looking for qualified individuals to work as part of a team in an exciting, fast-paced environment.
Support Agents are expected to provide superior customer service at all times. After completing the
training program agents will have the option to work remotely.
Troubleshooting with end-users to resolve connectivity issues.
Provide excellent customer service to all callers.
Documenting all troubleshooting completed within the ticketing system.
Recognize and escalate larger network problems.
Excellent customer service skills
Strong verbal and written communication skills
Customer oriented team player
Solid understanding of wired and wireless networking concepts
Proficiently with: DHCP, TCP/IP, SNMP, VPN, LAN/WAN
Experience in troubleshooting Windows XP, Vista, 7 and 8 networking issues
Ability to explain technical concepts to non-technical individuals.
Flexibility in scheduling a must; evenings and weekends required.
Experience with MAC OSX, iPod, iPhone, iPad
Experience with Android, Linux, Blackberry
Industry Experience & Certifications
Details & Compensation:
Position is classified as part time (up to 29 hours per week)
Starting pay: $7.50/hr
Remote agents must have broadband connection at home (MTS does not compensate for or
provide a broadband connection)
Remote agents must have a quiet area to work
Opportunities exist for exceptional agents to move up
Daytime and overnight availability a plus