Google Apps Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $100 - Posted
We need to setup an enterprise multibrand Zendesk account complete with all best practice settings, and that features custom company email addresses. Competencies should include best practices for Zendesk vs Gmail, especially relating to whether custom Zendesk email addresses should be specific to Zendesk, or integrated via Gmail. We're open to other suggestions and considerations.
Skills: Google Apps Zendesk
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
I'm looking for a person who is honest and willing to to be trained. This person should be ready to do my day to day tasks. Such as, transcribing hand written notes to typed; managing wordpress, squarespace,etc. You will be asked to call customers to follow-up their concern . If you can help me organize daily and weekly tasks that's a plus. Must be familiar with Microsoft Excel, Google Drive, Calendar. Thanks - Include your email and skype id for training and interview.
Skills: Google Apps Customer support Microsoft Excel
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking for a customer service specialist who is great talking with doctors. That can help call our doctors and follow up with them with the products that we have sent them. Need someone who is fluent in English that can represent us well. You will be calling from a list of leads that will be sent to you possibly on a daily basis from an excell spreadsheet
Skills: Google Apps Microsoft Excel Sales
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Position: Customer service Admin support Duties: Schedule, update and confirm appointments Process payments Description: Desired availability: 6 days a week, 8am-6pm. Individual will manage our operations process. All operational tasks are linked to a pipeline. This pipeline is color coded and dictates tasks throughout the job life cycle. The pipeline is in spreadsheet format so MUST BE COMFORTABLE WITH EXCEL. For tasks, individual should also be familiar with programs like, Microsoft Outlook, Authorize.Net, Acuity Scheduling, Google Drive (all programs) and others. Individuals who possess, multiple devices (i.e. laptop AND tablet), will have the capabilities to perform tasks in the most efficient manner. Attention to detail is key. Training is 30 minutes and will consist of videos and exercises. Individual will be assessed on accuracy. Material will be provided prior to interview. The answer to question 3 is 34. Details will be discussed post-response. We are managing a network and you will be on our team. Teams communicate, so you must be able to communicate via phone, text, email in a reasonable manner. All outbound calls are for confirmations of scheduled appointments. Please be capable of TEXTING AS A MEANS OF COMMUNICATION. The training and hiring process can be completed remotely, if you have text/Upwork messenger capabilities. Respond if interested.
Skills: Google Apps Administrative Support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
COMPANY AND PRODUCT ONE UP is a web startup with offices in San Francisco, CA and Paris, France and freelancers working around the world. Our application is a tool that empowers small businesses to grow and succeed. This all-in-one business management suite runs in a web browser and on Android and iOS devices. Our feature set spans: Bank Automation, Sales, CRM, Expense Tracking, Tasks and Project management, Purchasing, Accounting, and Inventory. Currently ONE UP is available in English, French, and Chinese. We have users in over 80 countries worldwide. We offer 1-on-1 success directly from a chat box directly inside the application and we also accept requests either through email or through a form on our support website. JOB DESCRIPTION The selected candidate will work full-time as an agent of the ONE UP 1-on-1 Support Level I team to provide end-user support for users of our web application worldwide. Working through a web browser, the you will respond immediately to new chat support requests. Requests submitted by email or web form will appear as tickets in our 1-on-1 Support tool. You will be responsible for responding to these tickets according to our SLA. Occasionally you may be required to do Skype or phone calls to aid in customer success. For tickets generated from conversation, you will need to set tags on them for the purpose of categorizing them and marking them as candidates for inclusion in our Knowledge Base. If the app seems to exhibit unexpected behavior, you will be responsible for testing and trying to re-produce the case. If a defect is found, you will report the bug, and once it is fixed, to test your reported bugs and notifying end users that they are fixed. REQUIREMENTS Experienced application support technician with relevant work experience of 1-2 years. Motivated as an independent worker with remote management. Able to work in U.S. time zone English as native language or Advanced / Proficient in Business-level English (Knowledge of 2nd or 3rd language is preferable, particularly French or Spanish) Passion for delivering fast, friendly, top-quality care to the end user. Remarkable communicator who is able to explain things clearly and professionally in verbal discussion, chat discussion, email form, and written form. Meticulous organizational skills to ensure every request is responded to in a timely manner and that action is taken to resolve every issue. Proven analytical skills with the ability to evaluate issues through client communication and self-investigation. The candidate must be proficient with the Web and have knowledge and experience with: business management, support ticketing system, Skype, and Microsoft Office. Experience with similar applications is a huge plus. The candidate does not need to have knowledge of databases, programming, server operating systems, etc. Motivated to excel in his/her role and open to career development. LOCATION This is a web-based position, availability needed during U.S. business hours
Skills: Google Apps Business Management Google Docs Spreadsheets
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a talented Technical Support person who's well versed in terms of Salesforce as well as other technical skills. - System implementation (such as Salesforce processes) - Data manipulation (such as excel data) - Data entry and update - Other technical support This is a long term full time position. **IMPORTANT: please include your email address in your cover letter. Thank you
Skills: Google Apps CRM Microsoft Excel Salesforce.com