Email Handling Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Target hourly rate is about $2-3/hour to start, obviously increasing upwards with experience (top tier staff handling projects average up to $100-$125/hour). Job requires a self starter. You also need to be able to solve technical issues on your own. Please don't waste our time by quoting over the above budget. You have a very short time to get on-boarded and learn the job, so if you are not highly available at the start, DO NOT APPLY. Successful freelancer: up and operational in 15 - 30 minutes Unsuccessful freelancer: took a month to explain this job in various emails and still didn't get it. You are given strict deadlines from the start to minimize job failure. Job description: Job requires analytical skills and a lot of autonomy to do the logical thing in most cases. You must be available 8am - 5pm Pacific Time (Vancouver/Los Angeles). Time is not flexible. Customers do not request help during the time they are sleeping - thank you. Your job is to look at incoming items, provide front-of-line responses during business hours (PST/PDT), find and assign items to a case if it's open and notify upper level staff of any incidents. --- We communicate regularly with our clients and need someone to work with us up to 3 - 4 hours a day (5 - 7 days a week) to manage these emails by: * responding to requests from clients, * categorizing messages (using our filing system) and * ensuring important and unread messages remain unread, so they may be reviewed by our more experienced staff. This job requires excellent written English skills (you need to comprehend the client's request) as well as the ability to understand and follow instructions carefully. You must be able to communicate with your manager in a timely manner. It would be appreciated if you could fix the time you will be doing the work on a daily basis so we know exactly when we can expect to process incoming mail. It is an must to have Microsoft Outlook installed and a fast Internet connection. Outlook 2003 is not compatible with our server but do tell us what version of Outlook you are using. ***** Provide us with your result from speedtest.net (the PNG link, please, no attachments, no other erroneous data) in the very first line of your application or cover letter so we can ensure your Internet is fast enough for our needs and to ensure you have read this message in its entirety. + If your speed is less than 1.5mbps up and 1.5mbps down, please don't apply. There is no way you can do this job. You wouldn't even be able to connect Outlook to our Exchange server - so PLEASE don't waste time, ok? + If you don't have Outlook on a late-model PC, please don't apply. Also, this job is a long-term job, it is a repetitive job, if you feel that you're not going to be around in 2 months or 6 months, please don't apply. We have been running this business and have had this need for over 14 years. --- Skills: basic, Outlook, English, Language, Categorization, Helpdesk, design, microsoft-outlook, categorization and filing
Skills: Email Handling Customer service Filing Helpdesk
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We develop a mobile interface for clients to implement their safety program forms and processes, our targetted clients are construction/manufacturing and general industry firms. We need a fluid english communicator who can develop user/admin guides for each of our accounts and who can also assist us with T1 support from time to time. For existing and new clients, this position would develop user guides for each account's interface, along with being able to conduct screenshare training for users and basic administration. Attached is a small example of a user guide desired to be developed. When not developing the client user guides, this position would focus on user and administrator knowledge base video guides for use on our support site. Support.Safetymojo.com gives a sampling of this expectation. The position would also serve as part of the help desk team, tier one, to assist with personal responses for password resets, basic usage issues, and access issues.
Skills: Email Handling Customer support Microsoft Word Technical Support
Fixed-Price - Intermediate ($$) - Est. Budget: $400 - Posted
We are a car parts business and sell to customers worldwide. I need someone who can answer the customer emails and direct customers to the correct listings. And further create deals as my current staff already do through paypal for combination of products. We will provide all relevant catalogue and product data via excel catalogues that we have created and by data software. We are a growing business and need to support the emails that arrived with the continual growth, you should have knowledge of car parts, there is a lot to learn, the job isn't difficult but you need brilliant english so you can understand the technical terminology. It is not just search car parts, but also checking the postal tracking information for customers and chasing up lost parcels by setting up cases to the courier company etc. This is a permanent fixed position I am looking for 1 -3 employees max. thankyou
Skills: Email Handling Automotive Engineering Communications Email Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
You will be required to learn in fine detail our online event ticketing software and act as a primary contact for clients. The job includes: Setting up new accounts on our CMS. Setting up new events. Support on the online ticketing system. Submitting bugs to tech department Lead generation ( internet researching ) Support Systems you will be using: - Zendesk - Intercom - Live chat Required: Attention to detail; Impeccable written communication skills; Proficient with computers and technology. Additional: ( Not necessary ) Perfect Australian / American phone voice. Spanish Speaking If you are asked for an interview, you will be asked to complete a 15 minute task to prove your competence with technology. Successful applicants should bid from $4 - 6USD and not have a second job as they will be requested to work full time. Working hours will be 30-40 hours a week, working on Saturday and Sunday is necessary. When applying please include the word "extra" at the beginning of your application so that I know you have read this job listing.
Skills: Email Handling Administrative Support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
You will be required to learn in fine detail our online event ticketing software and act as a primary contact for clients. The job includes: Setting up new accounts on our CMS. Setting up new events. Support on the online ticketing system. Submitting bugs to tech department Lead generation ( internet researching ) Support Systems you will be using: - Zendesk - Intercom - Live chat Required: Attention to detail; Impeccable written communication skills; Proficient with computers and technology. Additional: ( Not necessary ) Perfect Australian / American phone voice. Spanish Speaking If you are asked for an interview, you will be asked to complete a 15 minute task to prove your competence with technology. Successful applicants should bid from $4 - 6USD and not have a second job as they will be requested to work full time. When applying please include the word "extra" at the beginning of your application so that I know you have read this job listing.
Skills: Email Handling Administrative Support Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are property management company that is based in the United States but is planning to put a branch here in the Philippines. We are looking for outstanding technical support representatives who will be part of our Business Process Associates team. Job responsibilities will be: * Monitor all transactions and ensure compliance to quality regulations and maintain effective relationships with clients. * Will serve as the Escalation Team and will have authority on how to handle certain situations. * Coordinate with internal and external clients and provide assistance on phone and resolved all queries. * Will be responsible for Post – leasing process, posting notices, health and safety inspections and handling Tookan app. * Documents all transactions on an everyday basis and update as the process changes. Collate metrics from various associates and prepare appropriate reports. * Coordinate with team members and ensure achievement of all team objectives and goals. * Analyze all issues of internal and external clients and provide effective resolutions for same. * Maintain knowledge on all technical information and resolve all issues in transactions and perform correction where require. * Manage everyday work activities and informed supervisor appropriately. Qualifications: * College graduate * Atleast 1 year in the BPO industry as a Technical Support Representative. * Can work with minimal supervision. * Amenable to change. * Can work in shifting schedule. NOTE!!! * We need someone who's from Davao, Philippines. As of the moment, we're still on a homebased set up but will soon be moving in to our own office. We need someone who can fully commit and start immediately and we mean right after the interview! We are offering $2 - $3/hour for starting salary. Thank you.
Skills: Email Handling Customer service Email Technical Support technical analysis
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Role Overview Existing clients: First level email, phone and chat support (Phase 1 – first month) o Setting up new agent profiles o Trouble shooting and fixing configuration issues § Password reset § Help logging in § Database settings o Trouble shooting / verifying / replicating bugs. § Create task in Jira. (bugs only, not new feature requests) § Make sure right person gets assigned from development or Adwords team § Monitor progress in Jira, make sure it goes through Q&A § Follow-up on client requests with assign team member. § At least one follow-up with the newest progress email to client and team every 24 hours to keep them up to date. · Monthly status calls: (not part of phase 1. Planning to implement May 1st) o Sharing best practices o Comparing current progress / methodology with our top performing teams New Clients: Main point of contact for new clients Schedule and conduct 4 - 5 onboarding calls with each new client Manage project plan and task list associated with each new client, sub projects include: Video production (assign to task producer and send to client for approval when done, communicate changes to producer). Coordinate Content Agreement and make sure client signs through Docusign prior to seeing the website draft. Adwords: Assign the configuration on an Adwords account to the Adwords specialist with the configuration requirements received from the client (e.g. monthly Adwords budget, minimum home price for a home that a consumer looked at before signing up, and location requirements for the leads). Add database records and configure client’s settings Included in some projects only: Wordpress site: If client wants customized content on their website, collect menu items and content from client and assign programming tasks to Wordpress Specialist) MLS / RETS feed coordination. If the client is in an MLS we don’t already have clients in, Google the contact information of the MLS in the client’s area and coordinate the process for getting access to the clients’ MLS.
Skills: Email Handling Administrative Support Customer service Email Etiquette
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
In this important role within the ILF Mobile Apps team, you will be a critical touch point towards success of the company. We are seeking a Technical Support Representative to answer Zendesk tickets, and provide key support of our products to current or potential customers. Responsibilities: • Provide daily customer service through the Zendesk portal • Obtain general knowledge of the company products • Problem solve quickly to the satisfaction of the customer, and learn how to respond to the customer’s needs through the Zendesk portal • Ability to write clearly and fluently in English to solve all issues • Ability to communicate customer issues clearly to management Qualifications: • A willingness to help and provide customer satisfaction at all times • Knowledge of mobile phones and mobile phone apps are a must; tech enthusiast is a plus • Quick learner and excellent communicator • Basic computer skills (knowledge of Microsoft Office) • Experience and knowledge of Zendesk a must Job Type: Full-time remote
Skills: Email Handling Technical Support Zendesk