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Email Technical Support Jobs

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Hourly - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
The Bilingual Customer/Techincal Service Representative is primarily responsible for delivery and execution of exemplary customer service and follow up calls for our clients. Work to be done from home. Hours are flexible. Responsibilities: Deliver service and support to end-users using and operating automated call distribution via remote connection or over the Internet Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Research required information using available resources; Follow standard processes and procedures; Identify and escalate priority issues per Client specifications; Redirect problems to appropriate resource; Accurately process and record call transactions using a computer and designated tracking software. Qualifications: Proper phone etiquette Ability to speak and write clearly and accurately; Demonstrated...
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
The Center for Medical Weight Loss (CMWL) is looking for a Client Relations Manager to join our fast-moving organization. We are looking for an energetic, personable, growth-oriented individual to join our team supporting over 400 centers across the US. This person will be communicating directly with medical providers and their office staff and responsible for ensuring customer satisfaction for new and existing CMWL participating network providers. This position is ideal for someone who is a self-starter, eager to learn and wants to gain experience in all aspects of business within a high-growth industry. The Client Relations Coordinator will be primarily responsible for: • Communicating frequently with clients predominantly by phone and email, both inbound and outbound. • Troubleshooting and/or directing incoming calls and emails on a variety of client topics – including website features, product order tracking, media plans, etc - until resolution, or following escalation procedures...
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hi there! We are seeking for a customer service person to be a part of our fast growing company! This is a full-time, permanent position with 8 hours per day and 5 days a week of work with paid US federal holidays and potential bonuses. We need somebody that will grow with our company and potentially take on bigger roles & challenges in the future, within our organization. Some qualities we seek in our candidate are as follows: - Engineering background is a plus - Eagerness to learn - Responsible for their role in the company operations - Extremely caring of the customer - Organized and maintain their tasks - *Detail oriented* - Patient with self control - Goal oriented / focused - Adaptable - *Communicative* - *Fluent and natural sounding English* - Spanish language fluency is a plus - Resourceful - Men preferred as you will work as a part specialist Some technical qualifications are as follows: - *Email in professional manner - Online research - Documentation...
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for an English speaking technical support representative, with an orientation towards marketing & sales. We offer a web based platform for online marketers and marketing agencies, so a basic familiarity with online marketing is required. The work includes operating the on-site support chat, as well as responding to any support tickets, on our ticketing system. Occasionally, there will be questions on our social network channels, which also require responding to. Eventually, when you'll know enough about the platform, you should be able to contact large scale customers and increase customer success and sales.
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We're after a support person to assist with our work load of technical support requests from customers. We currently utilise ZenDesk for all our ticketed responses, and after after someone to help us take first level support tickets and respond to customers. We are a voice company providing cloud based VoIP solutions to business customers only, so its important that we can meet SLA targets for customers. Initially we're after someone to help out 1-2 hours a day, 5 days a week (M-F) during Australian business hours (9am - 5pm). English language is a must and it must be your native language. A demonstration of grammatically correct and error free English is a must.
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking for an account manager to join our team. While this role will initially start as a part-time position, we are open to having the right candidate join us on a more permanent basis. The role will start with ensuring that customers and potential customers have questions and support needs met, working directly with both the user and the engineering team to ensure issues are addressed. The role will also include checking into user sites regularly to ensure all platform areas are populating accurately, looking for discrepancies, and troubleshooting basic issues. As the role expands, we would like to have the account manager take an active role in customer demos and onboarding. We are a small organization with a global, distributed team, all members are expected to be autonomous self-starters with good communication skills. Each team member is responsible for reporting on their progress and goals regularly and checking in with other members of the organization often....
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
A full-service Practice Management Company is seeking an experienced Account Manager to act as a liaison, assist clients with support issues, schedule stakeholder meetings and coordinate analysis sessions. This is a rewarding position with excellent compensation potential based upon performance. We are seeking a dedicated employee that is able to manage their time and provide excellent assistance to our clients. Customer Service experience is necessary. Strong computer skills and web skills are also required. Our product utilizes web-based software so the successful candidate will need to have experience and comfort using web-tools. WRS Health is a full service Practice Management company that provides web-based EHR and Practice Management software to our clients. We are in a rapid growth phase and we are looking for people interested in career growth and are willing to adapt to change. Job requirements: •Build and maintain strong client relationships by delivering excellent...
Hourly - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
We are seeking technical support for our IoT product. Product - The product is a bluetooth enabled device that is connected to an App that runs on an iPhone or an Android phone. Current State - Our tech support is primarily on Email and HelpShift. We use FrontApp to manage the emails. The developers are manning our tech support as of now. Requirements - 1. High English proficiency is expected as our clients are from mostly English speaking countries. 2. Handle the tech specific customer queries and resolve them if possible, else escalate it to the concerned developers 3. Summarize the state of customer queries every week 4. NO phone/voice support 5. NO US timezone support, only work during IST working hours
Hourly - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are an ecommerce automation startup in Boston looking for a customer satisfaction expert. Our software connects ecommerce web sites with their vendors, manufacturers, warehouses and 3rd party fulfillment houses. Our customers are typically small to mid sized ecommerce site owners. We're looking for a person to help respond to support requests, onboard/setup new customers, and pin point technical issues. We need someone who is a available to work at least 10-20 hours per week during 9-5 EST. We require you to be US based and a native English speaker. While working you'll be in constant contact with the Boston office so availability on Skype, email and Slack (IM) during that time is required. Past experience with customer satisfaction, customer support or technical support are all a huge plus. Goals and Responsibilities - Provide courteous, efficient, and professional technical support to customers via email or phone - Troubleshoot various technical difficulties in data...
Hourly - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Details WANTED: A Help Desk Support Agent that can read, speak, and write in Turkish and English. This role requires someone with an understanding of mobile devices (phones, tablets, etc.) and good understanding of customer service. ------------ WHO WE ARE: ------------ "We enable ordinary humans to create extraordinary mobile apps, for free." AppMakr/Infinite Monkeys is a fast-paced exciting new start-up that has developed a web-based, self-service platform to allow almost anyone to publish their own mobile apps with no coding, for free. These apps are highly focused on the niche topics and locations that are important to people's lives or small businesses. Our apps run natively on the iPhone and Android platforms, or in a mobile browser on any web-enabled smartphone. Today, we have already launched thousands of apps, and that will grow over the coming months. Our current projections show that our 'network' of app users will number more than 100 million - creating a...
Fixed-Price - Est. Budget: $ {{ job.amount.amount | number:0 }} Open to Suggestion Hourly - Est. Time: {{ [job.duration, job.engagement].join(', ') }} - Posted
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