Target hourly rate is about $2-3/hour to start, obviously increasing upwards with experience.
You have a very short time to get on-boarded and learn the job, so if you are not highly available at the start, DO NOT APPLY.
Successful freelancer: up and operational in 15 - 30 minutes
Unsuccessful freelancer: took a month to explain this job in various emails and still didn't get it.
Job requires analytical skills and a lot of autonomy to do the logical thing in most cases.
You must be available 8am - 5pm Pacific Time (Vancouver/Los Angeles).
Time is not flexible. Customers do not request help during the time they are sleeping - thank you.
Your job is to look at incoming items, provide front-of-line responses during business hours (PST/PDT), find and assign items to a case if it's open and notify upper level staff of any incidents.
We communicate regularly with our clients and need someone to work with us up to 3 - 4 hours a day (5 - 7 days...