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Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
About us We (wpkonsulterna.se) focus on WordPress maintenance and development in a business environment, producing conventional websites that also leverage the power of WordPress as a robust application platform, for example in booking systems and internal tools. We are based in Stockholm Sweden and our customers and partners, such as small/medium sized companies and marketing agencies, are typically also located in this area. About the job We are looking for a part-time or potentially full-time person who could join our team and would be involved in a variety of different tasks: ● Primary contact person for new potential customers reaching out to us (eg. phone calls, chat on website and submissions on our website) ● Contact person and responsible for all support issues both internally and externally ● Troubleshoot issues and delegate more difficult issues to other team members if needed ● Monitor, update and test maintained websites continuously ● Project management of ongoing...
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I am a full-time Internet marketer and I need some part-time help. I sell software and I need someone to handle customer support and light tech support. Primary task will be answering customer support tickets--anything from didn't get login info or product access to process refunds, to first-level tech issues. CUSTOMER SUPPORT: This involves logging into membership site to check, create, and/or edit user account and product access then reply to the ticket. TECH SUPPORT: because I sell software, there will be tech support issues ranging from can't install plugin/software to it's not working right on my site or I can't get license key to activate. Your job for those is to do basic troubleshooting--provide suggestions for how to fix (I will create premade steps you can paste in to have them try for common problems) and if that does not work get Wordpress and/or FTP/Cpanel login access from them to check it out. If you can fix it great. If you can't, forward the...
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Our web service is a web development tool. We are looking for web developers to perform as tech support people, HTML5/CSS3 expertise is a must, Javascript and PHP/MYSQL is not required, but it's a plus. You must be able to read and understand questions from our customers, and provide good explanations and examples. Since our customers are website owners or webmasters, you need to have : -An extensive web development experience to succeed in this position. -A passion to walk users through out a workaround, a medium to high level knowledge of Javascript. IMPORTANT: -You must be a quick learner -You must have a high common sense and high proactiveness -You must be very clever to learn in deep all of the features our tool have. Sounding professional is very important for us. English grammar is extremely important. Also, applicants who make even a single mistake on punctuation, capitalization in the cover letter, will not be considered. So, double check your profile and...