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Microsoft Active Directory Jobs

3 were found based on your criteria

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for experienced and professional individuals to provide high quality technical support to customers who have purchased our software products. Applicants must be able to provide outstanding performance, on a daily basis, in the following areas. Job requirements include: 1. Communication with customers and co-workers in US English o Using varied methods such as CRM, email, Chat, telephone, virtual meetings, etc. o In a style that projects business professionalism and technical knowledge o Using accurate grammar and spelling in English o Quickly responding to requests from customers and co-workers o With a high degree of accuracy o Always documenting in CRM or other application 2. Training and self education o Using department procedural documentation o Using virtual training courses o By reviewing previous customer cases, product documentation and internal databases 3. Working independently to achieve o Customer satisfaction o Accomplishment...

Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Looking for someone to support customers via email and over the phone for our Active Directory and Group Policy Product. AD and GP experience -- a must have. Amazing "on phone" skills / bedside manner? -- A must. Experience with App-V, Citrix, VMware Workstation a big plus. The job will be full time. You need rock solid internet access and phone access. Major job duties are specifically: () Perform "Quickstart" installations prospects (over the phone and via GotoMeeting.) These calls are scheduled by our sales team between you and the prospective customer. Prospects are given pre-game instructions in advance to prepare for your call. You'll make sure our product is working in their world before the call is finished. Calls usually last 1-2 hours. You will get tons of training to make sure you can successfully demo our product inside a customer environment. This is all over the phone and via GotoMeeting. () Perform "Onboarding" of actual customers. This is pretty much...

Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Responsible for providing phone technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solutions. Escalates issues if unable to resolve. -Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. -Ensures company standards are followed in the delivery of computing hardware and software systems. Includes responding to and updating of tickets entered by users based on problem resolution procedures attempted. -Updates documented process and procedures as needed -Maintain daily performance of computer systems. -Ask questions to determine nature of problem. -Walk customer through problem-solving process. -Clean up computers\Virus Removal -Run diagnostic programs to resolve problems. -Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. -Follow...