Lead Customer Service Position / Virtual Assistant
E-business focused on personal development seeks lead customer service person. Must love helping clients and have a strong commitment to delivering outstanding customer service. A doer who likes checking things off task lists and being sure they are done and done right. You will be the lead Tier 1 Customer Service person, and will be responsible for managing 1-3 Tier 2 customer service personnel.
Your job is to manage the face of the company. Primarily you will oversee the customer service functions, and secondarily manage, help to create, and post original content to social media feeds. Duties may include additional virtual assistance as time allows.
manage 2nd tier customer service personnel
Removing duplicate emails
Writing response macros
Managing monthly data backups
Managing social media feeds (FB, twitter, etc)
Posting social media
Returning customer phone calls
Experience as a online chat operator
Infusionsoft knowledge is a plus!
Live Chat experience
Zendesk proficiency required
Experience on a variety of social media platforms (navigating, posting, checking stats)
Fluent English speaker
Must submit a writing sample