Google Apps Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
COMPANY AND PRODUCT ONE UP is a web startup with offices in San Francisco, CA and Paris, France and freelancers working around the world. Our application is a tool that empowers small businesses to grow and succeed. This all-in-one business management suite runs in a web browser and on Android and iOS devices. Our feature set spans: Bank Automation, Sales, CRM, Expense Tracking, Tasks and Project management, Purchasing, Accounting, and Inventory. Currently ONE UP is available in English, French, and Chinese. We have users in over 80 countries worldwide. We offer 1-on-1 success directly from a chat box directly inside the application and we also accept requests either through email or through a form on our support website. JOB DESCRIPTION The selected candidate will work full-time as an agent of the ONE UP 1-on-1 Support Level I team to provide end-user support for users of our web application worldwide. Working through a web browser, the you will respond immediately to new chat support requests. Requests submitted by email or web form will appear as tickets in our 1-on-1 Support tool. You will be responsible for responding to these tickets according to our SLA. Occasionally you may be required to do Skype or phone calls to aid in customer success. For tickets generated from conversation, you will need to set tags on them for the purpose of categorizing them and marking them as candidates for inclusion in our Knowledge Base. If the app seems to exhibit unexpected behavior, you will be responsible for testing and trying to re-produce the case. If a defect is found, you will report the bug, and once it is fixed, to test your reported bugs and notifying end users that they are fixed. REQUIREMENTS Experienced application support technician with relevant work experience of 1-2 years. Motivated as an independent worker with remote management. Able to work in U.S. time zone English as native language or Advanced / Proficient in Business-level English (Knowledge of 2nd or 3rd language is preferable, particularly French or Spanish) Passion for delivering fast, friendly, top-quality care to the end user. Remarkable communicator who is able to explain things clearly and professionally in verbal discussion, chat discussion, email form, and written form. Meticulous organizational skills to ensure every request is responded to in a timely manner and that action is taken to resolve every issue. Proven analytical skills with the ability to evaluate issues through client communication and self-investigation. The candidate must be proficient with the Web and have knowledge and experience with: business management, support ticketing system, Skype, and Microsoft Office. Experience with similar applications is a huge plus. The candidate does not need to have knowledge of databases, programming, server operating systems, etc. Motivated to excel in his/her role and open to career development. LOCATION This is a web-based position, availability needed during European business hours
  • Number of freelancers needed: 2
Skills: Google Apps Business Management Google Docs Spreadsheets
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a talented Technical Support person who's well versed in terms of Salesforce as well as other technical skills. - System implementation (such as Salesforce processes) - Data manipulation (such as excel data) - Data entry and update - Other technical support This is a long term full time position.
Skills: Google Apps CRM Microsoft Excel
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We operate websites on both the WordPress and BigCommerce platforms. We're seeking an individual to perform the following duties... 1) Provide email and chat and some phone support to customers 2) Basic product, content and website maintenance 3) Advance Excel and Word skills required 4) Excellent command of the spoken and written English language 5) Work productively within Google Apps for Work (Gmail, GDrive, GDocs, GSheets, etc.) 6) Must be comfortable with and be able to learn and pick-up new technology, software and equipment 7) Excellent communication, troubleshooting & prioritizing skills required 8) Late model Windows PC, printer, cellular phone and high-speed internet required 9) Past customer service, website, technology experience required 10) Bilingual is a plus, but not required 11) Attention to detail and a can-do attitude are a must 12) Starting rate is $12.00 and up, depending on experience 13) We are an EOE - people of diverse backgrounds encouraged to apply Please submit a cover letter and resume to apply. Job Type: Full-time Salary: $12.00+ / hour Job Location: North America (required) Required experience: Technology & Customer Service: 2 years Desired 2nd language: Spanish preferred
Skills: Google Apps BigCommerce chat support Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a Customer Support Associate who will field customer e-mail, phone calls, and chat support enquiries. The successful applicant will be interacting directly with our customers to resolve support and customer enquiries. You will be a part of a team of exceptionally driven, customer-obsessed CSAs and leadership. Responsibilities: · Care about our customers and offering them an exceptional, fun, happy customer experience · Providing prompt, efficient, detailed, customer-oriented service to Zendesk and Zopim Chat customers · Working with other customer support team members to ensure a consistent and high-quality level of support · Being a voice and an advocate for our customers when something doesn’t feel right · Acting as an advocate for our customer, reporting and acting on observed areas for improvement · Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience · Assuming responsibility for developing detailed knowledge about specific product lines and features · Making sure internal knowledge reference pages are updated Qualifications · Familiarity with Web Technologies and the Internet . Familiarity with Shopify · Experience working directly with customers to resolve issues · Proficiency in Google Apps, with an emphasis on Google Drive and Gmail · Proficiency in Zendesk and Zopim Chat · Ability to summarize technical customer issues into notes that are readable by other parties (you can paraphrase a complex issue while writing for comprehension)
Skills: Google Apps chat support Email Handling Google Docs