Email Handling Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Personal Assistant, Junior Level, Trial Job Dedication and availability to work are the most important qualities I am looking for. Bids around $3/h are preferred. I have a variety of tasks that I could use help with. In return I can offer modest pay rate, training and a chance to gain Upwork experience. Minimum availability is 15 hours per week. Please do not apply if you are not able to work at least 15 hours a week. Many VA’s that I have hired have had pay increases, increase in hours and long term contracts (2+ years) This job is for applicant that: - Wants to gain upwork experience - Can work for at least 15 hours per week for at least 3 months - Wants to prove themselves on Upwork for a higher paying part-time or full-time work Skills/Experience required: - Excellent English skills - Great telephone manner - Admin support - Email marketing
Skills: Email Handling Administrative Support Customer service Telephone Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Looking for a positive, innately empathetic Customer Experience Specialist who can connect with our customers - answering questions, resolving issues, supporting phone applications and treating our customers with the respect they deserve. Our customers deserve personalized interaction which means as a specialist you are not just reading off a script. You are are self motivated, a gifted self-driven manager, and have the mindset that no job is too small. Your drive for career growth as part of the our Customer Experience Team will have a major impact on our continued success. This is a role with clearly defined tasks on a collaborative team with supportive managers. Looking for a person who lives in Utah Flexibility to work weekends and nights a must.
Skills: Email Handling Administrative Support Call Handling chat support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Skills: Email Handling Administrative Support Call Handling Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We need a part-time call service attendee to help with one of our e-commerce businesses to help customer inbound calls. Tasks include - checking order status for customers on Shopify, Amazon orders - help with website navigation Shopify, Amazon - help cusyomers with placing orders - explaining how our current sales promotions work We are only looking to pay for time used in the 100-150 minute a month range. If you are an individual, we can pay per week based on amount of calls received. We require that you are on stand by during business hours. You may attend other tasks or companies at the same time. Call centers companies welcome that are able to provide split time with agents. Dedicated skype account can be provided or will be forwarded to a phone number of choice. Please provide a monthly quote or estimate we are looking at about 100-150 minutes
Skills: Email Handling Administrative Support Call Handling chat support
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Responsibilities: -Provide excellent customer service to new and existing customers -Must be computer savvy and phone savvy -Must be available to work some nights and weekends -Hours are 9am - 6pm with a 1 hour lunch Qualifications: -Ability to navigate through multiple computer applications with speed and accuracy. -Ability to work with customers to resolve inquiries. Provide troubleshooting assistance to customers. -Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals. -Maintain a high level of world class customer service and professionalism to a wide range of customers. -Ability to read and interpret documents. Benefits: Medical/Dental/Vision benefits available Instructions for Applicants: Applicants will be contacted by the specific franchise location. All franchise locations are independently owned and operated.
Skills: Email Handling Administrative Support Call Handling Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Some words about us. We are IT startup operating in crowdsourcing express-delivery sector. As of today we are #1 in Russia with 5000+ deliveries per day. This year we have started global expansion - China, India, UK. Now we are starting operations in London - . We are looking for customers support manager / remote call-center operator. Job Responsibilities *Communicate directly with customers via phone (inbound and outbound), live- chat and email. *Respond promptly to customer inquiries, assisting with placing orders, arranging for Courier guys and updating customer’s details. *Process customer’s orders in our CRM system when taking orders over the phone. *Resolve customer issues and updates. *Communicate and coordinate work-flow with the team both locally and remotely. *Work with the Customer Service Manager to ensure world-class customer service is being delivered at all times. Required Skills *Passion for delivering a world-class service to all customers. *2+ years' experience of Customer Service dealing with customers over the phones and via emails. *Ability to manage multiple customer contacts simultaneously. *Excellent English (spoken and written). *Basic knowledge of MS Office. *Good Communication. *Good knowledge of internet and e-commerce sites. *Flexible to work both late shifts and weekends.
Skills: Email Handling Customer service English Grammar English Spelling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a motivated and experienced customer rep. for a long relationship to perform customer support for our SAAS solution. By giving our software clients a top notch service. To be able to do this, it is required to fully learn and understand salefreaks system as an advanced user and to be able instruct operating it flawlessly to our clients. Required also: 1. Having experience as SAAS support is a big a plus. 2. savvy with computer skills 3. Communication is done through chat/zendesk/skype voice so it is required to have: 4. fluent mother-tongue english is an advantage, no grammar mistake is a must. We are interested in paying $5 hourly as this is a dedicated full position for many years. Good Luck
Skills: Email Handling Administrative Support chat support Customer service
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Our company is seeking for Customer Support Specialist for 3 months starting as soon as possible. Overview: The Support and Operations Center is a 30 hours per week customer support center, providing assistance with using technology. The SOC provides telephone, e-mail and on-line chat consultations. The general customers SOC specialist consults on Customers questions and issues and is expected to explore the problem with the customer, triage and research it, and then present the solution in a way the customer can understand. In addition, the SOC specialist analyzes reported issues to determine if there are problems that need to be escalated, spotting trends out of what can often be confusing data and at other times identifying themes that are difficult to isolate. The SOC specialist has to follow up on all escalated issues to ensure resolution. The customers environment changes rapidly and it is critical that the SOC specialist continues with professional development. There is little opportunity for formal training so the SOC specialist needs to stay abreast of technology and be prepared to explore new techniques. The SOC specialist is expected to document solutions to problems for a customer-facing knowledge base as well as write internal technical documentation and procedures. Much of the communication with customers is done via originally written e-mail. The SOC specialist must be part teacher, as a goal of the SOC is to educate the customers so they can work independently.
Skills: Email Handling Call Handling Customer service Phone Support