Email Technical Support Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Looking for someone to be the main point of contact for several clients. Provide the following services: - Manage and keep track of projects tasks - Be the main point of contact for tech support >> handle or escalate tickets - Email and call customers weekly with status update - Reach out to consultants on projects to get status updates to provide customers - Take calls from customers Required Skills - Extremely organized - Excellent spoken and written English - understands technology well - Can provide tech support for Office 365, Macbook issues, email issues etc. - Can be trained on technical tools to support customer e.g. antivirus, AWS etc. - Very technical, understands and can support computers, software, basic applications Preferred but not required - Support proposal writing
Skills: Email Technical Support Amazon EC2 Call Handling Customer service
Hourly - Expert ($$$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Are you awesome at customer service? Do you want to make every encounter with every client or prospective client the best experience possible? Do you love talking with people and helping people make the right decision and finding solutions to resolve their issues or questions? Are you a rock star and want to be part of a rock star team of customer experience professionals for one of the hottest new business categories and the future of technology? If this is you and you meet the qualifications below then we should talk about your future. Minimum Qualifications: - Speak, Write, and Communicate in English like a native. - Good internet technology understanding (do you know what a Port Forward is). I don't need you to solve the issue but I need you to be able to understand the issue. - Available to work regular hours 5 or 6 days a week. I am flexible with the number of hours a day and hours of work (immediate needs are for 8am - 6pm (Pacific Standard Time). Duties: 1. Answer sales inquiries via phone, online chat, and email (we use zendesk for all inbound inquiries and help questions). 2. Provide tier 1 technical support and interface with tier 2 team as needed. 3. Provide customer support service (e.g. billing, shipping, service issue type questions) I'm looking for the best and the brightest. I'm looking for people that can do a great job today but want to be the customer service leaders of tomorrow. If you have read this post and think you can do the job then send me a brief introduction about yourself.
Skills: Email Technical Support chat support Customer Retention Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a leading seller of security related products and we are looking for an experienced customer service person based in Venezuela to manage customer service emails and phone calls from USA based customers for technical home security product. The ideal candidate LIVES IN Venezuela and will have: - At least 1-3 years experience on customer service - Excellent English communication and written skills - Experience using helpdesk system Zendesk or Freshdesk - Excellent internet connection with backup computer - Be proactive and passionate about work - Be responsive The position has opportunity to grow to other roles and areas within the company.
Skills: Email Technical Support Content Writing Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
we are looking for a professional & efficient virtual assistance/technical support executive the jobs responsibility of the candidature would be making offer invoices & pro-forma invoice by our crm system inbound & outbound call handling provide remote technical support & remote installation support to client , maintain stock , maintain A/C in online portal like amazon , flip cart etc the technically sound candidature from any software or IT back ground is preferable however the other experienced candidate who have good experience in similar field may also apply
Skills: Email Technical Support chat support CRM Customer Retention
Fixed-Price - Intermediate ($$) - Est. Budget: $20 - Posted
Hi Upworkers IF YOU EXPERT IN MAIL CHIP THEN ONLY APPLY FOR THIS PROJECT BECAUSE I KHOW HOW TO USE MAILCHIMP AND READ ALL THERE DOCUMENTS HOW IT WORKS BUT THERE ARE FEW PROBLEM WHICH I CAN NOT UNDERSTAND. I am looking for someone who can talk to me over skype and clear some of my droughts. This project is somewhat like tutorial project. So before you apply for this project i can tell you one of my drought for which you can answer over your proposal and if I found that answer is correct or it have solved my problem. I will award and immediately pay you for project so you get 100% surety that you are been paid before we chat over skype to clear my more droughts. My question is below, even if you want my mailchimp user and password i can give you that to solve my first question. And if you don't want to explain my answer vie writing so much, we can have skype call for the first question and if you solved it then i will pay you and then you can solve my other problems. so take this first question as a test and there are 5 more questions which you can give me answer on that 30 to 45 min of our talk over sky, which is actual project. Question : I have made my account and created one list in which I have added one email id by myself, which was my own email id to check how my newsletter will go to my user when they will subscribe it. so let's count that as one of my subscriber which was added manually, In that same way I have few more email id which I wanted to add manually. Now the problem came when I have try to send one newsletter to that one email id as to check how it works. But my account got blocked and the reason I have got from them is "Terms of services violation". According to their term documentation they say you cannot add unapproved contacts but then why they have given "add subscriber" option in list menu. It's been many days they have not solved my problem and my account is still blocked. I have also attached the snapshot of the error which I got. They have also made one Ipad app to add contact offline and external list which will automatically sink to your mailchimp profile. But this is not the solution I was looking for because I don't have ipad. So your answer should explain me about why this error came and what is the solution if i make new account and add external contact details & this same thing should not happen to me next time. Thanks Mohit Lakhmani Skype id : mohit.lakhmani1
Skills: Email Technical Support Customer support Email Handling mailchimp
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Crowdin’s Customer Success department is a smart, passionate, and experienced team focused on helping the largest technical companies to be successful in localization. We seek exceptional talent who is eager to join a passionate, egoless team that is building something bigger than themselves and have fun doing it. We are searching for a long term relationship and that’s mean we are looking for very responsible person, who will able to work just with our company, not be involved in several projects in same time. We need person who will answer emails and will be great online representative of our Customer Success Team. Work hours are 5 p.m to midnight according to New York time zone. We expect you to have a minimum of 2+ years of SAAS account management or customer success experience or equivalent industry experience, and achievements in developing successful and trustful relationships. You're Great At: Being a fluent English speaker Consulting and supporting experience with customers Having technical competence and understanding of SaaS software and APIs Familiarity with Crowdin platform (we help you with this) Taking initiative, owning processes, and working independently as required If you have both passion and experience in making people successful - we are pleased to invite you into our friendly team.
Skills: Email Technical Support chat support Technical Support
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
FleetUP is Innovative Trucking Business Solution We want to hire Customer service experts for technical supports for 24 / 7 by different time zone and 3 shifts 1. Monitoring FleetUP Online to detect abnormal data 2. Customer support - eMail, Chat and phone call. 3. FleetUP provides Troubleshooting FAQ, customer support training address the issue and response properly Or escalates them to FleetUP R&D. 4. Daily time commitments are required - 8 hours per day .
Skills: Email Technical Support Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
I need someone to handle sales We will start with Sales. I need research done to find specific type of companies that you will enter into Zoho CRM and see through to the end of the sales pipeline. The right person will be able to do this job independently and we hope to keep them permanently.
Skills: Email Technical Support Administrative Support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Maestrano is looking for a great technical support team member to bring a high quality technical support to our developer community and the front facing end user support, ensuring that only critical bugs and incident reach our internal engineer team. See full description here:
Skills: Email Technical Support API Documentation Atlassian JIRA PHP