Email Handling Jobs

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Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Hi, I'm currently using Shopify and I am looking for a customer service rep to reply to emails from our customers via Zoho. Will need someone who is familiar with dropship from Ebay and will be responsible to responding to facebook messages. - Available for 20hrs a week - You make your own schedule - Must be familiar with Shopify, Zoho and Ebay dropshipping - Fluent English - Must be able to work 6 days a week, 3-5hrs a day - Must be able to have good communication with each other - Must have great customer service
Skills: Email Handling Customer service Virtual Assistant
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking for someone to join our customer service team for our amazon.com product line. We are looking for someone who is a go getter and will appease our customers! Maybe has worked with Amazon before (not a requirement but would be a big bonus for us to hire you) Previous customer service experience is a must! You would be checking emails in our amazon back office 2 times a day min and either replying back to people and solve their product issue by either sending them a complimentary replacement product or refunding them. Working during USA time zone is preferred. 10-12 hours per week. Thank you, Shawn
Skills: Email Handling Cold calling Customer service English
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
We need help from someone ASAP with strong FuseDesk and Infusionsoft experience: 1. We have a backlog that we want to respond to quickly and let customers know that we're working to resolve the issues quickly. 2. Establishing best practices and standard operating procedures in our customer service operation on FuseDesk. Need help with the transition and also to create guidelines for future team members. We work with WordPress as well, so knowledge there would be greatly valued to update FAQs and Knowledge Base as needed and create templates in FuseDesk and Infusionsoft as needed. Excellent english required, as well a willingness to learn our company's brand and voice. Hope we can work together!
Skills: Email Handling Administrative Support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
ABOUT THE COMPANY Our company helps talent buyers, agents and consumers find the right entertainment for their kid's party, corporate event or private affair. It is a website used by consumers to search and hire entertainment services such as clowns, costumed characters, balloon twisters, magicians, comedian’s vendors. Our company combines the efficiency of the web with the personal touch of a private event planner. We're hiring for a FULL-TIME customer service / sales minded sales/office team member for our KIDS ENTERTAINMENT BUSINESS. This position is 40+ hours per week job, working 9:00-6:00pm PST (virtual). We're looking for a self driven, high quality, high skills individual, who is looking to further their professional skills. This is a fast paced position that makes the day just fly by. Also, if you're part juggler, that will come in handy as being a great multi-tasker is a requirement to the job. Responsibilities and duties to include (but not limited to): • Answer all inbound calls, emails and chat in a timely fashion • Give quotes and present sales script to all inquiries for prices • Schedule all repeat and one time sales for entertainment appointments • Pull statements for all outstanding receivables monthly and contact a client for payment. • Email receipts to clients for credit cards billings when necessary • Make appropriate adjustments for YELP and other discounts • Reconcile accounts when customers inquire with differing information • Virtual (cloud) filing as necessary • Make 3 week and monthly confirmation emails and calls the previous week of appointment • Pick up all messages each morning and respond in a timely manner • Enter all new sales and scheduling, pricing, customer data information changes into the computer • Schedule / reschedule all periodic tasks on a weekly basis • Resolve all client complaints with professional approach and to the satisfaction of the client • Schedule re-dos when necessary and call the following day to determine satisfaction level • Follow up on all client no-shows before next cleaning resolving reason for past no show • Resolve all breakage and damage issues to satisfaction of customer Requirements and qualifications include: • Fully equipped home office • Quiet time between 9 and 6pm PST • Experienced working in a virtual environment • Common sense • Managerial skills • Quick learner • Available to work 9AM-6PM Monday – Saturday • Conversational Spanish is a plus but not required • Previous customer service experience • General PC knowledge (Windows, Mozilla, Excel, MS Word, etc) • Must be detail oriented, organized, capacity to multi-task, self-prioritize and work independently
Skills: Email Handling Appointment Setting Call Handling Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Searching for a rock star customer service representative / community manager who has impeccable English, can type like a wizard, and has the patience and friendliness to respond to high-volume emails. ABOUT THE COMPANY We are a close-knit company with a highly engaged email newsletter that receives thousands of member emails on a daily basis. Our newsletter is 100% free and promotes the best giveaways and deals found on the web. WHO WE NEED Your goal will be to respond to member emails in a fun, friendly way to brighten their day and make them engaged with our brand. You must LOVE helping people and thinking about each member as a real person, not "just a member." You must be able to think on their feet and present a clear, appropriate response for a variety of member questions. You must understand how sweepstakes work. This isn’t a rocket scientist position – it’s reliably answering member emails every day. If you’re looking to make some extra money, this could be a perfect position for you. TIME REQUIRED: Minimum 4 hours per day, 6 days per week. Time of day is flexible. Up to 40 hours/week available pending performance. KEY RESPONSIBILITIES: - Respond to member inquires, questions and comments using our CRM platform, Helpscout, within 48 hours of a ticket being created - Help optimize Helpscout processes and autoresponses - Proactively suggest and create templated responses as needed - Provide clear and concise directions to members who need help - Create customized workflows to help make reduce bulk mail - You will NOT be communicating with any members using the phone. This 100% online and email response related. REQUIREMENTS - Patient and friendly personality. We receive a lot of emails – many of them are similar in nature. You have to remember that each member is a real person who deserves a proper response, and at the same time not get discouraged is a member is angry - Impeccable written English and communication skills; knowledge of proper grammar - Have a desire to work efficiently and help members. - Extremely reliable. 2 hours minimum per day, 6 days a week. - High speed Internet connection - minimum 70 words per minute typing - Trustworthy and a good person - Open to daily communication with the marketing team via Slack (an instant message tool similar to Skype or AIM) and weekly video calls via Google Hangouts - Adherence to compliance guidelines as to what can and cannot be said to members. TO APPLY, ANSWER THE FOLLOWING QUESTIONS: 1. What is your current availability? What other types of commitments/projects you are working on? 2. What previous roles have you had that required online member service interaction? 3. What CRM tools have you used previously? i.e., Helpscout, Zendesk, and Groove? 4. Do you consider yourself a patient person? 5. Do you consider yourself an optimistic person? 6. Do you consider yourself reliable? 7. What time zone are you in? What days are you available to work (please include all days including weekends)? 8. Are you familiar with Skype, Slack and Google Hangout? 9. Please rate and detail your expertise in the English Language. Please rate-using 1-10. Provide a screenshot of your results from this speed-typing exercise. Must be dated today. http://10fastfingers.com/typing-test/english Provide a screenshot of your Internet speed. Must be dated today. http://www.speedtest.net/
Skills: Email Handling Customer service English Typing
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Customer Service Representative will be responsible for; - Customer Service - To take new orders over the phone - Email Handling - Administrative Assistance - To Cooperate with US Team - To face Challenges and Goals Required Qualities. A customer service representative must have good interpersonal and communication skills, as well as strong phone, computer, and data entry skills. He/She must also be able to stay calm and professional at all times, especially when dealing with an irate customer.
Skills: Email Handling Administrative Support Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.
Skills: Email Handling Call Handling chat support Customer service
Fixed-Price - Intermediate ($$) - Est. Budget: $60 - Posted
Creativity Artistry is in need of a virtual assistant to represent and work virtually for the gallery in handling customers services, invoice, data entry and also data processing. Biding freelancers should have an excellent customer service and must be outcome-oriented. The gallery needs an assistant that will help manage its data entry, customer, Ed services, reply to emails, handle data processing and also handle all that deals with invoicing and recordings, creating and design website. The virtual assistant would be required to work 3 hours per day. The gallery specializes in the online sales of artwork via freelancers who are interested in representing the gallery.
Skills: Email Handling Administrative Support Call Handling chat support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
JOB DESCRIPTION This is an email only position, no phone calls. You'll be helping us message and respond to our customers via email, as well as a variety of other tasks. You will be working on Groove, Slack, Harvest, Google Docs, Gmail, Google Calendar, and other web-based services. JOB REQUIREMENTS - Must have nearly perfect written English skills and excellent spoken English skills. - Must have excellent attention to detail, spelling, and grammar. - Must have a great internet connection that is reliable and fast. - Must be reliable and want to grow with the company. - Must be hard-working and on time. - Must have 100+ hours on UpWork. SAMPLE JOB TASKS - Monitor email account for new messages. - Reply to guests messages in a fun, helpful way. - Use ticketing and Help Desk system such as Zendesk and Groove. - Create and send invoices to customers. HOURS This is a part-time position starting at 10 hours per week. You'll be working from Tuesday - Saturday and must be available to work in the Eastern Time Zone (UTC-05:00) between the hours of 10am to 7pm. MORE INFORMATION - Applications will only be accepted via UpWork. Phone calls and emails will not be accepted. - Museum Hack provides very fun museum tours using the world's best museum tour guides. We have been written about in many publications including The Wall Street Journal, Newsweek, CNN, etc. - We are using Upwork to help us find a general virtual assistant for Customer Service work. - This will start as a part-time position starting at 10 hours per week, but many of our part-time hires choose to join us for full-time jobs. We are a very fun place to work: new things every day, funny coworkers, and very nice customers. - Many people on our team are remote and work from home. - Team members (including VAs) occasionally receive performance-based rewards and incentives. - Museum Hack is GROWING! We are an innovative arts-based business in New York City. See this video on PBS about us to learn more: https://www.youtube.com/watch?v=qMoO4bpRiZM
Skills: Email Handling Customer service Customer support Email Etiquette