For our international contact center, 5CA is looking for a German/ English speaking technical support agent (work from home) to provide service for various exciting IT-, gaming- and consumer electronics projects.
-Providing Technical Support services to customers by telephone, e-mail and/or web chat, providing a satisfactory solution to the customer’s inquiry and to exceed his/her expectations in doing this.
-Working together with team leaders and trainers to constantly keep your knowledge up-to-date.
-Making sure that the customer is satisfied with the whole customer service experience, every time.
-You are fluent in German and English, speaking and writing – a 3rd language is a big plus.
-You have existing knowledge of hardware, networking, routers and mobile devices. An IT- or other relevant technical education is a big plus.
-You are a quick learner, and are open to working with new technologies and products.
-You are flexible, a strong communicator, good at multitasking and problem solving.
-You are available full time.
-You have a dedicated quiet work space that is located within your own residence.
-You have your own computer with at least 4 GB RAM memory and an i5 processor or similar/ better, max. 3 years old (with windows 7 or 8.1- 64bit, a good working USB headset and a fast, reliable internet connection (Upload min. 512 KB, Download min. 1 MB internationally).