Essential Duties and Responsibilities:
•Represent Action Property Management and the association by greeting residents, guests, and other visitors at the Front Desk in a welcoming and professional manner.
•Actively comply with Action’s “100%-er” hospitality and customer service philosophy:
•Smile and make eye contact with every resident and guest we encounter
•Verbally greet every resident and guest we encounter
•Use resident’s and guest’s name when greeting him/her
•Come to ‘attention’ when greeting a resident or guest
•Answer telephones or address people who enter the lobby or approach the Front Desk to politely answer questions, provide information, and assist in accordance with rules, regulations and policies; receive and respond to resident complaints in accordance with established procedures and policies or as appropriate; assist residents with issues or problems that do not require direct management involvement.
•Monitor activity in the Lobby and, when necessary, contact...