Live Chat Operator Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Full job description: To apply: We believe that travel is a force-multiplier for change. Travel connects friends, family, co-workers, and business partners—bringing the globe closer together. Travel enables new opportunities, produces unexpected collaboration, shifts perspectives, and empowers people. That is why we are on a mission to make travel simple, personal, and delightful. We provide world-class service for booking transportation, accommodations and more. We are hands-on, taking care of our users through their highs and lows, making them feel special and valued. We diligently select strategic partners who believe in what we are building and are willing to support our mission. And, above all, we identify new ways to serve and support our travelers through a relentless focus on improving our product. THE ROLE We believe that customer service is the entire business, not just part of the job. We fulfill our mission by hiring the best talent as ambassadors for our brand and the voice of our service. As a part of our concierge team, you will help support the thousands of travelers who use Pana everyday by serving as the primary point of contact for our users. You will serve as the human touchpoint for most people who interact with Pana. You will message users, identify and react to user needs, and perform requested research and bookings. As an independent contractor with Pana, you set your own schedule, so that you have the freedom and flexibility to work, whenever and wherever you’d like. RESPONSIBILITIES Take ownership for the Pana user experience. Research and book flights, hotels, local transportation, and restaurants. Maintain product quality by vetting material produced by our content team. Dedicate time for reflection and self-improvement.
Skills: Live Chat Operator Customer service Telephone Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I have been running an online business targeting international students in UK since 2007. The business needs a confident person with excellent English writing and speaking skills to field phone, email and live chat enquiries in Zendesk. This is an ongoing opportunity requiring at least 20 hours a week initially. I am after someone who could become an integral part of my business while working remotely. If you are just looking for once off money making task, this is not an opportunity for you. Daily Responsibilities: . Answer customer service phone, email and live chat calls promptly . Follow-up voicemail, missed live chat sessions and email enquiries . Satisfy customer objections and help them to place orders . Follow-up pending payments and invoices . Provide after sales support including order tracking, handling complaints and refund request etc. . Updating order details (customer comments, deadline, etc) and status (paid, unpaid, assigned etc...) . Forwarding customer notes and comments to appropriate resources Qualifications . Fluent with English speaking (American or British accent highly preferred) . Correct English grammar is a must . Good typing speed to write emails and live chat . Experience with Zendesk and Zopim (preferable not essential) Performance Indicators Following are key performance indicators on which you'll be evaluated... . Sales Conversion - enquiries to sales . Customer Satisfaction Ratings . Number of calls, emails and live chat fielded (Weekly, Monthly, Quarterly) . Duration of call (phone and live chat) Testing Procedure Shortlisted candidates will be tested with an email writing test and a role play over Skype.
Skills: Live Chat Operator Customer service Email Handling English Grammar
Fixed-Price - Entry Level ($) - Est. Budget: $5,000 - Posted
Chat counselor - Only for Indian ladies above 18 years, who has PC or laptop with good internet connection and headphone 1. Looking for ladies above 18 years. Should have a flair to talk. You will be talking clients - VOIP 2. Should know Hindi well or any other Indian language with English. Knowing more languages is an added advantage 3.This home based job 4.Work can be done at your free time. No minimum or maximum work time. Purely at your leisure 5. Should have minimum 0.50 mbps download and upload internet connection with headphone Contact us if you need any more clarifications.
  • Number of freelancers needed: 50
Skills: Live Chat Operator chat support Customer service Customer support
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, Less than 10 hrs/week - Posted
We're looking for a person with fluent written italian to support our customers through live chat support. The person we are looking for must know written italian and english language to support any customer and collect their request. Our website is leader in Italy for the research of meeting rooms and venues for event, so we expect the freelancer will ask the customer every question needed to handle its request. We'll provide a full list of question needed to accomplish each chat Our chat service is handled with zopim, so if the freelancer already know the platform, this would be a plus. We need a live chat operator who will work from 7.00 pm to 9.00 am (Italian Timezone - UTC/GMT + 2 hours) from monday to friday (if possible also saturday and sunday). We will delete without reading each reply that don't contain the keyword "house" in the first line or in the object of the message, so that we can understand if you're a human or a robot. Please answer this job application in Italian, so that we could immediately evaluate your written italian skills Obviously we are at disposal for every clarifications. Please include in your job application what you would receive for this work. Probably you'll receive 4-6 chats maximum a day in these hours, the job could be done also when doing something else on your computer. Thanks
Skills: Live Chat Operator chat support Customer service English
Fixed-Price - Intermediate ($$) - Est. Budget: $700 - Posted
***IMPORTANT PLEASE READ ALL*** A client of mine is looking for a polished, well-written and spoken customer support representative to assist with email, and perhaps phone, responses to customer inquiring about services. This is a luxury service in New York so fashion and lifestyle experience and/or interest is important. Please read the entire description below, and answer the questions I have asked below. If the questions are not answered your submission will be immediately rejected. Budget is $700 USD per month with some flex room for the right candidate. **************************** DESCRIPTION: Vive is looking for an energetic, empathetic, and detail-oriented Customer Experience Associate. You should be very passionate about customer service and delighting our customers to the max. Success in this role requires a dedication and a hands-on attitude to provide Vive Members and Vive Partner Salons with the highest possible level of service. You should genuinely enjoy solving tough problems, wearing many hats, and be willing to roll up your sleeves. The Customer Experience Associate will report to Vive's Sr. CX Associate. HOW YOU WILL SPEND YOUR TIME: Will serve as the front line, on-call resource for all customers via email and live chat Can quickly and thoroughly solve problems for customers any time bookings and experiences don't go 100% as planned Are open to a flexible schedule Are ready to know our salon partners and technology inside and out in order to help customers meet their particular needs Will work with our leadership team to develop initiatives that improve the customer experience Are excited to provide thoughtful, strategic insight regarding customer needs to our product, marketing and technology teams YOU ARE: Fluent in English with impeccable grammar A great writer and communicator Calm under pressure Experienced with Zendesk a plus but not required Excited about working in a fast-paced environment that requires adaptation, meeting ambitious deadlines and balancing competing priorities. Passionate about providing excellent customer service and hospitality. Empathetic, detail-oriented, patient, and organized--you love checking off items on your to-do list. A data-driven problem-solver. You enjoy collecting, analyzing and presenting findings from both customer and salon operations data sets. Able to work and manage CX Associates’ flexible and changing schedules–including early morning, daytime, evening and weekend shifts–is essential. Experienced as a team leader, supervisor or manager is a plus but not required. Genuinely passionate about Vive’s product and mission! Vive is the modern beauty concierge for the modern woman. Vive gets you a convenient, top salon appointment in just two taps. A strong work ethic, communication skills, high levels of empathy and selling skills are paramount to this role. And because we're so rapidly growing. your job will be fast-paced and constantly evolving. We want someone who is ready to take on a variety of responsibilities while simultaneously executing at a high level of tough service issues.
Skills: Live Chat Operator Customer support Email Etiquette Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are the world’s leading eyewear e-retailer currently seeking a home-based Customer Service Specialist to interact with our customers to provide and process information in response to inquiries and requests about products, services and promotions. Main Job Tasks and Responsibilities (includes, but not limited to): • Work with customers daily via email, phone and live chat. • Handle retail customer service inquiries for the English speaking markets. Includes style of glasses, sunglasses, prescription questions, order status, warranty issues, etc. • Introduce customers to purchase higher priced items, upgrades, or other add-ons to make more profitable sales. • Response to minimum 100 e-mails equivalent per day. The Successful Applicant: • Fluency in verbal and written English; additional language is an advantage • Excellent time management and documentation skills • Customer service experience preferred • Availability for flexible work hours (weekends and/or evening) minimum 30 hours per week • High speed stable internet connection • Minimum 6-month commitment
  • Number of freelancers needed: 6
Skills: Live Chat Operator Call Handling chat support Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are a US software company focused on cloud B2B systems, looking for a tech/customer support agent to provide phone/live chat/ticketing based support. This is a long-term, ongoing position. Required skills: - Fluency in English (both written and verbal) - Technical background, either in the software industry or closely (IT) related - Experience in providing technical/customer support - Good at multitasking - Strong problem solving skills - Strong communication and teamwork skills - Reliable Internet connection (10+ mbit) for VOIP use Bonus skills: - Experience with any kind of scheduling, payroll, project management, HR or CMS software is a plus - Any experience with Zendesk, RingCentral, LiveChatInc or Intercom is a plus Work duties: - Handling tickets, live chat and phone calls with customers - Responding to general inquiries about our software - Resolving technical issues clients may experience with the use of software - Helping customers with the registration, initial setup and/or software use Work Hours: - We initially need the coverage for the evening shift- PST (usually between 6PM and 10PM Monday through Friday), with an 8-9 hour shift on Sunday. * The initial training (cc. 2 weeks) is held during the first shift (PST).
  • Number of freelancers needed: 2
Skills: Live Chat Operator chat support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
OVERVIEW The ArtJamz Customer Customer Service Artist handles customer support and communications via email, live chat and phone response. Minimum 8hrs per week. The position has the following focus: 1.) Customer Communication Respond to emails Have the ability to check emails on a daily basis for approximately 30min to 1 HR All emails must be responded to or forwarded to the correct ArtJamz team member within 24 hours We typically receive 1 to 2 emails a day, they generally pertain to: Asking for refunds (You would refund them) Inquiring about private events (forward those to the Events Director) General questions about “how ArtJamz works” We provide template responses to help make this easier You need a phone you can read and answer emails on We’ll help set your phone up Handle rebooking and refund requests using Fareharbor booking and reservation system 2.) Answer customer phone calls FAQs Forward calls Handle rebooking and refund requests using Fareharbor booking and reservation system 3.) Live Chat Handle live chat communications with customers FAQs Forward calls Handle rebooking and refund requests using Fareharbor booking and reservation system 4.) Skills Needed Available to handle requests within 24hrs of receiving request Ability to learn, comprehend and articulate the Artjamz business model Technologically savvy Email, live chat, phone Reliable internet and / or phone connections Personable and friendly customer demeanor English speaker Spanish ability a plus
Skills: Live Chat Operator Call Handling chat support Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are a company located in west coast open at 9AM. I am looking for a freelancer who can assist customers 8AM-12PM daily with LIVE CHAT and answer phone calls and take messages (eventually assist the customers). We used a call center in the past but this was getting expensive. + Must speak fluent english. + Good customer service skills + Must be e-commerce savy We are in the wedding & fabric industry so the more you know about weddings and fabrics, the better. Looking for someone long term for these hours of operation. We will do hands on training prior to start.
Skills: Live Chat Operator