Technical Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Other than these, there are other common errors such as login failures, errors in sending and receive senders platform dependent problems and others are also tracked by the customer support team. The customer support team of Gmail can be reached via a plethora of service platforms, which include Gmail customer support phone number, their e-mail support, the opportunity to initiate a live chat with customers and engage in their social fora viral during the social media. more info: <a href="http://www.contactcustomerhelp.com/gmail">Gmail Technical Support</a>
Skills: Customer service Customer support Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
looking to find a LONG term team that can respond fast to support tickets, be available in Facebook groups and do small day to day tasks. I prefer small yet efficient teams i can work with for the LONG term that I can know each member by name, can add and remove number of support users when needed and have a solid track record. I do have a current support team but they are not delivering the way i wish they would. I would also like you to tell me 2 native animals of australia. Any work previously done in the online marketing space would be great. Please do not copy and paste a generic message :) let me know your qualifications, a bit about you and your team and lets go from there :D - Luke
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
2nd line IT support technical co-ordinator (Intermittent daily tasks 3+ hrs weekly) Hi, I'm looking for someone who can speak and write perfect fluent English to take make and log calls in our helpdesk and manage incoming tickets (or at least better than me!) To free up some of my time. This is an intermittent task and will need to fit around your other work as is not a full time role – but ongoing. You will need to be available at least 30-60 mins most weekdays to deal with request Mon-Fri 9-5 UK time. You must be able to think on your feet and be able to deal with support tickets where you are not familiar with the details. You need to listen and log the request and ask appropriate questions to resolve the issue. In about 25% of cases you will know how to fix the problem and can talk the customer through the process or even remote control their PC. Otherwise you will need to log a ticket and co-ordinate with the customer and the technician working on the problem. You need to sound friendly, helpful, knowledgeable and supportive of customers’ needs. You should have a good knowledge of service desk management. You should be familiar with small service desk environments and I would expect some knowledge of ITIL or similar service desk management methodology. You should work to reduce request incidents. The role will mainly involve supporting small businesses with their IT requirements and ensuring issues are resolved in a timely manner. We have a team of 5 engineers working on local issues. Location is not important provided you have internet connectivity. We can provide you with a VOIP phone, limited background noise is acceptable so don’t be put off if you have young children. Or you are welcome to work from our offices in Carshalton (South London) if you prefer (or a mixture of both). We are also quite flexible with hours – we could provide cover if you cannot do a day a week but we really want someone to deal with enquiries as soon as they arrive so they can be processed as fast as possible. For example you might deal with enquires as they come in and additionally block out some time 3-4 times a day to keep on top of things. This role could work well for someone who has young children or has spare time that they are looking to use productively. You should have technical knowledge of Microsoft Windows and small IT networks. GoodChoice IT are a flexible employer. Skills Checklist Soft Skills: MUST – very good British (style) English Used to working with small businesses in an IT support environment Technical Knowledge: MCP ITIL Foundation Availability 3+ hrs week (spread over week!)
Skills: Customer service Customer support ITIL Service Level Management Windows Administration
Hourly - Intermediate ($$) - Est. Time: Less than 1 week, Less than 10 hrs/week - Posted
i am runing a MYOB software on windows 7 desktop and want to connect to the server and want to make sure its wokring with that software because software only runs on XP other computers on Server they run XP. VMWare is already installed and working fine just screen is coming up as too small. please contact me for more Information
Skills: Administrative Support Microsoft Windows Server Windows Administration
Fixed-Price - Entry Level ($) - Est. Budget: $25 - Posted
Looking for Google Voice Number Creator who can help me how to create Google Voice Number. I want to learn how to create Google Voice Number from worldwide. If any can help me please contact with me
Fixed-Price - Expert ($$$) - Est. Budget: $20 - Posted
My Wordpress site www.myfifthgen.com displays just fine on the front end, however when I try to login to any areas containing /wp-admin/ all I see is a white screen. Picture here: http://i.imgur.com/QTqR555.png Picture here: http://i.imgur.com/2Cni2q7.png PLEASE NOTE: the site needs to be repaired WITHOUT removing/damaging existing posts/pages and theme customizations.
Skills: WordPress
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a talented Technical Support person who's well versed in terms of Salesforce as well as other technical skills. - System implementation (such as Salesforce processes) - Data manipulation (such as excel data) - Data entry and update - Other technical support This is a long term full time position. **IMPORTANT: please include your email address in your cover letter. Thank you
Skills: CRM Google Apps Microsoft Excel Salesforce.com Social Media Management Word processing
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a Technical Support Representative to support our client base. He/She will work collaboratively with our Clients, and is responsible for effectively working through client issues/requests via phone or e-mail. DUTIES AND RESPONSIBILITIES Assist in customer acquisition and retention Review and respond to inquiries and help requests in a professional, friendly and accurate manner Probe and come up with logical questions, troubleshoot and determine an issue’s root cause and escalate as necessary to the Manager Work to document the customer problem/request in detail Ensure that all processes and procedures are completed, quality standards are met, and support tickets are executed within agreed upon time frames Analyze user request patterns and communicate this analysis to other teams Proactively identify and communicate support issues Maintain accurate information and current status of cases daily Demonstrate strong follow-through and consistently keep commitments to customers Learn the company’s technology, policy & procedures, and tools to effectively provide quality customer service to our customers QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Technical competence (understand software, hardware, networks, etc) Experience in a fast-paced startup environment a plus Motivated, goal oriented, and persistent High level of initiative and can work well in a team environment Excellent written and verbal communication with clients and internal teams/departments Strong attention to detail, critical thinking skills and ability to multi-task Ability to make independent decisions and exercise good judgment Plans and carries out responsibilities with minimal direction Not oversensitive and can accept constructive criticism Prior experience in marketing, customer/technical support and sales is a plus MS Office and English proficiency Call center experience and knowledge in VOIP and predictive dialer preferred Working computer with high quality headset. Wired internet connection is required on this job. Freelancers using WIFI and plug-it/internet stick do not need to apply. This is an ongoing and a long-term work for the chosen candidate. Work hours will be anytime in between 7AM to 7PM PST for 8 hours a day, depending on agreement. Please submit a 60 second audio recording telling us the reasons on why you should be chosen for this position. Please update your Upwork profile or send an updated resume (if needed) to help us evaluate if you are fit for the job.
  • Number of freelancers needed: 2
Skills: Computer Networking Computer Skills Customer service Customer support Email Handling Email Technical Support English Hardware Troubleshooting Phone Support Social Media Marketing Technical Support vicidial VOIP Software