Email Handling Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Come join us in disrupting the billion+ dollar per year home services industry! Ezhome.com is a company cofounded earlier in the year by Odysseas (co-founder of odesk) and Spiros (cofounder or PatternInsights). Located in Palo Alto, ezhome already has significant traction, a staff of almost a 100 people (the majority of them “upworkers") and has received significant funding from top VC firms in the valley. We aim to revolutionize the home services space, the way oDesk revolutionized how the world works! We have more customers than we can handle, and have been growing fast! We're looking for a warm personality with exceptional organizational, and cutomer service skills (some sales background a plus too) to take ownership of onboarding our new customers and ensure that their first impression of us and our service is top-notch! For more information on our company, please visit our website at www.ezhome.com! There is HUGE potential for career growth! Job responsibilities: - Function as the main point of contact for new customers, until the point that their first service has been completed - Reach out to newly signed on customers to communicate costs and sell them on a cleanup when they indicate that their yard requires an extra level of care prior to their maintenance service -Manage scheduling of cleanups and ensure that first maintenance visits are scheduled both timely and seamlessly - Update our CRM (Customer Relationship Management System) as needed and function as a "Project Manager" for our customers who need cleanups - Respond to customers in a timely manner and document all communication in Zendesk and/or our in house app. Requirements: - Must be Located in the UNITED STATES or CANADA! - Native English speakers only please, must have great oral and written communication skills - Tech-savvy- familiar with Microsoft Office and / or Google docs and able to learn new apps easily - Able to multi-task in a fast-paced and fast-changing environment - Detail oriented to complete and appropriately document tasks in multi-step processes - Very comfortable with warm sales (selling customers on a service that they indicated they need - no cold sales involved) - Quick on the computer to interface with multiple programs/websites/spreadsheets at once (e.g. email, internet, calendars, maps, billing app, CRM software, time tracking app, photo manipulation software) - Knowledgable and/or willingness to learn about the gardening/landscaping industry is a plus! -Starting pay range is $13-15/hour (exclusive of the upwork fee - the freelancer's portion). Must be willing to start in this range. Hours: Looking for someone who can work FULL TIME during business hours PST. This is a 40+ hour/week role and must be fully available M-F 9-5:30 PT. Would strongly prefer some Saturday availability as well (possibly in exchange for slightly modified weekday schedule). If you meet the above requirements, we want to talk to you!
Skills: Email Handling Customer service English Helpdesk
Hourly - Expert ($$$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Responsibilities: • Responds to requests and calls from customers related to client specific programs and products • Identifies and responds to customer's needs based on designated procedures of account/client • Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients • Escalates calls to supervisor when necessary and appropriate • Responds to requests for assistance while on-rent, including extensions, directions, vendor calls, processing of credit card authorizations • Tracks call related information of each call received for auditing and reporting purposes • Provides feedback reports on call issues related to downtime and/or training issues • Escalates calls to supervisor when necessary and appropriate
  • Number of freelancers needed: 34
Skills: Email Handling Call Handling Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are property management company that is based in the United States but is planning to put a branch here in the Philippines. We are looking for outstanding technical support representatives who will be part of our Business Process Associates team. Job responsibilities will be: * Monitor all transactions and ensure compliance to quality regulations and maintain effective relationships with clients. * Will serve as the Escalation Team and will have authority on how to handle certain situations. * Coordinate with internal and external clients and provide assistance on phone and resolved all queries. * Will be responsible for Post – leasing process, posting notices, health and safety inspections and handling Tookan app. * Documents all transactions on an everyday basis and update as the process changes. Collate metrics from various associates and prepare appropriate reports. * Coordinate with team members and ensure achievement of all team objectives and goals. * Analyze all issues of internal and external clients and provide effective resolutions for same. * Maintain knowledge on all technical information and resolve all issues in transactions and perform correction where require. * Manage everyday work activities and informed supervisor appropriately. Qualifications: * College graduate * Atleast 1 year in the BPO industry as a Technical Support Representative. * Can work with minimal supervision. * Amenable to change. * Can work in shifting schedule. NOTE!!! * We need someone who's from Davao, Philippines. As of the moment, we're still on a homebased set up but will soon be moving in to our own office. We need someone who can fully commit and start immediately and we mean right after the interview! We are offering $2 - $3/hour for starting salary. Thank you.
  • Number of freelancers needed: 10
Skills: Email Handling Customer service Email Technical Support technical analysis
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Due to our continuing growth we are currently looking for motivated individuals to join our team. Multiple full time positions available which may include weekends. The primary responsibilities include: Setting inspection appointments on behalf of insurance companies and handling inbound and outbound calls with strong customer service skills. Problem solving skills, attention to detail and ability to multi-task in a fast paced work environment are a must. This is not a commission or sales position. *Multiple shifts available* o Preferred to have a minimum of 12 months customer service/office experience. o Be able to speak and read English clearly, professionally and fluently. o Be able to type a minimum of 40-50 words per minute. o Bilingual a plus o Must be able to work independently o Ability to effectively work within established contractual turnaround times required o Starting pay D.O.E. o Must be able to pass background check
Skills: Email Handling Administrative Support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
4:00 pm Start to Shift, so great for those that need to begin later in the day!!!! If you love talking to people from all over the United States about their experience with service, or scheduling appointments for future services, than this is the perfect job for you. Temp to Perm placement opportunity. Reliability, attention to detail, good communication, typing 30 wpm, grammar vital, team environment. MUST leave your cell phones in car. State of the art equipment, parking is plentiful.
Skills: Email Handling Administrative Support chat support Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Liaison will be reporting to a supervisor who will provide: - Vendor contact information - Guidance in addressing specific issues that come up with vendors - Oversight for QA You will be responsible for contacting vendors who are going to either join our list of current vendors or current vendors with a packet of information that they will need to read, understand, sign and fill out completely prior to completion of the transaction. Some vendors may not be accustomed to our item forms and need assistance filling out every portion of the form. You will be instructed on what needs to be done prior to final review. If they send back incomplete, you need to identify each criterion missed and inform the vendor of these missing components and ensure they fill everything out completely before sending over to your supervisor for final approval and send off to the analytics team. There will be training involved, however it will be imperative that some level of intuition is gained through the process that less and less oversight is required in order to complete the tasks assigned. This will be a full-time assignment and you will be required to work during PST (San Diego, CA) daylight hours. Will need to speak and write English at a high level of proficiency and must be easily comprehensible. A high scoring fluency test is preferred but not required.
Skills: Email Handling Customer support Data Entry Document review
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hello, We want a procurement person to work alongside our product and data research team. We are a renewable technology product sales company. Our website receives requests for products: price quotes must be given within 1 hour of the customer asking for them, so you must have made sure they are already there. You will chase Suppliers to get up to date product prices. You will create relationships, grow and maintain them. You will get price updates daily. You will set up Distributer relationships daily. You must respond to emails, and work on Saturdays. Must have: QUIET HOME/OWN OFFICE, a smart phone, laptop/desktop computer, PERFECTLY CLEAR SKYPE CONNECTION WHEN TALKING, HIGH SPEED INTERNET, PERFECT WRITTEN AND SPOKEN ENGLISH, HIGH INTELLIGENCE, INITIATIVE. It is important when you receive emails and phone calls: you quickly respond to them. You will send email and chase up on these emails using the telephone. A Skype account is provided for calls and paid for. You will give price quotes to customers using given method and pdf the quote invoice. MUST HAVE UNIVERSITY DEGREE, AND PROVE IT! MUST HAVE RELEVANT EXPERIENCE, AND PROVE IT! PREFERENCE WILL BE GIVEN TO PERSONS WITH ELECTRONIC/ELECTRICAL ENGINEERING EXPERIENCE/QUALIFICATIONS. You need to be available online 9AM-5PM London UK hours. WE WANT PEOPLE THAT WORK OVERTIME, LOVE THIS JOB, AND MAKE IT THEIR OWN. WE WANT PEOPLE WHO CARE ABOUT THIS JOB. BONUSES WILL BE AWARDED FOR EXCELLENT PERFORMANCE! WE WANT HARD WORKERS WHO DELIVER TOP QUALITY WORK.
Skills: Email Handling Administrative Support Appointment Setting Customer service
Hourly - Entry Level ($) - Est. Time: Less than 1 month, Less than 10 hrs/week - Posted
THE DUTIES ARE: 1. Answering telephones calls 2. Create and modify documents using Microsoft Office. 3. Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.Also perform Records keeping, keyboarding/data entry and performing a variety of other office tasks account balancing, invoicing recording,proper data analysis of sales records and recording pay slips into accounting database all these will be done through the use of the Accounting Software, such as faxing or emailing confidently and positive attitude Online from home. 4. Maintaining hard copy and electronic filing system. 5. Signing UPS/FedEx/Airborne packages. 6. Research, price and purchase supplies. 7. Assisting your superior attached to you, Setup and co-ordinate meetings and conferences. 8. Maintaining and distribute weekly schedules. 9. Collect and maintain PC inventory. 10. Support staff Attached online to you and assigned project based work.
  • Number of freelancers needed: 42
Skills: Email Handling Data Entry Virtual Assistant
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for freelancers for sending emails to website owners. The work includes daily goals. We are looking for a trusted person for a long term cooperation.
  • Number of freelancers needed: 2
Skills: Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Our growing team of Superstars is looking for outstanding customer focused talent to join our 24 customer care center (virtual). Do you have the ability to connect and relate to your customers easily? Can you diffuse a difficult situation with ease? (Although not the norm...it happens) If so...we want to talk to you! Responsibilities of the Role: -Respond timely to customer concerns via Zendesk -Provide a pleasant, calm atmosphere while providing an efficient solution to customers -Be accountable for your actions, what and how you communicate -Remain professional in all circumstances leaving a great impression with all of our customers -U.S. based hours Required Experience and Skills: -Two years of customer service preferred -Fluent English communication (speaking and writing) skills -Type 45 WPM, email correspondence, etc.
  • Number of freelancers needed: 2
Skills: Email Handling Customer service Customer support Data Entry