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Customer Support Jobs

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Hourly - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
POSITION DESCRIPTION The Trust and Safety team is responsible for setting Udemy policies and maintaining the integrity of the marketplace. We work with users of the marketplace to set the policies of the marketplace, educate users on these policies, and investigate and resolve policy violations. As a Trust and Safety Agent, you will be on the front lines of Udemy’s community, and work with users to investigate and take action on policy violations, answer questions about our policies, and help resolve issues with our users. You will work closely with the full time team in San francisco to stay up-to-date on the nuances of managing policies at Udemy. KEY RESPONSIBILITIES Respond to ~10-20 new questions per day, while handling any reopened questions Be available for 2 one hour Skype calls per week Work 20 hours a week, with the ability to scale up to 40 hours a week if needed. We will start off with a 3 month contract and extend as needed Respond with a high level of empathy to inbound...
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for customer support representatives to join our team and help our customers with questions over email & live chat. We provide support in English, but are hoping to hire bilingual Spanish speakers. You must be fluent in English first and foremost, including strong grammar & spelling. Training is from 9am - 5pm PST, Monday - Friday. Once training is complete after about 3 months, your hours could change. If you're better suited to work during our night shift (10 PM - 6 AM PST) because of your time zone, please indicate that so we know for long-term planning. Requirements: - Have to be able to work at least 40 hours per week, and during the dictated hours (PST) - Must have strong English and Spanish written and spoken skills - Must be very reliable and dedicated to working with us - Strong internet connection - Strong typing skills - Experience with customer service and technical software questions - Must have Skype to communicate with our team Please note:...
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a Customer Support Representative who would like to join a team of professionals working in the Surveillance and Security Industry. - Are you a result driven person? - Are you a patient person, able to guide the customer through the troubleshooting process? - Are you quality and efficiency oriented? - Do you love making your customers happy? - Do you like being part of a team and work towards the same goals? - Are you available to work in shifts, including the weekends, during EST time zone? - Do you have great communication skills? If you can answer positively to the above questions, then we would like to know you. Looking forward to welcoming you in our team!
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Support Sales Team by insuring all aspects of the product production cycle - including inventory management - are running smoothly Handle customer inquiries both over the phone and via email/chat Assist in report generation
Hourly - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
For our international contact center, 5CA is looking for a work from home Swedish/ English speaking Customer Service Agent to provide support for various well-known international technology and or gaming companies. Tasks -Providing Customer Care services to customers by telephone, e-mail and/or web chat, providing a satisfactory solution to the customer´s inquiry and to exceed his/her expectations in doing this. -Working together with team leaders and trainers to constantly keep your knowledge up-to-date. -Making sure that the customer is satisfied with the whole customer service experience, every time. Requirements -You are fluent in Swedish and English (speaking and writing) speaking a 3rd language is a big plus. -You have experience with computers and technology products. -You have experience in a Customer Service environment, Call Center or an international business setting. -You are a quick learner, and are open to working with new technologies and products. -You...
Hourly - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
For our international contact center, 5CA is looking for a work from home Swedish/ English speaking Customer Service Agent to provide support for various well-known international technology and or gaming companies. Tasks -Providing Customer Care services to customers by telephone, e-mail and/or web chat, providing a satisfactory solution to the customer´s inquiry and to exceed his/her expectations in doing this. -Working together with team leaders and trainers to constantly keep your knowledge up-to-date. -Making sure that the customer is satisfied with the whole customer service experience, every time. Requirements -You are fluent in Swedish and English (speaking and writing) speaking a 3rd language is a big plus. -You have experience with computers and technology products. -You have experience in a Customer Service environment, Call Center or an international business setting. -You are a quick learner, and are open to working with new technologies and products. -You...
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
My business needs a customer service person to respond to email, mostly regarding order status. All service requests come via zendesk so you must have experience working with it. The answers to questions people ask will mostly be found on the shopify site - so it would be very good if you alreayd have experience working with shopify. There are also opportunities to upsell other products - so an ability to sell is another requirement. Overall it is extrememly important to keep all customers very happy, by using your great communication skills and friendly attitude. I look forward to hearing from you!
Hourly - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
We are seeking a virtual customer service professional with experience in HR and employee benefits specially in employer provided health care benefits. Our clients are individual companies seeking help with Affordable Care Act Information Returns filing. They need to determine various aspects of Health Care rulings. We would be able to provide basic information but we are looking for a person who can understand ind interpret these regulation and help our clients with their needs. We are only hiring people in USA at this point. If you are not physically located in the USA please do not apply. If you are interested in applying please read up a little bit and familiarize yourself with ACA reporting.
Fixed-Price - Est. Budget: $ 30 Posted
We are looking for a person who can handle our occasional customer support emails. We get about 5 emails a day on average, so it would take only ~30 minutes a day to respond to them, but occasionally can get up to 1 hour. We would like to hire somebody at a fixed rate per day. You can work remotely and choose when you respond, but we would like to make sure that every email gets answered within 24 hours. We are looking for somebody who: - can approach every email with an attitude of wanting to help - can quickly understand the situation and be proactive about figuring out the solution (and reach out to the right people in the company for help when stuck) - can write well If you are interested, please review Customer Support Test attachment and respond with your answers to the 3 hypothetical customer support emails.