Voip Software Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a Customer Service Representative to support our client base. He/She will work collaboratively with our Clients, and is responsible for effectively working through client issues/requests via phone or e-mail. DUTIES AND RESPONSIBILITIES Assist in customer acquisition and retention Review and respond to inquiries and help requests in a professional, friendly and accurate manner Probe and come up with logical questions, troubleshoot and determine an issue’s root cause and escalate as necessary to the Manager Work to document the customer problem/request in detail Ensure that all processes and procedures are completed, quality standards are met, and support tickets are executed within agreed upon time frames Analyze user request patterns and communicate this analysis to other teams Proactively identify and communicate support issues Maintain accurate information and current status of cases daily Demonstrate strong follow-through and consistently keep commitments to customers Learn the company’s technology, policy & procedures, and tools to effectively provide quality customer service to our customers QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Technical competence (understand software, hardware, networks, etc) Experience in a fast-paced startup environment a plus Motivated, goal oriented, and persistent High level of initiative and can work well in a team environment Excellent written and verbal communication with clients and internal teams/departments Strong attention to detail, critical thinking skills and ability to multi-task Ability to make independent decisions and exercise good judgment Plans and carries out responsibilities with minimal direction Not oversensitive and can accept constructive criticism Prior experience in marketing, customer/technical support and sales is a plus MS Office and English proficiency Call center experience and knowledge in VOIP and predictive dialer preferred Working computer with high quality headset. Wired internet connection is required on this job. Freelancers using WIFI and plug-it/internet stick do not need to apply. This is an ongoing and a long-term work for the chosen candidate. Work hours will be anytime in between 7AM to 7PM PST for 8 hours a day, depending on agreement. Please submit a 60 second audio recording telling us the reasons on why you should be chosen for this position. Please update your Upwork profile or send an updated resume (if needed) to help us evaluate if you are fit for the job.
  • Number of freelancers needed: 2
Skills: VOIP Software Computer Networking Computer Skills Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
With the fast growth of our company, we are in need of computer savvy, highly technical personnel well versed in Help Desk positions willing and eager for personal growth and development. If you are looking for a long-term, full time, home-based position in IT, this is the job for you. To be successful in this position, we are looking for employees who: *HAS GREAT CUSTOMER SERVICE SKILLS AND PREVIOUS IT HELP DESK EXPERIENCE *At least a LEVEL 2 position in a Philippine BPO company. *Troubleshooting capabilities for most Windows operating systems and networked printers (Win XP to 8) *HIGH SELF-INITIATIVE AND INNOVATION If you do have these qualifications, we would absolutely like to have you on our team. Compensation wise, we offer THE BEST PACKAGE in the market: *Starting salary of $3/hr, to be discussed and assessed with the management. *Full Tech Set-up including SSD-equipped ACER laptops, ASUS monitors, Yealink VOIP phones, Plantronics Headset, QOS Routers, Internet Reimbursement *Mandatory benefits in the Philippines including SSS, Philhealth, PAGIBIG plus an HMO And our best offer yet! *We offer a 2-3 weeks trip to the Chicago office and tours every year to 2-3 of our best remote employees from around the world. *After 3 years into the company, you are given the chance through performance deliberation to migrate to the US together with your family, all sponsored by the company. *Another year afterwards, the company may even sponsor for your greencard in the US. Interested? Apply with a short summary of your technical expertise and if shortlisted, you will be asked to be ready for a Skype interview. We need THE BEST people in our diverse and continually improving team. ww.jexet.com
  • Number of freelancers needed: 3
Skills: VOIP Software Active Directory Customer service Customer support