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Microsoft Active Directory Jobs

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Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Responsible for providing phone technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solutions. Escalates issues if unable to resolve. -Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. -Ensures company standards are followed in the delivery of computing hardware and software systems. Includes responding to and updating of tickets entered by users based on problem resolution procedures attempted. -Updates documented process and procedures as needed -Maintain daily performance of computer systems. -Ask questions to determine nature of problem. -Walk customer through problem-solving process. -Clean up computers\Virus Removal -Run diagnostic programs to resolve problems. -Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. -Follow...