Technical Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
we looking for CCTV technician to installation cameras and cabling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
EditionGuard provides customers freedom with eBook selling tools that are easy to use and customize, built on top of an industry standard DRM system for security. Founded in 2012, we're working hard to prevent businesses from giving up most of their profits to the big names of eBook publishing, and instead give them the ability to launch their own sales platforms. We are looking for an experienced Customer Success Engineer to help our customers use EditionGuard at its full potential. As a young but stable company with steady growth, these are exciting times with interesting challenges. You will be a champion for our customers within the company. Things you would be doing.. * Communicating pro-actively and systematically with our customer base to maintain high retention. * Reaching out to trial users regularly for maximizing onboarding and conversion rates. * Writing success documentation, tutorials and code snippets for our customer facing Knowledge Base. * Troubleshooting technical issues on customer websites integrated with our product. * Guiding end-users so they can utilize our system effectively and correctly. * Helping our customers succeed by coming up with ideal integration scenarios. * Coming up with awesome ideas to develop the product further based on feedback gathered. Requirements * Easy going character with a can do attitude. * Passion for writing eloquently to convey thoughts. * Native/Bi-lingual, fluent spoken English. * Technical expertise with customer service to resolve questions and issues. * Effective communication skills and ability to work with a remote team. * Sufficient knowledge of Rest APIs, HTML, Python, Ruby, PHP, Java for writing code snippets & docs. * Desire to learn new technologies and methods of doing things. Our Stack.. Communication * Slack * Intercom Technology * Python * Django Framework * AWS * Adobe Content Server 6 * Git Benefits * Work from anywhere (we're 100% remote). * Work directly with the founder who knows the product inside-out & the importance of delighting users. * Long-term, consistent work if you're good.
Skills: Customer service Technical Documentation Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Looking for someone to be the main point of contact for several clients. Provide the following services: - Manage and keep track of projects tasks - Be the main point of contact for tech support >> handle or escalate tickets - Email and call customers weekly with status update - Reach out to consultants on projects to get status updates to provide customers - Take calls from customers Required Skills - Extremely organized - Excellent spoken and written English - understands technology well - Can provide tech support for Office 365, Macbook issues, email issues etc. - Can be trained on technical tools to support customer e.g. antivirus, AWS etc. - Very technical, understands and can support computers, software, basic applications Preferred but not required - Support proposal writing
Skills: Amazon EC2 Call Handling Customer service Customer support Email Technical Support English Helpdesk Mac OSX Administration MS Office 365 Recruiting Technical Support Writing
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
Bonjour, Je cherche une personne pour m'aider à répondre à plusieurs questions concernant wordpress que je reçois de nos clients. J'offre une formation où j'explique, entre autre, comment créer son premier siteweb. La grande majorité des clients sont des débutants. Les questions qui reviennent le plus souvent concerne l’installation et le paramétrage de wordpress, des thèmes ou des extensions qu'on recommande. Le candidat doit impérativement maîtriser le français et avoir une très bonne connaissance de wordpress.
Skills: French WordPress
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are a Voip company trying to test our phone connections. You have to call on numbers we will provide and hang out for a while, nothing else needed - this is a very simple and short job but we will pay high. you have to work/dial 2 hours daily > 60 hours per month > we will pay 1K per month means over 15$ per hour. No sells or leads needed, just test phone calls. So, if you are in Australia or Japan apply along with your skype. We are looking for someone who can start work immediately. also, let me know if you have done or doing any similar job right now. WE ARE LOOKING TO HIRE AROUND 100 PERSONS.
Hourly - Intermediate ($$) - Est. Time: Less than 1 week, Less than 10 hrs/week - Posted
I've invested in some lighting, purchased software control my DMX devices, and need some help building some scenes with the lights I have purchased. Is there anyone out there with DMX & lighting experience that could help me?
Skills: Lighting Design
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Do you have a natural aptitude for technology and the desire to make every customer's experience a success? If you have a passion for helping people solve problems and find solutions to technical questions then you may be the next member of our exciting team of cutting-edge technology professionals. If you have had direct experience as a technical support agent working for a high tech company, we want to hear from you! Minimum Qualifications: - Speak, write, and communicate effectively in English - Solid understanding of Internet technology - Ability to work remotely (must have Internet sufficient to handle incoming Skype calls and other daily business activities) - Strong technical aptitude to learn and understand product functionality - Available to receive calls during regular hours (5 days a week between 8 am and 4 pm Hawaiian Aleutian Standard Time-we can be somewhat flexible) Duties: 1. Answers customer service inquiries via phone and email 2. Provides tier 1 (and eventually tier 2) technical support 3. Provides general customer response for billing, shipping, ordering, and other general inquiries 4. Conducts online research to assist with product support The ideal candidate will be able to perform all necessary job duties, as well as learn and grow with the technical support needs of our company into the future. If you have read this post and possess the necessary personality and skills for the job, please send us a brief description of your experience and tell us about yourself.
Hourly - Expert ($$$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Are you awesome at customer service? Do you want to make every encounter with every client or prospective client the best experience possible? Do you love talking with people and helping people make the right decision and finding solutions to resolve their issues or questions? Are you a rock star and want to be part of a rock star team of customer experience professionals for one of the hottest new business categories and the future of technology? If this is you and you meet the qualifications below then we should talk about your future. Minimum Qualifications: - Speak, Write, and Communicate in English like a native. - Good internet technology understanding (do you know what a Port Forward is). I don't need you to solve the issue but I need you to be able to understand the issue. - Available to work regular hours 5 or 6 days a week. I am flexible with the number of hours a day and hours of work (immediate needs are for 8am - 6pm (Pacific Standard Time). Duties: 1. Answer sales inquiries via phone, online chat, and email (we use zendesk for all inbound inquiries and help questions). 2. Provide tier 1 technical support and interface with tier 2 team as needed. 3. Provide customer support service (e.g. billing, shipping, service issue type questions) I'm looking for the best and the brightest. I'm looking for people that can do a great job today but want to be the customer service leaders of tomorrow. If you have read this post and think you can do the job then send me a brief introduction about yourself.
Skills: chat support Customer Retention Customer service Customer support Desktop Support Email Technical Support Phone Support Social Customer Service Technical Support Zendesk
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
DESCRIPTION The company, a PartnerHero client, manages a platform or marketplace for online learning. Unlike academic MOOC programs driven by traditional collegiate coursework, the company provides a platform for experts of any kind to create courses which can be offered to the public, either at no charge or for a tuition fee. The company provides tools which enable users to create a course, promote it and earn money from student tuition charges. PartnerHero is looking for highly motivated candidates with a passion for Customer Support. In this role, you will be part of a global team dedicated to supporting our client on an array of interesting issues. In a department that encourages innovation and forward thinking, you will be providing support to our global clients focusing mainly on culturizing the product to the German community. Our mission is to provide customers with an optimal support experience driven by passion and expertise. We place the highest value on every customer interaction and approach each inquiry with urgency, care and the desire to further strengthen the existing relationship. The Remote German Technical Support Associate will work side by side with the company’s German Country Manager. You will be required to translate and adapt a product or content to the German locale and market. Translation is only one of several elements of the process. In addition to translation, it may also include: Adapting graphics to target markets Modifying content to suit the tastes and consumption habits of other markets Adapting design and layout to properly display translated text Converting to local requirements (such as currencies and units of measure) Using proper local formats for dates, addresses, and phone numbers Addressing local regulations and legal requirements REQUIREMENTS Outstanding written and verbal/written communications skills in German and English You are a native German or have superior knowledge of German culture Strong analytical, problem solving and troubleshooting skills Openness to work flexible hours if required, including weekends and holidays Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency, and decisiveness Polite, thoughtful and friendly attitude Team player with an ability to operate at all levels in a matrixed organization Attentiveness and empathy for customers Technologically savvy A curiosity about how things work, and a thirst to learn new things Ability to learn and adapt to new systems and processes Prior customer service & support experience a plus BENEFITS Pay in US Dollars Working from Home
Skills: Customer service German