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English Jobs

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Fixed-Price - Entry Level ($) - Est. Budget: $500 - Posted
Key skills and competencies: - Superior written communication skills (English) - Strong customer service mentality - Ability to independently find solutions for customers - Capability to quickly reach deep level of understanding of web based platform in order to direct customer enquiries - Comfortable following standard operating procedures (including appropriately using canned responses) - Ability to develop new standard operating procedures (and canned responses) over time - Previous experience as online chat operator - Desire to work flexibly at a competitive rate - Ability to drive desired conversions for various target audiences
Skills: English chat support Customer support Email Handling
Fixed-Price - Intermediate ($$) - Est. Budget: $10 - Posted
We are looking for Online english teachers for our new service. Job Description: - teach english to students via mobile voice messaging app. - you can work from anywhere anytime as long as you have smartphone and internet connection. - Since you can work from anywhere anytime, you can teach English to students as your side job. - this project finishes when you receive 200 voice messages from your students. ... . - Since you can work from anywhere anytime, you can teach English to students as your side job. - this project finishes when you receive 200 voice messages from your students. ... (if you are good at teaching, you may continue to work if you desire) Job requirement: - You must have a smartphone (android os ver4.1 or higher) - Experience in teaching English if you are non-native English speaker - Since we do not pay for your internet cost on your smartphone, it is advisable that you are on data plan
  • Number of freelancers needed: 5
Skills: english tutoring Teaching English
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Skills: English chat support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: Less than 1 month, 10-30 hrs/week - Posted
We are looking for an experienced support associate to help us deliver the best email and phone assistance for our students. You have impeccable email and phone skills, the ability to solve problems and a passion for learning. Your positive attitude and helpful spirit is contagious and can be sensed in all your communications. Core Skills: - Passion for education, online communities, and the arts - Exceptional verbal and written communication skills - Demonstrated passion for excellence in providing support to customers - Enthusiasm for learning new skills and creative problem-solving - Possesses a pleasant, patient and friendly attitude - Strong organizational skills, work ethic and attention to detail - Savvy with computers and technology Responsibilities: - Professionally handle incoming phone and email requests from students - Ensure that issues are resolved both promptly and thoroughly - Thoroughly and efficiently gather student information, access and fulfill student needs, educate the student where applicable to prevent the need for future contacts - Provide quality service and support in a variety of areas - Handles issues in the best interest of both the student and company. - Continuously evaluate and identify opportunities to drive process improvements that positively impact the student experience. Requirements: - Previous experience using Zendesk - Available to work 10-20 hours per week (3-4 days per week; may be a mix of weekdays and weekends) - Ability to work remotely with high speed internet access and up-to-date computer equipment - 1-2 years of customer service experience (phone and email)
  • Number of freelancers needed: 2
Skills: English Customer service English Grammar Telephone Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Technical Support Representative will answer customer tickets and provide resolutions for customer issues revolving around the setup, provisioning, and use of our service. - fluent in English, spoken and written. Need to be able to handle phone calls if necessary. - Great manner and patience to all customers. - Detail oriented is a must - Remote Desktop and web conference for training and demo when needed. - Maintain and update knowledgebase regularly.
Skills: English chat support Email Handling Phone Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Australian time (Sydney/Melbourne) :11.00AM to 6.00PM using a reliable internet connection and a well performing PC, who can demonstrate a range of skills such as project management, fluent spoken English , in-bound sales, customer service and basic knowledge of computers/IT. ... We will provide adequate training for the communicative candidate with customer service skills and fluent English. Your key responsibilities will include but are not limited to the following • Most importantly you will be communicating, following up and dealing with clients and leads/enquiries each month (Expectations are about 5 to 10 conversions of 15 to 30 new inbound leads/Enquiries) • Relaying feedback and updates related to clients web and digital products • Handling inbound sales enquiries of clients and ability to close deals by quoting over the phone and/or via email( No outbound sales or cold calling to worry about) • Assigning projects to your internal technical team using PM/CRM system (You will be dealing with 3 internal support staff regularly and very rarely 3 external service providers via email/phone) to assign jobs • Gather web design requirements from clients over the phone and via email • Setup invoices and monitor payments • Taking full responsibility for delivering jobs carried out by the team within set time frames In order to be successful for this role you must demonstrate the following • Must have the passion for the digital/web industry • Must be able to engage with clients in order to offer the best customer service experience • Ideally you are seeking a long term opportunity to work from home • Must work from a quiet environment to make phone calls to clients using the given calling solution (no call costs to worry about) • Must be online on a PC as well as meeting the KPIs between 11AM to 5.30pm AU time Monday to Friday(30 Hours Per week) • Must be computer literate- good Excel, Word, Typing skills etc • Fluent spoken English skills • Great level of customer service skills • Good punctuality and time management qualities is a must • Please provide 1-2 referees if you do not have reviews on upwork We will give the ideal candidate the following, • A monthly pay of $750 to $900(AUD)-depending on the skill level paid via Upwork (during first 2 months of training, pay will be $500AUD/Mo) ... Your key responsibilities will include but are not limited to the following • Most importantly you will be communicating, following up and dealing with clients and leads/enquiries each month (Expectations are about 5 to 10 conversions of 15 to 30 new inbound leads/Enquiries) • Relaying feedback and updates related to clients web and digital products • Handling inbound sales enquiries of clients and ability to close deals by quoting over the phone and/or via email( No outbound sales or cold calling to worry about) • Assigning projects to your internal technical team using PM/CRM system (You will be dealing with 3 internal support staff regularly and very rarely 3 external service providers via email/phone) to assign jobs • Gather web design requirements from clients over the phone and via email • Setup invoices and monitor payments • Taking full responsibility for delivering jobs carried out by the team within set time frames In order to be successful for this role you must demonstrate the following • Must have the passion for the digital/web industry • Must be able to engage with clients in order to offer the best customer service experience • Ideally you are seeking a long term opportunity to work from home • Must work from a quiet environment to make phone calls to clients using the given calling solution (no call costs to worry about) • Must be online on a PC as well as meeting the KPIs between 11AM to 5.30pm AU time Monday to Friday(30 Hours Per week) • Must be computer literate- good Excel, Word, Typing skills etc • Fluent spoken English skills • Great level of customer service skills • Good punctuality and time management qualities is a must • Please provide 1-2 referees if you do not have reviews on upwork We will give the ideal candidate the following, • A monthly pay of $750 to $900(AUD)-depending on the skill level paid via Upwork (during first 2 months of training, pay will be $500AUD/Mo)
Skills: English Email Handling Project management Sales
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