Hardware Troubleshooting Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $100 - Posted
We are a technology company based out of Canada and need your help to acquire and configure Android phones to work on the Telstra network, install our app, and test the mobile data connectivity of those phones using the app. Note that you must: 1. Be located in Brisbane, Australia. 2. Be able to move around Brisbane to buy pre-selected phones from an official Telstra store, configure and test them, and drop them off to an office in downtown Brisbane. 3. Have expertise working with, configuring and troubleshooting Android phones. 4. Be comfortable with the tight deadline. The phones must be purchased, configured, tested and dropped off to our colleagues in downtown Brisbane by Monday, August 29, 2016.
Skills: Hardware Troubleshooting Android Mobile App Testing Technical Support
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Technical Support Representatives will provide software and hardware problem resolution to customers by chatting and speaking to users through remote diagnosis. Solutions include, but are not limited to, technical PC problems, removing virus and malware, software updates, device driver updates, resolving PC performance issues and troubleshooting Internet-related problems. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required. Duties and Tasks: - Deliver high quality service and support to end-users using chat and video call software via remote connection; - Interact with customers to provide and process information in response to inquiries and concerns; - Engage in a customer centric approach by utilizing the appropriate level of ethics and service both via chats or calls; - Gather customers’ information and determine the issue by evaluating and diagnosing technical issues; - Remotely resolve technical hardware and software issues; - Research required information using available resources; - Follow standard processes and procedures; - Accurately process and record call transactions using designated tracking software; - Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business; - Organize ideas and communicate oral messages appropriate to listeners and situations; Skill and Knowledge Qualifications: - Proper written and phone etiquette; - Ability to speak and write clearly and accurately; - Demonstrated proficiency in English typing and grammar; - Knowledge of relevant software applications and PC equipment; - Knowledge of customer service principles and best practices; - Effective listening skills;
Skills: Hardware Troubleshooting chat support Communications Computer Hardware Installation
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Effectively manage incoming calls from USA and Mexico and maintain high customer satisfaction. At least 40 hours per week. This is a long term engagement with possibilities for growth within our organization. You must have: 1) 80% Spoken, Written English 2) Professional manners when communicating via phone or email. 3) Spanish is preferred but not required. 4) Windows XP, Windows 7, Windows 8, Windows 10. Knows how to add a printer, add computer to network. Troubleshoot broken computer. 5) We service our customers 8am-8pm Central Standard Time during the week, and from 8:30am-3:30pm during the weekends. Your schedule should be able to fit these hours during the week, and be able to rotate with our other team members weekend hours. Being on time is of the essence. 6) Willingness to learn our product platform.
Skills: Hardware Troubleshooting Call Handling Computer Networking Computer Repair
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
• Log into phone system and become available to receive incoming calls • Respond to all New incidents and Email incidents • respond to any “Red flags” / “Work in Progress • Assist customers professionally and courteous at all times when answering questions regarding issues, concerns, product information etc. • Return all voicemails within a 15minute period of it being assigned • Report to supervisor any voicemails that have not been returned and why • Knowledge of all Q-see products, installations, and troubleshooting techniques • If no calls are on phone system queue you need to respond to non-phone incidents and reply professionally and courteously to customer inquiries and responses. • Use of internet is allowed only for job related purposes only • Train the Spanish call center to be knowledge and prepared for the product launch in Spanish Speaking Countries • Weekly Report to Supervisor • Translation if needed in priority/fast turnaround
Skills: Hardware Troubleshooting Call Handling chat support CRM