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Technical Support Jobs

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Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Our Company & Culture The fast paced culture of Real Strategic demands that we build a team of like-minded individuals that embody the entrepreneurial mindset. Employees that nurture an entrepreneurial spirit not only see problems, solutions and opportunities, but they also come up with ideas to do something about them. At Real Strategic we must have "innovative thinkers" that embrace change and see problems as an opportunity. From each line of code that a programmer creates to the way that we engage our customers in support, it’s up to us to engage with the ever-changing marketplace and create unique and innovative solutions to serve our market. Key Responsibilities This is a rare chance to join a highly successful, high-growth enterprise that is building an empire. At Real Strategic you will be responsible for: • Providing excellent customer service, that turns displeased customers into our raving fans. • Working with internal product managers, programmers and helpdesk agents in...
Hourly - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
Serve as the primary customer service contact for SCORE subscribers who require support. • Provide client support and technical issue resolution to SCORE subscribers via email. • Promptly answer support related email, phone calls and other electronic communications within one business day (at the maximum). • Reset usernames and passwords as needed for subscribers who cannot access the site. • Provide training to clients in the use of SCORE Portal and feature set. • Obtain and evaluate all relevant information to handle inquiries and complaints. • Document and escalate subscriptions problems, technical issues or complex requests to the SCORE Chief Operations Officer for remediation and/or resolution. • Maintain logs of phone call and email. • Record details of actions taken to resolve customer inquiries. • Communicate and coordinate with SCORE departments as needed. • Process new rosters, user information and profile updates for programs and subscribers. • Prepare monthly reports...
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
QuickMail is a booming internet business with 4% growth per week and more than 350 customers in the sales acceleration space. I'm kicking ass and so should you to be allowed to join the team. ------------------ What you get into? ------------------ Be part of a booming internet startup and a lot of freedom about evolving your role in the company. You'll be put through a lot of uncomfortable situations and grow personally like never before. Your main starting role will be in customer support. You'll be exposed to lots of new things to do as you grow into the role. You'll get weekly 1-1 with the founder (me) to specifically help you grow. -------------------- What I'm looking for -------------------- I'm primarily looking for someone to help me dealing with high demand support, building knowledge base, answering user questions and being comfortable pro actively talking to users on the live chat. People should love your personality, I'm not looking for a robot. You...
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Are you looking for some spark in your career? or maybe a job where your passion doesn't go to waste or make you feel like just another number! then look no further and apply now! We are a small team with a passion to deliver flexible and scalable IT services in Australia. These services include web hosting, domain names, SSL certificates, dedicated servers and at times custom solutions to meet our clients demands. You will be expected to be highly motivated, self-managed and deliver the desired outcomes within reasonable deadlines. Requirements: * Phone support between the hours of 06:00PM AEDT - 02:00AM AEDT (8 hours), * Must speak and write fluent English; * Respond to telephone, email and live support requests; * Respond to technical support & account billing requests; * Strong understanding when troubleshooting Web, DNS and MySQL server issues; * Knowledge & fundamentals of web hosting and domain name registrations; * Troubleshooting and diagnostics skills; * Strong...
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Key Responsibilities Own and resolve customer issues for our broad customer base of fortune 500 companies Support mission critical applications in various time zones Troubleshoot, diagnose and resolve customer issues independently, using available resources Reproduce issues from customers' description of the problem and/or from customers' code snippet Write a knowledge­-based article for every new issue you resolve Read and interpret product log files Attention to detail in analysis and CRM updates Communicate effectively with customers, including expectations for callbacks and follow­-up on their issues Manage difficult customers effectively and professionally, seeking help from senior staff or forums and other resources available to you as needed Log bugs with development team with clear and precise information, detailing how to reproduce the issue Utilize your language skills and demonstrate an increasing level of customer care skills Weekend on­ call...
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Are you an at home Mom or Dad in need of a flexible schedule? Are you unemployed and unsure how you will support your family when your unemployment benefits expire? Is commuting back and forth to work a bit of a problem? Or maybe you just want a way to make extra income? If you answered yes to any of the questions, HELP IS HERE! Picture Position: Client Support Professional Handling inbound customer care inquiries including: Billing inquiries, customer service inquiries payment arrangements Discount inquiries Updating account information Changing rate plans, providing technical services Troubleshooting devices Ordering new devices and cancellations/retentions and other services
Hourly - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Especialista en Wordpress. Configuración de plantillas de Wordpress. Instalar Plugins, subir contenido.
Hourly - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
USA based wholesale VoIP telecommunications company needs VoIP support person to assist with customer and vendor support. This would include answering customers tickets, opening tickets with our vendors and monitoring the traffic and on the soft switch. This is a permanent position. Customer tickets usually come in during regular business 8am -8pm Eastern time. We are a small company and do not have that many tickets/issues (some days there are none, other day as many as 4-5) usually there is not much work but we need someone to take care of the issue no later then 30 minutes after its reported. So that means that you should be available during those hours to handle the request. No phone is support required. Tickets are handled in zendesk. Knowledge of the ticketing software Zendesk is a preferred. Prior customer support in VoIP is required.
Hourly - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
Hello All, I am having very good opportunity as a web manager , you have to login and manage team , it is very good Team handling job.