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Customer Service Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Skills: Customer service chat support Customer support Data Entry
Fixed-Price - Expert ($$$) - Est. Budget: $350 - Posted
PLEASE READ THE WHOLE AD!!! I have several rental listings I am looking for a virtual assistant to respond to guest inquiries with an average response time within minutes during your hours.. These will not be actual working hours, but AVAILABLE hours. Most of the scheduled tasks can be completed in one or two hours a day, maybe less if you are very efficient. However you have to check email all the time, sometime you will get a call from our guest. The emergencies and guest inquires just need to be handled as they come up and usually take just a minute or two. This is perfect for someone who has another job already and is already at the computer during these times and doesn’t mind being interrupted from time to time. We do not expect this to be your only job, but we do expect good response time and professional follow-up with all tasks given. Duties include *Respond To Guest Inquiries *Screen Potential Guests and make bookings *Schedule Cleanings with the Housekeepers *Coordinate services with the local property manager *Provide Support For my Guests *Send welcome, check-in, and post stay emails *Troubleshoot problems that may arise *Manage listing calendars and availabilities *Write and respond to guest reviews I receive about 20 inquires per day and 1-2 phone calls per day. Are you currently doing a job that allows you to be interrupted? How long does it usually take to respond to text messages, emails, etc.? Housekeepers and property managers will be contacted through text messages, calls, or email. Must have very good English speaking and writing skills. If your response to this ad has many spelling or grammatical errors you will not be considered. Spanish speaking is a plus, but not required. Reliability and and good communication and cost-saving decision making that also makes guests happy is the #1 thing I am looking for. This is perfect for someone who is on the computer most of the day. The alerts and emails get sent to you. Please tell me how you can increase efficiency and make this worth my money, your time and the training. For this job we would start of with one week, and will then do two if it works well, and so on. Pay for this job is $350 USD per month. We will start with a one week trial. There may be opportunities for extra work and projects in the future for additional income as well. Other shifts are also available for additional pay, depending on how many hours you want to be available. We will require at least one reference from someone who has paid you in the past, preferably two, and we will need to speak with them personally. Please reach out if you have any questions or may be interested. Thanks!
Skills: Customer service Communications Customer support Email Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Individual with skills to manage medical sales representatives hospital credentialling per sales territory. I need the freelancer to establish a working platform utilizing excel and/or google docs to manage and work closely to establish refinement of credentialing service. This individual must posses friendly and eagerness to help, be highly responsive to understand the needs of the sales reps and credentialing companies. The successful engagement would be for the freelancer to establish a platform to work from and set up alerts and forward saved letters to credentialing agencies to maintain our clients up to date. This position is intended for a freelancer that is interested in coming in on the ground floor and creating an integral part of the company services line which could lead to a long and consistent work flow. The more efficient the service can be created the more opportunities for growth, hours, and bonuses are awarded to selected freelancer. Please feel free to ask any questions or provide suggestions on how you feel this position would work best for both sides. Thanks!
Skills: Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
With the fast growth of our company, we are in need of computer savvy, highly technical personnel well versed in Help Desk positions willing and eager for personal growth and development. If you are looking for a long-term, full time, home-based position in IT, this is the job for you. To be successful in this position, we are looking for employees who: *HAS GREAT CUSTOMER SERVICE SKILLS AND PREVIOUS IT HELP DESK EXPERIENCE *At least a LEVEL 2 position in a Philippine BPO company. *Troubleshooting capabilities for most Windows operating systems and networked printers (Win XP to 8) *HIGH SELF-INITIATIVE AND INNOVATION If you do have these qualifications, we would absolutely like to have you on our team. Compensation wise, we offer THE BEST PACKAGE in the market: *Starting salary of $3/hr, to be discussed and assessed with the management. *Full Tech Set-up including SSD-equipped ACER laptops, ASUS monitors, Yealink VOIP phones, Plantronics Headset, QOS Routers, Internet Reimbursement *Mandatory benefits in the Philippines including SSS, Philhealth, PAGIBIG plus an HMO And our best offer yet! *We offer a 2-3 weeks trip to the Chicago office and tours every year to 2-3 of our best remote employees from around the world. *After 3 years into the company, you are given the chance through performance deliberation to migrate to the US together with your family, all sponsored by the company. *Another year afterwards, the company may even sponsor for your greencard in the US. Interested? Apply with a short summary of your technical expertise and if shortlisted, you will be asked to be ready for a Skype interview. We need THE BEST people in our diverse and continually improving team. ww.jexet.com
  • Number of freelancers needed: 3
Skills: Customer service Active Directory Customer support Desktop Support
Fixed-Price - Entry Level ($) - Est. Budget: $100 - Posted
We are in need of Home based Appointment Setter for a US based non sales project. We are on immediate hiring so we only need people that can start working with us. After Training, you will start calling for this project. What we're looking for: 1. BPO/callcenter experience is a big plus but not a requirement. 2. Must have a PC, working headset and has a reliable internet connection of at least 3 MBPS. No WiFi connection please even during interview- make sure you're cabled. 3.Shift Schedule: LA Pacific Time Business Hours - 9:00 AM to 6:00 PM. This is for an immediate hiring for our expansion, so we only need those that are ready to start with us right away once hired. Compensation: - Hourly rate - First 4 weeks will be on Probationary Period which is Performance based* + bonus to determine if Agent can bring results. After probationary, hourly rate will be offered. * Performance is based on per appointment set + show up * Hourly rate will be calculated based on your performance during your probationary period. *Average income $100 - $200/week
  • Number of freelancers needed: 10
Skills: Customer service Administrative Support Appointment Setting Call Handling
Fixed-Price - Entry Level ($) - Est. Budget: $800 - Posted
Provide support Via call, text and email to our E-Commerce b2c and b2b customers. Customer service person must have a good attitude and never lose their patience. Deal directly with customers regarding porting their phone lines. Handle and resolve customer complaints Computer literate Obtain and evaluate all relevant information to handle product and service inquiries. Able to process orders if needed in our system Follow up on customer interactions Must be able to multi task
  • Number of freelancers needed: 2
Skills: Customer service Administrative Support Virtual Assistant
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
The position primarily involves receiving incoming calls, responding to incoming emails, and scheduling customers. Company phones are forwarded remotely to your phone. (additional details below) The CSR must have a quiet, organized area to receive and place calls. A working cell phone or landline, and reliable access to the internet. This role would be suitable for an experienced customer service professional, preferably someone who has previously worked in an office or customer service environment. Our team offers: Company paid LA Fitness memberships Paid time off Bonus earning opportunities A positive, customer focused team that loves to reward success As the customer service specialist, you will: Represent the company with a professional, positive phone demeanor Accurately schedule We are looking for someone who is friendly, dependable, and hardworking. The successful candidate will also have: Strong phone contact handling skills and active listening Excellent communication skills A warm, approachable manner At least two years experience in a customer service position A great attendance history
Skills: Customer service Customer support Email Handling Phone Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for someone with customer support experience that can take the lead on our customer service efforts. We will train you on our process so that you are well prepared to handle customer inquiries when they come. But, by nature, you should already be very good at interacting with and supporting customers. This position will start with email support only, but would expand to live chat and possibly phone support over time. Please do not apply unless you are completely fluent in English and have both great writing and speaking skills.
Skills: Customer service Call Handling chat support Customer support
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