We're looking for a customer service agent who can sub in on an on-call basis to answer inbound calls as well as return customer email inquiries.
This job will have a script to follow and you will be expected to keep record of specific conversation details in Salesforce.
The calls are pertaining to healthcare options for senior citizens, where families are looking for assistance with finding care providers. Knowledge of this does not have to be extensive, but we will provide you with an introduction to this topic so you have basic understanding.
We will give you as much notice as possible for days and times where we need additional support, and on those days we will provide you with a temporary password for all accounts you will need to access.