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Email Handling Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for someone with customer support experience that can take the lead on our customer service efforts. We will train you on our process so that you are well prepared to handle customer inquiries when they come. But, by nature, you should already be very good at interacting with and supporting customers. This position will start with email support only, but would expand to live chat and possibly phone support over time. Please do not apply unless you are completely fluent in English and have both great writing and speaking skills.
Skills: Email Handling Call Handling chat support Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are unified communications company located in US and we're looking for supportive and detail individual to join us. Technical Support Representative will answer customer tickets and provide resolutions for customer issues revolving around the setup, provisioning, and use of our service. - fluent in English, spoken and written. Need to be able to handle phone calls if necessary. - Great manner and patience to all customers. - Detail oriented is a must - Remote Desktop and web conference for training and demo when needed. - Maintain and update knowledgebase regularly.
Skills: Email Handling chat support English Phone Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are currently seeking a highly motivated individual to work from home. Australian time (Sydney/Melbourne) :11.00AM to 6.00PM using a reliable internet connection, who can demonstrate a range of skills such as project management, fluent spoken English skills, in-bound sales, customer service and basic knowledge of computers/IT. We will provide adequate training for the communicative candidate with customer service skills and fluent English. Your key responsibilities will include but are not limited to • Most importantly you will be communicating, following up and dealing with clients and leads/enquiries each month (Expectations are about 5 to 10 conversions of 15 to 30 new inbound leads/Enquiries) • Relaying feedback and updates related to clients web and digital products • Handling inbound sales enquiries of clients and ability to close deals by quoting over the phone and/or via email( No outbound sales or cold calling to worry about) • Assigning projects to your internal technical team using our system (You will be dealing with 3 internal support staff regularly and very rarely 3 external service providers via email/phone) to assign jobs • Gather website requirements from clients over the phone and via email • Setup invoices and monitor payments • Taking full responsibility for delivering jobs carried out by the team within set time frames In order to be successful for this role you must demonstrate the following • Must have the passion for the digital/web marketing industry • Must be able to engage with clients in order to offer the best customer service experience • Ideally you are seeking a long term opportunity to work from home • Must work from a quiet environment to make phone calls to clients using our VOIP lines • Must be online on a PC as well as meeting the KPIs between 11AM to 6pm AU time Monday to Friday(30 Hours Per week) • Must be computer literate- good Excel, Word, Typing skills etc • Fluent spoken English skills • Great level of customer service skills • Good punctuality and time management qualities is a must • Please provide 1-2 referees if you do not have reviews on upwork We will give you the following, • A monthly pay of $750 to $950(AUD)/Per month paid via Upwork (during first 2 months of training the pay will be $500AUD/Mo). • Sales bonuses for closing additional deals • Project bonuses for delivering additional jobs ?
Skills: Email Handling English Project management Sales
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
A mostly automated Internet business in Marketing area need a high skill French and English writing and speaking to process mostly written communication with future and current membership. Good knowledge of Facebook publishing and also experience in Facebook ad campaigns would also be a high valuable add-on. For now, this would be around 15 hours a week, but could end in a full time job, based on the freelancer capacity and interest in learning other process of the business or required skills. Ready to give a chance to a "no review" freelancer, but the following qualities and skills are non-negotiabl : Reliable (no fly-by-night), Standalone and motivated (no lazy folks), meticulous, very knowledgeable and interested in new stuff and challenge, very good English and French written skills, very good judgment. I build a high efficiency worldwide virtual freelancers team covering all the virtual marketing micro specialties and more. We own the most important private Canadian membership in a very special niche. I need someone who want to be part of the business and is ready to show it. Thanks!
Skills: Email Handling Content Writing Creative writing Customer service
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
The Role -------- The Claims Specialist will play a key role within our Customer Experience Department, providing top notch after purchase care. Whether it’s helping with a simple troubleshooting question, solving a complex issue, or turning feedback into action…. The Claims Specialist, like all members of our Customer Experience Team, knows our clients inside and out, and does everything necessary to ensure a consistently positive experience. This position will be responsible for handling mid-to-high level customer support issues, primarily troubleshooting, diagnosing and processing claims. This role also provides the opportunity to collaborate on work flows and optimize processes. If you’re looking for a role where you’ll be heard, and you have the ability to affect change - you’ve found it! Since we are a startup and rapidly growing, there is great potential to promote within the department and the company! ---------------- Responsibilities ---------------- Expertly and efficiently troubleshoot and address customer service inquiries regarding product issues and malfunctions, primarily via email and occasionally on the telephone - within 24 hours. Process RMAs, damages and defects, and prepare shipping of replacement parts to customers. Data entry and management of RMAs, damages and defects. File shipping damage claims with our insurance carrier. Schedule pick ups of returned or damaged items through Fedex, and inform the customer of next steps. Diagnose issues, and provide troubleshooting to customers experiencing issues with their desks. Convert frustrated customers into raving fans. Keep a detailed log of all reported claims, replacements sent, claims filed, etc. Suggest processes and procedures to enhance workflow. Keep a detailed log of current and projected workloads to determine when additional support is needed. ----------------------- A little more about you ----------------------- Minimum of 2 years experience in customer service and a knack for resolving customer issues. Obsessively organized, detailed-oriented, and sincerely empathetic - you always remain calm under pressure. Creative problem solver with strong analytical skills and a passion for customer service. Comfortable and confident putting furniture together. Have an aptitude for breaking down a complex process and simplifying into “easy to follow” steps for the customer, as you’ll be talking customers through the assembly and troubleshooting process. Type 50+ wpm, adept with MS Office, especially Excel. Familiarity with Desk.com, Google Apps, and Smartsheet is a plus. Compelling writer who crafts grammatically impeccable emails, oh and you’re just as articulate on the phone. Self-sufficient and self motivated. “Zero inbox” master who is able to share your methods with the rest of the team. Bachelor's Degree from an accredited university. (preferred) Please submit your updated resume and cover letter here: http://grnh.se/o3i80j
Skills: Email Handling Customer service Customer support Google Docs
Hourly - Entry Level ($) - Est. Time: Less than 1 month, 10-30 hrs/week - Posted
We are looking for an email expert who can individually send an email to hundreds of businesses and leads in hopes to generate warm responses for our sales team to follow up on. You will be given access to an email address and a list of businesses with contact emails to individually send an already written email to. Once we receive an email back our sales team will take over to close the deal or provide any information needed. It is important that this process is well organized in an already created google doc listing when the email was sent (time and date) and when we received a return email back including the response needs of the potential client. Below is a list of vitally important attributes we are looking for in candidates. If you feel you are a good fit for this position please apply! Thank you! -excellent spelling and Grammar -real time updates on the google doc so our team can follow up immediately -trustworthy -ability to work well with others -organization and punctuality to get the job done accurately -willing to accept constructive feedback in order to improve the process Thank you!
Skills: Email Handling B2B Marketing Customer service Data Entry
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hi, We are looking for a Technical Support representative with experience in Linux Systems, WHMCS, cPanel/WHM and Virtualizor. We currently have about 15-20 active tickets a month. You will be provided with a Boxne Netowk Solutions email address. You are only asked to work for us when you get an email of a new support ticket has been created. *You will only work when a email of a new ticket is created *You will be paid for the amount of hours worked to resolve the issue *Your hours will depend on the amount of tickets + bonus if resolved promptly. *You will be asked to respond to this ticket within 8 hours of ticket creation. *We are looking for talented individuals willing to work at a low hourly cost. Bonuses/Raises will be available as we expand *YOU MUST* Respond to a service outage within 10 minutes (Text message will be sent to your phone) Understand Virtualizor, cPanel and WHM, Linux, Windows and WHMCS. *Have had prior experience with other hosting providers. *Be on Standby working on other projects for atleast 8 hours a day. (You will be asked to stay in a live chat session, during this time.) *Must be fluent in English. *We may ask you to provide Toll-free phone support as well. (Undecided at this time.) Ability to work with a team is necessary! Must be fluent in English* Must be able to complete job within 10 minutes if a Administrator requests the task to be completed. **YOU ARE RESPONSIBLE TO LOG YOUR OWN HOURS! Thank you.
  • Number of freelancers needed: 2
Skills: Email Handling CentOS CPanel Customer service
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