Crm Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a US-based ISP provider and planning to expand our network. In line with this, we are looking for administrative support from the Philippines. Our Tech/HelpDesk Support will handle day-to-day tasks as follows: - Answer all ring central calls, texts and troubleshoot for customer - Handle all tower coverages - Create and enter field schedule into google calendar - Follow up with scheduled installations to confirm - Assist Field Technicians remotely - Update AP's in billing system - Send video links to customers for troubleshooting - Online research of other ISP's - Searching for interesting articles to forward to our social media manager - Implementing customer follow up program (survey, calls, etc.) - Assist on creating new videos to assist in troubleshooting - Entering customer information into CSR - Assisting with whitepapers for training and onboarding - Recording video with ScreenCast during training - Other tasks as assigned related to the job We will be having 2 shifts per day and we are keen to maintain a long term working relationship with the most qualified candidates. Paid training and trial period will be given. Please start your salutation with, “Hi XL Broadband” so we'll know you read the entire job specification. Apply now!
Skills: CRM Email Technical Support Phone Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Requirements: • Understanding the ins and outs of iOS and Android platforms • 2-3 years of experience in a role of MVNO Operations, Customer Relation Management(CRM), Customer Service Supervision or other related fields • Bachelors degree in Business Administration, Finance, Economics, Computer Science, or related field • Ability to work flexible hours, need to overlap with US Pacific Time schedule • Limited travel may be required • Fluent in Spanish and English • Applicants must be based in Madrid
Skills: CRM Logistics & Shipping Mobile App Testing User acceptance testing
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
• Log into phone system and become available to receive incoming calls • Respond to all New incidents and Email incidents • respond to any “Red flags” / “Work in Progress • Assist customers professionally and courteous at all times when answering questions regarding issues, concerns, product information etc. • Return all voicemails within a 15minute period of it being assigned • Report to supervisor any voicemails that have not been returned and why • Knowledge of all Q-see products, installations, and troubleshooting techniques • If no calls are on phone system queue you need to respond to non-phone incidents and reply professionally and courteously to customer inquiries and responses. • Use of internet is allowed only for job related purposes only • Train the Spanish call center to be knowledge and prepared for the product launch in Spanish Speaking Countries • Weekly Report to Supervisor • Translation if needed in priority/fast turnaround
Skills: CRM Call Handling chat support Hardware Troubleshooting
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, Less than 10 hrs/week - Posted
We're looking for a seasoned and experience customer service representative to build a scope requirements for an in-house customer service / ticketing system. We're basically building our own son desk and would like you to help our lead programmer understand what features and specs we need to include. This will be a lot of fun for the right person that wants to build something from scratch! This can be a one time project, or ongoing work if you choose to want to be a customer support specialist with us on an ongoing basis.
Skills: CRM Account Management Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Contractor should be experienced in using a range of SaaS platforms, such as support desk software, CRM systems, team collaboration & chat systems. Contractor will be responsible for handling all incoming inquiries, ranging from customers requesting copies of invoices or with questions about their account, to prospective customers who want to learn about our services or get quotes for services.
Skills: Zoho CRM Administrative Support Call Handling Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a talented Technical Support person who's well versed in terms of Salesforce as well as other technical skills. - System implementation (such as Salesforce processes) - Data manipulation (such as excel data) - Data entry and update - Other technical support This is a long term full time position. **IMPORTANT: please include your email address in your cover letter. Thank you
Skills: CRM Google Apps Microsoft Excel Salesforce.com