Email Handling Jobs

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Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Preferred candidates country - Australia, Jamaica, Philippines​ E-Commerce shop in New Zealand - Australia Check your time zone to make sure you will be able to work. We are looking for dedicating hard working personality with sales skills. You will be supporting customers by phone chat and email (ticketing). Sales ability is very important for this role. Job volume at the moment - 3-4 hours daily. Availability on the computer - full day NZ time (business hours). For a long-term cooperation
Skills: Email Handling chat support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Hi, I am looking for a virtual assistant to take over a moderate amount of customer service work. The business that you will be working for is an online retailer of LED footwear. The job will entail answering emails. The type of emails that you will receive will be general inquiries, questions about returning / exchanging items, and also about replacing / fixing faulty shoes. To start with, this job will take care of one email account, which receives around 80 - 120 emails per week, although there is a possibility of taking care of another email account too. Generally this takes 1 - 2 hours per day. The job will also require working with the back-end of the business when returns labels need to be created, and replacement items need to be sent out. We have general protocols for a lot of the emails that we receive and processes that we do, meaning that a lot of the work will be relatively easy and quick, but some will require you to use your judgement. The starting budget is $75 - $100 per week, but this is open to negotiation, and will also depend on the amount of work that needs to be done (which may increase over time!). Many thanks, Gus
Skills: Email Handling Customer service Virtual Assistant
Fixed-Price - Intermediate ($$) - Est. Budget: $115 - Posted
We need a customer support and sales agent needed to answer phone calls and emails for our small online website. On average 2-5 phone calls and 5-10 emails per day would need responding to. It is not a lot of work in terms of hours, but being available to answer phone calls when needed is necessary (during office hours). Emails can be responded to 3 times per day - once in the morning, once at mid-day and once late afternoon. The work can be done from home. You must be Israeli or be able to talk Hebrew fluently and be able to answer phone calls. Ideally, you would be living in Israel itself. We are willing to pay $115 per month for answering all emails three times per day and being able to take 2-5 phone calls per day. If you cannot work exactly according to the time-zone specified in the job, no problem, let me know what your availabilities are.
Skills: Email Handling chat support Telephone Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are a fast growing customs, shipping/logistics and prep company (mainly for Amazon sellers) that is in need of a customer service representative to handle all email correspondence with our current clients and potential clients. We are looking for a long term relationship with the right person to understand our business and business model to accurately handle communications and solve problems for our clients. Our ideal employee should have excellent writing ability and knowledge of the English language as well an exceptional customer service attitude as our clients are the most important aspect of our business. Attention to detail is extremely important, but second only to great customer service. The position is long term and we are hoping to grow a strong and long relationship with the right person. Opportunities for growth are definite, but only if the right person proves themselves to be strong and able. For reference, our website is: www.ez-prep.com
Skills: Email Handling Administrative Support chat support Customer service
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Hi, I'm currently using Shopify and I am looking for a customer service rep to reply to emails from our customers via Zoho. Will need someone who is familiar with dropship from Ebay and will be responsible to responding to facebook messages. - Available for 20hrs a week - You make your own schedule - Must be familiar with Shopify, Zoho and Ebay dropshipping - Fluent English - Must be able to work 6 days a week, 3-5hrs a day - Must be able to have good communication with each other - Must have great customer service
Skills: Email Handling Customer service Virtual Assistant
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are an energetic business growing exponentially in the Music/Online Industry. We are searching for an excellent Client Care Expert who is reliable, fun to work with, tech savvy and adaptable. This position will demand extreme attention to detail, problem solving, and dealing with people. You will be expected to represent our culture and our brand with excellence. You will be responsible to learn quickly and adapt to our expectations. The Client Care Expert will be working closely with the President and Administrative team of our company. Primary areas of responsibility: Savvy Musician Academy exists to empower musicians. Without excellent customer service, we fail to serve the people we want to help. We want to exceed all expectations and create raving fans. There are two ways this position will be serving our customers: 1. Reactive – These are tasks like helping customers that have login problems or questions about their program or product purchase. This is troubleshooting, technical help, and getting people to the right place in a timely and professional manner. 2. Proactive – This position will be thinking and implementing new processes, new communication, reviewing emails sent to customers, etc. to ensure that We are providing solutions and happiness to our customers. This also involves things like sending notes of encouragement or other ways to show appreciation - We look for ways to start conversations with people. Although this position is focused primarily on implementing the Customer Care strategies, we value people who take initiative. It will be required of this person to constantly make things better for our customers by helping avoid and resolve issues, as well as suggesting improvements to the existing strategies as we constantly strive to improve our customer experience. Step 1: Please download and read the attached job profile to determine if you have the values and skills to fit our company. https://www.dropbox.com/s/0gp9c9ufcehbjg1/Client%20Care%20Expert%20Position.pdf?dl=1 Step 2: Complete the following personality profiles below: Copy and paste to your browser: 1) http://predictablesuccess.info/quiz/quiz.php?id=4 2) https://www.16personalities.com/free-personality-test Step 3: Fill out this application https://www.surveymonkey.com/r/8CMV5FD If you think you will be a good fit, please email victoria@savvymusicianacademy.com with the subject “Client Care" and more information about you, your results from the quiz and test above, your experience and your top 5 skills that could be an asset as a part of our company. We will respond to your message with more details regarding an interview over the phone or Skype as soon as possible if you qualify. Compensation will depend on character, skill and experience.
Skills: Email Handling Administrative Support chat support Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking for someone to join our customer service team for our amazon.com product line. We are looking for someone who is a go getter and will appease our customers! Maybe has worked with Amazon before (not a requirement but would be a big bonus for us to hire you) Previous customer service experience is a must! You would be checking emails in our amazon back office 2 times a day min and either replying back to people and solve their product issue by either sending them a complimentary replacement product or refunding them. Working during USA time zone is preferred. 10-12 hours per week. Thank you, Shawn
Skills: Email Handling Cold calling Customer service English
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
We need help from someone ASAP with strong FuseDesk and Infusionsoft experience: 1. We have a backlog that we want to respond to quickly and let customers know that we're working to resolve the issues quickly. 2. Establishing best practices and standard operating procedures in our customer service operation on FuseDesk. Need help with the transition and also to create guidelines for future team members. We work with WordPress as well, so knowledge there would be greatly valued to update FAQs and Knowledge Base as needed and create templates in FuseDesk and Infusionsoft as needed. Excellent english required, as well a willingness to learn our company's brand and voice. Hope we can work together!
Skills: Email Handling Administrative Support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
ABOUT THE COMPANY Our company helps talent buyers, agents and consumers find the right entertainment for their kid's party, corporate event or private affair. It is a website used by consumers to search and hire entertainment services such as clowns, costumed characters, balloon twisters, magicians, comedian’s vendors. Our company combines the efficiency of the web with the personal touch of a private event planner. We're hiring for a FULL-TIME customer service / sales minded sales/office team member for our KIDS ENTERTAINMENT BUSINESS. This position is 40+ hours per week job, working 9:00-6:00pm PST (virtual). We're looking for a self driven, high quality, high skills individual, who is looking to further their professional skills. This is a fast paced position that makes the day just fly by. Also, if you're part juggler, that will come in handy as being a great multi-tasker is a requirement to the job. Responsibilities and duties to include (but not limited to): • Answer all inbound calls, emails and chat in a timely fashion • Give quotes and present sales script to all inquiries for prices • Schedule all repeat and one time sales for entertainment appointments • Pull statements for all outstanding receivables monthly and contact a client for payment. • Email receipts to clients for credit cards billings when necessary • Make appropriate adjustments for YELP and other discounts • Reconcile accounts when customers inquire with differing information • Virtual (cloud) filing as necessary • Make 3 week and monthly confirmation emails and calls the previous week of appointment • Pick up all messages each morning and respond in a timely manner • Enter all new sales and scheduling, pricing, customer data information changes into the computer • Schedule / reschedule all periodic tasks on a weekly basis • Resolve all client complaints with professional approach and to the satisfaction of the client • Schedule re-dos when necessary and call the following day to determine satisfaction level • Follow up on all client no-shows before next cleaning resolving reason for past no show • Resolve all breakage and damage issues to satisfaction of customer Requirements and qualifications include: • Fully equipped home office • Quiet time between 9 and 6pm PST • Experienced working in a virtual environment • Common sense • Managerial skills • Quick learner • Available to work 9AM-6PM Monday – Saturday • Conversational Spanish is a plus but not required • Previous customer service experience • General PC knowledge (Windows, Mozilla, Excel, MS Word, etc) • Must be detail oriented, organized, capacity to multi-task, self-prioritize and work independently
Skills: Email Handling Appointment Setting Call Handling Customer service