Email Handling Jobs

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Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Responsibilities: -Provide excellent customer service to new and existing customers -Must be computer savvy and phone savvy -Must be available to work some nights and weekends -Hours are 9am - 6pm with a 1 hour lunch Qualifications: -Ability to navigate through multiple computer applications with speed and accuracy. -Ability to work with customers to resolve inquiries. Provide troubleshooting assistance to customers. -Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals. -Maintain a high level of world class customer service and professionalism to a wide range of customers. -Ability to read and interpret documents. Benefits: Medical/Dental/Vision benefits available Instructions for Applicants: Applicants will be contacted by the specific franchise location. All franchise locations are independently owned and operated.
Skills: Email Handling Administrative Support Call Handling Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Some words about us. We are IT startup operating in crowdsourcing express-delivery sector. As of today we are #1 in Russia with 5000+ deliveries per day. This year we have started global expansion - China, India, UK. Now we are starting operations in London - . We are looking for customers support manager / remote call-center operator. Job Responsibilities *Communicate directly with customers via phone (inbound and outbound), live- chat and email. *Respond promptly to customer inquiries, assisting with placing orders, arranging for Courier guys and updating customer’s details. *Process customer’s orders in our CRM system when taking orders over the phone. *Resolve customer issues and updates. *Communicate and coordinate work-flow with the team both locally and remotely. *Work with the Customer Service Manager to ensure world-class customer service is being delivered at all times. Required Skills *Passion for delivering a world-class service to all customers. *2+ years' experience of Customer Service dealing with customers over the phones and via emails. *Ability to manage multiple customer contacts simultaneously. *Excellent English (spoken and written). *Basic knowledge of MS Office. *Good Communication. *Good knowledge of internet and e-commerce sites. *Flexible to work both late shifts and weekends.
Skills: Email Handling Customer service English Grammar English Spelling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a motivated and experienced customer rep. for a long relationship to perform customer support for our SAAS solution. By giving our software clients a top notch service. To be able to do this, it is required to fully learn and understand salefreaks system as an advanced user and to be able instruct operating it flawlessly to our clients. Required also: 1. Having experience as SAAS support is a big a plus. 2. savvy with computer skills 3. Communication is done through chat/zendesk/skype voice so it is required to have: 4. fluent mother-tongue english is an advantage, no grammar mistake is a must. We are interested in paying $5 hourly as this is a dedicated full position for many years. Good Luck
Skills: Email Handling Administrative Support chat support Customer service
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Our company is seeking for Customer Support Specialist for 3 months starting as soon as possible. Overview: The Support and Operations Center is a 30 hours per week customer support center, providing assistance with using technology. The SOC provides telephone, e-mail and on-line chat consultations. The general customers SOC specialist consults on Customers questions and issues and is expected to explore the problem with the customer, triage and research it, and then present the solution in a way the customer can understand. In addition, the SOC specialist analyzes reported issues to determine if there are problems that need to be escalated, spotting trends out of what can often be confusing data and at other times identifying themes that are difficult to isolate. The SOC specialist has to follow up on all escalated issues to ensure resolution. The customers environment changes rapidly and it is critical that the SOC specialist continues with professional development. There is little opportunity for formal training so the SOC specialist needs to stay abreast of technology and be prepared to explore new techniques. The SOC specialist is expected to document solutions to problems for a customer-facing knowledge base as well as write internal technical documentation and procedures. Much of the communication with customers is done via originally written e-mail. The SOC specialist must be part teacher, as a goal of the SOC is to educate the customers so they can work independently.
Skills: Email Handling Call Handling Customer service Phone Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a US based E-Commerce business using various online platforms. We have been in business for 3 years and our current gross sales are $100,000+ monthly. We are looking for an individual that is dedicated, and hardworking. Someone with very flexible hours and the ability to work 40+ hours if needed a week. E-Commerce experience is preferred. The pay starts at entry level, with consistent raises and can grow to a partnership percentage. However this job is not for everyone. It can be very demanding and the person or persons selected will need to work in high pressure situations. This position is an ongoing position that can go on for years for the right candidate. Qualifications: 18+ Years Old (Preferably 30+ Years old) Must be able to navigate quickly and efficiently through online sales websites Motivated and looking for a position to grow and challenge you A critical thinker A leader Detailed oriented Analytical Must be able to work with limited supervision Able to follow instructions carefully Competition of Application Placement Task Job Duties but not limited to: Online Product and Pricing Arbitrage Order Fulfillment Order Tracking Google Docs and Google Sheet data entry and reading Customer Service Problem Solving Professional Business Calling Professional Business Emailing Consistent Skype Messaging Operation and System Analysis Questions for Applicant: - What part of this project most appeals to you? - What challenging part of this job are you most experienced in? - Which of the required job skills do you feel you are strongest at? - Have you taken any oDesk tests and done well on them that you think are relevant to this job? And if so what are the tests and what was your score? - What past project or job have you had that is most like this one and why? - Why do you think you are a good fit for this particular project? - Do you have any questions about the job description?
Skills: Email Handling Administrative Support Call Handling chat support
Hourly - Expert ($$$) - Est. Time: Less than 1 month, 30+ hrs/week - Posted
Camp17 is a Summer camp for children where fans can interact with their favorite digital influencers in a fun and safe environment that nurtures authenticity, personal growth, and the creation of friendships and memories that last a lifetime. The Customer Service Representative’s primary responsibilities are to respond to e-mails and phone calls from prospective campers and their families during the first few weeks following the announcement of our 2017 camps. The Customer Service Representative must have a computer with internet access and a telephone to log into software and e-mail and to respond to inquiries. Calls will be logged using online software and Microsoft Excel. Skills Needed: • A professional phone manner • Excellent communication and interpersonal skills • A positive attitude and the ability to remain positive under pressure • Excellent organizational skills • Microsoft Excel • Friendly and empathetic Training is on 10/26/16 and the position will be active from October 28th, 2016 through November 20th, 2016 with an option to extend if needed. Weekend and evening hours are required. The candidate will work 20 - 30 hours a week at $16.50 an hour. Customer service representative's work hours will fall within the Hours of Operation, which are daily from 9:00 AM - 8:30 PM Eastern Time. Applicants must live in the continental United States. The candidate hired must sign a nondisclosure / confidentiality agreement.
Skills: Email Handling Call Handling Customer service Customer support
Fixed-Price - Intermediate ($$) - Est. Budget: $400 - Posted
COMPANY Petovera is a very special company. Founded in 2010, we provide a single, focused service to help our customers create and optimize their online sales funnel. Our mission in this world is to accelerate creativity and the entrepreneurial spirit. To do this, we rely on a set of important processes, checklists, and systems to get our work done and done well. BENEFITS > Part-time work from home (we are a virtual team) > We generate and provide you with the leads > Regular business hours (EST, New York time) > Proven, easy to learn process; well-defined productized service > Work for a mission-focused company that provides a great service > Have fun while interacting and learning from fellow team members > Learn new skills, with room to grow and move up in the organization > Earn commission on new accounts you close for Petovera > Earn a based monthly income that can grow into a full-time salary over time WHO WE WANT TO WORK WITH We are looking to hire and invest time with someone who is diligent, details focused, tenacious, and process-driven. If you don't like or don't believe in checklists or a proven process, this isn't the job for you. We are diligent, but not robotic. You are expected to care about each customer lead, qualify each lead as a fit or not a fit, as well as take notes on our CRM software, and respond to questions from customers on our website. This is a subscription service, and our customers do not like to a "hard sell." We are also looking to work with someone for the long-term. If you are looking to freelance or for a short-term gig, this is NOT the right opportunity for you. Finally, one of our core values as a company is relentless self- improvement. If this describes how you like to live your life personally and professionally, you'll fit in well with us. RESPONSIBILITIES > Follow-up with leads via email and over the phone > Answer common questions in live chat widget (we have a mobile app for this) > Update lead contacts on our CRM with notes > Qualify leads as decision-ready or not > Schedule and keep appointments with customer leads > Guide "Review calls" where our Funnel Strategist will present our marketing plan to the customer > Collaborate (as needed) with Funnel Strategist / Assistant when new customers signs-up > Attend weekly team meeting, participate with constructive ideas > Fill out a daily checklist > Collaborate with marketing team, Operations Manager, & CEO -- suggest ideas to amplify your sales pipeline or to improve the business. > Maintain and update your workflow documentation REQUIREMENTS > Must be US-Based > Must be available during normal business hours (many customer calls will be pre-scheduled, but you will get the best result from a fast-follow-up over the phone, even if it's only to schedule a get-to-know-you Consultation Call) > Must have a cellphone or dedicated landline (we can provide you a number to call out from as needed as well as an extension from our 800 number) > Must have some prior sales and/or digital marketing experience > Must be friendly, enjoy speaking with people, good with building and nurturing relationships > Must be comfortable working virtually and being self-directed > Must be diligent and enjoy following (and improving upon) our process COMPENSATION $400/mo (fixed) + $40 for anyone who signs-up (regardless of package they are on)
Skills: Email Handling Account Management Customer service Sales
Hourly - Intermediate ($$) - Est. Time: Less than 1 month, Less than 10 hrs/week - Posted
Customer Service Clerk Job Duties: Provides information to customers by verifying understanding of request; answering questions; offering assistance. Initiates service by recording requests; forwarding to dispatching. Collects revenue by receiving and recording payments. Resolves billing problems by identifying the problem; explaining procedures; forwarding required adjustments. Improves quality results by evaluating processes; recommending changes. Updates job knowledge by participating in educational opportunities. Accomplishes customer service and organization mission by completing related results as needed.
Skills: Email Handling Administrative Support Appointment Setting Call Handling