Looking for a customer service representative with some experience, must be great with people and written communication. Excellent computer skills as the job requires multiple systems to be used. Coffee knowledge is a plus.
The Customer Service Representative serves customers via phone and e-mail correspondence to establish and maintain a professional relationship. As a Customer Service Representative you will answer customer inquiries and track and resolve complaints to ensure customer satisfaction while providing quality, front-line telephone support.
-Interact with customers with professionalism and tact via phone and e-mail to place orders, follow up and provide excellent service.
-Follow company policy and procedures to ensure customers and fellow employees are satisfied.
-Create and maintain customer records by updating account information.
-Resolve product problems by: clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the...