Live Chat Software Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $700 - Posted
***IMPORTANT PLEASE READ ALL*** A client of mine is looking for a polished, well-written and spoken customer support representative to assist with email, and perhaps phone, responses to customer inquiring about services. This is a luxury service in New York so fashion and lifestyle experience and/or interest is important. Please read the entire description below, and answer the questions I have asked below. If the questions are not answered your submission will be immediately rejected. Budget is $700 USD per month with some flex room for the right candidate. **************************** DESCRIPTION: Vive is looking for an energetic, empathetic, and detail-oriented Customer Experience Associate. You should be very passionate about customer service and delighting our customers to the max. Success in this role requires a dedication and a hands-on attitude to provide Vive Members and Vive Partner Salons with the highest possible level of service. You should genuinely enjoy solving tough problems, wearing many hats, and be willing to roll up your sleeves. The Customer Experience Associate will report to Vive's Sr. CX Associate. HOW YOU WILL SPEND YOUR TIME: Will serve as the front line, on-call resource for all customers via email and live chat Can quickly and thoroughly solve problems for customers any time bookings and experiences don't go 100% as planned Are open to a flexible schedule Are ready to know our salon partners and technology inside and out in order to help customers meet their particular needs Will work with our leadership team to develop initiatives that improve the customer experience Are excited to provide thoughtful, strategic insight regarding customer needs to our product, marketing and technology teams YOU ARE: Fluent in English with impeccable grammar A great writer and communicator Calm under pressure Experienced with Zendesk a plus but not required Excited about working in a fast-paced environment that requires adaptation, meeting ambitious deadlines and balancing competing priorities. Passionate about providing excellent customer service and hospitality. Empathetic, detail-oriented, patient, and organized--you love checking off items on your to-do list. A data-driven problem-solver. You enjoy collecting, analyzing and presenting findings from both customer and salon operations data sets. Able to work and manage CX Associates’ flexible and changing schedules–including early morning, daytime, evening and weekend shifts–is essential. Experienced as a team leader, supervisor or manager is a plus but not required. Genuinely passionate about Vive’s product and mission! Vive is the modern beauty concierge for the modern woman. Vive gets you a convenient, top salon appointment in just two taps. A strong work ethic, communication skills, high levels of empathy and selling skills are paramount to this role. And because we're so rapidly growing. your job will be fast-paced and constantly evolving. We want someone who is ready to take on a variety of responsibilities while simultaneously executing at a high level of tough service issues.
Skills: Live Chat Software Customer support Email Etiquette Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Join a company on the rise. We are a dynamic travel booking service, connecting travelers with awesome, one-of-a-kind experiences. As one of our sales support gurus and sales reservationists, you will represent our company by handling phone calls for sales and customer support. Part/full time, work from home, flexible hours. Though we are currently looking for candidates with availability 7:00AM - 6:00PM EST (we have various shifts) and also those who can work weekends including Sunday. This position requires a computer and access to the internet. A phone with unlimited domestic minutes is also recommended. You should have a quiet place to work from (moderate background noise is OK). Proficiency with a computer (handling multiple applications/tabs) and tasks is a MUST. Training will be provided, as will ongoing support as you learn our system and become familiar with our travel products.
  • Number of freelancers needed: 2
Skills: Live Chat Software Administrative Support Appointment Setting Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Need someone to review quality of our live support team and help manage it. We want to make sure that our team is operating at peak performance. We have a 24/7 operations of home based team members but will need a full overview of the teams performance. We are running into issues of team members not showing up on time or at all, and we need a system implemented to resolve these issues. We can add more tools to manage the team but at the moment we use livechatinc.com and timedoctor.com Also you will need to manage and work with the team to work out any issues that you see. Most of our team chat team members are in the philippines so looking for someone who can relate and understand how to work with these members best. A plus if you can help in finding more chat members and training them once you learn the ropes of our system. Our company mainly deals with tech support for android, IOS and PC devices. With android rooting being the key service. Will also need you to setup and manage scheduling of each team member to make sure we have smooth 24/7 coverage with more members covering peak hours. Right now we have a system in play but need some to manage it.
Skills: Live Chat Software chat support Customer support English
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
This is a very UNIQUE position, loosely in the field of customer service and/or virtual assistant services. As a Health Advocate, you will take on the persona of a number of different friendly software avatars as they interact with seniors. You will control various aspects of each avatar's behavior -- in particular, conversation. We require staffing at all hours of the day, especially waking hours in the US. You will likely start out on an ON-CALL or PART-TIME basis until you have demonstrated excellence in on-the-job training and your abilities are proven. Eventually you could work anywhere from 40 to 60 hrs/week. REQUIREMENTS: 1) Excellent comprehension of colloquial, spoken American English of various accents 2) Excellent written American English SPELLING AND GRAMMAR 3) Excellent personal and social skills, including an understanding of American culture and etiquette 4) Fast, accurate typing skills (60 WPM required, 90+ peak WPM preferred) 5) Computer literacy and the ability to quickly learn new web-based interfaces 6) A reliable broadband Internet connection and screen resolution at least 1366x768 7) A positive attitude! This is a must, as in the course of your work you will inevitably communicate with depressed individuals and may encounter uncomfortable social situations. 8) The oDesk Preferred Qualifications, e.g. 100+ HOURS, at least 4-Star rating which will be strictly observed. Note that for cost and culture-fit reasons, we typically only hire from the PHILIPPINES. 9) A WORKING WEBCAM and MICROPHONE Responsibilities: 1) Listen to and watch audiovisual streams of one or more people talking with you 2) Role-play as a lovable creature with memories and a personality that may be different from your own 3) Type appropriate conversational responses in real-time 4) By doing 1-3 above, provide companionship and emotional support for lonely seniors who may be suffering from Alzheimer's or other dementia 5) Use a web interface to view/enter/manage data and information applicable to 1-4 above. This involves writing in standard US English. 6) Creatively and proactively start conversations based on family photos and text comments. 7) Perform other related tasks as needed during your assigned shifts. E.g. SEO & chat support. We are an exciting, growing company from MIT. For more information, please see www.gerijoy.com. If you believe you are a good fit for this position, we look forward to working with you to bring joy into the lives of seniors and their families! Starting Salary: $3.00/hr ($2.70 after ODesk Fees, Opportunities for Advancement, up to 37% Salary Bonuses and Raises) [Thanks for reading the entire job description. To show your diligence, please type "AHOY" as the first word in your cover letter. Applications that do not follow this instruction correctly will not be read, so you'll have a big advantage!]
  • Number of freelancers needed: 2
Skills: Live Chat Software Administrative Support Customer service Customer support