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Technical Support Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $300 - Posted
• Should possess Good command over French (Verbal) • Should have Working knowledge of Computers - Any Graduate/Non Graduate with basic Knowledge of computer hardware, Software, networking, Operating system, etc... • Should possess Good Listening, Convincing & Analytical skill • Good Communication Skills, Pleasing Personality, French • Technical Support center in Chennai is looking for candidates who can speak good French irrespective of Age/ Qualification or Experience • Good French speaking skills • BPO Opportunity for French speaking candidates
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
we need remote support techs that can work inside Australian time zones, must have sound experience in remote technical support for apple, microsoft and server systems.
  • Number of freelancers needed: 5
Skills: Technical Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We need an experienced technical support representative like you to join the team! We are looking for someone who has at least 1-2 years of experience in technical support, and ideally, experience with providing technical assistance through live chat. You must be able to maintain a steady pace and attitude. Can work daily from Monday-Friday EST. QUALIFICATIONS -1-2 years of experience in Customer Support -Experience with live chat and technical support -Responsible, hard working attitude -Must speak and understand English fluently -Studied engineering, or getting a technical degree to understand complex machinery Please submit specific information in your application explaining why you are qualified.
Skills: chat support Electrical engineering Email Technical Support Technical Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We need a dedicated technical staff for our support department who works only on our helpdesk tickets, handles clients chats and monitors our servers. If required, the dedicated tech shall handle server admin tasks and pre-sales tasks too for us. The technical support is for a hosting company that provides web hostings, VPS, Dedicated Servers and similar services. - Phone/Helpdesk And Livechat Support - Guaranteed 30 minutes response time - Guaranteed 6 hours resolution time - Proactive Server Monitoring - Instant Server Reboots - Immediate Escalation To DataCenters - Handle all types of Issues ranging from Level I to Level III - Installing and configure new servers - Server load spike isolation and load reduction - Installation of third party software and scripts - Security Audit and Server Hardening - Kernel tweaking/upgradation - Software patches and upgrades - Basic pre-sales questions handled Needs to have great experience in: - cPanel / WHM - Plesk - Odin / Virtuozzo - WHMCS - Linux and Windows Servers - VPS and Dedicated Servers - Shared Hosting - Wordpress, Joomla and other typical scripts. Will manage phone calls, tickets and live chats for the support department 7 hours by day, (from monday to friday) and 5 mixed hours in saturday/sunday for emergency issues. Total 40 hours by week. We have available position for part time techinicians (10 or 20 hours by week).
Skills: CentOS CPanel Customer service Email Technical Support Helpdesk Linux System Administration MySQL Administration Phone Support Plesk Technical Support WebHost Manager (WHM) WHMCS Development WordPress
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Software company seeking experienced, problem solving and courteous employee for a full time, long term opportunity. You will be the front line of communication with our customers and potential customers. You will receive calls about sales inquiries and also technical issues. Starting off you will be Tier 1 technical support where you run through basic questions and suggestions to solve their problem and potentially transfer to Tier 2. As you grow accustomed to our system we would like you to grow the role into Tier 1 & Tier 2. We currently get about 10 - 15 calls a day so there will be plenty of down time. Therefore, we are looking for a multi-talented individual who can help with additional tasks such as internet research and other virtual assistant related activities. Requirements: - extremely reliable and fast internet connection. You will be taking calls through our CRM over the internet. - available M-F from 10am to 7pm Central Time - iPhone and Android smart phone to trouble shoot customer issues - very adept at problem solving - customer focused - let your personality shine through! Technical support doesn't have to sound like a robot. We like to have fun and add personality to our customer interactions. The Most Important thing is that you know when you don’t know the answer to their question and can ask for help or pass along the customer. Confidently answering the customers inquiry wrong only creates confusion and frustration. I'm looking forward to getting your proposals and making a hiring decision in the next two weeks. Any questions please feel free to ask.
Skills: Administrative Support Call Handling chat support Customer service Customer support Email Handling Email Technical Support English Helpdesk Internet research Phone Support Technical Support Telephone Handling Virtual Assistant
Fixed-Price - Entry Level ($) - Est. Budget: $10 - Posted
We are a new Startup organization with high-profile international investors. We are looking for people to test our app and give us feedback. We want a person that is passionate about the Internet and cell phone applications. The app will be tested on an Android device. Ability to correct errors and suggest improvements. Job description - Tasks 1.- Go to Google Play and download our app. 2.- Sign up. You can use Facebook Connect or your email address. 3.- Post 3 real products you have at home. Write good title and descriptions. Think like a real seller. 4.- Write us an Upwork message with your real feelings about the app. 3 positive and 3 negative things. 5.- The job finishes writing a review in Google Play and sending us a screenshot of it. 6.- Salary $ 10. It is necessary to have an Android device.
  • Number of freelancers needed: 50
Hourly - Expert ($$$) - Est. Time: Less than 1 week, Less than 10 hrs/week - Posted
My computer has a lot of viruses and is running slow. I need a lot of programs to install. I am looking for someone who can fix it at the earliest.
Skills: Computer Repair
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
As a Level 2 Support Agent, you will: Learn and become proficient in solving technical issues in at least three of our products Solve complex technical issues escalated by Level 1 Support staff Proactively document, monitor and update Support tickets and actionable steps taken Support the Level 1 agent in communicating progress to the customers Submit software product issues (bugs) to product development for resolution Validate and document software bug fixes in product releases before they are made available to customers Stay up-to-date with all the latest technologies concerning our software products Create Knowledge Base Articles / Technical Notes Provide technical support and product training to other team members Participate in Team Meetings What we’d like to see in your background: Proficiency in using commonly available Windows platforms Proficiency in at least one of the following Oracle SQL Server ASP.Net Java Windows Networking UNIX Networking Excellent problem solving and troubleshooting skills Well versed in current software support practices and tools including: troubleshooting, virtual environments, issue tracking, log investigation, build testing, and ticket management Ability to manage your time and prioritize effectively while working multiple issues for multiple customers Ability to communicate effectively in written and spoken English Ability to research potential solutions with limited available documentation Compensation Salary: 12 USD/hr Position type: Full time (40 hours per week) Location: Global
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Our company requires a full time TECHNICAL Customer Support Agent. You will use a support desk ticket system and answer customer questions related to a software program, as well as provide their access details to membership areas by looking up their information in our membership system. Online chat with customers will also be required. You must also do screen sharing at times with the customer and provide support for the software in this manner as well. I require Quick Learners that can do things fast. You will be trained by the current lead of support. The support will be for a software desktop application for Windows & Mac, you will have to get proficient with it fast and understand the product. Need someone that can work full time and be fully dedicated to their work. You must be fully fluent in English. Candidates based in the Philippines are most preferred for this position as our current manager is also based in the Philippines. If you have a Mac computer this will be considered an asset. Be sure to mention this in your application. Please do not apply if you are not comfortable learning things fast, I need someone that is dedicated and can start working full time (8 hours a day / 40 hours a week) and is able to work weekends as well. We are a top and highly rated employer on oDesk and we are seeking only the best candidates to work with us.
Skills: chat support Customer support Helpdesk Live Chat Operator Technical Support Virtual Assistant
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