Aspiring customer success leaders and customer service managers apply here!
AMV is looking for the hungriest individuals with the deepest desire to level up their professional career. If this is you and you want to work remotely with an awesome group of individuals all dedicated to being their best, then continue reading below.
The objective of the Client Success Manager (CSM) is to maximize customer retention, happiness and success while also driving increased revenue. In this role you will act as a liaison to AMV’s customers to ensure they remain successful and realize the full value of their investment with AMV.
In addition you will guide our customers to provide outstanding customer experiences through the use of our services, SaaS platform, reporting dashboard and customer communications portal. You will be the trusted advisor to our customer on to provide best practice and knowledge on AMV publicity solutions.
Lastly, you must have previous knowledge or experience in content marketing, internet marketing and SEO best practices. This is important when managing the customer’s campaign. You will be asked in the interview questions to go into great detail on what you know.
You will work towards meeting individual customer campaign targets and work closely with sales to enable further adoption of AMV services.
Culture is super important to AMV. We want winners. We want someone willing give 100% day in and day out with the desire to make impactful change to every customer they touch. We want someone who generally believes that showing up and crushing it daily can result in a positive industry wide shift.
Comprehensive training around product, culture and industry will be provided.
--- Extensive knowledge of Google Spreadsheets
--- Great written and verbal communication skills
--- Working webcam / mic to attend weekly meetings
--- Corporate level organization and data, people and operational management skills
--- Full time availability (30-40 hours per week)
--- To show up daily to win
AMV is looking to hire immediately so if you are ready to work with a great team and help move the needle of growth in a self funded, silicon valley saas publicity acquisition company then apply today!
This role is similar to:
--- Project management
--- Admin support
--- Customer service
--- Order processing and management