Call Handling Jobs

125 were found based on your criteria {{ paging.total|number:0 }} were found based on your criteria

show all
  • Hourly ({{ jobTypeController.getFacetCount("0")|number:0}})
  • Fixed Price ({{ jobTypeController.getFacetCount("1")|number:0}})
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We’re looking to add an enthusiastic and motivated individual who thrives in delivering the highest quality experience. You take pride in your work and believe in what you’re doing. You're passionate about other areas in your life and take that creativity with you when it comes to working with people. We are looking for someone with a great personality, winning attitude, and ability to think on your feet. You’ll be responsible for: * Email Communication * Data Entry * Use CRM system * Daily communication with status updates and reports The ideal candidate for this position will also be well versed in other areas such as Customer Service and Data Entry.
Skills: Call Handling Administrative Support chat support Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We keep re-posting because we keep growing! Come join us in disrupting the billion+ dollar per year home services industry! Ezhome.com was cofounded in 2015 by two successful serial entrepreneurs (including the co-founder of oDesk, now Upwork). We aim to revolutionize the home services space, starting with gardening, the way Upwork revolutionized how the world works! We have an ever-growing customer list and plan to triple our size by the end of the year! We're looking for a warm personality, with exceptional support skills, to care for our customers and gardeners alike, end-to-end. For more information on our company, please visit our website at www.ezhome.com! There is HUGE potential for career growth! Job responsibilities: - Manage all things "service related" within a set region, as the main point of contact and the primary person responsible for keeping our customers and gardeners happy. Examples of daily communications may involve: upgrading a current plan level, coordinating a return visit to pacify a customer complaint, helping a gardener troubleshoot his field application, speaking with a Field Supervisor about issues at a particular property, etc. - Update CRM (multiple steps involved per appointment) - Respond to customers and gardeners in a timely manner and document all communication in Zendesk and/or our in house app. - Communicate as a responsive and friendly team player between many teams and departments of the organization Requirements: - Must be Located in North America! - Native English speakers only please, must have great oral and written communication skills - Spanish speaking a plus! - Tech-savvy and familiar with Microsoft Office and / or Google docs - Able to multi-task in a fast paced environment and keep an ever growing list of client accounts in order - Detail oriented to complete and appropriately document tasks in multi-step processes - Quick on the computer to interface with multiple programs/websites/spreadsheets at once (e.g. email, internet, calendars, maps, billing app, CRM software, time tracking app, photo manipulation software) - Knowledgable and/or willingness to learn about the gardening/landscaping industry is a plus! -Starting pay range is $13-15/hour (exclusive of the upwork fee - the freelancer's portion). Must be willing to start in this range. Hours: Looking for someone who can work FULL TIME during business hours PST. This is a 40-50+ hour/week role and must be fully available M-F 8:30 - 5:30 PT, as well as one day on the weekend (for 5-6 hrs) on a rotating basis, with the potential to exchange for a weekday with modified/reduced hours. If you meet the above requirements, we want to talk to you!
Skills: Call Handling Administrative Support chat support Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
1- Need to live in Boston Massachusetts or Arizona. 2- English mother tongue. Need to talk native English. No accent please. 3- Show your experience in customer service, detail oriented work, etc... 4- Need to be able to answer the phone 8am-6pm USA time 5-6 days a week. 5- Part time to start but very fast will be full time job. 6- Can fill up with admin work, take registration on the computer: need to be very detailed oriented and know word, xcel etc... 7- Also help with answering email questions, maybe answer Facebook. Need perfect written English. 8- Can rapidly lead to a full time position Thanks,
Skills: Call Handling Administrative Support Email Handling
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Keep records of materials filed or removed, using log-books or computers.Add new material to file records, and create new records as necessary.Perform general office duties such as typing, operating office machines, and sorting mail. Track materials removed from files in order to ensure that borrowed files are returned. Sort or classify information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.
Skills: Call Handling Administrative Support Customer service Data Entry
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, Less than 10 hrs/week - Posted
I need someone to help us achieve global 24/7 reach in terms of customer and technical support reach. We are a new tech startup with an innovative idea and we are based in London. We are a SaaS company who developed a social media platform. The ideal candidate will receive training on the platform (relatively easy to learn) and then he/she should be able to answer to support inquiries through Intercom, Zendesk, mail, and telephone. Only tech-savvy candidates with fluent English will be considered.
Skills: Call Handling Administrative Support chat support Customer service
Hourly - Entry Level ($) - Est. Time: Less than 1 week, 30+ hrs/week - Posted
*First Time Callers for us only please * This is a compliance call job open to US residents. As a compliance caller you will contact our hotlines for products and services as a potential customer and then provide written feedback on how the agent handled the call. This job helps improve customer service performance including sales. Please submit your quote in the form of an hourly wage. This is a one-time job with the opportunity for rehire . This job is for first time callers , physically located in the United States. Prior to being hired, you must provide your US phone number and once hired you must that same number for placing these calls. By accepting to work on this job, you understand that payment for time outside of feedback compilation will be only be made when you report of time spent matches our phone records. If you do not call from your US phone number, use a numberless VOIP, block your number etc. you will not be paid. If you use an automatic number generator that creates false phone numbers, you will not be paid. If you have multiple similar extensions from one main phone number or different phone numbers but the same address, you will not be paid. If your phone number changes after you have been hired and you do not contact us in advance and receive our OK you may not be paid. If you have an US phone number but no physical connection to the US you will not be paid. Only US residents may apply for this job (with all due respect to all others) This is a job to ascertain feedback from a US resident or citizen standpoint. Random requests for proof of legal US residency may be required for payment (driver's license, passport, green card) in which sensitive data may be blocked but the first name and certain other non-sensitive details must match that which you provided to Guru. Thank you for your understanding.
Skills: Call Handling Customer service Customer support Phone Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
SUMMARY Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. PRIMARY RESPONSIBILITIES Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders. Answer questions about warranties or terms of sale. Act as the company gatekeeper. Suggest solutions when a product malfunctions. Handle product recalls. Attempt to persuade customer to reconsider cancellation. Inform customer of deals and promotions. Sell products and services. Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered. Close out or open call records. Compile reports on overall customer satisfaction. Read from scripts. Handle changes in policies or renewals.
Skills: Call Handling Administrative Support Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are seeking a business development manager to join our team. Responsibilities will include: - answering live chat and email sales requests, and in-bound telephone if willing. - overseeing customer service interactions and ensuring customer satisfaction - initiating customer retention programs, boost satisfaction and handle cancellation requests - discovering market opportunities, business planning and product development - ad hoc administrative duties Our company works in the IT sector across Australia and New Zealand, offering a range of hosting, server and datacentre products to businesses. Applicants must have EXCELLENT written and oral English skills. Experience in the IT sector is advantageous. Applicants from the Phillipines are strongly encouraged to apply.
Skills: Call Handling Administrative Support Business Development chat support
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Our philosophy encompasses teamwork, respect, integrity and professionalism as a part of everyday life. We are looking to fill a full-time Customer Service Representative position to help our customers with troubleshooting support and product shipping. Ideal Candidate • Customer service centric, consistently friendly and positive with a high level of patience • Proactive and able to operate with minimal supervision • Achiever with great attention to detail • A strong desire to learn and grow with the real world challenges of a small company • Self-starter: a team player who can work independently and within a group Duties and Responsibilities • Answering/directing in-bound phone calls and emails • Taking customer orders • Answering product questions • Resolve first level technical support issues via phone, email, and remote login, escalating when necessary • Maintain and enhance current customer relationships • Customer tracking of support issues and updating of organized support database • Preparing domestic and international shipments • Package delivery to local courier services and occasional errands • Maintain product inventory Requirements • A great attitude with the patience to teach and empower others • Communicative with excellent verbal/written communication skills • Bachelor's Degree preferred • Advanced skills in Windows • Knowledge of QuickBooks a plus • Interest in learning about computer hardware and troubleshooting • Ability to ship and process both domestic and international packages and required commercial documentation a plus • Experience with inventory maintenance and tracking a plus • Strong analytical and problem-solving capabilities • Detail oriented • Ability to multitask and learn new material quickly • Ethical and honest, we built our success on long-term relationships, trust, and credibility
Skills: Call Handling Administrative Support chat support Customer service
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
5CA is now hiring a customer service rep fluent in French and Spanish who loves gaming, to provide support for various Tech and Gaming Companies while working from home! Computer Requirements: Minimum 4 GB RAM memory, i5 processor or similar/ better, max. 3 years old (with windows 7 or 8.1- 64bit, a good working USB headset and a fast, reliable internet connection (Upload min. 512 KB, Download min. 1 MB internationally). Message me if the following applies to you: - You are fluent in French and Spanish, in speaking and writing. - You have experience with the newest video games and consoles. - You own a PS4, Xbox one or a modern gaming PC/laptop. - You have experience in a Customer Service environment - You are a quick learner and are open to working with new technologies and products. - You are flexible, a strong communicator, good at multitasking and problem solving. - You are available for a long term position and able to work with a fixed schedule. - You have a dedicated quiet work space that is located within your own residence. What you'll be doing: * Providing Customer Care services to customers, providing a satisfactory solution to the customer´s inquiry and to exceed his/her expectations in doing this. * Working together with team leaders and trainers to constantly keep your knowledge up-to-date. * Making sure that the customer is satisfied with the whole customer service experience, every time. What we offer * A professional and multicultural working environment with people from all over the world. * The possibility to work from the comfort of your own home. * Up to date training and access to the latest information in technology and video games. * An organized structure, product of years of experience in the industry, which allows all agents to benefit from our expertise. * All the required software, tools, and database. * Being part of a company that treats remote employees as part of its family. --- About 5CA --- 5CA is an expert in multilingual customer service and customer contact. We provide our clients with the opportunity to outsource their customer service department or call center in order to ensure high-quality customer contact, 24/7, in over 10 different languages. We specialize in technical support and customer care services. 5CA is a major player in the industries of consumer electronics and video gaming.
Skills: Call Handling Computer Skills French Spanish