+
Fixed-Price - Intermediate ($$) - Est. Budget: $200 - Posted
i need someone who can help me getting outbound us process for technical support whether it is voice or non voice or surveys processes
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
i need a technical support rep to handle remote support and maintenance of IT systems and documentation. Looking for someone with some entry to mid level experience, and available during USA Eastern Time and sometimes outside of coverage hours. Hours will be flexible. Full Time and Part Time availability. Knowledge of Connectwise ticketing system is a Plus! Microsoft, VMware, Servers, Firewalls, Antivirus, Backups, will be some knowledge that will be needed, and will be trained for. Also need availability to do phone support, and work on tickets on issues.
Skills: Antispam and Antivirus Data Backup Microsoft Windows Server MS Office 365 Technical Documentation VMware Administration
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Mile High Themes designs and develops Shopify themes that are available in the Shopify Theme Store and on other marketplaces. We are seeking a part-time support agent who can help customers with questions about our themes, fix bugs, and perform small customizations for our clients. The following skills are essential to this job: - Extensive knowledge of the Shopify e-commerce platform - Strong knowledge of HTML, CSS, JavaScript, and Liquid - Intimate familiarity with browser developer tools (e.g. Chrome or Firebug) - Intermediate knowledge of the Twitter Bootstrap framework - Excellent customer service skills - Excellent grasp of the English language The following skills are not required but would be nice to have: - Knowledge of the Zendesk support platform This is a part-time position that will probably take 2-3 hours per day of your time. As we continue to grow, it could easily turn into a full-time position for the right candidate. If you are interested in this position, please reply with your resume, location, and a description of what makes you the right person for the job. Thank you.
Skills: Shopify Shopify Templates
Fixed-Price - Intermediate ($$) - Est. Budget: $20 - Posted
#1 I get the following error intermittently when deleting emails in outlook 2016: The operation failed. The messaging interfaces have returned an unknown error. If the problem persists, restart outlook." I have tried: repaired PST file recreated profile in control panel restored windows to before problem #2 I get the error: "There is a problem with this website’s security certificate." on all websites with all browsers (this is a different computer). I have tried: ran several malware and virus scans I can provide teamviewer access. Thanks for looking.
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are looking for a friendly, rock star support / account manager for SaaS localization service Daily job includes; - Providing superb technical support - Helping on-boarding of new and trial customers over the phone, chat and email - Doing one on one product demos online - Building relationships between potential customers and the brand - Writing knowledgebase articles for common questions and problems Ideal candidate must have, - Good communication skills - Availability to work Full time (Sydney Australia time zone) - Fluent English - Strong work ethic - Has basic web design skills - Has technical writing skills - Has experience in similar type of work or a quick learner - Patience with clients - Positive and friendly attitude - Hungry for success - Ability to work flexible hours - Finally has stable internet connection Please include a cover letter. This is a full-time position and salary will be discussed based on experience. Also on application type Aloha as greeting to show you have read the full ad. Looking forward to hearing from you.
Skills: chat support CSS CSS3 Customer support Email Technical Support Helpdesk HTML Phone Support SaaS Technical Support Technical writing