Email Handling Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are continuously buying more property and growing rapidly. We need someone who can support us ON THE PHONE with making necessary outbound calls to our utility providers, vendors, and tenants to free up our in office people from having to make these calls. RESPONSIBILITIES: For new purchases we need someone who can (we will train them how if they are capable): -Call all of the utility companies to switch over the utility bills to our business -Call the local housing authority as needed to follow up on change of ownership status and send us daily updates -Due diligence PRE-PURCHASE calling Housing Authority to validate status of tenants For ongoing property management of buildings we own we need someone who can (we will train them if they are capable): -Call utility companies to have bills paid over the phone -Call tenants who have past due rent to discuss and follow up on collections -On tenant turnover switching utilities back to our company -Following up with tenants on outstanding service requests and sending weekly reports -Coordinating with field personnel on rent pick ups and other scheduled items REQUIREMENTS: -Must be fluent in English and able to speak clearly, needs to be VERY STRONG on the phone and speaking English -Needs to be able to make phone calls when needed between the hours of 9 AM to 5 PM Central Standard Time within 24 hours of request to make phone call -Must be reliable and responsible -Must be able to leave emotions behind and stay professional on phone calls and maintain resilience GOAL: If we hire the right person here they will grow with the company and be part of our remote core team as we continue to grow. If this hire is successful at this responsibility it will free a GREAT deal of time up for our office personnel so that we can focus much more time on expansion and growth than on just maintaining our existing portfolio. Ideally this role could eventually take over as our primary phone contact for our company in addition to making our necessary outbound calls. WHY WOULD YOU WANT THIS OPPORTUNITY? Our company has had year over year asset growth of over 100% per year the last 4 years. This rapid pace does not seem to be slowing and this role will continue to grow in importance as we grow. Could be a very long term ongoing in perpetuity role with a company that continues to get stronger.
Skills: Email Handling Appointment Setting Customer service Email Etiquette
Fixed-Price - Entry Level ($) - Est. Budget: $200 - Posted
I am looking for a native Portuguese (ideally Brazilian), fluent Spanish and fluent English speaker who has experience in customer service. I need you to log into our email accounts and draft around 50 to 100 emails every day, using our FAQs. This is almost a full-time job that will take you about 6 to 8 hours per day and require you to work on Sundays. We need you to be online during the following hours (Brazil time): 1. Late night from every day from Sunday to Thursday for 4 to 6 hours, anytime between 8 PM to 6 AM (Brazil time) or between 10 PM and 10 AM CEST (Central European Summer Time). The later, the better. 2. Morning to lunch every day from Monday to Friday for another 2 to 4 hours, anytime between 9 AM and 2 PM (Brazil time) or between 1 PM and 6 PM CEST. 3. A few hours on Saturdays and Sundays, as needed. The goal is to make sure that there is a draft for every single incoming email when we arrive in the office at 10 AM CEST and once again in the afternoon before we leave the office at 6 PM CEST. The pay rate is $0.10 per email drafted. You will be paid once a month. The budget of $200 is the estimated amount that you can earn per month from this project. The more emails you draft, the more you can earn from this job.
Skills: Email Handling Administrative Support Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I need a: 1. Fantastic Writer. Great English skills are essential. 2. Someone with Help Desk experience ( Eg, Zen Desk, HelpScout etc) 3. Who is passionate and sensitive to others needs. I need you to do: 1. Roughly 1 hour a day HelpDesk Customer Support daily. 2. This will be managing subscriptions and answering enquiries etc. This is for a nutrition based website. If interested, can you please send me an example of your English writing.
Skills: Email Handling Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a motivated and experienced customer support tier 1 with sales skills for a long time relationship to perform customer support for our SAAS solution. To be able to do this, it is required to fully learn and understand salefreaks system as an advanced user level and to be able instruct operating it flawlessly to our clients. Required also: 1. Having experience as SAAS support is a big a plus. 2. savvy with computer skills 3. Communication is done through chat/zendesk/skype voice so it is required to have: 4. fluent mother-tongue english is an advantage, no grammar mistake is a must. We are interested in paying $5 hourly as this is a dedicated full position for many years. Good Luck
Skills: Email Handling Administrative Support chat support Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I am looking for an email support rep for my team. You will have to be able to respond to support emails every day or every second day. I would like you to be fluent in English and know your grammar. This will be a very long term job as long as I like your work. I am currently only getting around 5-20 emails a day at the moment. In the future this can fluctuate. Thanks allot, Aref
Skills: Email Handling Customer service Customer support
Fixed-Price - Intermediate ($$) - Est. Budget: $500 - Posted
I need a virtual receptionist for these tasks: - Receive calls from prospective clients, capture the client, and schedule them with one of our 10 counselors. - Make calls to clients for billing and rescheduling. - Check web-based fax and add to client's files. - Most communication with clients is by phone. Internal communication with clinicians is per email. Skills needed: - Customer service skills. Be able to speak to distressed clients who don't always know what they need when they call. They may just ask for a counselor for x or y problem. Receptionist will have each counselor's profile, and information, and can then schedule with whoever would be best fit for the client. - Have a clear and neutral accent, and be completely fluent in English. - Be available to take and make calls Monday-Friday during office hours. - Handle confidential information / medical. - Able to organize information in a way that is easy to recall. Counselors have different schedules, fees, specialties. Clients who need to be called, may need to be followed up on (without my prompting), until the task is completed. - Be a problem solver. New situations and customer questions arise constantly. Desired experience (if possible): - Virtual receptionist/phones - Work in the medical field - Customer service
Skills: Email Handling Administrative Support Calendar Management Call Handling
Hourly - Expert ($$$) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
We are seeking a Customer Service Solutions Specialist (Call Center). Essential Functions: Responsible for providing superior customer service through coordination, monitoring, control and resolution of escalated customer issues for all service lines Analyze request for customer support and implement solutions Ensure that customer requirements are resolved in accordance with service level agreements and performance metrics including first call or first contact resolution Requirements: Excellent Customer Service skills Excellent verbal and written communication skills Excellent competency in computer software packages Demonstrated strong process-orientation and attention to detail Excellent organization and interpersonal skills Ability to work the shifts necessary to support customers and business needs
Skills: Email Handling Administrative Support Call Handling chat support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Customer Service Representative with PERFECT English and a neutral accent. Again, this person must have an excellent grasp of the English language as they will be dealing with customers in the United States and Canada. If they speak Spanish they will be a preferred applicant. This person will be working a minimum of 30 hours per week (6+ hours per day). The scheduled hours will be between 8AM to 5PM Central Standard Time (UTC−06:00), with a 1 hour break midway through the shift. Reports to: Managing Director Date: Starts Immediately JOB SUMMARY: Interact with customers, provide information, resolve problems, and perform general office duties. ESSENTIAL FUNCTIONS: 1. Receives customers' requests by telephone or email, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the request to the proper person. 2. Maintains and updates company customer database. 3. Provides quotations to customers and takes orders. Checks and enters each order into the computer. 4. Manages the logistics process, controls freight cost, coordinates with vendors to ensure on-time shipment. 5. Tracks and manages orders throughout the fulfillment process, keeping customers updated on any changes from their original shipment date. 6. Resolves customer questions related to orders. 7. Enters samples and product literature requests for customer, as required. 8. Has knowledge of product line, prices, delivery time, and similar data, as required. 9. Listens to customer complaints, responds with patience, empathy and professionalism and acts as a problem solver for the customer. 10. Provides accounts receivable and accounts payable support, managing payments coming in and out of the company. 11. Manages files, enters data and performs other office duties. 12. Makes outgoing telephone calls to the customer on behalf of the company to follow up on recent orders, to ask about payment of invoices and to follow up on recent quotations. 13. Sends emails on behalf of sales people, as requested. 14. Performs other duties as assigned by supervisor. EXPERIENCE AND BACKGROUND: One (1) year's experience working in an office environment. Experience using office software including email. Pleasant telephone voice and professional manner. EDUCATION: College Degree or Associates Degree EQUIPMENT: This person must have a VERY RELIABLE high speed internet connection and a quiet work environment. --- Skills: sales, english
Skills: Email Handling Administrative Support Call Handling chat support