We’re looking for a customer service & graphic design superstar.
At Paper Anniversary by Anna V, we help couples commemorate their love stories, through custom-designed jewelry. We work closely with spouses to help design the perfect gift for their partner. We have a stellar 5-star customer service record, which keeps customers coming back year after year.
Your role will be to take the customers’ wedding vows, and position the words in a graphic design program. You will design how the words will eventually appear on a piece of jewelry. You will communicate with the customer via Etsy and Email, to show them photo proofs and modify the design according to their feedback. You will work with the customer from start to finish, and provide “it was so good they couldn’t stop talking about it” service.
You will communicate frequently with our jewelry designers in the studio, and the superviser, about the designs.
You’ll also be responsible for answering general customer service questions about shipping, materials, returns, etc.
You’ll be expected to answer 20-30 messages per day once you’re fully up to speed, as well as design 20-30 custom gifts per day. This is a significant volume, so be sure that you’re ready and able to deal with that kind of challenge.
We’re looking for someone who loves to help others, someone who can keep smiling even when dealing with customers (empathy is important), and someone who has a passion for our products and company. You should enjoy the process of making an anxious customer a happy customer.
You have to be an excellent writer who enjoys writing. Since you’ll be customizing gifts using customer’s wedding vows, your spelling and grammar must be impeccable (and you must be able to detect mistakes).
You must have experience in graphic design or print design. You will be using a graphics program to position customer’s words. You must be extremely comfortable modifying the font size, line spacing, character spacing, etc. You must have an eye for visual details, symmetry and design.
If you’ve had experience doing customer service for an online store, or Etsy shop, this is a definite bonus.
The hours are flexible; you will work about 2-3 hours/day, 4-5 days/week. The hours can be completed at any time during the day/night, but you must be available 4-5 days/week. The hours will average around 10-15 hrs/ week.