Customer Service Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are in need of customer service agents for an online ordering company. All candidates must be well spoken, have strong communication skills, are able to work in fast paced environment, has critical thinking skills, highly trainable and available at least 40-50 hours per week. Responsibilities may include (but not limited to): • Processing orders • Assisting customer requests • Providing technical, billing support • Escalating complaints if possible Requirements: • Must have reliable internet connection and no frequent power outages ( speed test result required ) • Must have good computer skills • Must be a team player, patient and has warm personality • Must be comfortable interacting with customers daily • Must have previous customer service experience • With customer support training and quality control experience preferred. Please attach a short recording about yourself and work experience, no longer than 3 minutes and should be in English. We offer long term opportunity. ***** NO agencies please.
  • Number of freelancers needed: 10
Skills: Customer service Call Handling Computer Skills Data Entry
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
We are a bridal shop and we get calls from difficult customers from time to time. We need someone to answer these calls on an infrequent basis from home. It’s a great position if you need flexibility but can work these telephone calls into your day. You will have the ability to work when you want to. Simply log onto our chat platform from home to let us know you are available for calls. When we forward you a call, we pay you $10 per hour for the calls that you answer. We do not know the volume of the calls, which can vary from day to day. We need someone who has the following qualifications: • Calm under pressure • Well spoken • Good customer service skills • Polite • Flexible • Reliable YOU MUST BE ABLE TO HANDLE DIFFICULT AND HOSTILE CUSTOMER CALLS.
Skills: Customer service Collection Agencies
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
JOB DESCRIPTION You'll be helping us message and respond to our customers via email, as well as organize the online logistics before the tours. You would be working on Google Docs, Gmail, Google Calendar, and many other web-based services. JOB REQUIREMENTS - Must have nearly perfect written English skills and excellent spoken English skills. - Excellent attention to detail, spelling, and grammar. - Must have a great internet connection that is reliable and fast. - Must be reliable and want to grow with the company. - Must be hard-working and on time. - Must have 100+ hours on UpWork. SAMPLE JOB TASKS - Monitor Email account for new messages. - Reply to guests messages in a fun, helpful way. - Use ticketing and Help Desk system such as Zendesk and Groove. - Message guests before and after the tours. - Call guest as needed to inform them about any tour cancellations or special information. We will provide you with a company Skype account. HOURS This is a part-time position starting at 10 hours per week. You should be available to work in the Eastern Time Zone (UTC-05:00) between the hours of 10am to 7pm. We'll be hiring two people for this position. One person will work Sunday-Wednesday and the second person will work Thursday-Saturday. MORE INFORMATION - Museum Hack provides very fun museum tours using the world's best museum tour guides. We have been written about in many publications including The Wall Street Journal, Newsweek, CNN, etc. - We are using Upwork to help us find a general virtual assistant for Customer Service work. - This will start as a part-time position starting at 10 hours per week, but many of our part-time hires choose to join us for full-time jobs. We are a very fun place to work: new things every day, funny coworkers, and very nice customers. - Many people on our team are remote and work from home. - Team members (including VAs) occasionally receive performance-based rewards and incentives. - Museum Hack is GROWING! We are an innovative arts-based business in New York City. See this video on PBS about us to learn more: https://www.youtube.com/watch?v=qMoO4bpRiZM
  • Number of freelancers needed: 2
Skills: Customer service Customer support Email Handling Google Docs
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Guaranteed hourly wage. Call to only businesses. Find people at companies, gather information from receptionist, navigate phone system. Calls made only during US time zones (8am to 8pm eastern time (UTC-4). Minimal talking. Dialer does all the work. You just navigate it with receptionists. All you need is headset on your computer and internet browser. Can be done completely flexible. Work anytime for very short or long duration of being logged in. You choose. Please apply today!
  • Number of freelancers needed: 20
Skills: Customer service Administrative Support BPO Call Center Call Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
■ Looking for Japan-savvy concierges to perform online chat support for tourists ■ Ever been on a vacation in a large city and feel completely overwhelmed? Wouldn't it be great to have access to local help at the tip of your fingers? "MyConcierge for Travelers" provides a way to connect tourists with concierges (personal guides) on an online chat platform. Instead of going back and forth trying to explain your needs to a non-English speaker, or having to wait in line at the hotel desk or tourist kiosk, you can use our platform to connect to an English-speaking concierge who can quickly answer your question. Just identify your concierge and request their service! We are looking for personal guides ("concierges") to help tourists traveling in Japan, using our online chat platform (MyConcierge). As long as the candidate has access to the Internet, he or she can work from anywhere, anytime of the day. *The pay will 100% commission-based.* The successful candidate will have the following skills: -- Basic knowledge of transportation and lodging in Japan -- Some local knowledge of tourist spots or neighborhoods in Japan -- Proficiency in written English (enough for written chat communication and Internet searches) -- Ability to quickly respond to queries and multi-task multiple queries -- Ability to pick up on latest knowledge and trends while performing tasks -- (Ideally) Situated in a time zone that is close to Japan (UTC+09:00) -- Consistent access to the Internet
  • Number of freelancers needed: 3
Skills: Customer service English Internet research Tourism
Hourly - Expert ($$$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Major Responsibilities: • Obtains caller information by answering telephone calls; interviewing clients; verifying information. • Researches account and transaction records to resolve caller complaints. • Adheres to policies with regard to caller interactions (providing correct and appropriate information, entering detailed notes on caller's record regarding the nature of the call, maintaining and respecting caller privacy). • Informs callers about procedures related to use of services.
  • Number of freelancers needed: 33
Skills: Customer service Customer support Telephone Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
For our international contact center, 5CA is looking for a work from home Customer Service Agent to provide support for various well-known international technology companies. Tasks : - Providing Customer Care services to customers (consumers and businesses) through all communication platforms – phone, social media, email, web chat – resulting in a satisfactory solution to the customer’s inquiry. -Working together with team leaders and trainers to constantly keep your knowledge up-to-date. -Making sure that the customer is satisfied with the whole customer service experience, every time. Requirements -You are fluent in English and a second language (speaking and writing), a 3rd language is a big plus. -You have experience with computers and technology products. -You are passionate about customer service, and have a knack for social media and communication. -You have a relevant educational background e.g. Social Media/ Communication. -You are a quick learner, and are open to working with new technologies and products. -You are flexible, a strong communicator, good at multitasking and problem solving. -You are available full time. -You have a dedicated quiet work space that is located within your own residence. -You have your own laptop or desktop PC with windows 7 or 8.1, a good working USB headset and a fast, reliable internet connection (Upload min. 512 KB, Download min. 1 MB).
Skills: Customer service Call Handling Customer support Email Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Four our international and Multilanguage contact center, 5CA is looking for a Work-From-Home Customer Service Representative who is bilingual in both English and Danish to provide support for various well-known international technology and videogames companies. Main tasks include: - Providing customer support by telephone and e-mail, providing a satisfactory solution to the customer´s inquiries. - Working together with team leaders and trainers to constantly keep knowledge up-to-date. - Ensuring customer satisfaction. Requirements - Fluency in English and Danish (speaking and writing). Additional languages are a big plus. - Experience with computers and technology products. - Experience in a Customer Service environment, Call Center or an international business setting. - Quick learning skills and being open to working with new technologies and products. - Flexibility, strong communication skills and being good at multitasking and problem solving. - Full time availability - A dedicated, quiet work space that is located within your own residence. PC requirements: - Owning a PC (Apple computers are NOT compatible) with a Core i5 (or better/similar) processor - 4GB of RAM (though 8GB or above is better) - 1.0 Mbps download speed - 0.5 Mbps upload speed - Windows 7 or 8.1 with a 64-bit system - Having a pair of USB headsets (though this is required in the latter stages of the process) What we offer: - The possibility to work from the comfort of your own home. - Constant up to date training and access to the latest information in technology and videogames. - An organized structure, product of years of experience in the industry, which allows all agents to benefit from our expertise. - All the required software, tools and data base. - A permanent contract focused on a long-term relationship. - Being part of a company that treats remote employees as part of its family.
Skills: Customer service Call Handling Customer support Danish
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
For our international contact center, 5CA is looking for a German/ English speaking technical support agent (work from home) to provide service for various exciting IT-, gaming- and consumer electronics projects. Tasks -Providing Technical Support services to customers by telephone, e-mail and/or web chat, providing a satisfactory solution to the customer’s inquiry and to exceed his/her expectations in doing this. -Working together with team leaders and trainers to constantly keep your knowledge up-to-date. -Making sure that the customer is satisfied with the whole customer service experience, every time. Requirements -You are fluent in German and English, speaking and writing – a 3rd language is a big plus. -You have existing knowledge of hardware, networking, routers and mobile devices. An IT- or other relevant technical education is a big plus. -You are a quick learner, and are open to working with new technologies and products. -You are flexible, a strong communicator, good at multitasking and problem solving. -You are available full time. -You have a dedicated quiet work space that is located within your own residence. -You have your own computer with at least 4 GB RAM memory and an i5 processor or similar/ better, max. 3 years old (with windows 7 or 8.1- 64bit, a good working USB headset and a fast, reliable internet connection (Upload min. 512 KB, Download min. 1 MB internationally).
Skills: Customer service Call Handling Customer support Email Handling