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Forum Moderation Jobs

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Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Course Hero provides a suite of digital educational resources that help millions of students learn as efficiently and effectively as possible. We are seeking a Community Moderator to work 15-30 hours per week. JOB DUTIES: - Resolve issues raised by tutors and customers (students). Work with Customer Support to assure quality customer experiences - Take appropriate action with tutors who commit violations of platform policies - Communicate with users to clarify policies and answer questions on platform processes - Analyze and manage the performance of tutors via internal tools SKILLS/EXPERIENCE: - Previous experience in customer service rep, forum moderation, online user community management, or quality assurance for a web-based product or service - Comfortable using independent judgment - Microsoft Excel - Ability to work 30-40 hours per week - Native English speakers are preferred, but other candidates with excellent English writing skills will be considered - Zendesk...