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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are a SaaS company and we are looking for a web developer who can help us build out our support documentation. Our support system is looking good, but we are moving it to a 'HelpScout' system and we also want to add to and structure our support system. We need someone who understands conversion tracking and can also help customers implement our tracking solution. Tasks Needed: 1. Implement tracking solution for customers. 2. Write help documents for common questions. 3. Support our customers with implementation questions. 4. Help get new customers setup with our software. Skills: 1. Intermediate+ writing skill level. 2. Intermediate web dev experience. 3. Customer support.
Skills: HTML Technical Support Technical writing
Fixed-Price - Intermediate ($$) - Est. Budget: $1,200 - Posted
Help customers with issues that may arise from third-party plugins conflicts or server incompatibilities Able to create php & CSS snippets for small customisation requests Keep in close communication with developers for major bug issues and trace the product updates path Qualifications Minimum of one year experience in similar role and/or related fields Advanced WordPress knowledge Knowledge of WordPress codebase Excellent command of both written and spoken English Familiar with Javascript (jQuery) and related libraries Flawless knowledge of HTML/CSS Patience and determination to help less technical users get away with their problems Time/workload/influx management Ability to work on collaborative teams or independently We accept applications from all around the world.
Skills: HTML English WordPress
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are looking for a friendly, rock star support / account manager for SaaS localization service Daily job includes; - Providing superb technical support - Helping on-boarding of new and trial customers over the phone, chat and email - Doing one on one product demos online - Building relationships between potential customers and the brand - Writing knowledgebase articles for common questions and problems Ideal candidate must have, - Good communication skills - Availability to work Full time (Sydney Australia time zone) - Fluent English - Strong work ethic - Has basic web design skills - Has technical writing skills - Has experience in similar type of work or a quick learner - Patience with clients - Positive and friendly attitude - Hungry for success - Ability to work flexible hours - Finally has stable internet connection Please include a cover letter. This is a full-time position and salary will be discussed based on experience. Also on application type Aloha as greeting to show you have read the full ad. Looking forward to hearing from you.
Skills: HTML chat support CSS CSS3
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
Looking for a support staff, native Chinese speaker to speak directly with Chinese clients over phone to support them to embed one simple code on clients websites. Native Chinese only, fee negotiable.
Skills: HTML CPanel