Call Handling Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
The Customer Service Representative will be responsible for resolving escalated customer issues and communicating order exceptions to the Call Center Supervisor. Respond promptly to customer calls and e-mails and resolve issues professionally and efficiently Sell products and place customer orders Participate in training & maintain a high level of product knowledge Maintain strong team performance and positive team morale Proactively recognize, document and notify supervisor of common problem transactions Work with other departments to identify solutions to problems identified through customer interactions and reporting Ensure that activations, returns and refunds are processed timely and accurately Provide any information necessary to ensure carrier payment of commissions Assist in the creation & documentation of Call Center policies and procedures to ensure industry standard service levels or better Ensure that documentation is current and reflects best practices Qualifications: Skills/Qualifications Basic understanding of wireless products and carrier services Good organization skills with a pro-active attitude Demonstrated ability to resolve difficult customer issues while maintaining absolute professionalism with the appropriate tone and manner 2+ years call center experience Excellent organization and time management skills Excellent listening skills Superior written and oral communications skills Fluency in Microsoft Office software, especially Outlook, Excel and Word Demonstrated adaptability in a changing environment and in the face of stressful situations
Skills: Call Handling Administrative Support chat support Customer service
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Relevant only to USA based freelancers. We need a professional experienced customer service agent to perform outbound phone calls to our USA based customers. Must be a native English speaker. Must have previous experience in the field and can handle unexpected customer questions in the go. Must supply CV and samples of previous interactions with customers.
Skills: Call Handling Customer service Customer support Telephone Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are seeking an energetic and innovative Property Manager to join out team. This person’s primary responsibility is to organize, manage and expand on a growing portfolio of rental properties. Primary Job Functions: This position is responsible for effectively organizing and managing rental properties. The PM will have continued interaction with tenants, handle transfer of rents, arrange to troubleshoot various issues that arise, and continue to expand on the company’s portfolio through various means of marketing strategies. The individual should be familiar with the BC Tenancy Act as well as BC Residential Tenancy Branch policies and procedures; should also have a solid understanding of strata management protocols in multi-unit developments. Ability to quickly learn the latest software and technology is a requirement. Examples of Duties and Responsibilities: Conducting thorough market research on particular regions to determine appropriate rental rates and rental demand Carry out online advertisement in search of potential tenants Conduct viewings and screen tenants through company system to find most suitable tenants Prepare building information/rules for tenants as well as become personally familiar with Prepare and sign tenancy agreements and any other relative documents with tenants under proper protocol Arrange and conduct inspections for tenant move-in/move-out and throughout their lease term periodically Collect and deposit rent into company trust account and release to landlords accordingly through company software systems Keep organized and up-to-date records on all activity for each rental unit Arrange for contractors, repairmen, etc. whenever necessary Manage accounting and financial records Bring innovative ideas and lead marketing campaigns to increase management portfolio Liaise with clients (landlords) to provide outstanding customer service on any questions or needs Qualifications: Good multitasking skills in a busy environment Strong work ethic, self-motivated with willingness to learn Ability to negotiate and manage contracts Ability to handle clients professionally during all interfaces Friendly personality with politeness and eagerness to help Proficient in the use of standard office software applications including Word Processing, Excel Spreadsheet Some experience in property management Ability to speak a second language an asset Transportation vehicles required must have minimum class 5 driver licence Job Type: Full-time Required education: Diploma/Certificate
Skills: Call Handling Administrative Support chat support Customer service
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Hello, I am Adam Foleman from DrakeMoon and we are looking for a team of support workers that would be friendly with using Phone and Live chat on our website. You must meet the requirements below. All application are dealt with via Email All work is minimal. You must be able to attend tickets quickly You must have good vocabulary and writing in English It is imperative that you must be aware at all times while doing this job. Drakemoon is a website where users can used real currency to purchase crates to open in chance to win in-game virtual items. All work needed would be account help and redirecting, Any applicant with past experience would have a easy time doing this job. **YOU MUST HAVE A STEAM ACCOUNT TO APPLY**
Skills: Call Handling Administrative Support chat support Customer service
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
JOB OPPORTUNITY – WORK FROM HOME Are you looking for a unique opportunity to expand your knowledge, gain new skills, and become a team member of one of the fastest growing data collection agencies in North America? If your answer is yes than we want to hear from you!! At Validity Research, we are looking for Market Research Interviewers to conduct telephone interviews with residents and businesses across North America. Hours: Full Time - Must be available Monday to Friday from 3:45pm-12:00am EST/EDT Part Time - Must be available Saturdays and Sundays from12:45pm-9:00pm EST/EDT as well as one (1) weekday shift from 3:45pm-12:00am Base Salary: $8.25 per hour Duties: - Providing a high level of customer service while maintaining a pleasant professional demeanor - Inviting residents across North America to participate in research studies - Conducting telephone surveys with respondents and submitting feedback into the response database If you are interested in working with us and feel that you may be qualified, please click the link below to complete the online application. http://ls2.validityresearch.com/index.php/146643?newtest=Y
Skills: Call Handling Customer service Customer support Telephone Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
JOB OPPORTUNITY – WORK FROM HOME Are you looking for a unique opportunity to expand your knowledge, gain new skills, and become a team member of one of the fastest growing data collection agencies in North America? If your answer is yes than we want to hear from you!! At Validity Research, we are looking for Market Research Interviewers to conduct telephone interviews with residents and businesses across North America. Hours: Full Time - Must be available Monday to Friday from 3:45pm-12:00am EST/EDT Part Time - Must be available Saturdays and Sundays from12:45pm-9:00pm EST/EDT as well as one (1) weekday shift from 3:45pm-12:00am Base Salary: $8.25 per hour Duties: - Providing a high level of customer service while maintaining a pleasant professional demeanor - Inviting residents across North America to participate in research studies - Conducting telephone surveys with respondents and submitting feedback into the response database If you are interested in working with us and feel that you may be qualified, please click the link below to complete the online application. http://ls2.validityresearch.com/index.php/146643?newtest=Y
Skills: Call Handling Customer service Customer support Data Entry
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
The Sell Fast Center is a fast growing company with offices in Miami. We are looking to build a small team of experienced call center agents who can work independently on a set schedule to ensure the best service to our clients and employees. Your tasks: - Answer incoming phone calls - Make outgoing follow up phone calls - Respond to client inquiries following company procedures - Respond to employee inquiries following company procedures - Accurately gather information and input data into Zoho CRM online - Communicate clearly with our associates in Miami to close all pending contracts This is a 40h/week minimum assignment. Your work hours are Monday-Friday 10am-6pm. We pay an hourly flat rate plus bonuses for your work. Your skills: - Call center experience - Accent free English - Good phone etiquette and communication skills - Computor and CRM proficient - Attention to detail We provide you with a user account on our VoIP phone system and a company email address. You must have - a reliable broadband Internet access (not LTE or 3G) - a windows or mac computer - Skype - a quiet work environment - headphones (USB head phones preferred)
Skills: Call Handling Administrative Support chat support Customer service
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
WORK DESCRIPTION: - Answer phone call - Complete Client Interview - Review call transcription and write testimonial - Post testimonial - Generate Monthly report per client REQUIREMENTS: - Strong customer service skills important! - Strong English language skills (Writing and speaking) ------------------------------------------------------------------- 1 – ANSWER PHONE CALL We are in need of someone to answer phone calls during the day and conduct phone interviews with our clients' customers, and ask questions about their experience and satisfaction. Phone Interview hours of Operation are Monday – Thursday 9AM EST to 6PM EST. Fridays – 9AM – 5PM Our average call is about 5-6 minutes, though a skilled questioner, especially one who learns the subject matter, could manage calls as long as 15 minutes. We don't currently have a high call volume because there is seasonality - we are averaging fewer than six calls per day. We pay based on phone interviews completed, reviewed and posted. We selected "pay hourly" based on doing an hour's worth of calls. However, please understand that the interviews are sporadic and will occur randomly throughout the week. 2 - INTERVIEW CLIENT The job is to ask questions that elicit a testimonial that we will then use to create customer satisfaction surveys. Strong English language skills, a warm, friendly persona, and the ability to pull additional compelling stories from customers is what we are looking for. Asking deeper, probing questions, is towards getting a robust, compelling, interesting, and unique testimonial. 3 - REVIEW CALL TRANSCRIPTION AND WRITE TESTIMONIALS The call will be recorded through a software and then the transcription reviewed and rewritten as a testimonial. The testimonial will be sent to the client for approval. Once approved it is ready to post 4 - POST TESTIMONIALS The testimonials will be posted in different "testimonial sites". 5 - GENERATE MONTHLY REPORT We will need a Monthly report per client. The format of the report will be provided by us. OTHER NOTES: This is not a telemarketing job! This is not cold calling! This is not a sales job - other than the warmer and friendlier you are on the phone, the more the customer will speak. These are customers of our clients. We are looking for someone, or even more than one person, who could get started immediately - ASAP. You should have existing work during the day since these calls are sporadic, but be able to answer when they come in very quickly (for a good customer experience) in a warm, friendly way.
Skills: Call Handling Customer service Telephone Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hello. I am looking for a freelancer who provides customer support services. I need to employ customer support managers to cover phone, chat and skype support of my website where I sell some services for mobile devices. It is required to have experience of customer support in IT sphere and fluent English. Please contact me with your proposals, rates and conditions. Thank you.
Skills: Call Handling Administrative Support chat support Customer service