Email Handling Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $150 - Posted
We need a customer support and sales agent needed to answer phone calls and emails for our small online website. On average 2-5 phone calls and 5-10 emails per day would need responding to. It is not a lot of work in terms of hours, but being available to answer phone calls when needed is necessary (during office hours). Emails can be responded to 3 times per day - once in the morning, once at mid-day and once late afternoon. The work can be done from home. You must be Japanese or be able to speak Japanese fluently and be able to answer phone calls. Ideally, you would be living in Japan itself. We are willing to pay $160 per month for answering all emails three times per day and being able to take 2-5 phone calls per day. Please do not apply for this job if you are not a fluent Japanese speaker.
Skills: Email Handling chat support Telephone Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
My name is Wil and I am the community manager at www.tribute.co. We help our users create collaborative video montages that they can give as a gift on special occasions. Here’s a quick vid that explains what we do: https://vimeo.com/132843808 We are an early stage startup that has recently raised funding and have plans to grow quite rapidly over the next 1-2 years. We are hoping to connect with support agents/teams that take pride in excellent communication, support and want to grow with us. All support is done through our chat interface on Intercom.io and we will have a full knowledge base and video tutorials available to help our support agents interact with users/customers. Here is what we need: We are looking for a support agent/team to cover live-chat customer support (via www.intercom.io) between the hours of 6:00 p.m. EST to 9:00 a.m. EST We anticipate that the support agent will be spending approximately 30-60 minutes actually engaging with clients. Support tasks include answering simple questions using our canned responses, uploading videos for users, and making small changes for users through our back-end system. The majority of these can be answered by linking to issues in our knowledge base and template responses/videos. We have guides available to bring any contracted support agents up to speed on our processes and communication guidelines and also have a team member available for training and questions in real time. If interested, please send back the following: - Company info: - How much you would charge for this type of support on a weekly/monthly basis: - Any info on similar companies you have worked for: Thank you!
Skills: Email Handling Administrative Support chat support Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
INBOUND CALL CENTER We are currently looking for several individuals to hire for our inbound call center operations as Customer Service Representatives (CSR). These Customer Service Centers are inbound notification centers that receive requests for the marking of buried utility lines prior to digging. The Customer Service Representative will answer inbound calls and interview callers who are digging where the ground is going to broken. During this interview, CSRs obtain information about the caller's dig site. Once the CSR has properly completed a "ticket" form, he/she will then identify the work locations on a map similar to those found on the Internet (like Google Maps). Then, the notification center computer relays the "ticket" to the participating companies in the dig area. The facility operator/utility uses the ticket information to identify possible conflicts with their buried utility lines. CSRs must be quality-oriented and have excellent communication and organizational skills. Each CSR must be a self-motivated team player with an eye for detail. In order for CSRs to provide a superior level of service, each person hired as a CSR will be dependable, have good attendance and be punctual, demonstrate accuracy while processing tickets and display a genuine commitment to achieving the goals of the center. Customer service reps. will answer approx. 60 to 80 calls per day and will process the tickets after each inbound call. This will include verifying the information on the ticket is correct and generating information from the map to identify each dig location. The CSR will also data enter the following information: 1. Contact information of the site 2. Type of work being performed 3. Details of the dig 4. Mapping the data to the exact location is known. Duties will include: --Answer incoming calls in a timely and efficient manner. --Obtain sufficient and accurate ticket information from callers. --Demonstrate accuracy when entering tickets --Demonstrate proficiency in handling all types of locate requests --Attend staff meetings regularly. --Provide excellent customer service. --Achieve the minimal ticket quantity and/or processing time and ticket quality standards. --Obtain sufficient and accurate ticket information from callers --Follow all Company Policies and Procedures while meeting the minimal ticket quantity and/or processing time and ticket quality
Skills: Email Handling Telephone Handling
Fixed-Price - Intermediate ($$) - Est. Budget: $800 - Posted
We are looking for a number of people to handle customer service duties for Indonesia. Please send your "Skype id" together with your resume. Contractor requirements We are looking for a contractor who: 1. Is available for 8 hours per day. 2. Has worked in a customer service setting or a similar customer-satisfaction job. 3. Has a solid command of the Bahasa language. 4. Has 50% or more English for training and internal communication purposes. 5. Internet connection of 2Mb or more. It can not be wireless nor through a datacard. You should also test that you do not have a latency of over 100ms. 6. Windows environment: We work with a windows based web program. We do require for you to have a computer that runs on windows or has a windows environment already installed. Your operating system must be original. 7. Headset: This headset can be simple but it must connect to your computer via USB. This is to ensure proper phone behavior and call quality. How to apply To apply, please respond with a cover letter that includes the following: 1. The language level that you have (should be 90% or above) 2. Your customer service experience 3. Your schedule availability About the company We are a customer service call center with headquarters in California, US and San Jose, Costa Rica. We have been operating independently since 2007 and have successfully contracted remotely for over three years.
Skills: Email Handling Call Center Management Call Handling Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for couple of "Customer Sales Support Reps" who speak Native Finnish to support one of our products. This is a long-term home based job and ideal for someone who wants to make extra money working from home. Duties: - Receive incoming calls (very few) - Make outgoing calls - Email support Hours: Full-time Position: 9 am to 5 pm Finnish time Par-time Position: 9 am to 1 pm Finnish time or 1 pm to 5 pm Finnish time Monday to Friday Thank you
Skills: Email Handling Customer service Telephone Handling
Fixed-Price - Entry Level ($) - Est. Budget: $280 - Posted
We are looking for Full Time help with our eCommerce Business (FULL Time, To work during US Business Hours (Eastern Standard Time). Help is most needed during the hours of 12 o'clock (noon) to 8pm EST. Training in the form of step-by-step videos will be provided for all activities. Main Customer Service activities might include Responding to customer emails, managing claims, refunds, outbound calls to customers, suppliers and shipping companies. We need individuals who are teachable, self-motivated and most importantly, dependable. This job's base/starting pay is $280/month but you could earn as much as $560/month or more (Paid monthly). Your wages will rise once a good track-record has been established and probationary period has ended. *** IMPORTANT: ONLY ACCEPT A JOB IF IT IS THROUGH UPWORK, NEVER ACCEPT A JOB THROUGH A 3RD PARTY *** WE ONLY HIRE THROUGH UPWORK, OUR APPLICATION PROCESS ONLY HELPS US SELECT QUALIFIED CANDIDATES. Please follow this link and apply through our online job application process. Go here http://www.artofpalmbeach.com/HR You will be required to register with us using your name and email address. After which you will receive further instructions in order for us to be able to be considered you for this job.
Skills: Email Handling Customer service Data Entry Internet research
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We have an online business selling Beauty Products on Amazon. We need someone for about 3 hours plus per day 5 days a week to take over the daily functions related to handling customer reviews and other issues related to the handling of customers. Must be able to expand the of number hours if and when necessary. Must have very good people skills, very high standards of written communication in English and must be computer, internet savvy and familiar with Dropbox. As we are selling Beauty products there must be some interest in them. Our Customer Service Director has this function down to a routine and will be grooving you in on what specifically is needed, so there must be the ability to duplicate what is needed and wanted and present this on a routine basis. This will all be done mainly by the use of email.
Skills: Email Handling Customer service Virtual Assistant
Fixed-Price - Intermediate ($$) - Est. Budget: $500 - Posted
I need proactive person with a strong customer service focus. This is a home based work for the individuals who has experienced on sales with Ebay Sellers Account. You are going to sell and advertise my products on eBay. You are required an eBay seller account with some positive feedback, laptop or computer and internet access. You can choose your working hours and my minimum time is 1-2 hours. I will pay you for Basic + Commission per Week. If you are the person I’ve looking for try to feel free to email me. I want to start immediately so only serious personals who are genuinely looking for work apply. I will not cater time wasters. Thanks
Skills: Email Handling Data Entry
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Our pet supply company is in search of a high quality customer service team to handle our Amazon customer questions. We are a small company and currently receive under 5-7 customer emails/negative reviews/feedback per day. - Working with and developing email templates to respond to the normal customer service questions. - Responding PROMPTLY to all customer service emails within Amazon. - Responding publicly to negative/neutral reviews. - Researching the user that left a negative review by name, then looking through the "order report" to find a customer order number by that name, and reaching out to them via the buyer-seller messaging system. - Processing refunds and sending replacement units. This is not a lot of time working, but we are looking for a team that can be ‘on call’ for us every day to respond to customer questions within minutes. Please provide an appropriate quote for this work. We can pay EITHER a fixed rate per month, a per email or review or feedback rate, or a flat monthly fee, please provide your quote and explain what the quote is for. Please provide the exact city in which you are based or if you are a remote team, and provide a brand that you have worked for on Amazon. - Please also express any past experience you have had with reviews through thomoson, and managing a custom group of product reviewers. This would be an additional service that we would be interested in you managing.
Skills: Email Handling Customer service Customer support