Technical Support Jobs

5 were found based on your criteria {{ paging.total|number:0 }} were found based on your criteria

show all
  • Hourly ({{ jobTypeController.getFacetCount("0")|number:0}})
  • Fixed Price ({{ jobTypeController.getFacetCount("1")|number:0}})
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
You will be considered as the firm’s front line support hero and you will solve basic technical problems with WordPress, PHP, CSS and provide support for all assigned areas. The goal is to make sure that customers get excellent prompt support and rave about our excellent plugin. ------------------------------ Responsibilities ------------------------------ • Provide first level contact and convey resolutions to customer issues • Properly escalate unresolved queries to the next level of support • Track, route and redirect problems to correct resources • Update customer data and produce activity reports • Walk customers through problem solving process • Follow up with customers, provide feedback and see problems through to resolution • Utilize excellent customer service skills and exceed customers’ expectations • Ensure proper recording, documentation and closure • Recommended procedure modifications or improvements • Preserve and grow your knowledge of help desk procedures, products and services • Create and update online documentation ------------------------------ Your Skills ------------------------------ • Proven working experience in providing help desk support • Excellent WordPress general knowledge and use of hooks and filters • Good PHP skills where you can understand php functions • The more WordPress experience the better • Proficiency in English • Working knowledge of help desk software, databases and remote control • Strong client-facing and communication skills • Advanced troubleshooting and multi-tasking skills • Customer service orientation • You must LOVE support! ... . ------------------------------ Responsibilities ------------------------------ • Provide first level contact and convey resolutions to customer issues • Properly escalate unresolved queries to the next level of support • Track, route and redirect problems to correct resources • Update customer data and produce activity reports • Walk customers through problem solving process • Follow up with customers, provide feedback and see problems through to resolution • Utilize excellent customer service skills and exceed customers’ expectations • Ensure proper recording, documentation and closure • Recommended procedure modifications or improvements • Preserve and grow your knowledge of help desk procedures, products and services • Create and update online documentation ------------------------------ Your Skills ------------------------------ • Proven working experience in providing help desk support • Excellent WordPress general knowledge and use of hooks and filters • Good PHP skills where you can understand php functions • The more WordPress experience the better • Proficiency in English • Working knowledge of help desk software, databases and remote control • Strong client-facing and communication skills • Advanced troubleshooting and multi-tasking skills • Customer service orientation • You must LOVE support! ... What help desk software you have used before C. Brief explanation of your PHP experience to diagnose and solve problems with WordPress I understand that you may questions prior to being able to post your bid.
Skills: PHP Customer support WordPress
Fixed-Price - Intermediate ($$) - Est. Budget: $1,200 - Posted
Help customers with issues that may arise from third-party plugins conflicts or server incompatibilities Able to create php & CSS snippets for small customisation requests Keep in close communication with developers for major bug issues and trace the product updates path Qualifications Minimum of one year experience in similar role and/or related fields Advanced WordPress knowledge Knowledge of WordPress codebase Excellent command of both written and spoken English Familiar with Javascript (jQuery) and related libraries Flawless knowledge of HTML/CSS Patience and determination to help less technical users get away with their problems Time/workload/influx management Ability to work on collaborative teams or independently We accept applications from all around the world.
Skills: English HTML WordPress
Fixed-Price - Intermediate ($$) - Est. Budget: $5 - Posted
Assignments are Linux Server side Hosted Platforms based and will include: 1) Ability to read, write, modify existing php files and develop custom .PHP scripts 2) Knowledge of Database creations and manipulations 3) Write and, or integrate complex API from 3rd parties 4) Implement Twilio IVR for over-the-phone purchases 5) E-commerce integration e.g PayPal, Pivotal360 Payment gateway 6) Website css creations when needed 7) Implementation and troubleshooting of Scronjobs
Skills: PHP API Documentation Scripts & Utilities