Inbound Marketing Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
iConsult Client Services Key requirements Provide 1st line customer support Zendesk Set up Provide call handling services for iConsult Software Ltd Onboarding of new iConsult users iConsult is a rapidly growing start up healthcare technology company, that now has the requirement to expand our virtual team to encompass Client Services and Sales functions. We provide premium solutions that add value to our clients processes, strengthen relationships, build trust and generate revenue. Reporting to the Founder, the iConsult Client Services Manager will need to fulfil the following requirements; Zendesk Set up Help us to use Zendesk to manage out support requirements Provide 1st line customer support Through (Channels TBC), the iConsult Client Services Manager will administer provide the iConsult Support Service Tech Helpdesk & 1st Line User Support Assistance with new user queries Live chat Provide call handling services for iConsult Software Ltd Inbound calling campaigns Outbound calling campaigns Answering services Onboarding of new iConsult users Setup of new iConsult user accounts Direction to online video and tutorials
Skills: Inbound marketing Customer service Helpdesk Outbound Sales
Fixed-Price - Intermediate ($$) - Est. Budget: $1,000 - Posted
We are a USA based Technical support company looking for individual freelancers for customer support/technical support and inbound sales You will be receiving Inbound calls from potentials customers. You need to solve their issues and sales our services. No outbound telemarketing required. Only Inbound calls Working hours : Monday to Friday 11 am to 7 PM EST YOU MUST HAVE A GREAT VOICE WITH A GOOD ACCENT MUST HAVE A GOOD BROADBAND CABLE INTERNET CONNECT MUST HAVE A HEADSET WITH NOISE CANCELLING MICROPHONE THIS JOB REQUIRES A GREAT PATIENT, IF YOU DONT HAVE IT STAY AWAY MUST HAVE GOOD KNOWLEDGE ABOUT COMPUTER AND INTERNET you will get basic salary as $100 per week + bonuses We require you to work 6-7 hours a day Please record this message " Thank you for calling central online my name is Daniel/rosita How may i direct your call today?" and Attached here. NO APPLICATION WILL BE ACCEPTED WITHOUT VOICE SAMPLE Routine Tasks: Answer calls and provide the required information by resolving queries. This task is performed by following standards of the company and maintaining premium quality of services. Coordinate with the clients, try to know their concerns by avoiding any interruption in conversation, etc. Facilitate sales of all products and services according to the client's needs Address all complaints of the customers and make sure that they are resolved in time and within the given guidelines Assist and guide customers with all the required knowledge of the services and goods. Prepare bills and make repairs if required. Supervise the unresolved complaints and ensure that they are resolved in the given time frame by keeping the needs of the customer in mind. Analyze the client's requirement after conversation with them and recommend products, plans or services that will match their needs Keep a track of the potential customers and their requirements Improving sales and promoting new products and services by following the standard and maintaining the reputation of the company are some of the major tasks included in the inbound sales representative responsibilities. Experience: At least 6 months of employment working in a call center preferred.
Skills: Inbound marketing Customer support Technical Support