Live Chat Operator Jobs

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Fixed-Price - Entry Level ($) - Est. Budget: $600 - Posted
Make cold calls into doctors' offices and convince them to create professional profiles and join our free online healthcare marketplace. Take incoming telephone calls and web-chat sessions from doctors and their staff looking to create professional profile account on our website. Assist doctors create professional profiles on our website. Meet weekly sales quota Must speak perfect English & Spanish
Skills: Live Chat Operator Appointment Setting chat support Cold calling
Fixed-Price - Intermediate ($$) - Est. Budget: $600 - Posted
Hi, ROLE: I require an intelligent Filipina Virtual Assistant to take care of various tasks for me (email support, web and admin tasks, email campaigns, posting to and moderating social media, moderating forums, and anything else I assign) SKILL REQUIREMENTS: You will be required to speak and write verbal english at almost fluent level. Your written english is very important. INDUSTRY: The industry we work in is financial education and training. It would be beneficial if you have experience with business or finance. HOURS - Australian hours 12.30pm am to 12.30 am aprox. PAY: Starting Pay will be aprox $600 USD Per Month. Work Hours Will Be 6 Days Per Week @ 12 Hours Per Day Working Window. . Opportunity to increase pay over time as your skills and abilities increase.
Skills: Live Chat Operator chat support Customer service Email Handling
Fixed-Price - Intermediate ($$) - Est. Budget: $540 - Posted
Our large copywriting agency is interviewing NOW for a client relations specialist to join our busy, dynamic team at Express Writers, consistent hour basis throughout the day. Ideally, something like 8/9 am - 2 or 3 pm. (6 hours daily, $15/hour is our budget: that's $90/day - $540/week - paid fixed weekly.) *This is a SERIOUS, long term role - and you can work from home! We need someone reliable, very effective in communicating to clients, and VERY importantly: someone with a sincere passion and knowledge in content writing/content marketing! It's a huge help for us and our clients if you have been an online copywriter for several years. That way, you can address them confidently on their content needs, "sell" them and help us retain happy clients. You MUST have sales experience, preferably some experience dealing with customers on live chat. Friendliness, ability to be a team player, previous experience in client relations, and knowledge of copywriting/SEO/online content marketing are important to us in picking the right candidate. Overall, your role includes: Managing a support@expresswriters inbox daily and our website chat as well as being available as a phone extension (***Phone OPTIONAL, if the right candidate comes our way that doesn't want to be on phone, we'll still consider you!) Communications will entail: ----Answering all warm lead inquiries: these are all product inquiries that come to us straight from Google, on average 5-10 a day (ie: Can you write an ebook on health and fitness? What would it cost? Do you have a really good real estate writer? etc etc.) Everyone places their order via the content shop: www.expresswriters.com/content-shop, you can guide them with product links and look at our prices to quote them. ----The website chat is simple, we work with Zopim, you will just have it up while you work and handle inquiries. A lot of questions will go to our content manager, since these are people that are checking in on their orders, as well as warm leads asking how you can help them. ----Tracking and updating leads and their orders in Insightly. This is a simple process we'll show you.We will have you train with our COO on Skype screensharing calls. Skype is our "virtual office;" if you have questions at any time, our content manager, myself, our COO and our salesperson can help you out. ----Being able to pick up the phone with chat warm leads (OPTIONAL). We'll give you an extension on our Phone.com setup with an official company extension. (You can hook up your cell phone to it; keep in mind your cell phone answering message must reflect that you are with Express Writers.) You may not get a lot of calls, could be something like 1/2 a day, your primary is email/chat. NOTE: You'll track your hours in a brief Google doc that helps us stay on track with our payrolls.Pay: $15/hour, set at 6 hours/day, paid weekly, $540 MAX budget a week ****HIRING NOW!!*** Expertise required: 5+ years of copywriting and web writing required, 2+ year of client relations INTERVIEWING THIS WEEKEND to fill this role! ***MUST INCLUDE cover letter with a few reasons why you want this job! Will not consider applicants as serious otherwise! Job Type: Part-time
Skills: Live Chat Operator chat support Copywriting Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
I am looking for a 24 by 7 chat support to assist for my service. You will need to learn the various ways of responding and answer questions according. There is not always chat request but i need it handled when someone ping. I think a support center would fit this task.
Skills: Live Chat Operator chat support
Fixed Price Budget - Entry Level ($) - $45 to $50 - Posted
PLEASE OBSERVE THE BUDGET BEFORE YOU BID. THANK YOU. Our newly launched website is so great at answering questions that customers are buying 9 out of 10 times without needing the Live Chat. However we want to provide it. Since launching we see that it's important to have someone online who is on their computer all day and can do this while doing other work. The workload is light and we will train you on how to answer questions. There are 40-50 canned answers available to make it easier to answer queries. It takes about 2-4 hours to do the training to be job ready. I will give you scenarios and role play with you, you'll be able to try out the chat client and get used to it. We use the chat software tawk.to, it's very easy to use and you'll be able to try it out on your end when you get started. * this is NOT a dedicated job the volume of live chats is going to be fairly small for the first 1-3 months, so this would suit someone who has the skills and wants to earn some extra money. You should be someone who spends most of the day/evening online and is able to respond to incoming questions as they come. * You will work in shifts with another live support person so it's important to be reliable so that we can give happiness and create an amazing buying experience for customers. the shifts we'd like to cover is PEOPLE ON STANDBY TO ANSWER QUERIES (not straight non stop work) 8am-8pm New York time and 8pm-8am New York time. ******** IF YOU LIVE ON YOUR COMPUTER LIKE I DO... WHY NOT GET A BIT OF EXTRA MONEY TO MAKE THE HOURS PASS MORE SWEETLY.... YOU'RE SITTING THERE ANYWAYS... WHY NOT PICK UP A LITTLE EXTRA MONEY?? THE PAY CAN BE RELEASED EVERY 15 DAYS SO YOU DON'T HAVE TO WAIT A WHOLE MONTH. ******** The longer you can be online the better, we already have another live chat person so you'll be joining a team, it's fun we're supportive and you have the chance to learn new skills and receive other assignments from us so you'll earn more and continue growing your skills. *********** THE MOST IMPORTANT THING WE NEED IS RELIABILITY! BECAUSE YOU'LL BE COVERING AND WORK ON YOUR OWN MOST OF THE TIME YOU HAVE TO BE ABLE TO HONOUR YOUR COMMITMENTS. *********** THE PRODUCT Is a business book YOU NEED TO Ae an articulate cheerful person who enjoys helping others and making people excited about the products without heavy supervision. This is a long-term role and you will be expected to commit an agreed schedule to get things done. We are a global company but family owned business with over 12 years very successful track-record. Duties will include: ▪ responding to and starting chats with excellent English spelling and grammar ▪ Ensuring you are knowledgable about the products (business books) ▪ helping people through the order process ▪ Responding to queries from people who purchased already ▪ Check the Twitter account & related email to provide support there to inquiries THE RIGHT PERSON TO JOIN US: ▪ Excellent communications skills especially written ▪ Good social media skills and knowledge of Twitter is helpful ▪ Very good organizational skills - this is NOT a solo job, you can work on other projects for other employers at the same time, but you need to be able to stop and respond to live chats as they appear. ▪ Really approachable demeanour, you are generally a cheerful and helpful person; smiley and friendly most of the time ▪ A will to grow within a company… There is LOTS of growth potential and so someone who wants to be settled down. ▪ NOT BE AFRAID to clarify and ask questions so that you know you are making the right decisions. ▪ Be able to work on your own really well - without having to be told what to do every minute. You have to be able to ask questions so that you know what you are responsible for and be proactive in ensuring things that are ongoing are maintained and managed well so that we don't drop the ball. APPLICATION REQUIREMENTS To apply you need to send a covering letter telling why you think the above relates to you and why you think you’re the best for the job NOT a generic application answer please. Also tell me the colour of the sky to prove you have good attention to detail. WHEN YOU BID PLEASE BID A WHOLE AMOUNT FOR A MONTH'S WORK. THIS IS A FIXED BID EVERY MONTH THE SAME SALARY NOT HOURLY. Once again, we are not offering an hourly role as it does not allow honest representation of the work put in, so we will agree hours and monthly flat salary with the applicant we have the most interest in.
Skills: Live Chat Operator Administrative Support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We Require Fluent English Speaking Live Chat Operators to Work on a Shift Basis Responding to Chat Enquiries for Multiple Car Dealerships. We Require 24 Hour Coverage and Run off GMT+8 Perth, Australian Time. The 3 Shifts Would be as Follows: 12AM - 8AM (8 Hours) GMT+8 8AM - 4PM (8 Hours) GMT+8 4PM - 12AM (8 Hours) GMT+8 We have Weekday Shifts (5 Days a Week) and Weekend Shifts (2 Days a Week) Please Indicate which Shift you are Available For and if Available for Weekday or Weekend. We Need to Cover 24 Hours a Day, 7 Days a Week so we are Employing Multiple Freelancers. DO NOT REPLY WITH COPY / PASTE APPLICATIONS AND ENSURE YOU ANSWER THE ABOVE QUESTIONS IN YOUR APPLICATION. DO NOT ATTEMPT TO CONTACT US OUTSIDE OF UPWORK. DO NOT APPLY IF YOU ARE NOT FLUENT IN ENGLISH. TRAINING IS PROVIDED.
Skills: Live Chat Operator
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a US software company focused on cloud B2B systems, looking for a tech/customer support agent to provide phone/live chat/ticketing based support. This is a long-term, ongoing position. Required skills: - Fluency in English (both written and verbal) - Experience in providing technical/customer support - Good at multitasking - Strong problem solving skills - Strong communication and teamwork skills - Reliable Internet connection Work duties: - Handling tickets, live chat and phone calls with customers - Responding to general inquiries about our software - Resolving technical issues clients may experience with the use of software - Helping customers with the registration, initial setup and/or software use Work Hours: - 40 hours per week (5 work days, 8 hours per day). - We'll need a weekend coverage, so some other two days during the week would be off days. * The initial training (cc. 2 weeks) is held during the first shift (Pacific Time).
Skills: Live Chat Operator chat support Customer service Customer support
Fixed Price Budget - Entry Level ($) - $40 to $50 - Posted
PLEASE OBSERVE THE BUDGET BEFORE YOU BID. THANK YOU. Our newly launched website is so great at answering questions that customers are buying 9 out of 10 times without needing the Live Chat. However we want to provide it. Since launching we see that it's important to have someone online who is on their computer all day and can do this while doing other work. The workload is light and we will train you on how to answer questions. There are 40-50 canned answers available to make it easier to answer queries. We use the chat software tawk.to, it's very easy to use and you'll be able to try it out on your end when you get started. * this is NOT a dedicated job the volume of live chats is going to be fairly small for the first 1-3 months, so this would suit someone who has the skills and wants to earn some extra money. You should be someone who spends most of the day/evening online and is able to respond to incoming questions as they come. * You will work in shifts with another live support person so it's important to be reliable so that we can give happiness and create an amazing buying experience for customers. The longer you can be online the better, we already have another live chat person so you'll be joining a team, it's fun we're supportive and you have the chance to learn new skills and receive other assignments from us so you'll earn more and continue growing your skills. THE MOST IMPORTANT THING WE NEED IS RELIABILITY! BECAUSE YOU'LL BE COVERING AND WORK ON YOUR OWN MOST OF THE TIME YOU HAVE TO BE ABLE TO HONOUR YOUR COMMITMENTS. THE PRODUCT Is a business book YOU NEED TO Ae an articulate cheerful person who enjoys helping others and making people excited about the products without heavy supervision. This is a long-term role and you will be expected to commit an agreed schedule to get things done. We are a global company but family owned business with over 12 years very successful track-record. Duties will include: ▪ responding to and starting chats with excellent English spelling and grammar ▪ Ensuring you are knowledgable about the products (business books) ▪ helping people through the order process ▪ Responding to queries from people who purchased already ▪ Check the Twitter account & related email to provide support there to inquiries THE RIGHT PERSON TO JOIN US: ▪ Excellent communications skills especially written ▪ Good social media skills and knowledge of Twitter is helpful ▪ Very good organizational skills - this is NOT a solo job, you can work on other projects for other employers at the same time, but you need to be able to stop and respond to live chats as they appear. ▪ Really approachable demeanour, you are generally a cheerful and helpful person; smiley and friendly most of the time ▪ A will to grow within a company… There is LOTS of growth potential and so someone who wants to be settled down. ▪ NOT BE AFRAID to clarify and ask questions so that you know you are making the right decisions. ▪ Be able to work on your own really well - without having to be told what to do every minute. You have to be able to ask questions so that you know what you are responsible for and be proactive in ensuring things that are ongoing are maintained and managed well so that we don't drop the ball. APPLICATION REQUIREMENTS To apply you need to send a covering letter telling why you think the above relates to you and why you think you’re the best for the job NOT a generic application answer please. Also tell me the colour of the sky to prove you have good attention to detail. WHEN YOU BID PLEASE BID A WHOLE AMOUNT FOR A MONTH'S WORK. THIS IS A FIXED BID EVERY MONTH THE SAME SALARY NOT HOURLY. Once again, we are not offering an hourly role as it does not allow honest representation of the work put in, so we will agree hours and monthly flat salary with the applicant we have the most interest in.
Skills: Live Chat Operator Administrative Support Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Do you love staring down the face of a raging bull and disarming it with your charm or a smile? Do you enjoy overcoming complex challenges on case by case basis using a proven problem resolution/ escalation framework? Are you someone who thrives on data driven decisions? Could you make Drogon, Rhaegal, and Viserion eat out of the palm of your hand (without getting scorched or dismembered - even if Daenerys instructed them to do so)? Are you overflowing with empathy, compassion, and an incredible amount of patience for the challenges faced by customers? Do you LOVE teaching people new things and passing along information openly and freely? Are you a productivity nut who uses a proper Productivity Framework such as Getting Things Done? Do you thrive on understanding the pains of users/ customers and proactively solving them on the first attempt? Are you a determined and confident professional who enjoys collaborating with a fully distributed team in over 10 countries? Are you someone who does whatever it takes to get the job done within company policies and guidelines? Isn't afraid to put in that extra time when required? Is relentless in your attention to detail? Strives for excellence in everything you do? Are you a super fast learner? Do you have a superior command of modern business operations technologies such as Slack, Google Apps for Business, Jira, WalkMe, Intercom, HubSpot, CRM systems? Do you keep your cool when colleagues ask how to set up their email signatures? How about staying calm when customers may not be aware of the difference between a Profile or Page on social media? It's ok to smirk at colleagues - never at customers. Would you rather eat a sales funnel than a funnel cake when visiting a summer fair? Do you eat, sleep, and drink processes and or frameworks such as The Lean Startup? Do you know what the acronyms OMTM, NPS, TTR, TTFR, and ATTR are? ****NOTE:**** If you don't have a superior command of advanced social media marketing strategy, tactics, and practical knowledge of Facebook & Twitter - don't read any further. Seriously, just don't! Are you a goal setting, results oriented, customer support rockstar who's looking for a long term opportunity with significant career advancement potential? If so, Post Planner is interested in hearing from you. But first, read on. We'll be conducting a brief email/ Upwork message interview. Followed by an online survey, then two-to-three video based discussions. Each one a milestone to achieve in order to progress to the next. We're crazy about customer satisfaction and our substantial word-of-mouth marketing proves that! So if you love technology, social media, insurmountable challenges, unbelievable amounts of work, and ultimately the satisfaction of a job well done (with rewards), we'd like to hear from you. WE'RE NEED 6 to 8 FULL TIME CUSTOMER SUPPORT ROCKSTARS TO KEEP UP WITH OUR GROWTH. TO QUALIFY FOR YOU MUST: 1. Have a 5 Star Rating on Upwork, eLance, oDesk. 2. Have over 500 hours logged. 3. A superior command of spoken, written, and English comprehension. You'll be required to record and provide a 5 minute product demo screencast. 4. Have a primary internet connection with at least 20 Mbps bandwidth. A back up too. (Proof will be required). 5. Have stable and redundant power (electricity) for you to be able to perform your duties. (Proof will be required) 6. Demonstrate an overwhelming passion for delighting customers. 7. Have a robotic, pragmatic, and demonstrable approach using a proven methodology for Problem Resolution. 8. Not be afraid to make mistakes. Never the same one twice! 9. Be available full-time and on a dedicated basis 6 (six) days per week based on US Pacific Time (PST) within one of the available time slots below. a) 1pm - 9pm PST - 1 Positon b) 4pm - 12pm PST - 2 Positions c) 8pm - 4am PST - 1 Positions d) 12am - 8am PST - 2 Positions e) 4am - 12pm PST - 1 Position f) 9am - 5pm PST - 1 Position 10. Have demonstrated experience on a progressive level within your career. Working with hard ass unrealistic expectation holding leaders is an extreme plus! 11. Are you ready to kick butt and reach new heights in your career like you never imagined? If so, visit our website at postplanner.com. Learn as much about us as you can. Login to our App using the Pro version. Do some detailed research and understand our Plans, Pricing, Value Proposition, and even our FAQ. In your cover letter, start by introducing yourself "Hi this is Mark." then answer this question as if you were responding to a customer: For context: They're beyond the refund period of our 100% Satisfaction Guarantee. QUESTION TO ANSWER: Hi there, I'd like to cancel my annual subscription and get a refund. How do I do that? Then tell us about why you're right for this role and our company. Be specific! Applicants who do not meet the eligibility criteria or who have deviated from the instructions above will not be entertained.
Skills: Live Chat Operator chat support Conversion Rate Optimization Customer service
Fixed-Price - Intermediate ($$) - Est. Budget: $900 - Posted
We are looking for an experienced technical support manager to resolve users' requests in the help desk and by phone. We normally get around 30 tickets per day. We also receive voice mails and some requests via live chat. The average first reply time should not exceed 6 hours even on week-ends (zendesk mobile helps to answer 6-7 new tickets that arrive over the week-end). You should have strong technical background (preferably a developer) and great communication skills. For native English speakers only. In a nutshell, the support manager resolves all incoming emails/chats/calls. He tests all incoming bug reports and if the issue can be reproduced he reports it to the developers. Another testing is required before the updated version is sent to the customer. In some cases he should be able to do remote teamviewer sessions. It's an ongoing work for an experienced it person who can devote it 2-3 hours of time daily.
Skills: Live Chat Operator chat support Customer support Email Handling