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Email Technical Support Jobs

19 were found based on your criteria

Hourly - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
We are seeking technical support for our IoT product. Product - The product is a bluetooth enabled device that is connected to an App that runs on an iPhone or an Android phone. Current State - Our tech support is primarily on Email and HelpShift. We use FrontApp to manage the emails. The developers are manning our tech support as of now. Requirements - 1. High English proficiency is expected as our clients are from mostly English speaking countries. 2. Handle the tech specific customer queries and resolve them if possible, else escalate it to the concerned developers 3. Summarize the state of customer queries every week 4. NO phone/voice support 5. NO US timezone support, only work during IST working hours

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a communications company looking to hire person with a background in customer care tailored to the needs of business clients. Our ideal candidate must have excellent command of both verbal and written English, be able to work independently as well as with a team. This job is open to people who want to start right away. We are only interested in people looking for long term work and very serious. Must have a quiet location, with reliable computer and stable internet link.

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Tier 1 • Responds to customer inquiries concerning system software and applications • Documents and logs all contacts and actions into database per specified guidelines • Provides direct technical support to customers on installations, usage, or maintenance of company products to ensure that the system is functioning according to specifications • Work through resolution of technical service calls according to generalized procedures and specialized understanding of complex product issues • Ensure that all critical cases or highly complex situations are quickly transferred to appropriate senior staff member for immediate attention and proper escalation • Escalates to Tier 2 if there are unresolved uncommon issues with concise details of the said issue - descriptions, symptoms, specific errors, actions, etc. Interested parties may send their AVR (Audio voice recording). Applicants with AVR will be given priorities. Thank you!

Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking for a customer service representative to answer emails related to the use of our mobile apps. While we have some basic templates for most types of questions, we need someone who is comfortable engaging users and know how to edit templates so that they sound both personal and personable. Position will begin at 10 to 20 hours per week and is likely to progress to 40 hours a week depending on performance. Available during US daytime hours preferred. Spanish fluency a plus.

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
The Opportunity: Customer Support Representative. Two shifts available. 6am EST to noon. Noon to 6pm EST. (Also have 8 hour day shifts available as well) Customer support representative who can assist with various projects and assignments in a timely manner focusing on quality service. Who Should Apply: You must have experience as a customer support/virtual assistant/personal assistant; excellent writing and verbal skills. You must have consistent internet access and be flexible in your schedule. MANDATORY: Fluent and native command of the English language. STRONG PREFERENCE will be given to applicants from North America, the UK, Ireland and Australia due to the language requirements. Your Background: You will have the ability to adhere to the highest standards of professionalism and courtesy. Ability to consistently reach positive client outcomes as well as positive client feedback is essential. Your Skill Sets: Over 1 year experience...

Hourly - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are an ecommerce automation startup in Boston looking for a customer satisfaction expert. Our software connects ecommerce web sites with their vendors, manufacturers, warehouses and 3rd party fulfillment houses. Our customers are typically small to mid sized ecommerce site owners. We're looking for a person to help respond to support requests, onboard/setup new customers, and pin point technical issues. We need someone who is a available to work at least 10-20 hours per week during 9-5 EST. We require you to be US based and a native English speaker. While working you'll be in constant contact with the Boston office so availability on Skype, email and Slack (IM) during that time is required. Past experience with customer satisfaction, customer support or technical support are all a huge plus. Goals and Responsibilities - Provide courteous, efficient, and professional technical support to customers via email or phone - Troubleshoot various technical difficulties in data...

Hourly - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Details WANTED: A Help Desk Support Agent that can read, speak, and write in Turkish and English. This role requires someone with an understanding of mobile devices (phones, tablets, etc.) and good understanding of customer service. ------------ WHO WE ARE: ------------ "We enable ordinary humans to create extraordinary mobile apps, for free." AppMakr/Infinite Monkeys is a fast-paced exciting new start-up that has developed a web-based, self-service platform to allow almost anyone to publish their own mobile apps with no coding, for free. These apps are highly focused on the niche topics and locations that are important to people's lives or small businesses. Our apps run natively on the iPhone and Android platforms, or in a mobile browser on any web-enabled smartphone. Today, we have already launched thousands of apps, and that will grow over the coming months. Our current projections show that our 'network' of app users will number more than 100 million - creating a...

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a communications company looking to hire customer care persons. Must have excellent command of both verbal and written English. This job is open to people who want to start right away. We are only interested in people looking for long term work and very serious. Must have a quiet location, with reliable computer and stable internet link.

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are in need of an individual or agency with good English and customer interaction skills to answer our phones to handle incoming calls to our Sales and Technical Support line to handle first post-sales support calls. Basic Linux Administration skills is required. Please do not apply if you do not have Linux experience. The person taking the calls must have at least basic Linux administration experience, good customer interaction skills and the ability to learn our storage product and provide excellent pre-sales and post-sales support. When not on phone calls, monitoring of our forums and handling forum inquiries and forum support as a moderator. Also, monitoring of and response to our help desk system. Must be available via Skype during US evening from 7pm-7am

Hourly - Est. Time: 1 to 3 months, Less than 10 hrs/week - Posted
We need a virtual receptionist to answer calls for our business in ENGLISH and FRENCH. Must have excellent English and French, a happy and professional phone manner, and be easy to understand over the phone. You must be able to acquaint yourself with a thorough understanding of the type of work we provide, so that you can converse briefly with the people who call, understand what they are calling about and leave effective messages for our staff members. ******Please include a voice recording of yourself with your application, using the script below. ENGLISH: "Thank you for calling Netfolie, You're Speaking with <<<insert your name>>>. How can I help?" FRENCH: "Merci d'avoir appeler Netfolie. Vous parler avec <<< your name >>>, puis-je vous aider?