Email Handling Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are property management company that is based in the United States but is planning to put a branch here in the Philippines. We are looking for outstanding technical support representatives who will be part of our Business Process Associates team. Job responsibilities will be: * Monitor all transactions and ensure compliance to quality regulations and maintain effective relationships with clients. * Will serve as the Escalation Team and will have authority on how to handle certain situations. * Coordinate with internal and external clients and provide assistance on phone and resolved all queries. * Will be responsible for Post – leasing process, posting notices, health and safety inspections and handling Tookan app. * Documents all transactions on an everyday basis and update as the process changes. Collate metrics from various associates and prepare appropriate reports. * Coordinate with team members and ensure achievement of all team objectives and goals. * Analyze all issues of internal and external clients and provide effective resolutions for same. * Maintain knowledge on all technical information and resolve all issues in transactions and perform correction where require. * Manage everyday work activities and informed supervisor appropriately. Qualifications: * College graduate * Atleast 1 year in the BPO industry as a Technical Support Representative. * Can work with minimal supervision. * Amenable to change. * Can work in shifting schedule. NOTE!!! * We need someone who's from Davao, Philippines. As of the moment, we're still on a homebased set up but will soon be moving in to our own office. We need someone who can fully commit and start immediately and we mean right after the interview! We are offering $2 - $3/hour for starting salary. Thank you.
  • Number of freelancers needed: 10
Skills: Email Handling Customer service Email Technical Support technical analysis
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, Less than 10 hrs/week - Posted
The individual will perform various data entry tasks and errands such as : Sending emails, writing and basic internet researching. The person must entails good english writing skills, flexible, consistent and available at all times. You will be teach on the various tasks and objectives that needed to get done. You should be a able to adapt to things easily and is ready to work now. Thanks Please bid with having these things in mind, I will only choose those who are of high quality and contains all the skills which is necessary to get the job done. add skype name below
  • Number of freelancers needed: 2
Skills: Email Handling Customer support Data Entry Email Etiquette
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Role Overview Existing clients: First level email, phone and chat support (Phase 1 – first month) o Setting up new agent profiles o Trouble shooting and fixing configuration issues § Password reset § Help logging in § Database settings o Trouble shooting / verifying / replicating bugs. § Create task in Jira. (bugs only, not new feature requests) § Make sure right person gets assigned from development or Adwords team § Monitor progress in Jira, make sure it goes through Q&A § Follow-up on client requests with assign team member. § At least one follow-up with the newest progress email to client and team every 24 hours to keep them up to date. · Monthly status calls: (not part of phase 1. Planning to implement May 1st) o Sharing best practices o Comparing current progress / methodology with our top performing teams New Clients: Main point of contact for new clients Schedule and conduct 4 - 5 onboarding calls with each new client Manage project plan and task list associated with each new client, sub projects include: Video production (assign to task producer and send to client for approval when done, communicate changes to producer). Coordinate Content Agreement and make sure client signs through Docusign prior to seeing the website draft. Adwords: Assign the configuration on an Adwords account to the Adwords specialist with the configuration requirements received from the client (e.g. monthly Adwords budget, minimum home price for a home that a consumer looked at before signing up, and location requirements for the leads). Add database records and configure client’s settings Included in some projects only: Wordpress site: If client wants customized content on their website, collect menu items and content from client and assign programming tasks to Wordpress Specialist) MLS / RETS feed coordination. If the client is in an MLS we don’t already have clients in, Google the contact information of the MLS in the client’s area and coordinate the process for getting access to the clients’ MLS.
  • Number of freelancers needed: 3
Skills: Email Handling Administrative Support Customer service Email Etiquette
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
In this important role within the ILF Mobile Apps team, you will be a critical touch point towards success of the company. We are seeking a Technical Support Representative to answer Zendesk tickets, and provide key support of our products to current or potential customers. Responsibilities: • Provide daily customer service through the Zendesk portal • Obtain general knowledge of the company products • Problem solve quickly to the satisfaction of the customer, and learn how to respond to the customer’s needs through the Zendesk portal • Ability to write clearly and fluently in English to solve all issues • Ability to communicate customer issues clearly to management Qualifications: • A willingness to help and provide customer satisfaction at all times • Knowledge of mobile phones and mobile phone apps are a must; tech enthusiast is a plus • Quick learner and excellent communicator • Basic computer skills (knowledge of Microsoft Office) • Experience and knowledge of Zendesk a must Job Type: Full-time remote
Skills: Email Handling Technical Support Zendesk
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
You will be required to learn in fine detail our online event ticketing software and act as a primary contact for clients. The job includes: Setting up new accounts on our CMS. Setting up new events. Support on the online ticketing system. Submitting bugs to tech department Lead generation ( internet researching ) Support Systems you will be using: - Zendesk - Intercom - Live chat Required: Attention to detail; Impeccable written communication skills; Proficient with computers and technology. Additional: ( Not necessary ) Perfect Australian / American phone voice. Spanish Speaking If you are asked for an interview, you will be asked to complete a 15 minute task to prove your competence with technology. You will be required to work during the UK time Zone. Successful applicants should bid from $4 - 6USD and not have a second job as they will be requested to work full time. When applying please include the word "extra" at the beginning of your application so that I know you have read this job listing.
Skills: Email Handling Administrative Support Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
General Duties: Perform troubleshooting of hardware and software support to internal employees as well as external partners and vendors. Tier 2/3 HelpDesk/Desk Side support; creation/deletion of User accounts, resolution of all IT/Network problems affecting users; all printer issues; troubleshooting workstation/laptop/server network connectivity problems; using ticketing system to track user problems; resolution of User VPN and remote connection issues as necessary. Respond to and resolve user support requests from Helpdesk & E-Mail Background: Level2 Analyst: 3+ year’s minimum related field experience. MCSA, MCSE certification will be plus. Level3 Analyst: 5+ year’s minimum related field experience. MCSA, MCSE certification will be plus.
Skills: Email Handling Administrative Support chat support Computer Networking
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking for someone who will be responsible for setting up and managing our HelpScout helpdesk environment. Preferences will be given to individuals that have worked with HelpScout but we would also consider other applicants with experience in using other solutions ( i.e. Zendesk, Freshdesk, Uservoice, Desk.com, etc...).
  • Number of freelancers needed: 2
Skills: Email Handling Administrative Support chat support Customer service